30th November 2023
We publish our fifth Equality and Human Rights Casebook
21st November 2023
Our new Equality Plan
29th September 2023
Our Annual Equality Report 2022/23
28th September 2023
Our Key Performance Indicators and Business Plan Actions for 2023/24
4th September 2023
Today, we open the consultation on our new Equality Plan 2023-2026
25th August 2023
Our Quarterly Newsletter – August 2023
23rd August 2023
We publish data on complaints handled by Welsh public services
21st August 2023
Our annual letters for 2022/2023
9th August 2023
Complaints to our office at new record level
12th July 2023
Former Councillor Karen Laurie-Parry of Powys County Council
22nd June 2023
Councillor Sean Aspey of Bridgend County Borough Council
15th June 2023
Today we publish our report: ‘Groundhog Day 2’
25th May 2023
Our Quarterly Newsletter – May 2023
24th May 2023
We are recruiting a Finance Manager
19th April 2023
Councillor Louise Hughes of Cyngor Gwynedd
17th April 2023
Councillor Terry Davies of Llanelli Town Council
16th January 2023
We appoint four new members to our governance roles
13th December 2022
Our response to consultation ‘The Duty of Candour’
30th November 2022
We publish our fourth Equality and Human Rights Casebook
11th November 2022
Some changes to our Code of Conduct complaints process and guidance
27th October 2022
Councillor Louise Wride of Llandovery Town Council
20th October 2022
Today we publish a new factsheet on ambulance delays
30th September 2022
Today we are publishing our Welsh Language Standards Annual Report 2021/22
26th September 2022
Today we are publishing our Annual Equality Report 2021/22
22nd September 2022
Open consultation: Our draft Strategic Plan 2023-2026
20th September 2022
The State Funeral – message from Michelle
8th September 2022
Statement by the Ombudsman
6th September 2022
Local Authority complaints rebounding following the pandemic
23rd August 2022
Former Councillor Paul Dowson of Pembrokeshire County Council
6th May 2022
Welcome to new Councillors!
7th March 2022
Local Authority complaints higher than pre COVID levels
17th January 2022
Using Encrypted Secure Email – Microsoft 365
15th September 2021
Thousands of Complaints made to Local Authorities in Wales in 3-month period
13th January 2022
Ombudsman Launches ‘Our Findings’ – 2 August 2021
2nd March 2021
Surgical Delays Leaves Elderly Woman Housebound For 8 Years
25th February 2021
At Your Service: New Good Practice Report Published
11th February 2021
Ombudsman Publishes Equality & Human Rights Casebook
8th January 2021
Homelessness ‘Own Initiative’ Investigation Launched
18th December 2020
Ombudsman Review Of The Year
17th December 2020
Cancer Patient Left Waiting Months for Urgent Treatment
1st December 2020
New Complaints Authority For Wales
20th November 2020
Ombudsman Proposal for ‘Own Initiative’ Investigation into Homelessness
30th October 2020
Health Board’s ‘Lack of Respect and Courtesy’ for Patient’s Family
20th October 2020
Re-introducing our telephone service
1st October 2020
Vulnerable Woman Loses Eyesight After Unit Delays
23rd September 2020
Sheen Backs Plans for Ombudsman Homelessness Investigation
18th September 2020
Public Awareness Of Ombudsman Service At Record High
8th September 2020
PSOW customer satisfaction research
13th August 2020
Race and Ethnicity at Work Charter
13th July 2020
Annual Report 2019/20
17th June 2020
Black Lives Matter – our statement
28th April 2020
COVID-19 Update
7th April 2020
Infected Blood Inquiry Support
18th March 2020
COVID-19 Update
17th March 2020
COVID-19 Update
10th March 2020
“Frustration And Suspicion” At Lost Records: Ombudsman Report
21st November 2019
Ombudsman publishes human rights focused casebook
1st November 2019
Ombudsman publishes Equality Plan for 2019 – 2022
1st October 2019
Consultation is now closed
1st August 2019
Consultation is now open
30th November 2018
Mental Health Patient Subject to Attacks in Locked Rehabilitation Unit
20th November 2018
Patient Dies After Wound Care Failures: Ombudsman Investigation
8th November 2018
Ombudsman Warns of Compromises of Patient Safety
25th October 2018
Diabetic Dies From Embolism After Toe Amputation
17th October 2018
North Wales Council Mistakenly Destroys Car After Driver Hospital Stay
31st August 2018
Vulnerable Woman Left Exposed to Financial Exploitation
17th August 2018
Record NHS Complaints made to Ombudsman
8th August 2018
Health Board Criticised for Healthcare Claim Delays
27th July 2018
Three Year Kidney Surgery Wait for 11-Year-Old Boy
12th July 2018
North Wales Council Breaks Welsh Language Promise
5th June 2018
“Catalogue of failings” in Cwm Taf Patient Death
8th December 2016
Man dies in South Wales hospital after appalling lack of weekend care
6th December 2016
Looked After Child Let Down By South Wales Council
30th November 2016
Cwm Taf patient dies after early hospital discharge
2nd November 2016
Fundamental Failings in Betsi Cadwaladr Patient Care
14th March 2016
Ombudsman launches new services for deaf community
5th February 2016
Special Educational Needs Pupil “Let Down” By North Wales Council
24th November 2015
Ombudsman criticises community council for refusing to cooperate
14th September 2016
Betsi Cadwaladr Patient Death “Potentially Avoidable”
17th May 2016
Health Board Slammed Over Two Year Complaint Delay
16th February 2016
Jonathan Morgan appointed to Ombudsman Panel
22nd March 2018
Assembly Agrees Ombudsman Bill General Principles
4th February 2018
Welsh health boards ‘need cultural improvement’
23rd March 2017
‘Fear and Blame Culture’ Must Be Addressed
14th October 2015
Terminally Ill Patient Care Inadequate
3rd October 2017
North Wales patient death following substandard care
24th October 2017
Patient dies after hospital fails to diagnose heart problem
9th November 2016
132 Day Wait For North Wales Cancer Patient