Health : Betsi Cadwaladr University Health Board
Report date
21/06/2021
Subject
Health
Outcome
Early resolution
Case ref number
202100514
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Ms X complained that Betsi Cadwaladr University Health Board (“the Health Board”) had failed to respond to the complaint she submitted in September 2020.
In considering Ms X’s complaint, the Ombudsman was concerned that the Health Board had not responded to Ms X.
In settlement of Ms X’s complaint, the Health Board agreed to provide Ms X with a written explanation and apology for the delay in dealing with her complaint within 2 weeks and to provide Ms X with full response to her complaint within 6 weeks.