Miss X complained about the Council’s handling of her complaint about her housing application and historical debt. Miss X said that despite sending numerous emails to the Council it had been difficult to get a response and the Council had failed to respond to her complaint.
The Council confirmed that it was not aware of a formal response being provided to Miss X’s Stage 1 complaint. The Council agreed to complete the following in settlement of Miss X’s complaint by 12 May 2022, as an alternative to the Ombudsman investigating it:
a) Provide Miss X with an apology for failing to acknowledge and respond to her complaint
b) Provide Miss X with an explanation for the oversight
c) Provide Miss X with a complaint response.