Report Date


Case Against

Hywel Dda University Health Board


Adult Mental Health

Case Reference Number



Early resolution

Ms X complained that the Health Board had failed to respond to an email she sent it in January 2022.

In considering the complaint the Ombudsman was concerned that Ms X had not received a response to her email and that she had been inconvenienced by the Health Board’s failure to provide a response. As an alternative to an investigation, she asked the Health Board to complete the following in settlement of Ms X’s complaint:

a) Apologise to Ms X for the delay in responding to her email

b) Provide Ms X with a response to email of 4 January 2022