Our Findings
Planning and Building Control : Vale of Glamorgan Council
Report date
11/08/2022
Subject
Complaints Handling
Outcome
Early Resolution
Case ref number
202202147
Report type
Early Resolution
Relevant body
Vale of Glamorgan Council
Disclosure & register of interest : Tiers Cross Community Council
Report date
28/06/2022
Subject
Disclosure & register of interest
Outcome
CODE
Case ref number
202005972
Report type
CODE - No Action Necessary
Relevant body
Tiers Cross Community Council
Promotion of equality & respect : Llanvaches Community Council
Report date
01/07/2022
Subject
Promotion of equality & respect
Outcome
CODE
Case ref number
202005979
Report type
CODE - No evidence of breach
Relevant body
Llanvaches Community Council
Accountability & openness : Llanigon Community Council
Report date
01/07/2022
Subject
Accountability & openness
Outcome
CODE
Case ref number
202100842
Report type
CODE - No Action Necessary
Relevant body
Llanigon Community Council
Promotion of equality & respect : Sully and Lavernock Community Council
Report date
04/07/2022
Subject
Sully and Lavernock Community Council
Outcome
CODE
Case ref number
202104219
Report type
CODE - No Action Necessary
Relevant body
Promotion of equality & respect
Duty to uphold the law : Merthyr Tydfil County Borough Council
Report date
12/07/2022
Subject
Duty to uphold the law
Outcome
CODE
Case ref number
202200667
Report type
CODE - Discontinued
Relevant body
Merthyr Tydfil County Borough Council
Integrity : Bridgend Town Council
Report date
19/07/2022
Subject
Integrity
Outcome
CODE
Case ref number
202102372
Report type
CODE - No Action Necessary
Relevant body
Bridgend Town Council
Promotion of equality & respect : Ceredigion County Council
Report date
03/08/2022
Subject
Promotion of equality & respect
Outcome
CODE
Case ref number
202106365
Report type
Code - No Action Necessary
Relevant body
Ceredigion County Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
10/08/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202201372
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
16/08/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202201483
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
10/08/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202201561
Report type
Early resolution
Relevant body
A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
11/08/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202201676
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Health : Hywel Dda University Health Board
Report date
17/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201750
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Education : Admissions Appeal Panel - Bassaleg School
Report date
10/08/2022
Subject
Education
Outcome
Early resolution
Case ref number
202201785
Report type
Early resolution
Relevant body
Admissions Appeal Panel - Bassaleg School
Other : Gwynedd Council
Report date
30/08/2022
Subject
Other
Outcome
Early resolution
Case ref number
202201807
Report type
Early resolution
Relevant body
Gwynedd Council
Health : Betsi Cadwaladr University Health Board
Report date
26/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201986
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
30/08/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202016
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Pembrokeshire County Council
Report date
31/08/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202202088
Report type
Early resolution
Relevant body
Pembrokeshire County Council
Various Other : A Nursing Home in the area of Swansea Bay University Health Board
Report date
12/08/2022
Subject
Various Other
Outcome
Early resolution
Case ref number
202202151
Report type
Early resolution
Relevant body
A Nursing Home in the area of Swansea Bay University Health Board
Childrens Social Services : Swansea Council
Report date
16/08/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202202192
Report type
Early resolution
Relevant body
Swansea Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Newport City Council
Report date
17/08/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202202297
Report type
Early resolution
Relevant body
Newport City Council
Clinical treatment outside hospital; Dentist : Powys Teaching Health Board
Report date
04/08/2022
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202202324
Report type
Early resolution
Relevant body
Powys Teaching Health Board
Continuing care : Hywel Dda University Health Board
Report date
31/08/2022
Subject
Continuing care
Outcome
Early resolution
Case ref number
202202356
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Finance and Taxation : Gwynedd Council
Report date
05/08/2022
Subject
Finance and Taxation
Outcome
Early resolution
Case ref number
202202387
Report type
Early resolution
Relevant body
Gwynedd Council
Health : Swansea Bay University Health Board
Report date
11/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202406
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Adult Mental Health : Betsi Cadwaladr University Health Board
Report date
26/08/2022
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202202446
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : Betsi Cadwaladr University Health Board
Report date
17/08/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202202532
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Childrens Social Services : Vale of Glamorgan Council
Report date
05/08/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202202556
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Housing : Bron Afon Community Housing Ltd
Report date
12/08/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202202595
Report type
Early resolution
Relevant body
Bron Afon Community Housing Ltd
Clinical treatment outside hospital; GP : A Medical Practice in the area of Cardiff & Vale University Health Board
Report date
15/08/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202202701
Report type
Early resolution
Relevant body
A Medical Practice in the area of Cardiff & Vale University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Cardiff & Vale University Health Board
Report date
15/08/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202202701
Report type
Early resolution
Relevant body
A Medical Practice in the area of Cardiff & Vale University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
22/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202725
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
22/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202783
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Powys County Council
Report date
15/08/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202202820
Report type
Early resolution
Relevant body
Powys County Council
Health : Hywel Dda University Health Board
Report date
16/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202834
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Other : Rhondda Cynon Taf County Borough Council
Report date
26/08/2022
Subject
Other
Outcome
Early resolution
Case ref number
202202881
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Health : Hywel Dda University Health Board
Report date
22/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202909
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Community Facilities. Recreation and Leisure : Cardiff Council
Report date
25/08/2022
Subject
Community Facilities. Recreation and Leisure
Outcome
Early resolution
Case ref number
202203049
Report type
Early resolution
Relevant body
Cardiff Council
Health : Aneurin Bevan University Health Board
Report date
16/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203084
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Aneurin Bevan University Health Board
Report date
19/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201326
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Planning and Building Control : Ceredigion County Council
Report date
15/08/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202201302
Report type
Early resolution
Relevant body
Ceredigion County Council
Housing : Cardiff Council
Report date
22/08/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202201280
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
18/08/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202200924
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Swansea Bay University Health Board
Report date
31/08/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202200229
Report type
Early resolution
Relevant body
A Medical Practice in the area of Swansea Bay University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
03/08/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202107577
Report type
Voluntary settlement
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
25/08/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202103875
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
30/08/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202103441
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
10/08/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202103020
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment outside hospital : A Dental Practice in the area of Betsi Cadwaladr University Health Board
Report date
11/08/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202102655
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Dental Practice in the area of Betsi Cadwaladr University Health Board
Tenancy rights and conditions/abandonment and evictions : Conwy County Borough Council
Report date
10/08/2022
Subject
Tenancy rights and conditions/abandonment and evictions
Outcome
Upheld in whole or in part
Case ref number
202101536
Report type
Non-public interest report issued: complaint upheld
Relevant body
Conwy County Borough Council
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date
23/08/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202101416
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Special Educational Needs (SEN) : Cardiff Council
Report date
17/08/2022
Subject
Special Educational Needs (SEN)
Outcome
Upheld in whole or in part
Case ref number
202100464
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
15/08/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100069
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Child and Adolecent Mental Health : Aneurin Bevan University Health Board
Report date
01/08/2022
Subject
Child and Adolecent Mental Health
Outcome
Upheld in whole or in part
Case ref number
202006042
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Health : A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
01/07/2022
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202102580
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
27/07/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102573
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Adult Mental Health : Aneurin Bevan University Health Board
Report date
25/07/2022
Subject
Adult Mental Health
Outcome
Not Upheld
Case ref number
202102463
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
07/07/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101577
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
11/07/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202100592
Report type
Voluntary settlement
Relevant body
Swansea Bay University Health Board
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Wrexham County Borough Council
Report date
08/07/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Public Interest Report
Case ref number
202100024
Report type
Public interest report issued: complaint upheld
Relevant body
Wrexham County Borough Council
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
05/07/2022
Subject
Clinical treatment in hospital
Outcome
Public Interest Report
Case ref number
202006310
Report type
Public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
01/07/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005974
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment outside hospital : A Medical Practice in the area of Hywel Dda University Health Board
Report date
06/07/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202005677
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Medical Practice in the area of Hywel Dda University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
06/07/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005676
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
05/07/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004334
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
06/07/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003517
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Health : Hywel Dda University Health Board
Report date
05/07/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201409
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Aneurin Bevan University Health Board
Report date
06/07/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201322
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Swansea Bay University Health Board
Report date
27/07/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201269
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Hywel Dda University Health Board
Report date
05/07/2022
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202201244
Report type
Early resolution
Relevant body
A Dental Practice in the area of Hywel Dda University Health Board
Services for older people : Torfaen County Borough Council
Report date
06/07/2022
Subject
Services for older people
Outcome
Early resolution
Case ref number
202201189
Report type
Early resolution
Relevant body
Torfaen County Borough Council
Medication> Prescription dispensing : Cardiff and Vale University Health Board
Report date
08/07/2022
Subject
Medication> Prescription dispensing
Outcome
Early resolution
Case ref number
202201099
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Planning and Building Control : Ceredigion County Council
Report date
29/07/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202201085
Report type
Early resolution
Relevant body
Ceredigion County Council
Refuse collection. recycling and waste disposal : Pembrokeshire County Council
Report date
12/07/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202201010
Report type
Early resolution
Relevant body
Pembrokeshire County Council
Health : Betsi Cadwaladr University Health Board
Report date
05/07/2022
Subject
Health
Outcome
Early resolution
Case ref number
202200979
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
22/07/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202200953
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Aneurin Bevan University Health Board
Report date
06/07/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202200632
Report type
Early resolution
Relevant body
A Medical Practice in the area of Aneurin Bevan University Health Board
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Hywel Dda University Health Board
Report date
01/07/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Early resolution
Case ref number
202108690
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Powys Teaching Health Board
Report date
01/07/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202108582
Report type
Voluntary settlement
Relevant body
Powys Teaching Health Board
Child and Adolecent Mental Health : Cwm Taf Morgannwg University Health Board
Report date
26/07/2022
Subject
Child and Adolecent Mental Health
Outcome
Early resolution
Case ref number
202108330
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Ceredigion County Council
Report date
21/07/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Voluntary settlement
Case ref number
202107463
Report type
Voluntary settlement
Relevant body
Ceredigion County Council
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
11/07/2022
Subject
Ambulance Services
Outcome
Upheld in whole or in part
Case ref number
202105080
Report type
Non-public interest report issued: complaint upheld
Relevant body
Welsh Ambulance Services NHS Trust
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
05/07/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102797
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : Llandaff North Medical Centre
Report date
25/07/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202202071
Report type
Early resolution
Relevant body
Llandaff North Medical Centre
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
20/07/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202017
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Adult Social Services : Ceredigion County Council
Report date
29/07/2022
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202202005
Report type
Early resolution
Relevant body
Ceredigion County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
25/07/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202201952
Report type
Early resolution
Relevant body
Cardiff Council
Housing : Cardiff Council
Report date
08/07/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202201951
Report type
Early resolution
Relevant body
Cardiff Council
Housing : Wales & West Housing Association
Report date
08/07/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202201921
Report type
Early resolution
Relevant body
Wales & West Housing Association
Health : Aneurin Bevan University Health Board
Report date
26/07/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201784
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital; GP : A Medical Centre in the area of Cardiff & Vale University Health Board
Report date
20/07/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202201703
Report type
Early resolution
Relevant body
A Medical Centre in the area of Cardiff & Vale University Health Board
Adult Social Services : Cardiff and Vale University Health Board
Report date
25/07/2022
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202201680
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Health : Hywel Dda University Health Board
Report date
11/07/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201661
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Adult Social Services : Vale of Glamorgan Council
Report date
19/07/2022
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202201653
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Childrens Social Services : Cardiff Council
Report date
06/07/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202201605
Report type
Early resolution
Relevant body
Cardiff Council
Adult Mental Health : Cardiff and Vale University Health Board
Report date
25/07/2022
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202201578
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Powys County Council
Report date
19/07/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202201563
Report type
Early resolution
Relevant body
Powys County Council
Clinical treatment outside hospital; Other : Betsi Cadwaladr University Health Board
Report date
13/07/2022
Subject
Clinical treatment outside hospital; Other
Outcome
Early resolution
Case ref number
202201556
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
20/07/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202201454
Report type
Early resolution
Relevant body
Hafod Housing Association
Various Other : Bridgend County Borough Council
Report date
27/07/2022
Subject
Various Other
Outcome
Early resolution
Case ref number
202202565
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Housing : Hafod Housing Association
Report date
25/07/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202202455
Report type
Early resolution
Relevant body
Hafod Housing Association
Health : Hywel Dda University Health Board
Report date
29/07/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202410
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment outside hospital; GP : A GP Surgery in the area of Betsi Cadwaladr University Health Board
Report date
22/07/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202202134
Report type
Early resolution
Relevant body
A GP Surgery in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
27/07/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202124
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Promotion of equality and respect : Tywyn Town Council
Report date
07/06/2022
Subject
Promotion of equality and respect
Outcome
CODE
Case ref number
202005528
Report type
CODE - Discontinued
Relevant body
Tywyn Town Council
Health : A Medical Centre in the area of Aneurin Bevan University Health Board
Report date
22/06/2022
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202005705
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
07/06/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005668
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
21/06/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005555
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
21/06/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202005554
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Velindre University NHS Trust
Report date
21/06/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202005550
Report type
Voluntary settlement
Relevant body
Velindre University NHS Trust
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
07/06/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005178
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
28/06/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003081
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
10/06/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
201906508
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Housing : Merthyr Valleys Homes
Report date
20/06/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202200257
Report type
Early resolution
Relevant body
Merthyr Valleys Homes
Health : Hywel Dda University Health Board
Report date
07/06/2022
Subject
Health
Outcome
Early resolution
Case ref number
202200211
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Admissions/discharge and transfer procedures : Cardiff and Vale University Health Board
Report date
10/06/2022
Subject
Admissions/discharge and transfer procedures
Outcome
Early resolution
Case ref number
202200198
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Complaints Handling : Hywel Dda University Health Board
Report date
10/06/2022
Subject
Complaints Handling
Outcome
Early resolution
Case ref number
202200124
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Care Homes : Conwy County Borough Council
Report date
20/06/2022
Subject
Care Homes
Outcome
Early resolution
Case ref number
202108535
Report type
Early resolution
Relevant body
Conwy County Borough Council
Health : Swansea Bay University Health Board
Report date
09/06/2022
Subject
Health
Outcome
Early resolution
Case ref number
202108453
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Other miscellaneous : Caerphilly County Borough Council
Report date
23/06/2022
Subject
Other miscellaneous
Outcome
Early resolution
Case ref number
202108139
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
23/06/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202107999
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Other : Gwynedd Council
Report date
30/06/2022
Subject
Other
Outcome
Early resolution
Case ref number
202107777
Report type
Early resolution
Relevant body
Gwynedd Council
Unauthorised development - calls for enforcement action etc : Flintshire County Council
Report date
10/06/2022
Subject
Unauthorised development - calls for enforcement action etc
Outcome
Voluntary settlement
Case ref number
202106610
Report type
Voluntary settlement
Relevant body
Flintshire County Council
Health : Aneurin Bevan University Health Board
Report date
24/06/2022
Subject
Health
Outcome
Not Upheld
Case ref number
202102347
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
07/06/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202102167
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Health : Velindre University NHS Trust
Report date
22/06/2022
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202101792
Report type
Non-public interest report issued: complaint upheld
Relevant body
Velindre University NHS Trust
Health : Aneurin Bevan University Health Board
Report date
22/06/2022
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202101791
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
13/06/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202101751
Report type
Voluntary settlement
Relevant body
Aneurin Bevan University Health Board
Appointments/admissions/discharge and transfer procedures : Cwm Taf Morgannwg University Health Board
Report date
14/06/2022
Subject
Appointments/admissions/discharge and transfer procedures
Outcome
Not Upheld
Case ref number
202100994
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; Other : Betsi Cadwaladr University Health Board
Report date
10/06/2022
Subject
Clinical treatment outside hospital; Other
Outcome
Upheld in whole or in part
Case ref number
202100211
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
24/06/2022
Subject
Ambulance Services
Outcome
Not Upheld
Case ref number
202006169
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Welsh Ambulance Services NHS Trust
Planning and Building Control : Bridgend County Borough Council
Report date
29/06/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202201977
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
23/06/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202201687
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Planning and Building Control : Ceredigion County Council
Report date
30/06/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202201596
Report type
Early resolution
Relevant body
Ceredigion County Council
Other Benefits : Caerphilly County Borough Council
Report date
14/06/2022
Subject
Other Benefits
Outcome
Early resolution
Case ref number
202201497
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Health : Hywel Dda University Health Board
Report date
16/06/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201466
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : A GP Surgery in the area of Betsi Cadwaladr University Health Board
Report date
23/06/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201456
Report type
Early resolution
Relevant body
A GP Surgery in the area of Betsi Cadwaladr University Health Board
Education : Powys County Council
Report date
23/06/2022
Subject
Education
Outcome
Early resolution
Case ref number
202201344
Report type
Early resolution
Relevant body
Powys County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
10/06/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202201275
Report type
Early resolution
Relevant body
Hafod Housing Association
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Adra
Report date
30/06/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202201079
Report type
Early resolution
Relevant body
Adra
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Carmarthenshire County Council
Report date
14/06/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202201035
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
23/06/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202201027
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Hywel Dda University Health Board
Report date
14/06/2022
Subject
Health
Outcome
Early resolution
Case ref number
202200951
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Other : Vale of Glamorgan Council
Report date
01/06/2022
Subject
Other
Outcome
Early resolution
Case ref number
202200881
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
21/06/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202200863
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Housing : Cartrefi Conwy
Report date
09/06/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202200816
Report type
Early resolution
Relevant body
Cartrefi Conwy
Adult Social Services : Ceredigion County Council
Report date
21/06/2022
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202200812
Report type
Early resolution
Relevant body
Ceredigion County Council
Continuing care : Hywel Dda University Health Board
Report date
17/06/2022
Subject
Continuing care
Outcome
Early resolution
Case ref number
202200668
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
10/06/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202200657
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Promotion of equality and respect : Tywyn Town Council
Report date
17/12/2021
Subject
CODE Promotion of equality and respect
Outcome
CODE
Case ref number
201906873
Report type
Referred to Standards Committee
Relevant body
Tywyn Town Council
Duty to uphold the law : Langstone Community Council
Report date
08/06/2022
Subject
Duty to uphold the law
Outcome
CODE
Case ref number
202101430
Report type
CODE - No action necessary
Relevant body
Langstone Community Council
Promotion of equality and respect : Montgomery Town Council
Report date
11/05/2022
Subject
CODE : Promotion of equality and respect
Outcome
CODE
Case ref number
202100773
Report type
CODE - No evidence of breach
Relevant body
Montgomery Town Council
Disclosure and registration of interests : Grovesend and Waungron Community Council
Report date
01/04/2022
Subject
CODE : Disclosure and registration of interests
Outcome
CODE
Case ref number
202100010
Report type
CODE - No action necessary
Relevant body
Grovesend and Waungron Community Council
Integrity : Pembrokeshire County Council
Report date
30/03/2022
Subject
CODE - Integrity
Outcome
CODE
Case ref number
202101091
Report type
CODE - No evidence of breach
Relevant body
Pembrokeshire County Council
Promotion of equality and respect : Bishton Community Council
Report date
23/03/2022
Subject
CODE : Promotion of equality and respect
Outcome
CODE
Case ref number
202004326
Report type
CODE
Relevant body
Bishton Community Council
Promotion of equality and respect : Bishton Community Council
Report date
23/03/2022
Subject
CODE : Promotion of equality and respect
Outcome
CODE
Case ref number
202003260
Report type
CODE - No action necessary
Relevant body
Bishton Community Council
Promotion of equality and respect : Bishton Community Council
Subject
CODE : Promotion of equality and respect
Outcome
CODE
Case ref number
202003099
Report type
CODE - No action necessary
Relevant body
Bishton Community Council
Integrity : Pencoed Town Council
Report date
17/06/2022
Subject
CODE - Integrity
Outcome
CODE
Case ref number
202005940
Report type
CODE - Referred to the Adjudication Panel for Wales
Relevant body
Pencoed Town Council
Promotion of equality and respect : Llanvaches Community Council
Report date
14/03/2022
Subject
CODE : Promotion of equality and respect
Outcome
CODE
Case ref number
202005981
Report type
CODE - No evidence of breach
Relevant body
Llanvaches Community Council
Integrity : Powys County Council
Report date
12/02/2022
Subject
CODE - Integrity
Outcome
CODE
Case ref number
202104527
Report type
CODE - No evidence of a breach
Relevant body
Powys County Council
Promotion of equality and respect : Pembrokeshire County Council
Report date
17/06/2022
Subject
CODE - Promotion of equality and respect
Outcome
CODE
Case ref number
202000660
Report type
CODE - Referred to Standards Committee
Relevant body
Pembrokeshire County Council
Integrity : Gwynedd Council
Report date
09/05/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202004473
Report type
CODE - No evidence of breach
Relevant body
Gwynedd Council
Integrity : Amlwch Town Council
Report date
05/05/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202103868
Report type
CODE - Discontinued
Relevant body
Amlwch Town Council
Duty to uphold the law : Llansantffraed Community Council
Report date
24/06/2022
Subject
CODE : Duty to uphold the law
Outcome
CODE
Case ref number
202004442
Report type
CODE - Referred to Standards Committee/APW
Relevant body
Llansantffraed Community Council
Housing : Isle of Anglesey County Council
Report date
19/05/2022
Subject
Housing
Outcome
Voluntary settlement
Case ref number
202106154
Report type
Voluntary settlement
Relevant body
Isle of Anglesey County Council
Clinical treatment in hospital : Powys Teaching Health Board
Report date
04/05/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202105485
Report type
Early resolution
Relevant body
Powys Teaching Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
12/05/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202103434
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
26/05/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102801
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
23/05/2022
Subject
Ambulance Services
Outcome
Not Upheld
Case ref number
202102616
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Welsh Ambulance Services NHS Trust
Flooding/Flood Damage : Isle of Anglesey County Council
Report date
09/05/2022
Subject
Flooding/Flood Damage
Outcome
Early resolution
Case ref number
202102459
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Clinical treatment outside hospital : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
30/05/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202102038
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
13/05/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101903
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
18/05/2022
Subject
Ambulance Services
Outcome
Voluntary settlement
Case ref number
202101482
Report type
Voluntary settlement
Relevant body
Welsh Ambulance Services NHS Trust
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
06/05/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202101075
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
27/05/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202100564
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
13/05/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100351
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
30/05/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202006153
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Rudeness/inconsiderate behaviour/staff attitude : Adra
Report date
09/05/2022
Subject
Rudeness/inconsiderate behaviour/staff attitude
Outcome
Early resolution
Case ref number
202200329
Report type
Early resolution
Relevant body
Adra
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
27/05/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202200312
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
13/05/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202200255
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Newydd Housing Association
Report date
04/05/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202200253
Report type
Early resolution
Relevant body
Newydd Housing Association
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Betsi Cadwaladr University Health Board
Report date
27/05/2022
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202200241
Report type
Early resolution
Relevant body
A Dental Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
26/05/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202200162
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Appointment procedures (including outpatients) : Betsi Cadwaladr University Health Board
Report date
26/05/2022
Subject
Appointment procedures (including outpatients)
Outcome
Early resolution
Case ref number
202200121
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Housing : North Wales Housing
Report date
31/05/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202200029
Report type
Early resolution
Relevant body
North Wales Housing
Health : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
20/05/2022
Subject
Health
Outcome
Early resolution
Case ref number
202108721
Report type
Early resolution
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Adult Mental Health : Hywel Dda University Health Board
Report date
25/05/2022
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202108712
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Cwm Taf Morgannwg Health Board
Report date
09/05/2022
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202108706
Report type
Early resolution
Relevant body
A Dental Practice in the area of Cwm Taf Morgannwg Health Board
Clinical treatment outside hospital; Other : Betsi Cadwaladr University Health Board
Report date
27/05/2022
Subject
Clinical treatment outside hospital; Other
Outcome
Early resolution
Case ref number
202108655
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
06/05/2022
Subject
Ambulance Services
Outcome
Early resolution
Case ref number
202108254
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
18/05/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202108158
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Other : Ceredigion County Council
Report date
09/05/2022
Subject
Other
Outcome
Early resolution
Case ref number
202108019
Report type
Early resolution
Relevant body
Ceredigion County Council
Cemetaries and Crematoria : Barry Town Council
Report date
11/05/2022
Subject
Cemetaries and Crematoria
Outcome
Early resolution
Case ref number
202107940
Report type
Early resolution
Relevant body
Barry Town Council
Planning and Building Control : Flintshire County Council
Report date
05/05/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202107923
Report type
Early resolution
Relevant body
Flintshire County Council
Housing : Taff Housing Association
Report date
06/05/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202107204
Report type
Early resolution
Relevant body
Taff Housing Association
Adult Social Services : Wrexham County Borough Council
Report date
31/05/2022
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202201149
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Other : Isle of Anglesey County Council
Report date
19/05/2022
Subject
Other
Outcome
Early resolution
Case ref number
202200851
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Housing : Swansea Council
Report date
27/05/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202200699
Report type
Early resolution
Relevant body
Swansea Council
Health : Aneurin Bevan University Health Board
Report date
25/05/2022
Subject
Health
Outcome
Early resolution
Case ref number
202200594
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : A GP Practice in the area of Swansea Bay University Health Board
Report date
04/05/2022
Subject
Health
Outcome
Early resolution
Case ref number
202200576
Report type
Early resolution
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
11/05/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202200554
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Hywel Dda University Health Board
Report date
26/05/2022
Subject
Health
Outcome
Early resolution
Case ref number
202200460
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Housing : Cardiff Council
Report date
07/04/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202104122
Report type
Early resolution
Relevant body
Cardiff Council
Environment and Environmental Health : Newport City Council
Report date
29/04/2022
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202103771
Report type
Early resolution
Relevant body
Newport City Council
Admissions/discharge and transfer procedures : Aneurin Bevan University Health Board
Report date
22/04/2022
Subject
Admissions/discharge and transfer procedures
Outcome
Upheld in whole or in part
Case ref number
202103131
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
26/04/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100565
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
26/04/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100545
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
20/04/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100471
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
14/04/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100430
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
07/04/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100257
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Health : Aneurin Bevan University Health Board
Report date
14/04/2022
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202100173
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital : A GP Practice in the area of Swansea Bay University Health Board
Report date
21/04/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202005348
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Patient list issues : Hywel Dda University Health Board
Report date
13/04/2022
Subject
Patient list issues
Outcome
Upheld in whole or in part
Case ref number
202004109
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Services for older people : Merthyr Tydfil County Borough Council
Report date
22/04/2022
Subject
Services for older people
Outcome
Early resolution
Case ref number
202108255
Report type
Early resolution
Relevant body
Merthyr Tydfil County Borough Council
Health : Betsi Cadwaladr University Health Board
Report date
14/04/2022
Subject
Health
Outcome
Early resolution
Case ref number
202108175
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Housing : Taff Housing Association
Report date
25/04/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202108122
Report type
Early resolution
Relevant body
Taff Housing Association
Health : Swansea Bay University Health Board
Report date
21/04/2022
Subject
Health
Outcome
Early resolution
Case ref number
202108105
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
07/04/2022
Subject
Health
Outcome
Early resolution
Case ref number
202108047
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cartrefi Conwy
Report date
14/04/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202107965
Report type
Early resolution
Relevant body
Cartrefi Conwy
Housing : Vale of Glamorgan Council
Report date
19/04/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202107941
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Planning and Building Control : Carmarthenshire County Council
Report date
19/04/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202107840
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Newport City Council
Report date
22/04/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Early resolution
Case ref number
202107727
Report type
Early resolution
Relevant body
Newport City Council
Various Other : Isle of Anglesey County Council
Report date
19/04/2022
Subject
Various Other
Outcome
Early resolution
Case ref number
202107569
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Swansea Council
Report date
13/04/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202107545
Report type
Early resolution
Relevant body
Swansea Council
Health : Betsi Cadwaladr University Health Board
Report date
05/04/2022
Subject
Health
Outcome
Early resolution
Case ref number
202107541
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Other : Ceredigion County Council
Report date
04/04/2022
Subject
Other
Outcome
Early resolution
Case ref number
202107158
Report type
Early resolution
Relevant body
Ceredigion County Council
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
06/04/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202107067
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Independent Health Care providers : Pobl
Report date
21/04/2022
Subject
Independent Health Care providers
Outcome
Voluntary settlement
Case ref number
202104666
Report type
Voluntary settlement
Relevant body
Pobl
Community Care (Day Care/Care at Own Home) : Carmarthenshire County Council
Report date
21/04/2022
Subject
Community Care (Day Care/Care at Own Home)
Outcome
Voluntary settlement
Case ref number
202104245
Report type
Voluntary settlement
Relevant body
Carmarthenshire County Council
Adult Social Services : Newport City Council
Report date
22/04/2022
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202200447
Report type
Early resolution
Relevant body
Newport City Council
Rudeness/inconsiderate behaviour/staff attitude : Valleys To Coast Housing
Report date
28/04/2022
Subject
Rudeness/inconsiderate behaviour/staff attitude
Outcome
Early resolution
Case ref number
202200281
Report type
Early resolution
Relevant body
Valleys To Coast Housing
Care Homes : Cera +
Report date
14/04/2022
Subject
Care Homes
Outcome
Early resolution
Case ref number
202200102
Report type
Early resolution
Relevant body
Cera +
Clinical treatment outside hospital; GP : A GP Practice in the area of Cardiff and Vale University Health Board
Report date
08/04/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202200063
Report type
Early resolution
Relevant body
A GP Practice in the area of Cardiff and Vale University Health Board
Independent Health Providers : Plas Gwyn Nursing Home
Report date
26/04/2022
Subject
Independent Health Providers
Outcome
Early resolution
Case ref number
202200031
Report type
Early resolution
Relevant body
Plas Gwyn Nursing Home
Planning and Building Control : Vale of Glamorgan Council
Report date
27/04/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202108709
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Community Facilities. Recreation and Leisure : Cardiff Council
Report date
21/04/2022
Subject
Community Facilities. Recreation and Leisure
Outcome
Early resolution
Case ref number
202108580
Report type
Early resolution
Relevant body
Cardiff Council
Rudeness/inconsiderate behaviour/staff attitude : Powys County Council
Report date
14/04/2022
Subject
Rudeness/inconsiderate behaviour/staff attitude
Outcome
Early resolution
Case ref number
202108579
Report type
Early resolution
Relevant body
Powys County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Trivallis
Report date
27/04/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202108532
Report type
Early resolution
Relevant body
Trivallis
Health : Swansea Bay University Health Board
Report date
25/04/2022
Subject
Health
Outcome
Early resolution
Case ref number
202108480
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Planning and Building Control : Ceredigion County Council
Report date
19/04/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202108379
Report type
Early resolution
Relevant body
Ceredigion County Council
Clinical treatment outside hospital : Cwm Taf Morgannwg University Health Board
Report date
28/03/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202003441
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital : Swansea Bay University Health Board
Report date
28/03/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202002712
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
24/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202000167
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Fostering. Looked after children. and SGOs : Powys County Council
Report date
31/03/2022
Subject
Fostering. Looked after children. and SGOs
Outcome
Upheld in whole or in part
Case ref number
201907544
Report type
Non-public interest report issued: complaint upheld
Relevant body
Powys County Council
Clinical treatment outside hospital : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
17/03/2022
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202006039
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Velindre University NHS Trust
Report date
17/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005993
Report type
Non-public interest report issued: complaint upheld
Relevant body
Velindre University NHS Trust
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
29/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005905
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
09/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005745
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
28/03/2022
Subject
Ambulance Services
Outcome
Voluntary settlement
Case ref number
202005721
Report type
Voluntary settlement
Relevant body
Welsh Ambulance Services NHS Trust
Clinical treatment outside hospital : Hywel Dda University Health Board
Report date
28/03/2022
Subject
Clinical treatment outside hospital
Outcome
Voluntary settlement
Case ref number
202005708
Report type
Voluntary settlement
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
09/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005624
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Agriculture and Fisheries : Rural Payments Wales
Report date
14/03/2022
Subject
Agriculture and Fisheries
Outcome
Upheld in whole or in part
Case ref number
202005585
Report type
Non-public interest report issued: complaint upheld
Relevant body
Rural Payments Wales
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
29/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005452
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
02/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005195
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Continuing care : Betsi Cadwaladr University Health Board
Report date
25/03/2022
Subject
Continuing care
Outcome
Upheld in whole or in part
Case ref number
202005028
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
31/03/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202004649
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
04/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004499
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
23/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004139
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Services for People with a disability inc DFGs : Swansea Council
Report date
04/03/2022
Subject
Services for People with a disability inc DFGs
Outcome
Upheld in whole or in part
Case ref number
202003870
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Council
Other : Caerphilly County Borough Council
Report date
31/03/2022
Subject
Other
Outcome
Early resolution
Case ref number
202103458
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Finance and Taxation : Student Loans Company
Report date
18/03/2022
Subject
Finance and Taxation
Outcome
Early resolution
Case ref number
202103058
Report type
Early resolution
Relevant body
Student Loans Company
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
25/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101775
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
18/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101446
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Continuing care : Betsi Cadwaladr University Health Board
Report date
28/03/2022
Subject
Continuing care
Outcome
Voluntary settlement
Case ref number
202101391
Report type
Voluntary settlement
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : A Dental Practice in the area of Swansea Bay University Health Board
Report date
23/03/2022
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202100437
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A Dental Practice in the area of Swansea Bay University Health Board
Clinical treatment outside hospital : Powys Teaching Health Board
Report date
24/03/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202100343
Report type
Non-public interest report issued: complaint upheld
Relevant body
Powys Teaching Health Board
Clinical treatment outside hospital : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
21/03/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202100210
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
29/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100189
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment outside hospital : Aneurin Bevan University Health Board
Report date
21/03/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202100038
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date
03/03/2022
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202006430
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Referral to treatment time : Betsi Cadwaladr University Health Board
Report date
23/03/2022
Subject
Referral to treatment time
Outcome
Not Upheld
Case ref number
202006423
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
30/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202006132
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : Swansea Bay University Health Board
Report date
28/03/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202006099
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Services for older people : Wrexham County Borough Council
Report date
21/03/2022
Subject
Services for older people
Outcome
Not Upheld
Case ref number
202006083
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Wrexham County Borough Council
Health : Betsi Cadwaladr University Health Board
Report date
26/03/2022
Subject
Health
Outcome
Not Upheld
Case ref number
202006053
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
10/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202106766
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
04/03/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202106700
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Neighbour disputes and anti-social behaviour : Gwynedd Council
Report date
16/03/2022
Subject
Neighbour disputes and anti-social behaviour
Outcome
Early resolution
Case ref number
202106670
Report type
Early resolution
Relevant body
Gwynedd Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Carmarthenshire County Council
Report date
09/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202106659
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
25/03/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202106638
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
16/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202106438
Report type
Early resolution
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
16/03/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202106424
Report type
Early resolution
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Flooding/Flood Damage : Flintshire County Council
Report date
08/03/2022
Subject
Flooding/Flood Damage
Outcome
Early resolution
Case ref number
202106399
Report type
Early resolution
Relevant body
Flintshire County Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
14/03/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202106387
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
24/03/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202106350
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Swansea Bay University Health Board
Report date
07/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202106088
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Grwp Cynefin
Report date
09/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202105641
Report type
Early resolution
Relevant body
Grwp Cynefin
Other : Swansea Bay University Health Board
Report date
10/03/2022
Subject
Other
Outcome
Voluntary settlement
Case ref number
202105314
Report type
Voluntary settlement
Relevant body
Swansea Bay University Health Board
Other : Flintshire County Council
Report date
25/03/2022
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
202104393
Report type
Non-public interest report issued: complaint upheld
Relevant body
Flintshire County Council
School Transport : Vale of Glamorgan Council
Report date
30/03/2022
Subject
School Transport
Outcome
Upheld in whole or in part
Case ref number
202104084
Report type
Non-public interest report issued: complaint upheld
Relevant body
Vale of Glamorgan Council
Continuing care : Swansea Bay University Health Board
Report date
16/03/2022
Subject
Continuing care
Outcome
Early resolution
Case ref number
202107439
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Safeguarding : Rhondda Cynon Taf County Borough Council
Report date
02/03/2022
Subject
Safeguarding
Outcome
Early resolution
Case ref number
202107399
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Health : Betsi Cadwaladr University Health Board
Report date
10/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202107247
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
16/03/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202107207
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
28/03/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202107150
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Care homes : Carmarthenshire County Council
Report date
09/03/2022
Subject
Care homes
Outcome
Early resolution
Case ref number
202107140
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Council Tax : Merthyr Tydfil County Borough Council
Report date
01/03/2022
Subject
Council Tax
Outcome
Early resolution
Case ref number
202107135
Report type
Early resolution
Relevant body
Merthyr Tydfil County Borough Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
30/03/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202107102
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
16/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202107074
Report type
Early resolution
Relevant body
Cardiff Council
Other : Caerphilly County Borough Council
Report date
23/03/2022
Subject
Other
Outcome
Early resolution
Case ref number
202106987
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Community Housing Association
Report date
16/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202106894
Report type
Early resolution
Relevant body
Cardiff Community Housing Association
Road maintenance/road building : Cardiff Council
Report date
07/03/2022
Subject
Road maintenance/road building
Outcome
Early resolution
Case ref number
202106866
Report type
Early resolution
Relevant body
Cardiff Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
25/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202106845
Report type
Early resolution
Relevant body
Cardiff Council
Tenancy abandonment and evictions : Adra
Report date
01/03/2022
Subject
Tenancy abandonment and evictions
Outcome
Early resolution
Case ref number
202106816
Report type
Early resolution
Relevant body
Adra
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Trivallis
Report date
02/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202106785
Report type
Early resolution
Relevant body
Trivallis
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Vale of Glamorgan Council
Report date
25/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202108437
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Health : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
29/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202108137
Report type
Early resolution
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Housing : Cardiff Council
Report date
24/03/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202108089
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
24/03/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202108074
Report type
Early resolution
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
23/03/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202108059
Report type
Early resolution
Relevant body
Cardiff Council
Refuse collection. recycling and waste disposal : Neath Town Council
Report date
11/03/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202107996
Report type
Early resolution
Relevant body
Neath Town Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
11/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202107953
Report type
Early resolution
Relevant body
Hafod Housing Association
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
26/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202107880
Report type
Early resolution
Relevant body
Hafod Housing Association
Adult Mental Health : Swansea Bay University Health Board
Report date
21/03/2022
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202107853
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Health : Velindre University NHS Trust
Report date
17/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202107803
Report type
Early resolution
Relevant body
Velindre University NHS Trust
Health : Cwm Taf Morgannwg University Health Board
Report date
24/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202107741
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Health : Aneurin Bevan University Health Board
Report date
01/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202107734
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Other : Ateb Group Ltd
Report date
11/03/2022
Subject
Other
Outcome
Early resolution
Case ref number
202107554
Report type
Early resolution
Relevant body
Ateb Group Ltd
Health : Betsi Cadwaladr University Health Board
Report date
23/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202107543
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Independent Health Providers : Ceredigion County Council
Report date
23/03/2022
Subject
Independent Health Providers
Outcome
Early resolution
Case ref number
202107539
Report type
Early resolution
Relevant body
Ceredigion County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Trivallis
Report date
16/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202107482
Report type
Early resolution
Relevant body
Trivallis
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Three Cliffs Care Home
Report date
11/02/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Upheld in whole or in part
Case ref number
202001726
Report type
Non-public interest report issued: complaint upheld
Relevant body
Three Cliffs Care Home
Other : Swansea Council
Report date
11/02/2022
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
201905269
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Council
Services for People with a disability inc DFGs : Isle of Anglesey County Council
Report date
02/02/2022
Subject
Services for People with a disability inc DFGs
Outcome
Early resolution
Case ref number
202106137
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Other : Rhondda Cynon Taf County Borough Council
Report date
12/02/2022
Subject
Other
Outcome
Early resolution
Case ref number
202105766
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Education : Cardiff Council
Report date
12/02/2022
Subject
Education
Outcome
Early resolution
Case ref number
202105614
Report type
Early resolution
Relevant body
Cardiff Council
Various Other : Brecon Beacons National Park Authority
Report date
14/02/2022
Subject
Various Other
Outcome
Early resolution
Case ref number
202104092
Report type
Early resolution
Relevant body
Brecon Beacons National Park Authority
Clinical treatment outside hospital : A GP Practice in the area of Swansea Bay University Health Board
Report date
17/02/2022
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202101471
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Unauthorised development - calls for enforcement action etc : Neath Port Talbot Council
Report date
22/02/2022
Subject
Unauthorised development - calls for enforcement action etc
Outcome
Early resolution
Case ref number
202100976
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
01/02/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100417
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
23/02/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202006285
Report type
Voluntary settlement
Relevant body
Hywel Dda University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
09/02/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Upheld in whole or in part
Case ref number
202005789
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
08/02/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005324
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
07/02/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005302
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
03/02/2022
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202005263
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Clinical treatment outside hospital; Other : Powys Teaching Health Board
Report date
14/02/2022
Subject
Clinical treatment outside hospital; Other
Outcome
Upheld in whole or in part
Case ref number
202004997
Report type
Non-public interest report issued: complaint upheld
Relevant body
Powys Teaching Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
01/02/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004718
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
01/02/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004693
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Neighbour disputes and anti-social behaviour : Trivallis
Report date
16/02/2022
Subject
Neighbour disputes and anti-social behaviour
Outcome
Not Upheld
Case ref number
202003546
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Trivallis
Clinical treatment outside hospital : A GP Practice in the area of Swansea Bay University Health Board
Report date
11/02/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202003325
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
24/02/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202107179
Report type
Early resolution
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Health : Hywel Dda University Health Board
Report date
25/02/2022
Subject
Health
Outcome
Early resolution
Case ref number
202107149
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
School Transport : Bridgend County Borough Council
Report date
09/02/2022
Subject
School Transport
Outcome
Early resolution
Case ref number
202107134
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
15/02/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202107083
Report type
Early resolution
Relevant body
Cardiff Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Wrexham County Borough Council
Report date
22/02/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202107020
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Ceredigion County Council
Report date
07/02/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Early resolution
Case ref number
202106906
Report type
Early resolution
Relevant body
Ceredigion County Council
Complaints Handling : Bedwas, Trethomas & Machen Community Council
Report date
14/02/2022
Subject
Complaints Handling
Outcome
Early resolution
Case ref number
202106748
Report type
Early resolution
Relevant body
Bedwas, Trethomas & Machen Community Council
Refuse collection. recycling and waste disposal : Flintshire County Council
Report date
03/02/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202106675
Report type
Early resolution
Relevant body
Flintshire County Council
Housing : Newydd Housing Association
Report date
17/02/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202106630
Report type
Early resolution
Relevant body
Newydd Housing Association
Other : Cardiff Council
Report date
07/02/2022
Subject
Other
Outcome
Early resolution
Case ref number
202106624
Report type
Early resolution
Relevant body
Cardiff Council
Complaints Handling : Swansea Bay University Health Board
Report date
15/02/2022
Subject
Complaints Handling
Outcome
Early resolution
Case ref number
202106591
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Planning and Building Control : Swansea Council
Report date
11/02/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202106497
Report type
Early resolution
Relevant body
Swansea Council
Medication > Prescription dispensing : Cardiff and Vale University Health Board
Report date
19/02/2022
Subject
Medication > Prescription dispensing
Outcome
Early resolution
Case ref number
202106456
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Other : Ateb Group Ltd
Report date
22/02/2022
Subject
Other
Outcome
Early resolution
Case ref number
202106423
Report type
Early resolution
Relevant body
Ateb Group Ltd
Services for People with a disability inc DFGs : Caerphilly County Borough Council
Report date
11/02/2022
Subject
Services for People with a disability inc DFGs
Outcome
Early resolution
Case ref number
202106300
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
24/02/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202107622
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
24/02/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202107389
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
24/01/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003301
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Housing : Bron Afon Community Housing Ltd
Report date
25/01/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202104846
Report type
Early resolution
Relevant body
Bron Afon Community Housing Ltd
Appointment procedures (including outpatients) : Cardiff and Vale University Health Board
Report date
19/01/2022
Subject
Appointment procedures (including outpatients)
Outcome
Voluntary settlement
Case ref number
202104566
Report type
Voluntary settlement
Relevant body
Cardiff and Vale University Health Board
Parking (including enforcement and bailiffs) : Cardiff Council
Report date
12/01/2022
Subject
Parking (including enforcement and bailiffs)
Outcome
Early resolution
Case ref number
202103886
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
22/01/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202100931
Report type
Voluntary settlement
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
29/01/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202100857
Report type
Voluntary settlement
Relevant body
Hywel Dda University Health Board
Clinical treatment outside hospital : A GP Practice in the area of Cardiff and Vale University Health Board
Report date
14/01/2022
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202100722
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Cardiff and Vale University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
31/01/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202100433
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
28/01/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100417
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
19/01/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Public Interest Report
Case ref number
202100409
Report type
Public interest report issued: complaint upheld
Relevant body
Cardiff Council
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
19/01/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Public Interest Report
Case ref number
202100061
Report type
Public interest report issued: complaint upheld
Relevant body
Cardiff Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
26/01/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202006105
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
19/01/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Public Interest Report
Case ref number
202005937
Report type
Public interest report issued: complaint upheld
Relevant body
Cardiff Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
21/01/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004779
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : A GP Practice in the area of Swansea Bay University Health Board
Report date
18/01/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202004634
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
13/01/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004511
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
27/01/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003977
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
12/01/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003339
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Health : Swansea Bay University Health Board
Report date
26/01/2022
Subject
Health
Outcome
Early resolution
Case ref number
202106625
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Complaints Handling : A GP Practice in the area of Swansea Bay University Health Board
Report date
19/01/2022
Subject
Complaints Handling
Outcome
Early resolution
Case ref number
202106487
Report type
Early resolution
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Health : Aneurin Bevan University Health Board
Report date
06/01/2022
Subject
Health
Outcome
Early resolution
Case ref number
202106325
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Childrens Social Services : Ceredigion County Council
Report date
25/01/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202106308
Report type
Early resolution
Relevant body
Ceredigion County Council
Fostering. Looked after children. and SGOs : Caerphilly County Borough Council
Report date
20/01/2022
Subject
Fostering. Looked after children. and SGOs
Outcome
Early resolution
Case ref number
202106259
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Childrens Social Services : Cardiff Council
Report date
12/01/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202106249
Report type
Early resolution
Relevant body
Cardiff Council
Complaints Handling : Swansea Council
Report date
29/01/2022
Subject
Complaints Handling
Outcome
Early resolution
Case ref number
202106178
Report type
Early resolution
Relevant body
Swansea Council
Health : Hywel Dda University Health Board
Report date
13/01/2022
Subject
Health
Outcome
Early resolution
Case ref number
202106169
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
14/01/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202105913
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Other planning matters : Flintshire County Council
Report date
04/01/2022
Subject
Other planning matters
Outcome
Early resolution
Case ref number
202105904
Report type
Early resolution
Relevant body
Flintshire County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
11/01/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202105816
Report type
Early resolution
Relevant body
Cardiff Council
Council Tax Reduction : Vale of Glamorgan Council
Report date
14/01/2022
Subject
Council Tax Reduction
Outcome
Early resolution
Case ref number
202105653
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Services for older people : Carmarthenshire County Council
Report date
21/01/2022
Subject
Services for older people
Outcome
Early resolution
Case ref number
202105630
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Planning and Building Control : Flintshire County Council
Report date
07/01/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202105391
Report type
Early resolution
Relevant body
Flintshire County Council
Health : Betsi Cadwaladr University Health Board
Report date
22/01/2022
Subject
Health
Outcome
Early resolution
Case ref number
202105228
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Other : Conwy County Borough Council
Report date
27/01/2022
Subject
Other
Outcome
Early resolution
Case ref number
202105152
Report type
Early resolution
Relevant body
Conwy County Borough Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Vale of Glamorgan Council
Report date
11/01/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202105043
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Noise and other nuisance issues : Bridgend County Borough Council
Report date
12/01/2022
Subject
Noise and other nuisance issues
Outcome
Early resolution
Case ref number
202105036
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
26/01/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202106822
Report type
Early resolution
Relevant body
Cardiff Council