Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
13/07/2021
Subject
Ambulance Services
Outcome
Early resolution
Case ref number
202100520
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Mrs X complained about the ambulance response time and prioritisation assigned to the calls made to the Trust on 9 July 2020.
The Ombudsman found that the Trust’s investigation and subsequent Serious Incident Investigation Report had caused Mrs X to raise further questions.
The Ombudsman sought and gained the Trust’s agreement to provide a further written response to Mrs X, which expanded on and explained its findings and processes within 30 working days.