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Clinical treatment in hospital : Aneurin Bevan University Health Board

Report date

10/06/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202200657

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

Mrs A complained to Aneurin Bevan Health Board about its decision to discharge her father from hospital without thoroughly investigating his heart. Mrs A said that her father was home for 3-4 hours before being re-admitted to hospital via ambulance. Mrs A’s father sadly died following his second admission from a heart attack.

The Ombudsman found that the Health Board had issued its complaint response to Mrs A, but she remained dissatisfied following its receipt. In resolution of her complaint, Mrs A was seeking a meeting with the Health Board to establish what went wrong.

The Ombudsman sought and gained the Health Board’s agreement to contact Mrs A to arrange a meeting to discuss her complaint, within 20 working days.

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