Report Date


Case Against

Cera +


Care Homes

Case Reference Number



Early resolution

Mrs X complained that she had not received a response to her complaint despite contacting the Care Provider on several occasions and the Care provider promising to do so.

The Ombudsman was concerned that Mrs X had yet to receive a response to her concerns and contacted the Care Provider. As an alternative to an investigation, the Care Provider agreed to provide Mrs X with a formal response to her complaint by 6 May 2022. The Ombudsman accepted this as a resolution of Mrs X’s complaint.