Report Date


Case Against

Valleys To Coast Housing


Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Mr X complained that Valleys To Coast Housing (“the Association”) had failed to complete the schedule of work required as part of an improvement notice that was issued by his local authority’s Environmental Health department, intended to resolve problems associated with damp at his house.

The Association agreed to write to Mr X, within 20 working days to set out the reasons for any delays, what work it had completed, what remained outstanding and when that work would be completed. They also agreed to review any claims for property damage caused by the damp. Finally, they agreed to undertake an inspection with Mr X once the work was completed, to ensure that all outstanding issues were resolved. The Ombudsman considered this to represent an appropriate settlement.