Finance and Taxation : Cardiff Council
Report date
17/05/2021
Subject
Finance and Taxation
Outcome
Early resolution
Case ref number
202100188
Report type
Early resolution
Relevant body
Cardiff Council
Mr X complained that the Council had failed to reimburse £353, as it had agreed to do in its original response to his complaint. He had heard nothing further from the Council. His original complaint related to circumstances in which he did not receive correspondence relating to a Penalty Charge Notice (PCN).The Ombudsman contacted the Council. It acknowledged that there had been a delay in raising the cheques to reimburse Mr X. It confirmed that it had now ordered the relevant cheques to be sent (as well as a copy of the original PCN) and Mr X would receive these before 4 June 2021