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Planning and Building Control : Carmarthenshire County Council

Report date

19/04/2022

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202107840

Report type

Early resolution

Relevant body

Carmarthenshire County Council

Miss X complained that the Council failed to respond to her complaint about her neighbour’s alleged breach of planning permission.

The Council confirmed that Miss X’s complaint had been treated as a ‘redirect’ and not a complaint and accepted that Miss X had not been notified of this. The Council agreed to complete the following in settlement of Miss X’s complaint by 12 May 2022, as an alternative to the Ombudsman investigating it:

a) Provide Miss X with an apology and explanation for failing to notify her that her complaint was treated as a ‘redirect’ and not a complaint

b) Provide a complaint response to Miss X.

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