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Housing : Cartrefi Conwy

Report date

09/06/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202200816

Report type

Early resolution

Relevant body

Cartrefi Conwy

Mr X complained that the Association failed to soundproof his neighbour’s property which has been causing issues with noise nuisance.

The Ombudsman was concerned that Mr X had not received an explanation for the Associations decision and contacted the Association. As an alternative to an investigation, the Association agreed to  provide Mr X with a written explanation for their decision by 30 June 2022. The Ombudsman accepted the as a resolution of Mr X’s complaint.

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