Environment and Environmental Health : Flintshire County Council
Report date
21/12/2021
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202105334
Report type
Early resolution
Relevant body
Flintshire County Council
Mr X complained that the Council had ignored his emails and had not dealt with his complaint relating to the disposal of a mattress appropriately.
In considering the complaint the Ombudsman was concerned that despite the Council informing Mr X that it had escalated a complaint, his concerns had not been logged formally. As an alternative to an investigation he asked the Council to complete the following in settlement of Mr X’s complaint,
a) Apologise to Mr X for failing to record his concerns formally as a complaint
b) Provide Mr X with a formal complaint response