Mr X complained that the Council had failed to provide him with a stage two response to his complaint.
In considering the complaint the Ombudsman was concerned about the delays and that Mr X had been inconvenienced by the Council’s failure to provide a response. As an alternative to an investigation, he asked the Council to complete the following in settlement of Mr X’s complaint:
a) Apologise to Mr X for the delay in responding to his complaint
b) Provide Mr X with a stage two complaint response
c) Provide Mr X with a financial payment of £50 in recognition of the delays
