Report Date


Case Against

Powys County Council


Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Ms X complained that she had been left with outstandingrepairs to her property despite the Council promising to act. Ms X further complained that there were brokenAsbestos boards within the property and that these had not yet been removed.

The Ombudsman was concerned that Ms X had outstandingrepairs on her property and therefore contacted the Council. The Council confirmed that all repairs to MsX’s property had been actioned and reviewed, however, there was 1 repairoutstanding for the broken Asbestos boards. Furthermore, as an alternative to aninvestigation, the Council agreed that the removal of the Asbestos boards wouldbe completed by 9 September 2022. TheOmbudsman accepted this as a resolution to Ms X’s complaint.