Report Date


Case Against

Cardiff Council



Case Reference Number



Early resolution

Ms X complained that the Council failed to undertake essential maintenance to ensure foliage was cut back and not overgrown which can obstruct windows. The area is not accessible making it difficult for tenants to maintain themselves. Ms X also complained that the Council had failed to formally address her complaint.

The Ombudsman found that the Council advised Ms X in September 2021 that it was developing a maintenance plan and would inform her of it once complete. At the time of complaining to the Ombudsman, this had still not been communicated to Ms X.

The Council therefore agreed to apologise to Ms X for the delay in communicating with her and to notify her of the maintenance plan.