Report Date


Case Against

Aneurin Bevan University Health Board



Case Reference Number



Early resolution

Mr X’s complaint concerned the care and treatment which he received in relation to chest pains which he suffered in July 2020. He complained that the Health Board had failed to provide a written response to his formal complaint in accordance with the Putting Things Right Regulations 2011.

Following discussion with the Ombudsman, the Health Board agreed to provide a formal written response to the concerns raised by Mr X. The Health Board agreed to do so within 30 working days of the Ombudsman’s decision.