Bron Afon Community Housing Ltd
Mr X complained about outstanding repair works at his home, and an issue where the Association did not provide him with an agreed redress payment.
The Ombudsman decided that the Association should (by 24 August) provide Mr X with a timeline for completion of the outstanding repair works. It should also issue payment of the previously agreed redress payment.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.