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Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association

Report date

10/06/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202201275

Report type

Early resolution

Relevant body

Hafod Housing Association

Mr X complained about an alleged leaking garage roof, and damaged personal items. He also complained about a lack of communication with the Association’s contractors who he alleges cancels appointments without notice very late in the day.

The Ombudsman decided that the Association should provide Mr X with a formal written response (within 3 weeks) to address his concerns.

The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.

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