Report Date

26/11/2021

Case Against

A GP Practice in the area of Cardiff & Vale University Health Board

Subject

NHS Independent Provider

Case Reference Number

202104508

Outcome

Early resolution

Mr Y complained that a GP practice in the area of Cardiff & Vale University Health Board “the GP Practice” had failed to administer pain-relieving injections to his mother over an extended period.

The Ombudsman identified that although Mr Y had raised his concerns with the GP Practice, and the GP Practice had replied by email and in telephone discussions, Mr Y had not had a formal response to his concerns.

In settlement of the complaint, the GP Practice agreed to provide a full complaint response to Mr Y, clarifying the events and the planning for his mother’s treatment from November 2020.