Planning and Building Control
Monmouthshire County Council
Mr X complained that the Council failed to carry out a thorough investigation into his complaint. He said that the evidence he supplied was not considered and the report was not reviewed before issue.
The Ombudsman found that the report addressed the complaint and reached evidenced conclusions. However, there were some omissions and typographical errors which suggested it may not have been thoroughly proofread before issue.
The Council agreed to issue a complete report within 20 working days and to ensure that all future investigation reports would be proofread before issue.