Adult Mental Health
Hywel Dda University Health Board
Ms X complained that the Health Board had failed to respond to an email she sent it in January 2022.
In considering the complaint the Ombudsman was concerned that Ms X had not received a response to her email and that she had been inconvenienced by the Health Board’s failure to provide a response. As an alternative to an investigation, she asked the Health Board to complete the following in settlement of Ms X’s complaint:
a) Apologise to Ms X for the delay in responding to her email
b) Provide Ms X with a response to email of 4 January 2022