Report Date


Case Against

Vale of Glamorgan Council


Adult Social Services

Case Reference Number



Early resolution

Miss X complained that she had not received an adequate response from the Council in relation to a complaint she had made concerning the way in which it had handled safeguarding concerns about both her and a colleague.

The Ombudsman contacted the Council, which agreed to provide a full response to Miss X by 29 July and to apologise for the delay in replying to her. The Ombudsman considered this to constitute a suitable resolution and did not investigate.