Report Date


Case Against

A GP Practice in the area of Aneurin Bevan University Health Board


Clinical treatment outside hospital; GP

Case Reference Number



Early resolution

Mr X complained that the Practice failed toappropriately change his pain relief medication as instructed by the hospitaland failed to issue a repeat prescription.

The Ombudsman found that whilst the Practice responded to Mr X’s concerns, it had done so verbally. It had not offered its response in writing in line with policy. The Practice therefore agreed to issue a full written complaint response by no later than 14 July 2022.