Hywel Dda University Health Board
Miss X complained that she had not received a response from the Health Board following her complaint which she made to it in November 2021 about the care and treatment provided to her in the lead up to the birth of her daughter.
The Ombudsman found that the Health Board had not issued a complaint response. The Health Board agreed to complete the following in settlement of Miss X’s complaint by 19 September 2022, as an alternative to the Ombudsman investigating it:
a) Write to Miss X with an explanation and an apology for the failure to provide regular and meaningful updates
b) Explain the delay in providing a complaint response
c) Provide a complaint response.