Report Date

14/04/2022

Case Against

Powys County Council

Subject

Rudeness/inconsiderate behaviour/staff attitude

Case Reference Number

202108579

Outcome

Early resolution

Mr X complained that the Council had failed to comply with the Social Services Complaints Procedure (Wales) Regulations 2014 by failing to respond to his complaint in a timely manner.

The Ombudsman contacted the Council which agreed to conclude its investigation and issue its Stage 2 response no later than 20 May 2022. It agreed to include an apology for the delay in concluding its investigation and for failing to keep Mr X updated. The Ombudsman considered this an appropriate resolution to the complaint as an alternative to an investigation.