Ms X complained about the poor service she had received from a GP Practice in the area of Betsi Cadawaladr University Health Board.
In making enquiries with the Practice, the Ombudsman was concerned that it had not formally responded to Ms X’s complaint despite receiving a complaint in writing from her. The Ombudsman asked the Practice to undertake the following in settlement of the complaint by 22 August 2022:
a) Apologise to Ms X for failing to respond formally to her complaint
b) Provide Ms X with a formal complaint response addressing the issues raised by her.