Report Date

09/06/2022

Case Against

Cartrefi Conwy

Subject

Housing

Case Reference Number

202200816

Outcome

Early resolution

Mr X complained that the Association failed to soundproof his neighbour’s property which has been causing issues with noise nuisance.

The Ombudsman was concerned that Mr X had not received an explanation for the Associations decision and contacted the Association. As an alternative to an investigation, the Association agreed to  provide Mr X with a written explanation for their decision by 30 June 2022. The Ombudsman accepted the as a resolution of Mr X’s complaint.