Report Date


Case Against

Cardiff Council


Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Miss X complained that repairs she raised with the Council had not yet been completed despite promises to do so.

The Ombudsman was concerned that Miss X had encountered delays in having the raised repairs actioned and therefore contacted the Council. As an alternative to an investigation, the Council agreed that it would schedule a visit to Miss X’s property by 30 August 2022 to determine the scope of the repairs that need actioning, and to inspect what repairs and materials would be required. The Council also agreed to prioritise the repairs of Miss X’s property once it has a full understanding of the repairs required. The Ombudsman accepted this as a resolution to Miss X’s complaint.