Mr X complained about the treatment his wife received from a GP practice; also that the Health Board had yet to respond to his formal complaint about this which he had made in February 2021.
The Ombudsman was concerned that Mr X had yet to receive a response to his concerns and contacted the Health Board. As an alternative to an investigation, the Health Board agreed to provide Mr X with a formal response to his complaint by 31 January 2022. The
Ombudsman accepted this as a resolution of Mr X’s complaint.