Report Date


Case Against

Cardiff and Vale University Health Board


Medication > Prescription dispensing

Case Reference Number



Early resolution

Mr X complained that the Health Board had failed to prescribe him a newly approved medication called Fampridine, a drug used to improve walking ability in patients with multiple sclerosis. Mr X said this resulted in him paying for private prescriptions when he should have received the treatment from the NHS.

The Ombudsman found that the Health Board had not yet issued a Putting Things Right (“PTR”) response to Mr X’s complaint. However, since making his complaint, Mr X had been reviewed in the Health Board’s new Fampridine Clinic and Mr X now receives Fampridine on an NHS prescription.

The Health Board agreed to an early resolution of Mr X’s complaint which included reviewing Mr X’s complaint and issuing a PTR response regarding his outstanding concerns within 4 weeks of this early resolution decision.