Our Findings
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
17/09/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202001878
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; Physiotherapist : Betsi Cadwaladr University Health Board
Report date
17/09/2021
Subject
Clinical treatment outside hospital; Physiotherapist
Outcome
Upheld in whole or in part
Case ref number
201904733
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date
20/09/2021
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202005257
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
09/09/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202004766
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment outside hospital : Velindre University NHS Trust
Report date
27/09/2021
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202004670
Report type
Non-public interest report issued: complaint upheld
Relevant body
Velindre University NHS Trust
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date
27/09/2021
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202003746
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
16/09/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003734
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital : A GP Surgery in the area of Aneurin Bevan University Health Board
Report date
23/09/2021
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202003712
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Surgery in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
02/09/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202003520
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
27/09/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202003037
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
15/09/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003032
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
29/09/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202002637
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
29/09/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202002558
Report type
Public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
13/09/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202002383
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
13/09/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202002379
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
14/09/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202002309
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
22/09/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202002196
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Independent Health Care providers : Hywel Dda University Health Board
Report date
08/09/2021
Subject
Independent Health Care providers
Outcome
Early resolution
Case ref number
202102237
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Handling of planning application (other) : Ceredigion County Council
Report date
17/09/2021
Subject
Handling of planning application (other)
Outcome
Early resolution
Case ref number
202102202
Report type
Early resolution
Relevant body
Ceredigion County Council
Clinical treatment outside hospital : A GP Surgery in the area of Betsi Cadwaladr University Health Board
Report date
01/09/2021
Subject
Clinical treatment outside hospital
Outcome
Early resolution
Case ref number
202101991
Report type
Early resolution
Relevant body
A GP Surgery in the area of Betsi Cadwaladr University Health Board
Various Other : Cardiff Council
Report date
01/09/2021
Subject
Various Other
Outcome
Early resolution
Case ref number
202101978
Report type
Early resolution
Relevant body
Cardiff Council
Other : Isle of Anglesey County Council
Report date
03/09/2021
Subject
Other
Outcome
Early resolution
Case ref number
202101795
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
30/09/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202101749
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : Aneurin Bevan University Health Board
Report date
01/09/2021
Subject
Clinical treatment outside hospital
Outcome
Early resolution
Case ref number
202101729
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Powys County Council
Report date
02/09/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202101684
Report type
Early resolution
Relevant body
Powys County Council
Other : Cardiff Council - Rent Smart Wales
Report date
28/09/2021
Subject
Other
Outcome
Early resolution
Case ref number
202101646
Report type
Early resolution
Relevant body
Cardiff Council - Rent Smart Wales
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
14/09/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202101552
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Tai Tarian
Report date
10/09/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202101356
Report type
Early resolution
Relevant body
Tai Tarian
Services for older people : Bridgend County Borough Council
Report date
07/09/2021
Subject
Services for older people
Outcome
Early resolution
Case ref number
202101300
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Health : Hywel Dda University Health Board
Report date
20/09/2021
Subject
Health
Outcome
Early resolution
Case ref number
202102906
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
29/09/2021
Subject
Health
Outcome
Early resolution
Case ref number
202102777
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date
16/09/2021
Subject
Clinical treatment outside hospital
Outcome
Early resolution
Case ref number
202102650
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Medication> Prescription dispensing : Cardiff and Vale University Health Board
Report date
01/09/2021
Subject
Medication> Prescription dispensing
Outcome
Early resolution
Case ref number
202101243
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Parks. outdoor centres and facilities : Llandeilo Town Council
Report date
08/09/2021
Subject
Parks. outdoor centres and facilities
Outcome
Early resolution
Case ref number
202100954
Report type
Early resolution
Relevant body
Llandeilo Town Council
Unauthorised development - calls for enforcement action etc : Swansea Council
Report date
15/09/2021
Subject
Unauthorised development - calls for enforcement action etc
Outcome
Early resolution
Case ref number
202100450
Report type
Early resolution
Relevant body
Swansea Council
Other : Cardiff Council
Report date
30/09/2021
Subject
Other
Outcome
Early resolution
Case ref number
202100014
Report type
Early resolution
Relevant body
Cardiff Council
Various Other : Cafcass Cymru
Report date
21/09/2021
Subject
Various Other
Outcome
Early resolution
Case ref number
202103248
Report type
Early resolution
Relevant body
Cafcass Cymru
Safeguarding : Isle of Anglesey County Council
Report date
30/09/2021
Subject
Safeguarding
Outcome
Early resolution
Case ref number
202103076
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Noise and other nuisance issues : Neath Port Talbot Council
Report date
27/09/2021
Subject
Noise and other nuisance issues
Outcome
Early resolution
Case ref number
202102851
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Parking (including enforcement and bailiffs) : Newport City Council
Report date
30/09/2021
Subject
Parking (including enforcement and bailiffs)
Outcome
Early resolution
Case ref number
202102833
Report type
Early resolution
Relevant body
Newport City Council
Handling of planning application (other) : Neath Port Talbot Council
Report date
16/09/2021
Subject
Handling of planning application (other)
Outcome
Early resolution
Case ref number
202102786
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Planning and Building Control : Ceredigion County Council
Report date
21/09/2021
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202102648
Report type
Early resolution
Relevant body
Ceredigion County Council
Other : Flintshire County Council
Report date
21/09/2021
Subject
Other
Outcome
Early resolution
Case ref number
202102464
Report type
Early resolution
Relevant body
Flintshire County Council
Fostering and Other Looked After Children : Bridgend County Borough Council
Report date
31/08/2021
Subject
Fostering and Other Looked After Children
Outcome
Upheld in whole or in part
Case ref number
201906202
Report type
Public interest report issued: complaint upheld
Relevant body
Bridgend County Borough Council
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
02/08/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
201907001
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date
12/08/2021
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202001892
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
20/08/2021
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202002034
Report type
Non-public interest report issued: complaint upheld
Relevant body
GP Practice in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
26/08/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202002273
Report type
Public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date
12/08/2021
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202002515
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
27/08/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202002703
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : Swansea Bay University Health Board
Report date
04/08/2021
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202002766
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
School Transport : Powys County Council
Report date
17/08/2021
Subject
School Transport
Outcome
Upheld in whole or in part
Case ref number
202003331
Report type
Non-public interest report issued: complaint upheld
Relevant body
Powys County Council
Medication > Prescription dispensing : GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
20/08/2021
Subject
Medication> Prescription dispensing
Outcome
Upheld in whole or in part
Case ref number
202005941
Report type
Non-public interest report issued: complaint upheld
Relevant body
GP Practice in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
09/08/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202100359
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Wales & West Housing Association
Report date
04/08/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202100751
Report type
Early resolution
Relevant body
Wales & West Housing Association
Environment and Environmental Health : Caerphilly County Borough Council
Report date
04/08/2021
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202100797
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
03/08/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202100869
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Aneurin Bevan University Health Board
Report date
26/08/2021
Subject
Health
Outcome
Early resolution
Case ref number
202101121
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Funding : Caerphilly County Borough Council
Report date
17/08/2021
Subject
Funding
Outcome
Early resolution
Case ref number
202101229
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
02/08/2021
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202101442
Report type
Voluntary settlement
Relevant body
Hywel Dda University Health Board
Clinical treatment outside hospital : GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
27/08/2021
Subject
Clinical treatment outside hospital
Outcome
Early resolution
Case ref number
202101663
Report type
Early resolution
Relevant body
GP Practice in the area of Cwm Taf Morgannwg University Health Board
Unauthorised development - calls for enforcement action etc : Ceredigion County Council
Report date
09/08/2021
Subject
Unauthorised development - calls for enforcement action etc
Outcome
Early resolution
Case ref number
202101675
Report type
Early resolution
Relevant body
Ceredigion County Council
Roads and Transport : Cardiff Council
Report date
04/08/2021
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202101701
Report type
Early resolution
Relevant body
Cardiff Council
Various Other : Newport City Council
Report date
18/08/2021
Subject
Various Other
Outcome
Early resolution
Case ref number
202101743
Report type
Early resolution
Relevant body
Newport City Council
Traffic regulation and management (speed bumps etc.) : Rhondda Cynon Taf County Borough Council
Report date
09/08/2021
Subject
Traffic regulation and management (speed bumps etc.)
Outcome
Early resolution
Case ref number
202101811
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Childrens Social Services : Bridgend County Borough Council
Report date
18/08/2021
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202101842
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Admissions procedures and appeals : Governing Body - The Bishop of Llandaff Church in Wales High School
Report date
18/08/2021
Subject
Admissions procedures and appeals
Outcome
Early resolution
Case ref number
202101931
Report type
Early resolution
Relevant body
Governing Body - The Bishop of Llandaff Church in Wales High School
Parks. outdoor centres and facilities : Llansteffan & Llanybri Community Council
Report date
09/08/2021
Subject
Parks. outdoor centres and facilities
Outcome
Early resolution
Case ref number
202101965
Report type
Early resolution
Relevant body
Llansteffan & Llanybri Community Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Linc Cymru Housing Association
Report date
12/08/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202102030
Report type
Early resolution
Relevant body
Linc Cymru Housing Association
Housing : Monmouthshire Housing Association
Report date
27/08/2021
Subject
Housing
Outcome
Early resolution
Case ref number
202102035
Report type
Early resolution
Relevant body
Monmouthshire Housing Association
Childrens Social Services : Ceredigion County Council
Report date
20/08/2021
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202102036
Report type
Early resolution
Relevant body
Ceredigion County Council
Planning and Building Control : Monmouthshire County Council
Report date
04/08/2021
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202102049
Report type
Early resolution
Relevant body
Monmouthshire County Council
Handling of planning application (other) : Carmarthenshire County Council
Report date
26/08/2021
Subject
Handling of planning application (other)
Outcome
Early resolution
Case ref number
202102058
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Admissions procedures and appeals : Vale of Glamorgan Council
Report date
25/08/2021
Subject
Admissions procedures and appeals
Outcome
Early resolution
Case ref number
202102072
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Other : Valleys To Coast Housing
Report date
06/08/2021
Subject
Other
Outcome
Early resolution
Case ref number
202102113
Report type
Early resolution
Relevant body
Valleys To Coast Housing
Other : Cardiff and Vale University Health Board
Report date
27/08/2021
Subject
Other
Outcome
Early resolution
Case ref number
202102221
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Pobl
Report date
11/08/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202102298
Report type
Early resolution
Relevant body
Pobl
Other : Wrexham County Borough Council
Report date
26/08/2021
Subject
Other
Outcome
Early resolution
Case ref number
202102409
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Clinical treatment outside hospital : GP Practice in the area of Cardiff and Vale University Health Board
Report date
24/08/2021
Subject
Clinical treatment outside hospital
Outcome
Early resolution
Case ref number
202102460
Report type
Early resolution
Relevant body
GP Practice in the area of Cardiff and Vale University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
26/08/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202102504
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment outside hospital : GP practice in the area of Cwm Taf Morgannwg University Health Board
Report date
25/08/2021
Subject
Clinical treatment outside hospital
Outcome
Early resolution
Case ref number
202102552
Report type
Early resolution
Relevant body
GP practice in the area of Cwm Taf Morgannwg University Health Board
Health : GP Practice in the area of Swansea Bay University Health Board
Report date
05/08/2021
Subject
Health
Outcome
Early resolution
Case ref number
202102613
Report type
Early resolution
Relevant body
GP Practice in the area of Swansea Bay University Health Board
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
03/08/2021
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202102694
Report type
Early resolution
Relevant body
Cardiff Council
Adult Social Services : Powys County Council
Report date
26/08/2021
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202102696
Report type
Early resolution
Relevant body
Powys County Council
Childrens Social Services : Denbighshire County Council
Report date
09/08/2021
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202102698
Report type
Early resolution
Relevant body
Denbighshire County Council
Health : Aneurin Bevan University Health Board
Report date
10/11/2021
Subject
Health
Outcome
Early resolution
Case ref number
202102805
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
12/08/2021
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202102952
Report type
Early resolution
Relevant body
Cardiff Council
Pest control/Dog nuisance/Fouling : Vale of Glamorgan Council
Report date
10/11/2021
Subject
Pest control/Dog nuisance/Fouling
Outcome
Early resolution
Case ref number
202103003
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
24/08/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202103038
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Admissions procedures and appeals : Admission Appeal Panel Ysgol Gymraeg Bro Ogwr
Report date
25/08/2021
Subject
Admissions procedures and appeals
Outcome
Early resolution
Case ref number
202103233
Report type
Early resolution
Relevant body
Admission Appeal Panel Ysgol Gymraeg Bro Ogwr
Admissions procedures and appeals : Admissions Appeal Panel - Whitmore High School
Report date
25/08/2021
Subject
Admissions procedures and appeals
Outcome
Early resolution
Case ref number
202103214
Report type
Early resolution
Relevant body
Admissions Appeal Panel - Whitmore High School
Admissions procedures and appeals : Admissions Appeals Panel - Llandaff Diocesan Office
Report date
18/08/2021
Subject
Admissions procedures and appeals
Outcome
Early resolution
Case ref number
202103059
Report type
Early resolution
Relevant body
Admissions Appeals Panel - Llandaff Diocesan Office
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
29/07/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202001692
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Services for older people : Denbighshire County Council
Report date
21/07/2021
Subject
Services for older people
Outcome
Upheld in whole or in part
Case ref number
202001667
Report type
Public interest report issued: complaint upheld
Relevant body
Denbighshire County Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
09/07/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202001388
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
12/07/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202001340
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
19/07/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202001338
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
12/07/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202001285
Report type
Public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
12/07/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202001079
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
22/07/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202002531
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
08/07/2021
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202000868
Report type
Non-public interest report issued: complaint not upheld
Relevant body
GP Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
21/07/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202000661
Report type
Public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
15/07/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
201905922
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : Cwm Taf Morgannwg University Health Board
Report date
12/07/2021
Subject
Clinical treatment outside hospital
Outcome
Early resolution
Case ref number
202101252
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital : Cardiff and Vale University Health Board
Report date
26/07/2021
Subject
Clinical treatment outside hospital
Outcome
Early resolution
Case ref number
202101183
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Housing : Wrexham County Borough Council
Report date
28/07/2021
Subject
Housing
Outcome
Early resolution
Case ref number
202100805
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Housing : Gwynedd Council
Report date
01/07/2021
Subject
Housing
Outcome
Early resolution
Case ref number
202100778
Report type
Early resolution
Relevant body
Gwynedd Council
Housing : Cardiff Council
Report date
14/07/2021
Subject
Housing
Outcome
Early resolution
Case ref number
202100631
Report type
Early resolution
Relevant body
Cardiff Council
Other : Torfaen County Borough Council
Report date
15/07/2021
Subject
Other
Outcome
Early resolution
Case ref number
202100613
Report type
Early resolution
Relevant body
Torfaen County Borough Council
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
13/07/2021
Subject
Ambulance Services
Outcome
Early resolution
Case ref number
202100520
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Traffic regulation and management (speed bumps etc.) : Cardiff Council
Report date
01/07/2021
Subject
Traffic regulation and management (speed bumps etc.)
Outcome
Early resolution
Case ref number
202100481
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment outside hospital : GP practice in the area of Aneurin Bevan University Health Board
Report date
13/07/2021
Subject
Clinical treatment outside hospital
Outcome
Early resolution
Case ref number
202100206
Report type
Early resolution
Relevant body
GP practice in the area of Aneurin Bevan University Health Board
Clinical treatment outside hospital : A Dental Practice in the area of Cardiff and Vale University Health Board
Report date
19/07/2021
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202002714
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Dental Practice in the area of Cardiff and Vale University Health Board
Housing : Charter Housing Association (Part of the Pobl Group)
Report date
05/07/2021
Subject
Housing
Outcome
Early resolution
Case ref number
202100028
Report type
Early resolution
Relevant body
Charter Housing Association (Part of the Pobl Group)
Housing : Rhondda Housing Association Ltd
Report date
29/07/2021
Subject
Housing
Outcome
Early resolution
Case ref number
202100017
Report type
Early resolution
Relevant body
Rhondda Housing Association Ltd
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
14/07/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202005646
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Other planning matters : Ceredigion County Council
Report date
28/07/2021
Subject
Other planning matters
Outcome
Early resolution
Case ref number
202102361
Report type
Early resolution
Relevant body
Ceredigion County Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
25/07/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202101859
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
19/07/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202101831
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
29/07/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202101707
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Health : Aneurin Bevan University Health Board
Report date
06/07/2021
Subject
Health
Outcome
Early resolution
Case ref number
202101690
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Appointments/admissions/discharge and transfer procedures : GP Practice in the area of Cardiff and Vale University Health Board
Report date
16/07/2021
Subject
Appointments/admissions/discharge and transfer procedures
Outcome
Early resolution
Case ref number
202101648
Report type
Early resolution
Relevant body
Waterfront Surgery
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
02/07/2021
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202101572
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
22/07/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202101447
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Refuse collection. recycling and waste disposal : Flintshire County Council
Report date
07/07/2021
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202101443
Report type
Early resolution
Relevant body
Flintshire County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Swansea Council
Report date
23/07/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202101940
Report type
Early resolution
Relevant body
Swansea Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
24/06/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202002601
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
24/06/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202001962
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
24/06/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202101445
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Aneurin Bevan University Health Board
Report date
25/06/2021
Subject
Health
Outcome
Early resolution
Case ref number
202101496
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
21/06/2021
Subject
Health
Outcome
Early resolution
Case ref number
202100514
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Swansea Council
Report date
16/06/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202006116
Report type
Early resolution
Relevant body
Swansea Council
Planning and Building Control : Carmarthenshire County Council
Report date
11/06/2021
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202100029
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Children s Social Services : Ceredigion County Council
Report date
22/06/2021
Subject
Children s Social Services
Outcome
Early resolution
Case ref number
202100516
Report type
Early resolution
Relevant body
Ceredigion County Council
Health : Swansea Bay University Health Board
Report date
16/06/2021
Subject
Health
Outcome
Early resolution
Case ref number
202101387
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
16/06/2021
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202101624
Report type
Early resolution
Relevant body
Cardiff Council
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
15/06/2021
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202101427
Report type
Early resolution
Relevant body
Cardiff Council
Adult Social Services : Cardiff Council
Report date
18/06/2021
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202005300
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
14/06/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
201907531
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Other : Hywel Dda University Health Board
Report date
09/06/2021
Subject
Other
Outcome
Voluntary settlement
Case ref number
202005978
Report type
Voluntary settlement
Relevant body
Hywel Dda University Health Board
Child Adolescent Mental Health : Cwm Taf Morgannwg University Health Board
Report date
21/06/2021
Subject
Child Adolescent Mental Health
Outcome
Upheld in whole or in part
Case ref number
201903330
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
15/06/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202101308
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
09/06/2021
Subject
Ambulance Services
Outcome
Upheld in whole or in part
Case ref number
202000586
Report type
Non-public interest report issued: complaint upheld
Relevant body
Welsh Ambulance Services NHS Trust
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
02/06/2021
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202001822
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Hywel Dda University Health Board
Report date
14/06/2021
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202000417
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Hywel Dda University Health Board
COVID19 : Cardiff and Vale University Health Board
Report date
03/06/2021
Subject
COVID19
Outcome
Early resolution
Case ref number
202006082
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Services for older people : Torfaen County Borough Council
Report date
02/06/2021
Subject
Services for older people
Outcome
Upheld in whole or in part
Case ref number
202001823
Report type
Non-public interest report issued: complaint upheld
Relevant body
Torfaen County Borough Council
Health : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
09/06/2021
Subject
Health
Outcome
Early resolution
Case ref number
202100427
Report type
Early resolution
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cynon Taf Community Housing Group
Report date
21/06/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202100392
Report type
Early resolution
Relevant body
Cynon Taf Community Housing Group
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Monmouthshire Housing Association
Report date
16/06/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202100196
Report type
Early resolution
Relevant body
Monmouthshire Housing Association
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Tai Tarian
Report date
16/06/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202100009
Report type
Early resolution
Relevant body
Tai Tarian
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Bron Afon Community Housing Ltd
Report date
14/06/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202006074
Report type
Early resolution
Relevant body
Bron Afon Community Housing Ltd
Housing:Merthyr Valleys Homes
Report date
18/06/2021
Subject
Housing
Outcome
Early resolution
Case ref number
202006049
Report type
Early resolution
Relevant body
Merthyr Valleys Homes
Environment and Environmental Health : Natural Resources Wales
Report date
03/06/2021
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202100872
Report type
Early resolution
Relevant body
Natural Resources Wales
Planning and Building Control : Newport City Council
Report date
08/06/2021
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202100791
Report type
Early resolution
Relevant body
Newport City Council
Neighbour disputes and anti-social behaviour : Hafod Housing Association
Report date
25/06/2021
Subject
Neighbour disputes and anti-social behaviour
Outcome
Early resolution
Case ref number
202100227
Report type
Early resolution
Relevant body
Hafod Housing Association
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
23/06/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202101737
Report type
Early resolution
Relevant body
Hafod Housing Association
Fostering and Other Looked After Children : Bridgend County Borough Council
Report date
21/06/2021
Subject
Fostering and Other Looked After Children
Outcome
Early resolution
Case ref number
202101275
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Clinical treatment outside hospital; GP : A GP Practice in the area of Swansea Bay University Health Board
Report date
23/06/2021
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202100661
Report type
Early resolution
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Housing : Gwynedd Council
Report date
25/06/2021
Subject
Housing
Outcome
Early resolution
Case ref number
202100546
Report type
Early resolution
Relevant body
Gwynedd Council
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
20/05/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
201905249
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Admissions/discharge and transfer procedures : Cardiff and Vale University Health Board
Report date
14/05/2021
Subject
Admissions/discharge and transfer procedures
Outcome
Upheld in whole or in part
Case ref number
201905157
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
10/05/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202005891
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
06/05/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202005739
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital : A Medical Practice in the area of Aneurin Bevan University Health Board
Report date
18/05/2021
Subject
Clinical treatment outside hospital
Outcome
Early resolution
Case ref number
202005720
Report type
Early resolution
Relevant body
A Medical Practice in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
25/05/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202005241
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
04/05/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202000416
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
27/05/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202005226
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital:Cwm Taf Morgannwg University Health Board
Report date
07/05/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
201903966
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
20/05/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202001132
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
17/05/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
201903966
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
10/05/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003686
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Adult Mental Health : Hywel Dda University Health Board
Report date
26/05/2021
Subject
Adult Mental Health
Outcome
Upheld in whole or in part
Case ref number
202000537
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment outside hospital : Hywel Dda University Health Board
Report date
27/05/2021
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202001980
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Hywel Dda University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Valleys To Coast Housing
Report date
07/05/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202005311
Report type
Early resolution
Relevant body
Valleys To Coast Housing
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
13/05/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202001022
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
04/05/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202006026
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Betsi Cadwaladr University Health Board
Report date
25/05/2021
Subject
Clinical treatment outside hospital; Dentist
Outcome
Upheld in whole or in part
Case ref number
202001682
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Dental Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
25/05/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202001342
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
26/05/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202000906
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Admissions/discharge and transfer procedures : Velindre University NHS Trust
Report date
14/05/2021
Subject
Admissions/discharge and transfer procedures
Outcome
Not Upheld
Case ref number
202001323
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Velindre University NHS Trust
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
07/05/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202100259
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment outside hospital : A Medical Practice in the area of Hywel Dda University Health Board
Report date
11/05/2021
Subject
Clinical treatment outside hospital
Outcome
Early resolution
Case ref number
202100176
Report type
Early resolution
Relevant body
A Medical Practice in the area of Hywel Dda University Health Board
Adult Social Services : Conwy County Borough Council
Report date
26/05/2021
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202006323
Report type
Early resolution
Relevant body
Conwy County Borough Council
Clinical treatment in hospital : Powys Teaching Health Board
Report date
06/05/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202006122
Report type
Early resolution
Relevant body
Powys Teaching Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
20/05/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202006075
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
19/05/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202006112
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Safeguarding : Flintshire County Council
Report date
27/05/2021
Subject
Safeguarding
Outcome
Upheld in whole or in part
Case ref number
202000281
Report type
Non-public interest report issued: complaint upheld
Relevant body
Flintshire County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing):Trivallis
Report date
24/05/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202006336
Report type
Early resolution
Relevant body
Trivallis
Health : Aneurin Bevan University Health Board
Report date
25/05/2021
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202001768
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Finance and Taxation : Cardiff Council
Report date
17/05/2021
Subject
Finance and Taxation
Outcome
Early resolution
Case ref number
202100188
Report type
Early resolution
Relevant body
Cardiff Council
Other planning matters : Gwynedd Council
Report date
17/05/2021
Subject
Other planning matters
Outcome
Early resolution
Case ref number
202005911
Report type
Early resolution
Relevant body
Gwynedd Council
Safeguarding : Powys County Council
Report date
11/05/2021
Subject
Safeguarding
Outcome
Early resolution
Case ref number
202100112
Report type
Early resolution
Relevant body
Powys County Council
Other : Ceredigion County Council
Report date
13/05/2021
Subject
Other
Outcome
Early resolution
Case ref number
202006242
Report type
Early resolution
Relevant body
Ceredigion County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Bron Afon Community Housing Ltd
Report date
14/05/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202100263
Report type
Early resolution
Relevant body
Bron Afon Community Housing Ltd
Neighbour disputes and anti-social behaviour : United Welsh Housing Association
Report date
28/05/2021
Subject
Neighbour disputes and anti-social behaviour
Outcome
Early resolution
Case ref number
202100967
Report type
Early resolution
Relevant body
United Welsh Housing Association
Continuing care : Hywel Dda University Health Board
Report date
27/04/2021
Subject
Continuing care
Outcome
Early resolution
Case ref number
202005507
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Swansea Bay University Health Board
Report date
22/04/2021
Subject
Health
Outcome
Early resolution
Case ref number
202005425
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment outside hospital
Report date
20/04/2021
Subject
Clinical treatment outside hospital
Outcome
Early resolution
Case ref number
202005308
Report type
Early resolution
Relevant body
A GP or, a former GP in the area of Cardiff & Vale University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Swansea Council
Report date
22/04/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202004981
Report type
Early resolution
Relevant body
Swansea Council
Social Care Assessment : Ceredigion County Council
Report date
28/04/2021
Subject
Social Care Assessment
Outcome
Early resolution
Case ref number
202005090
Report type
Early resolution
Relevant body
Ceredigion County Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
09/04/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202004183
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital
Report date
16/04/2021
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202001850
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP or, a former GP in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
27/04/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202001144
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
19/04/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202001107
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Admissions/Discharge and transfer procedures : Aneurin Bevan University Health Board
Report date
28/04/2021
Subject
Admissions/Discharge and transfer procedures
Outcome
Upheld in whole or in part
Case ref number
202000360
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Handling of planning application (other) : Flintshire County Council
Report date
30/04/2021
Subject
Handling of planning application (other)
Outcome
Upheld in whole or in part
Case ref number
202000274
Report type
Non-public interest report issued: complaint upheld
Relevant body
Flintshire County Council
Admissions/discharge and transfer procedures : Betsi Cadwaladr University Health Board
Report date
09/04/2021
Subject
Admissions/discharge and transfer procedures
Outcome
Upheld in whole or in part
Case ref number
202000246
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
09/04/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202000225
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
08/04/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
201907352
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Health : Hywel Dda University Health Board
Report date
07/04/2021
Subject
Health
Outcome
Early resolution
Case ref number
202005663
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Hywel Dda University Health Board
Report date
07/04/2021
Subject
Health
Outcome
Early resolution
Case ref number
202005549
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Other : Neath Port Talbot Council
Report date
28/04/2021
Subject
Other
Outcome
Early resolution
Case ref number
202005527
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Blue Badge : Merthyr Tydfil County Borough Council
Report date
28/04/2021
Subject
Blue Badge
Outcome
Early resolution
Case ref number
202005508
Report type
Early resolution
Relevant body
Merthyr Tydfil County Borough Council
Housing : Pembrokeshire County Council
Report date
28/04/2021
Subject
Housing
Outcome
Early resolution
Case ref number
202100021
Report type
Early resolution
Relevant body
Pembrokeshire County Council
Clinical treatment outside hospital
Report date
28/04/2021
Subject
Clinical treatment outside hospital
Outcome
Early resolution
Case ref number
202005973
Report type
Early resolution
Relevant body
A GP or, a former GP in the area of Hywel Dda University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
27/04/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202005955
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Complaints Handling : Monmouthshire County Council
Report date
21/04/2021
Subject
Complaints Handling
Outcome
Early resolution
Case ref number
202005882
Report type
Early resolution
Relevant body
Monmouthshire County Council
Health : Betsi Cadwaladr University Health Board
Report date
29/04/2021
Subject
Health
Outcome
Early resolution
Case ref number
202005776
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Planning and Building Control : Caerphilly County Borough Council
Report date
22/04/2021
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202005735
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
23/04/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202005689
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Merthyr Tydfil Housing Association Ltd
Report date
12/04/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202005732
Report type
Early resolution
Relevant body
Merthyr Tydfil Housing Association Ltd