Tenancy abandonment and evictions
Ms X complained about the response from Adra to a complaint she had made. She said that the response had been delayed and inadequate.
Whilst Adra had provided a formal written response to the complaint, there was still an additional review stage in Adra’s complaints policy, and this had not been invoked or completed.
Adra therefore agreed to escalate Ms X’s complaint in line with its complaints policy.