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Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board

Report date

24/03/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202108074

Report type

Early resolution

Relevant body

A GP Practice in the area of Betsi Cadwaladr University Health Board

Miss X complained that the Surgery had not responded to her complaint regarding her concerns to do with her complex autoimmune illness.
The Ombudsman decided that the Surgery should provide Miss X with a written response (within 3 weeks), which should include an apology for the confusion in not identifying her email to be a complaint.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.

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