Report Date


Case Against

Betsi Cadwaladr University Health Board



Case Reference Number



Early resolution

Ms X complained about the Health Board’s handling of her complaint about the care and treatment provided to her mother following her admission to hospital. Whilst Ms X understood the reasons for the cancellation of two scheduled meetings to discuss her concerns, she was concerned that a meeting scheduled in March 2022 would not go ahead. Ms X also complained that it had been difficult to get answers from the Health Board and that she had not received a response to a second letter of complaint in July 2021.

In settlement of this complaint, the Health Board confirmed that the scheduled meeting due to take place on 30 March 2022 had taken place and Ms X’s concerns as detailed in her second complaint letter formed part of that meeting. The Health Board also agreed to provide Ms X with a written response within four weeks of the meeting.