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Summaries of our casework findings

Our Findings – for summaries after April 2021

The Ombudsman’s Casebook – for summaries until April 2021

Code of Conduct Casebook – for summaries until April 2021

Equality and Human Rights Casebook

Our casework and own-initiative investigation reports

Public Interest Reports

Own Initiative Reports 

Thematic Reports


Our consultations

Our responses to external consultation 

Our guidance

Guidance / Policies

Our factsheets


Our corporate reports and plans

Annual Report & Accounts

Strategic Plans

Our research and presentations

Research and Surveys

Our New Powers – PowerPoint Presentation

Open Data about our complaints

Open Data