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Planning and Building Control : Flintshire County Council

Report date



Planning and Building Control


Early resolution

Case ref number


Report type

Early resolution

Relevant body

Flintshire County Council

Mr X complained that the Council had failed to provide him with a stage two response to his complaint.
In considering the complaint the Ombudsman was concerned about the delays and that Mr X had been inconvenienced by the Council’s failure to provide a response. As an alternative to an investigation, he asked the Council to complete the following in settlement of Mr X’s complaint:
a) Apologise to Mr X for the delay in responding to his complaint
b) Provide Mr X with a stage two complaint response
c) Provide Mr X with a financial payment of £50 in recognition of the delays