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NHS Independent Provider : A GP Practice in the area of Cardiff and Vale University Health Board

Report date

26/11/2021

Subject

NHS Independent Provider

Outcome

Early resolution

Case ref number

202104508

Report type

Early resolution

Relevant body

A GP Practice in the area of Cardiff and Vale University Health Board

Mr Y complained that a GP practice in the area of Cardiff & Vale University Health Board “the GP Practice” had failed to administer pain-relieving injections to his mother over an extended period.

The Ombudsman identified that although Mr Y had raised his concerns with the GP Practice, and the GP Practice had replied by email and in telephone discussions, Mr Y had not had a formal response to his concerns.

In settlement of the complaint, the GP Practice agreed to provide a full complaint response to Mr Y, clarifying the events and the planning for his mother’s treatment from November 2020.

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