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Complaints Handling : Swansea Bay University Health Board

Report date



Complaints Handling


Early resolution

Case ref number


Report type

Early resolution

Relevant body

Swansea Bay University Health Board

Mrs H complained about the care of her father after he was admitted to hospital following a stroke. She said that the complaint response issued by the Health Board in September 2021 offered her a meeting if she felt this would address her concerns. Mrs H said that she responded saying she would appreciate a meeting, but did not hear back.
Having considered her complaint, the Ombudsman felt that her outstanding concerns could benefit from a discussion with relevant staff, but was concerned about the time Mrs H had already been waiting.

The Health Board therefore agreed arranged to arrange a meeting between Mrs H and relevant staff, to take place within 1 month of this decision.