Environment and Environmental Health : Newport City Council
Report date
29/04/2022
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202103771
Report type
Early resolution
Relevant body
Newport City Council
Ms A complained that the Council had failed to investigate a noise nuisance complaint in accordance with its obligations under the Environmental Protection Act 1990.
The Ombudsman identified issues with the handling of Ms A’s complaint and the Council’s subsequent formal complaint responses. She decided to settle the complaint.
She sought and obtained the Council’s agreement to apologise for the shortcomings, offer a site visit, ensure that any future similar complaints were investigated and confirm the action taken to prevent future similar issues from occurring.