Miss X complained that the Council failed to respond to her complaint about her neighbour’s alleged breach of planning permission.
The Council confirmed that Miss X’s complaint had been treated as a ‘redirect’ and not a complaint and accepted that Miss X had not been notified of this. The Council agreed to complete the following in settlement of Miss X’s complaint by 12 May 2022, as an alternative to the Ombudsman investigating it:
a) Provide Miss X with an apology and explanation for failing to notify her that her complaint was treated as a ‘redirect’ and not a complaint
b) Provide a complaint response to Miss X.