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Care Homes : Conwy County Borough Council

Report date



Care Homes


Early resolution

Case ref number


Report type

Early resolution

Relevant body

Conwy County Borough Council

Mr X complained that the care home funded by the Council failed to adequately monitor and respond to his father’s, Mr Z’s, needs before they became critical. Mr X also complained that the family was not kept informed of Mr Z’s welfare and following a brief admission to hospital, the care home refused to allow Mr Z to return.

The Ombudsman found that the Council was aware of both the complaint and that Mr X remained dissatisfied following the care home’s complaint response. The Ombudsman asked the Council to, within 30 working days:

a) Provide a complaint response to Mr X under the provisions of the statutory Social Services complaints procedure.