Clinical treatment in hospital
Betsi Cadwaladr University Health Board
Ms X complained that the Health Board did not respond to her complaint about the care and treatment provided to her late sister.
The Ombudsman decided that the Health Board should provide Ms X with a substantive written response (within 3 weeks) to address her concerns. It will also offer her an apology and an explanation for the delay.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.