Report Date


Case Against

Hywel Dda University Health Board



Case Reference Number



Early resolution

Ms X complained that the Health Board had failed to respond to her complaint about the care and treatment provided to her mother, which she made to it in July2021.

In considering the complaint, the Ombudsman was concerned that the Health Board had not been able to facilitate a meeting with Ms X and had also not provided her with a written response. As an alternative to an investigation, the Ombudsman asked the Health Board to complete the following in settlement of Ms X’s complaint:

By 29 July 2022

a) Apologise to Ms X for the considerable delay in responding to her complaint

b) Provide Ms X with a written complaint response.