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Rudeness/inconsiderate behaviour/staff attitude : Powys County Council

Report date

14/04/2022

Subject

Rudeness/inconsiderate behaviour/staff attitude

Outcome

Early resolution

Case ref number

202108579

Report type

Early resolution

Relevant body

Powys County Council

Mr X complained that the Council had failed to comply with the Social Services Complaints Procedure (Wales) Regulations 2014 by failing to respond to his complaint in a timely manner.

The Ombudsman contacted the Council which agreed to conclude its investigation and issue its Stage 2 response no later than 20 May 2022. It agreed to include an apology for the delay in concluding its investigation and for failing to keep Mr X updated. The Ombudsman considered this an appropriate resolution to the complaint as an alternative to an investigation.

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