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Health : A GP Practice in the area of Aneurin Bevan University Health Board

Report date

29/03/2022

Subject

Health

Outcome

Early resolution

Case ref number

202108137

Report type

Early resolution

Relevant body

A GP Practice in the area of Aneurin Bevan University Health Board

Miss X complained that the Surgery changed the frequency of her prescriptions from monthly to fortnightly without explanation.
The Ombudsman decided that the Surgery should provide Miss X with a “Putting Things Right” (the formal NHS complaints process in Wales) compliant written response (within 3 weeks) which should explain the reasons why there was a change in the frequency of her medication.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.

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