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Traffic regulation and management (speed bumps etc.) : Cardiff Council

Report date



Traffic regulation and management (speed bumps etc.)


Early resolution

Case ref number


Report type

Early resolution

Relevant body

Cardiff Council

Mr A complained about the Council’s handling of 2 complaints submitted in respect of a proposed traffic scheme.

The Ombudsman found that the Council failed to respond to Mr A in a timely manner to both his complaints. This caused Mr A stress and frustration in his attempts to obtain a response from the Council.

The Ombudsman sought and gained the Council’s agreement to apologise to Mr A and to pay him redress of £250 in recognition of the time and trouble taken by him in pursuing his complaints, within 20 working days.