Report Date


Case Against

Cardiff Council


Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Miss X complained that a submitted disrepair claims from 2020 are still ongoing, despite contacting the council in November 2021.

The Ombudsman was concerned that Miss X’s repairs had not yet been resolved and contacted the Council. As an alternative to an investigation, the Council agreed that an appointment to resolve Miss X’s complaint has been scheduled for 4 April 2022.The Ombudsman accepted this as a resolution of Miss X’s complaint.