Report Date


Case Against

Welsh Ambulance Services NHS Trust


Ambulance Services

Case Reference Number



Early resolution

Mrs X complained about the ambulance response time and prioritisation assigned to the calls made to the Trust on 9 July 2020.

The Ombudsman found that the Trust’s investigation and subsequent Serious Incident Investigation Report had caused Mrs X to raise further questions.

The Ombudsman sought and gained the Trust’s agreement to provide a further written response to Mrs X, which expanded on and explained its findings and processes within 30 working days.