We conduct ‘own initiative’ investigations where evidence suggests that there may be systemic service failure or maladministration. Wider own initiative investigations are stand-alone investigations that do not relate to a complaint made by an individual. We publish the findings and recommendations of our wider own initiative investigations and the reports can be read here.
Are we caring for our carers? - An Own Initiative investigation into the administration of carers’ needs assessments in Wales
We also monitor the implementation of the recommendations made following a wider own initiative investigation. Read our first follow-up report, Homelessness Reviewed: Revisited, below: