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Rudeness/inconsiderate behaviour/staff attitude : Powys County Council

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Rudeness/inconsiderate behaviour/staff attitude


Early resolution

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Early resolution

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Powys County Council

Mr X complained that the Council had failed to comply with the Social Services Complaints Procedure (Wales) Regulations 2014 by failing to respond to his complaint in a timely manner.

The Ombudsman contacted the Council which agreed to conclude its investigation and issue its Stage 2 response no later than 20 May 2022. It agreed to include an apology for the delay in concluding its investigation and for failing to keep Mr X updated. The Ombudsman considered this an appropriate resolution to the complaint as an alternative to an investigation.