Report Date


Case Against

Hafod Housing Association


Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Miss X complained that the Association failed to communicate the reported issues within her property and that she had encountered significant delays in having repairs actioned.

The Ombudsman was concerned that Miss X had encountered delays in having repairs actioned and was still left with outstanding repairs on her property. As an alternative to an investigation, the Ombudsman contacted the Association, and it agreed the following. To issue Miss X with a written apology for the delays she has encountered by 5 August 2022. It also agreed that it would raise all orders for Miss X’s property and schedule a contractor to visit the property to agree on specifications by 19 August 2022, and to communicate  a timeframe for the scheduled works and appointments with Miss X by 30 August2022.

The Ombudsman accepted this as a resolution of Miss X’s complaint.