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Case Against

Ceredigion County Council


Unauthorised development - calls for enforcement action etc

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Early resolution

Mr X complained that the Council failed to communicate progress about enforcement action in a timely manner. Mr X also complained about a lack of response to his complaint letter sent to the Council in June 2021.

The Ombudsman decided that the Council should contact Mr X to discuss his complaint and obtain as necessary a copy of his complaint letter. It will then issue its formal (“stage two”) response in line with its internal complaint process within 20 working days.

The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.