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Adult Mental Health : Hywel Dda University Health Board

Report date

25/05/2022

Subject

Adult Mental Health

Outcome

Early resolution

Case ref number

202108712

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

Ms X complained that the Health Board had failed to respond to an email she sent it in January 2022.

In considering the complaint the Ombudsman was concerned that Ms X had not received a response to her email and that she had been inconvenienced by the Health Board’s failure to provide a response. As an alternative to an investigation, she asked the Health Board to complete the following in settlement of Ms X’s complaint:

a) Apologise to Ms X for the delay in responding to her email

b) Provide Ms X with a response to email of 4 January 2022

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