Report Date


Case Against

Conwy County Borough Council


Care Homes

Case Reference Number



Early resolution

Mr X complained that the care home funded by the Council failed to adequately monitor and respond to his father’s, Mr Z’s, needs before they became critical. Mr X also complained that the family was not kept informed of Mr Z’s welfare and following a brief admission to hospital, the care home refused to allow Mr Z to return.

The Ombudsman found that the Council was aware of both the complaint and that Mr X remained dissatisfied following the care home’s complaint response. The Ombudsman asked the Council to, within 30 working days:

a) Provide a complaint response to Mr X under the provisions of the statutory Social Services complaints procedure.