We have issued the following thematic reports
View and download our latest thematic reports below.
- Groundhog Day 2: An Opportunity for Cultural Change in Complaint Handling?
- Ending Groundhog Day - Lessons in Poor Complaint Handling
- Out of Hours-Time to Care
- Home Safe and Sound: Effective Hospital Discharge
- Justice Mislaid - Lost Records and Lost Opportunities
- Justice Mislaid - Lost Records (Easy Read)
- At Your Service: A Good Practice Guide