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Health : Aneurin Bevan University Health Board

Report date

06/01/2022

Subject

Health

Outcome

Early resolution

Case ref number

202106325

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

Mr X complained about the treatment his wife received from a GP practice; also that the Health Board had yet to respond to his formal complaint about this which he had made in February 2021.

The Ombudsman was concerned that Mr X had yet to receive a response to his concerns and contacted the Health Board. As an alternative to an investigation, the Health Board agreed to provide Mr X with a formal response to his complaint by 31 January 2022. The
Ombudsman accepted this as a resolution of Mr X’s complaint.

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