Clinical treatment in hospital
Betsi Cadwaladr University Health Board
Ms A, on behalf of Ms B, complained that despite providing evidence that Ms B was a suitable complainant, the Health Board had failed to provide a formal complaints response.
The Ombudsman contacted the Health Board who confirmed that the consent issues had been resolved, a response had been drafted and was waiting for final approval. He decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to provide the complaints response by 30 July.