We have issued the following thematic reports
View and download our latest thematic reports below.
- Equality Matters – improving inclusion and accessibility in public services in Wales
- Easy Read version - Equality matters : A report about making services fair and equal for everyone
- Living in Disrepair - a thematic report about housing disrepair and damp and mould complaints to PSOW
- Easy Read version of our Thematic Report 'Living in Disrepair - a thematic report about housing disrepair and damp and mould complaints to PSOW'
- Groundhog Day 2: An Opportunity for Cultural Change in Complaint Handling?
- Ending Groundhog Day - Lessons in Poor Complaint Handling
- Out of Hours-Time to Care
- Home Safe and Sound: Effective Hospital Discharge
- Justice Mislaid - Lost Records and Lost Opportunities
- Justice Mislaid - Lost Records (Easy Read)
- At Your Service: A Good Practice Guide