News - Public Services Ombudsman for Wales

12 September 2024 Cwm Taf Morgannwg Health Board Fails To Respond To Ombudsman Wales

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29 August 2024 Death of patient might have been prevented had appropriate treatment been given by Betsi Cadwaladr University Health Board

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15 August 2024 Complaints to the Public Services Ombudsman for Wales at record high

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18 July 2024 Cancer Patient Denied Potentially Curative Surgery By Betsi Cadwaladr University Health Board

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10 July 2024 Patient with learning disabilities failed by Betsi Cadwaladr University Health Board

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25 June 2024 New job – Audit & Risk Assurance Committee / Advisory Panel Independent Members

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20 May 2024 Statement – Terms of Reference: Independent Review of PSOW’s Investigation of Code of Conduct Complaints

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17 May 2024 Our Quarterly Newsletter January – March 2024

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9 May 2024 Public Services Ombudsman for Wales announces appointment of Independent Reviewer

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7 May 2024 Statement & Draft Terms of Reference from Public Services Ombudsman for Wales

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25 January 2024 Patients suffer unfair treatment due to errors in Swansea Bay University Health Board’s waiting lists

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15 April 2024 Public Statement from Ombudsman

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9 April 2024 Statement from the Public Services Ombudsman for Wales

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4 April 2024 Welsh Government fails to ensure local authorities are providing sufficient accommodation for Gypsies and Travellers

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15 February 2024 Failure to offer potentially life improving medication to patients with multiple sclerosis in care of Aneurin Bevan University Health Board

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29 January 2024 Our Quarterly Newsletter – January 2024

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8 December 2023 Today we publish data showing reduction in Complaints to Health Boards & Trusts

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30 November 2023 We publish our fifth Equality and Human Rights Casebook

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21 November 2023 Our new Equality Plan

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13 November 2023 Public Services Ombudsman for Wales identifies opportunities for further improvement in Homelessness Services in Wales

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2 November 2023 Patient suffers permanent sight loss due to failings by Betsi Cadwaladr University Health Board

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26 October 2023 A patient in care of Cwm Taf Morgannwg University Health Board dies after inappropriate discharge on two occasions

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29 September 2023 Our Annual Equality Report 2022/23

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28 September 2023 Our Key Performance Indicators and Business Plan Actions for 2023/24

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14 September 2023 We publish today a public interest report about an investigation into the care and treatment provided to a patient by Betsi Cadwaladr University Health Board.

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4 September 2023 Today, we open the consultation on our new Equality Plan 2023-2026

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25 August 2023 Our Quarterly Newsletter – August 2023

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23 August 2023 We publish data on complaints handled by Welsh public services

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21 August 2023 Our annual letters for 2022/2023

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9 August 2023 Complaints to our office at new record level

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Gavel and books on a table

13 July 2023 Councillor Steve Davies of Ceredigion County Council and Aberystwyth Town Council

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Gavel and books on a table

12 July 2023 Former Councillor Karen Laurie-Parry of Powys County Council

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Gavel and books on a table

7 July 2023 Former Councillor Timothy Van-Rees of Mid & West Wales Fire Authority

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Gavel and books on a table

5 July 2023 Former Councillor Donald Wilfred Jenkins of St Harmon Community Council

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Gavel and books on a table

22 June 2023 Councillor Sean Aspey of Bridgend County Borough Council

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15 June 2023 Today we publish our report: ‘Groundhog Day 2’

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25 May 2023 Our Quarterly Newsletter – May 2023

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24 May 2023 We are recruiting a Finance Manager

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Gavel and books on a table

19 April 2023 Councillor Louise Hughes of Cyngor Gwynedd

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Gavel and books on a table

17 April 2023 Councillor Terry Davies of Llanelli Town Council

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13 April 2023 Dignity of a patient with bowel care needs compromised after Betsi Cadwaladr University Health Board fails to deliver appropriate medical and nursing care

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4 April 2023 Today, we publish our Strategic Plan 2023-2026: A new chapter

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24 March 2023 New guidance: our approach to complaints relating to Nosocomial COVID-19

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Gavel and books on a table

17 February 2023 Councillor Paul Rogers of Brymbo Community Council and Wrexham County Borough Council

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3 February 2023 We issue a Special Report after Brecon Beacons National Park Authority fails to comply with the office’s recommendations.

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20 January 2023 Death of patient in care of Cardiff and Vale University Health Board after “significant service failure”

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16 January 2023 We appoint four new members to our governance roles

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9 January 2023 We invite views on proposed investigation into the use of needs assessments and complaints processes by unpaid carers

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13 December 2022 Our response to consultation ‘The Duty of Candour’

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6 December 2022 We publish Welsh Health Board and Trusts complaints data for the first time

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Four books stacked on top one another

30 November 2022 We publish our fourth Equality and Human Rights Casebook

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Gavel and books on a table

11 November 2022 Some changes to our Code of Conduct complaints process and guidance

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Gavel and books on a table

27 October 2022 Councillor Louise Wride of Llandovery Town Council

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27 October 2022 We are seeking to appoint Independent Member(s) to join our Audit & Risk Assurance Committee or Advisory Panel.

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24 October 2022 Consultation on our draft Strategic Plan 2023-2026: a little less than a month to go!

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20 October 2022 Today we publish a new factsheet on ambulance delays

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5 October 2022 Patient with multiple sclerosis suffers “Significant Injustice” due to Betsi Cadwaladr University Health Board’s failure to adequately monitor and oversee commissioned care

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30 September 2022 Today we are publishing our Welsh Language Standards Annual Report 2021/22

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26 September 2022 Today we are publishing our Annual Equality Report 2021/22

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22 September 2022 Open consultation: Our draft Strategic Plan 2023-2026

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20 September 2022 The State Funeral – message from Michelle

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8 September 2022 Statement by the Ombudsman

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6 September 2022 Local Authority complaints rebounding following the pandemic

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Gavel and books on a table

23 August 2022 Former Councillor Paul Dowson of Pembrokeshire County Council

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9 August 2022 Complaints to the Public Services Ombudsman for Wales at a record level

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22 July 2022 New Public Interest Report: Failings in management of support for a vulnerable adult who died whilst receiving care services commissioned by Wrexham County Borough Council

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19 July 2022 Avoidable death of a patient in care of Cwm Taf Morgannwg University Health Board

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Gavel and books on a table

29 June 2022 Former Councillor Caryl Vaughan of Llansantffraed Community Council

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23 June 2022 We have retained Chwarae Teg FairPlay Employer award at silver level

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17 June 2022 Former Councillor Gordon Lewis of Pencoed Town Council & Former Councillor Paul Dowson of Pembrokeshire County Council

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6 May 2022 Welcome to new Councillors!

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7 March 2022 Local Authority complaints higher than pre COVID levels

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2 February 2022 Cardiff Council to improve its “Assisted Lift” waste collection service, after the Ombudsman finds it failed vulnerable residents

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31 January 2022 Publication of ‘Principles of Good Administration’ and ‘Good Records Management Matters’

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17 January 2022 Using Encrypted Secure Email – Microsoft 365

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7 December 2021 Cardiff and Vale University Health Board agrees to a redress payment of £10,000 after patient develops complications following unnecessary colon surgery.

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19 October 2021 “Significant injustice” Caused to Mother and Son Due to Health Board’s Failure to Provide Appropriate Psychology Services: An Ombudsman Investigation

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6 October 2021 Ombudsman publishes his first-ever own initiative investigation into the homelessness review process in Wales, finding evidence of “systemic maladministration” by local authorities

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21 September 2021 Open Consultation on Proposed Guidance on “Principles of Good Administration” and “Good Records Management”.

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15 September 2021 Thousands of Complaints made to Local Authorities in Wales in 3-month period

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14 September 2021 Bridgend County Borough Council ordered to pay £17,000 in compensation after new Ombudsman report finds “failings” led to “inadequate support” for vulnerable care leaver

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9 September 2021 New Ombudsman report finds that failures by Betsi Cadwaladr University Health Board led to “injustice” for eight cancer patients treated in England

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10 August 2021 New Ombudsman report finds “numerous, significant failings” by Betsi Cadwaladr University Health Board and Denbighshire County Council in the care of a 69-year-old cancer patient who later died

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13 January 2022 Ombudsman Launches ‘Our Findings’ – 2 August 2021

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26 July 2021 New Ombudsman report finds “catalogue of failings” by Cwm Taf Morgannwg University Health Board in the care of a cancer patient who later died

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15 July 2021 Ombudsman Publishes Annual Report and Accounts for 2020/21 ‘Delivering Justice’

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28 May 2021 Elected Members of Flintshire County Council Agree Ombudsman’s Recommendations

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17 May 2021 New Code of Conduct Guidance for members of local authorities in Wales

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25 March 2021 New Ombudsman report finds Flintshire County Council guilty of maladministration over unlawful planning development

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2 March 2021 Surgical Delays Leaves Elderly Woman Housebound For 8 Years

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25 February 2021 At Your Service: New Good Practice Report Published

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11 February 2021 Ombudsman Publishes Equality & Human Rights Casebook

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3 February 2021 Consultation – New draft Guidance on the Code of Conduct for members of County and Community/Town Councils

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3 February 2021 South Wales Cancer Patient Underwent Unnecessary Surgery After Misdiagnosis

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22 January 2021 Cancer Patient Dies Without Suitable Palliative Care: Ombudsman Investigation

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8 January 2021 Homelessness ‘Own Initiative’ Investigation Launched

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18 December 2020 Ombudsman Review Of The Year

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17 December 2020 Cancer Patient Left Waiting Months for Urgent Treatment

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8 December 2020 Cardiff Council ‘failed to fulfil promise’ to vulnerable person for assessment

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1 December 2020 New Complaints Authority For Wales

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20 November 2020 Ombudsman Proposal for ‘Own Initiative’ Investigation into Homelessness

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30 October 2020 Health Board’s ‘Lack of Respect and Courtesy’ for Patient’s Family

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20 October 2020 Re-introducing our telephone service

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1 October 2020 Vulnerable Woman Loses Eyesight After Unit Delays

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23 September 2020 Sheen Backs Plans for Ombudsman Homelessness Investigation

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18 September 2020 Public Awareness Of Ombudsman Service At Record High

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8 September 2020 PSOW customer satisfaction research

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13 August 2020 Race and Ethnicity at Work Charter

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13 July 2020 Annual Report 2019/20

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26 June 2020 Consultation: Public Services Ombudsman for Wales Annual Equality Report 2019/20 and actions 2020/21

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17 June 2020 Black Lives Matter – our statement

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28 April 2020 COVID-19 Update

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7 April 2020 Infected Blood Inquiry Support

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18 March 2020 COVID-19 Update

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17 March 2020 COVID-19 Update

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10 March 2020 “Frustration And Suspicion” At Lost Records: Ombudsman Report

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26 February 2020 Student Loans Company blunders led to “considerable debt and stress” for Welsh student

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19 February 2020 New Ombudsman report finds Swansea Bay University Health Board failed to recognise stroke symptoms in pensioner who later died

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6 February 2020 New Ombudsman report finds vulnerable North Wales man choked to death after “communication failings” between care bodies

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23 January 2020 New Ombudsman report finds Flintshire County Council guilty of maladministration over nuisance car wash

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21 November 2019 Ombudsman publishes human rights focused casebook

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1 November 2019 Ombudsman publishes Equality Plan for 2019 – 2022

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1 October 2019 Consultation is now closed

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1 August 2019 Consultation is now open

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1 July 2019 Aberystwyth University hosts International Ombudsman seminar

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18 June 2019 The Ombudsman’s New Powers (PSOW Act 2019: Shaping the Future)

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22 January 2019 Pensioner Dies After Health Board Fails to Recognise Kidney Failings: Ombudsman Investigation

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30 November 2018 Mental Health Patient Subject to Attacks in Locked Rehabilitation Unit

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20 November 2018 Patient Dies After Wound Care Failures: Ombudsman Investigation

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8 November 2018 Ombudsman Warns of Compromises of Patient Safety

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25 October 2018 Diabetic Dies From Embolism After Toe Amputation

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17 October 2018 North Wales Council Mistakenly Destroys Car After Driver Hospital Stay

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5 October 2018 Vulnerable man left “blocking out the world” while waiting for medical assessments

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31 August 2018 Vulnerable Woman Left Exposed to Financial Exploitation

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17 August 2018 Record NHS Complaints made to Ombudsman

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8 August 2018 Health Board Criticised for Healthcare Claim Delays

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27 July 2018 Three Year Kidney Surgery Wait for 11-Year-Old Boy

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12 July 2018 North Wales Council Breaks Welsh Language Promise

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19 June 2018 Baby Boy Died In West Wales Hospital Following Treatment And Attendance Delays

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5 June 2018 “Catalogue of failings” in Cwm Taf Patient Death

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1 August 2017 South Wales Health Board criticised for three year delay in handling complaint

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16 August 2017 Eight Per Cent Rise In Welsh NHS Complaints, New Ombudsman Figures Reveal

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8 December 2016 Man dies in South Wales hospital after appalling lack of weekend care

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6 December 2016 Looked After Child Let Down By South Wales Council

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30 November 2016 Cwm Taf patient dies after early hospital discharge

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2 November 2016 Fundamental Failings in Betsi Cadwaladr Patient Care

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15 March 2016 Death of a patient who waited nearly a year for heart surgery ‘was avoidable!

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6 July 2016 Welsh NHS Complaints Up Four Per Cent, New Ombudsman Figures Reveal

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14 March 2016 Ombudsman launches new services for deaf community

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8 March 2016 Ombudsman Report Calls for ‘Independent Systemic Review’ Of Out Of Hours Hospital Care

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5 February 2016 Special Educational Needs Pupil “Let Down” By North Wales Council

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15 February 2016 Public Services Ombudsman for Wales and the Information Commissioner publish joint framework for public service providers

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24 November 2015 Ombudsman criticises community council for refusing to cooperate

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14 September 2016 Betsi Cadwaladr Patient Death “Potentially Avoidable”

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17 May 2016 Health Board Slammed Over Two Year Complaint Delay

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16 February 2016 Jonathan Morgan appointed to Ombudsman Panel

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22 March 2018 Assembly Agrees Ombudsman Bill General Principles

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4 February 2018 Welsh health boards ‘need cultural improvement’

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23 March 2017 ‘Fear and Blame Culture’ Must Be Addressed

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14 October 2015 Terminally Ill Patient Care Inadequate

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3 October 2017 North Wales patient death following substandard care

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24 October 2017 Patient dies after hospital fails to diagnose heart problem

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9 November 2016 132 Day Wait For North Wales Cancer Patient

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