Report Date


Case Against

Betsi Cadwaladr University Health Board


Clinical treatment in hospital

Case Reference Number



Early resolution

Ms X complained about the care and treatment provided to her daughter in January 2021. Ms X was concerned about the investigations undertaken by staff in relation to abdominal pains. Her daughter was discharged and re-admitted by the hospital on a number of occasions before she was diagnosed and treated for a perianal abscess. Ms X was unhappy with the Health Board’s complaint response.

The Ombudsman considered that there had been appropriate and thorough consideration of the complaint and the Health Board had provided a detailed complaint response. Having taken advice from one of the Ombudsman’s professional advisers, the care and treatment provided appeared to be within the range of appropriate clinical practice but in relation to the second discharge the further monitoring may have been appropriate.

The Health Board agreed to, within 4 weeks, provide Ms X with a detailed written explanation of the decision to discharge her daughter after she re-presented to the Emergency Department. The Ombudsman’s view was that the above action was reasonable to settle Ms X’s complaint.