NHS Independent Provider
A GP Practice in the area of Cardiff and Vale University Health Board
Mr Y complained that a GP practice in the area of Cardiff & Vale University Health Board “the GP Practice” had failed to administer pain-relieving injections to his mother over an extended period.
The Ombudsman identified that although Mr Y had raised his concerns with the GP Practice, and the GP Practice had replied by email and in telephone discussions, Mr Y had not had a formal response to his concerns.
In settlement of the complaint, the GP Practice agreed to provide a full complaint response to Mr Y, clarifying the events and the planning for his mother’s treatment from November 2020.