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Summaries of our casework findings

Our Findings – for summaries after April 2021

The Ombudsman’s Casebook – for summaries until April 2021

Code of Conduct Casebook – for summaries until April 2021

Equality and Human Rights Casebook

Our casework and own-initiative investigation reports

Public Interest Reports

Own Initiative Reports 

Thematic Reports


Our consultations

Our responses to external consultation 

Our guidance

Guidance for service providers

Our factsheets


Our corporate reports and plans

Annual Report & Accounts

Strategic Plans

Our research and presentations

Research and Surveys

Our New Powers – PowerPoint Presentation

Open Data about our complaints

Open Data