Report Date


Case Against

Isle of Anglesey County Council



Case Reference Number



Early resolution

Ms X complained that the Isle of Anglesey County Council’s (“the Council’s”) input, left her feeling unsupported when in care and as a care leaver. Ms X said that the Council did not provide a meaningful care plan and that she did not have a relevant pathway plan. She also said that she was not supported to access education.

The assessment found that the stage 2 independent investigation (“II”) carried out in respect of the complaint, had been reasonable. Accordingly, and due to the difficulties posed by the passage of time since the events occurred, it would not be proportionate for the Ombudsman to investigate the complaint.

However, given the service failure identified by the II and the complainant’s time and trouble in pursuing the complaint, the Council agreed to apologise to the complainant and pay her £250 within 1 month. It agreed to provide appropriate reimbursement and/or action any application for funding for the complainant within 1 month of evidence being supplied of her course. It also agreed to offer to set up a meeting to discuss the II report’s findings within 1 month and another meeting at a later date as suggested in the II.