Report Date


Case Against

Cardiff Council


Traffic regulation and management (speed bumps etc.)

Case Reference Number



Early resolution

Mr A complained about the Council’s handling of 2 complaints submitted in respect of a proposed traffic scheme.

The Ombudsman found that the Council failed to respond to Mr A in a timely manner to both his complaints. This caused Mr A stress and frustration in his attempts to obtain a response from the Council.

The Ombudsman sought and gained the Council’s agreement to apologise to Mr A and to pay him redress of £250 in recognition of the time and trouble taken by him in pursuing his complaints, within 20 working days.