Independent Health Care providers
Hywel Dda University Health Board
Ms X submitted a complaint on behalf of Mr Y about a lack of response to his complaint submitted to Hywel Dda University Health Board. Ms X also complained that the Health Board had said it would meet with Mr Y to review his daughter’s care needs and undertake a carer’s assessment, but it had failed to do so.
The Ombudsman found that the Health Board had provided a response to Mr Y’s complaint, but he had not received it. He also found that the Health Board had failed to contact Mr Y, as promised, to arrange a meeting.
The Ombudsman sought and gained the Health Board’s agreement to provide Mr Y and Ms X with a copy of its written complaint response within 5 working days. Further, the Health Board agreed to arrange a meeting with Mr Y and Ms X to discuss his daughter’s care needs and formalise arrangements for a carer’s assessment to be undertaken within 10 working days.