Report Date


Case Against

Vale of Glamorgan Council


Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Mr X complained that he and his wife were decanted to temporary accommodation while works were completed to their home. However, Mr X complained that they had been out of their home for several months longer than what they were originally advised. He also complained that they had not been advised how much longer the works would take and when they would be able to move back to the property.
The Ombudsman decided that the Council should provide Mr X with a further written response (within 3 weeks) which should provide him with a clear timeframe for the works to be completed at his home, and a date that he would be able to move back into the property. It should also offer an apology for the delay and lack of any update.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.