Our Findings
Health : Betsi Cadwaladr University Health Board
Report date
21/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207374
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Special Educational Needs (SEN) : Merthyr Tydfil County Borough Council
Report date
20/04/2023
Subject
Special Educational Needs (SEN)
Outcome
Early resolution
Case ref number
202207117
Report type
Early resolution
Relevant body
Merthyr Tydfil County Borough Council
Other : Bridgend County Borough Council
Report date
04/04/2023
Subject
Other
Outcome
Early resolution
Case ref number
202207010
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Health : Betsi Cadwaladr University Health Board
Report date
27/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206986
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Care homes : Heatherwood Court
Report date
21/04/2023
Subject
Care homes
Outcome
Early resolution
Case ref number
202206495
Report type
Early resolution
Relevant body
Heatherwood Court
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
18/04/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202205981
Report type
Public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
06/04/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202200159
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
27/04/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202108075
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
17/04/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202106156
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
20/04/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102961
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Childrens Social Services : Cardiff Council
Report date
28/04/2023
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202208262
Report type
Early resolution
Relevant body
Cardiff Council
Health : Aneurin Bevan University Health Board
Report date
28/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208242
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Roads and Transport : Ceredigion County Council
Report date
14/04/2023
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202208201
Report type
Early resolution
Relevant body
Ceredigion County Council
Clinical treatment outside hospital; GP : A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
13/04/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202208104
Report type
Early resolution
Relevant body
A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Health : Aneurin Bevan University Health Board
Report date
21/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208103
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
04/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208100
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Hywel Dda University Health Board
Report date
26/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208097
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Rudeness/inconsiderate behaviour/staff attitude : Clwyd Alyn Housing Association
Report date
04/04/2023
Subject
Rudeness/inconsiderate behaviour/staff attitude
Outcome
Early resolution
Case ref number
202208025
Report type
Early resolution
Relevant body
Clwyd Alyn Housing Association
Anti-social behaviour (Non-Housing) : Cardiff Council
Report date
21/04/2023
Subject
Anti-social behaviour (Non-Housing)
Outcome
Early resolution
Case ref number
202207992
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
13/04/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202207970
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Health : A GP Practice in the area of Swansea Bay University Health Board
Report date
26/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207942
Report type
Early resolution
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Services for older people : Pembrokeshire County Council
Report date
26/04/2023
Subject
Services for older people
Outcome
Early resolution
Case ref number
202207939
Report type
Early resolution
Relevant body
Pembrokeshire County Council
Finance and Taxation : Isle of Anglesey County Council
Report date
05/04/2023
Subject
Finance and Taxation
Outcome
Early resolution
Case ref number
202207884
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Health : A GP Practice in the area of Hywel Dda University Health Board
Report date
28/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207844
Report type
Early resolution
Relevant body
A GP Practice in the area of Hywel Dda University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
05/04/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202207796
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Admissions/discharge and transfer procedures : Hywel Dda University Health Board
Report date
13/04/2023
Subject
Admissions/discharge and transfer procedures
Outcome
Early resolution
Case ref number
202207792
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Services for older people : Flintshire County Council
Report date
17/04/2023
Subject
Services for older people
Outcome
Early resolution
Case ref number
202207537
Report type
Early resolution
Relevant body
Flintshire County Council
Health : Hywel Dda University Health Board
Report date
14/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202300420
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
25/04/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202300398
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
26/04/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202300246
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Aneurin Bevan University Health Board
Report date
11/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202300165
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Housing : Rhondda Cynon Taf County Borough Council
Report date
28/04/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202208724
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Health : Hywel Dda University Health Board
Report date
26/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208695
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Roads and Transport : Ceredigion County Council
Report date
13/04/2023
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202208602
Report type
Early resolution
Relevant body
Ceredigion County Council
Housing : Charter Housing Association (Part of the Pobl Group)
Report date
20/04/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202208422
Report type
Early resolution
Relevant body
Charter Housing Association (Part of the Pobl Group)
Health : Hywel Dda University Health Board
Report date
21/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208372
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Adult Mental Health : Cardiff and Vale University Health Board
Report date
20/04/2023
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202208324
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
05/04/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202208283
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
29/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101726
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
31/03/2023
Subject
Health
Outcome
Public Interest Report
Case ref number
202101000
Report type
Public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Other : Swansea Bay University Health Board
Report date
06/03/2023
Subject
Other
Outcome
Discontinued
Case ref number
201900226
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
31/03/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202107586
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
22/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202107344
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Other : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
14/03/2023
Subject
Other
Outcome
Not Upheld
Case ref number
202106819
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
14/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202106580
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
23/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105997
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
20/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105979
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
15/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105778
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
07/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105761
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
30/03/2023
Subject
Ambulance Services
Outcome
Upheld in whole or in part
Case ref number
202105404
Report type
Non-public interest report issued: complaint upheld
Relevant body
Welsh Ambulance Services NHS Trust
Special Educational Needs (SEN) : Bridgend County Borough Council
Report date
21/03/2023
Subject
Special Educational Needs (SEN)
Outcome
Upheld in whole or in part
Case ref number
202104667
Report type
Non-public interest report issued: complaint upheld
Relevant body
Bridgend County Borough Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
22/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202104102
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
31/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202103949
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
30/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202103460
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Health : Cardiff and Vale University Health Board
Report date
09/03/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202102897
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment outside hospital; GP : Bodreinallt
Report date
30/03/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202102847
Report type
Non-public interest report issued: complaint upheld
Relevant body
Bodreinallt
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
09/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102644
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital : Swansea Bay University Health Board
Report date
10/03/2023
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202102574
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
20/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102222
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
17/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102005
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Special Educational Needs (SEN) : Cyngor Gwynedd
Report date
03/03/2023
Subject
Special Educational Needs (SEN)
Outcome
Early resolution
Case ref number
202206115
Report type
Early resolution
Relevant body
Cyngor Gwynedd
Childrens Social Services : Vale of Glamorgan Council
Report date
09/03/2023
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202206038
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Admissions procedures and appeals : Powys County Council
Report date
03/03/2023
Subject
Admissions procedures and appeals
Outcome
Early resolution
Case ref number
202206020
Report type
Early resolution
Relevant body
Powys County Council
Adult Mental Health : Powys Teaching Health Board
Report date
03/03/2023
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202206010
Report type
Early resolution
Relevant body
Powys Teaching Health Board
Health : Betsi Cadwaladr University Health Board
Report date
16/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206004
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Housing : Conwy County Borough Council
Report date
20/03/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202205869
Report type
Early resolution
Relevant body
Conwy County Borough Council
Nosocomial Covid : Swansea Bay University Health Board
Report date
23/03/2023
Subject
Nosocomial Covid
Outcome
Early resolution
Case ref number
202205762
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
21/03/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202205183
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A GP Surgery in the area of Hywel Dda University Health Board
Report date
08/03/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202204892
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Surgery in the area of Hywel Dda University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
20/03/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202204038
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Services for People with a disability inc DFGs : Flintshire County Council
Report date
07/03/2023
Subject
Services for People with a disability inc DFGs
Outcome
Voluntary settlement
Case ref number
202203615
Report type
Voluntary settlement
Relevant body
Flintshire County Council
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
14/03/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202201994
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
01/03/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Discontinued
Case ref number
202201815
Report type
Complaint investigation discontinued (without settlement)
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
31/03/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202201141
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A GP Surgery in the area of Hywel Dda University Health Board
Report date
02/03/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202108332
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Surgery in the area of Hywel Dda University Health Board
Clinical treatment outside hospital; GP : Aneurin Bevan University Health Board
Report date
30/03/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202107872
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Applications. allocations. transfer and exchanges : Wrexham County Borough Council
Report date
06/03/2023
Subject
Applications. allocations. transfer and exchanges
Outcome
Early resolution
Case ref number
202207156
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Other : Cardiff Council
Report date
06/03/2023
Subject
Other
Outcome
Early resolution
Case ref number
202207154
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment outside hospital; GP : A GP Surgery in the area of Swansea Bay University Health Board
Report date
23/03/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202207118
Report type
Early resolution
Relevant body
A GP Surgery in the area of Swansea Bay University Health Board
Health : Swansea Bay University Health Board
Report date
02/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207074
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Rudeness/inconsiderate behaviour/staff attitude : Cardiff Council
Report date
07/03/2023
Subject
Rudeness/inconsiderate behaviour/staff attitude
Outcome
Early resolution
Case ref number
202206992
Report type
Early resolution
Relevant body
Cardiff Council
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
06/03/2023
Subject
Ambulance Services
Outcome
Early resolution
Case ref number
202206959
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Services for older people : Denbighshire County Council
Report date
10/03/2023
Subject
Services for older people
Outcome
Early resolution
Case ref number
202206878
Report type
Early resolution
Relevant body
Denbighshire County Council
Various Other : Abertillery & Llanhilleth Community Council
Report date
15/03/2023
Subject
Various Other
Outcome
Early resolution
Case ref number
202206877
Report type
Early resolution
Relevant body
Abertillery & Llanhilleth Community Council
Housing : Betsi Cadwaladr University Health Board
Report date
02/03/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202206840
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
24/03/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202206829
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
14/03/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202206733
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
24/03/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202206711
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Childrens Social Services : Ceredigion County Council
Report date
10/03/2023
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202206613
Report type
Early resolution
Relevant body
Ceredigion County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Swansea Council
Report date
08/03/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202206604
Report type
Early resolution
Relevant body
Swansea Council
Health : Betsi Cadwaladr University Health Board
Report date
10/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206409
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
29/03/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202206314
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Safeguarding : Vale of Glamorgan Council
Report date
01/03/2023
Subject
Safeguarding
Outcome
Early resolution
Case ref number
202206153
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Health : Betsi Cadwaladr University Health Board
Report date
20/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207737
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
03/03/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202207652
Report type
Early resolution
Relevant body
Hafod Housing Association
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Pobl
Report date
09/03/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202207628
Report type
Early resolution
Relevant body
Pobl
Health : Swansea Bay University Health Board
Report date
09/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207622
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
21/03/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202207603
Report type
Early resolution
Relevant body
Cardiff Council
Outdoor estate management (inc hedges etc) : Hafod Housing Association
Report date
22/03/2023
Subject
Outdoor estate management (inc hedges etc)
Outcome
Early resolution
Case ref number
202207531
Report type
Early resolution
Relevant body
Hafod Housing Association
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
10/03/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202207522
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Housing: Vale of Glamorgan Council
Report date
20/03/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202207512
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Clinical treatment outside hospital; Dentist : Cardiff and Vale University Health Board
Report date
21/03/2023
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202207460
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Roads and Transport : Neath Port Talbot Council
Report date
02/03/2023
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202207458
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Childrens Social Services : Bridgend County Borough Council
Report date
13/03/2023
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202207452
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Health : Aneurin Bevan University Health Board
Report date
16/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207429
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : A GP Surgery in the area of Cwm Taf Morgannwg University Health Board
Report date
21/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207352
Report type
Early resolution
Relevant body
A GP Surgery in the area of Cwm Taf Morgannwg University Health Board
Admissions/discharge and transfer procedures : Hywel Dda University Health Board
Report date
23/03/2023
Subject
Admissions/discharge and transfer procedures
Outcome
Early resolution
Case ref number
202207335
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Aneurin Bevan University Health Board
Report date
21/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207273
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Hywel Dda University Health Board
Report date
06/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207167
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Trivallis
Report date
23/03/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202207159
Report type
Early resolution
Relevant body
Trivallis
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
23/03/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202208251
Report type
Early resolution
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Council Tax : Cyngor Gwynedd
Report date
30/03/2023
Subject
Council Tax
Outcome
Early resolution
Case ref number
202208234
Report type
Early resolution
Relevant body
Cyngor Gwynedd
Health : Hywel Dda University Health Board
Report date
23/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208020
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Housing : Hafod Housing Association
Report date
03/03/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202207985
Report type
Early resolution
Relevant body
Hafod Housing Association
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
24/03/2023
Subject
Ambulance Services
Outcome
Early resolution
Case ref number
202207867
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
21/03/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202207820
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Swansea Bay University Health Board
Report date
15/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207794
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Health : Hywel Dda University Health Board
Report date
09/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207786
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Hywel Dda University Health Board
Report date
03/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207740
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Aneurin Bevan University Health Board
Report date
01/02/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206369
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Aneurin Bevan University Health Board
Report date
06/02/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206293
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Aneurin Bevan University Health Board
Report date
02/02/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206238
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital; GP : A GP Surgery in the area of Hywel Dda University Health Board
Report date
23/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202206232
Report type
Early resolution
Relevant body
A GP Surgery in the area of Hywel Dda University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Linc Cymru Housing Association
Report date
14/02/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202206191
Report type
Early resolution
Relevant body
Linc Cymru Housing Association
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Vale of Glamorgan Council
Report date
02/02/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202206190
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
06/02/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202206156
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment outside hospital; GP : A GP surgery in the area of Swansea Bay University Health Board
Report date
28/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202206081
Report type
Early resolution
Relevant body
A GP surgery in the area of Swansea Bay University Health Board
Planning and Building Control : Carmarthenshire County Council
Report date
13/02/2023
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202205998
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
02/02/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202205970
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Rudeness/inconsiderate behaviour/staff attitude : Aberffraw Community Council
Report date
17/02/2023
Subject
Rudeness/inconsiderate behaviour/staff attitude
Outcome
Early resolution
Case ref number
202205499
Report type
Early resolution
Relevant body
Aberffraw Community Council
Applications. allocations. transfer and exchanges : Rhondda Cynon Taf County Borough Council
Report date
03/02/2023
Subject
Applications. allocations. transfer and exchanges
Outcome
Early resolution
Case ref number
202205414
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Newport City Homes
Report date
14/02/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202205107
Report type
Early resolution
Relevant body
Newport City Homes
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
14/02/2023
Subject
Ambulance Services
Outcome
Early resolution
Case ref number
202205091
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
24/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202205022
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Various Other : Corwen Town Council
Report date
13/02/2023
Subject
Various Other
Outcome
Early resolution
Case ref number
202204951
Report type
Early resolution
Relevant body
Corwen Town Council
Admissions/discharge and transfer procedures : Cwm Taf Morgannwg University Health Board
Report date
17/02/2023
Subject
Admissions/discharge and transfer procedures
Outcome
Early resolution
Case ref number
202204514
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Services for Children with a disability inc DFGs : Flintshire County Council
Report date
28/02/2023
Subject
Services for Children with a disability inc DFGs
Outcome
Early resolution
Case ref number
202204393
Report type
Early resolution
Relevant body
Flintshire County Council
Clinical treatment outside hospital; GP : Trosnant Lodge
Report date
03/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202203255
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Trosnant Lodge
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
27/02/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202201142
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A GP Surgery in the area of Aneurin Bevan University Health Board
Report date
02/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202108404
Report type
Early resolution
Relevant body
A GP Surgery in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
14/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202108294
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
07/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202108104
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
06/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202106759
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
01/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202106678
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
02/02/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202106155
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
21/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105284
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A GP surgery in the area of Cwm Taf Morgannwg University Health Board
Report date
14/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202103937
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP surgery in the area of Cwm Taf Morgannwg University Health Board
Independent Health Care providers : Meddyg Care Porthmadog
Report date
10/02/2023
Subject
Independent Health Care providers
Outcome
Upheld in whole or in part
Case ref number
202103154
Report type
Non-public interest report issued: complaint upheld
Relevant body
Meddyg Care Porthmadog
Independent Health Care providers : Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Independent Health Care providers
Outcome
Upheld in whole or in part
Case ref number
202102997
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Health : Aneurin Bevan University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202102508
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
16/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005228
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
16/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003476
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Health : A GP Surgery in the area of Hywel Dda University Health Board
Report date
27/02/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207467
Report type
Early resolution
Relevant body
A GP Surgery in the area of Hywel Dda University Health Board
Clinical treatment outside hospital; Dentist : Betsi Cadwaladr University Health Board
Report date
28/02/2023
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202207364
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Childrens Social Services : Wrexham County Borough Council
Report date
27/02/2023
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202207340
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
24/02/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202207301
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
27/02/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202207266
Report type
Early resolution
Relevant body
Hafod Housing Association
Health : Hywel Dda University Health Board
Report date
20/02/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206990
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
24/02/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206827
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Housing : Pobl
Report date
06/02/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202206812
Report type
Early resolution
Relevant body
Pobl
Health : Betsi Cadwaladr University Health Board
Report date
02/02/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206603
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Neighbour disputes and anti-social behaviour : Pembrokeshire County Council
Report date
03/02/2023
Subject
Neighbour disputes and anti-social behaviour
Outcome
Early resolution
Case ref number
202206582
Report type
Early resolution
Relevant body
Pembrokeshire County Council
Council Tax : Caerphilly County Borough Council
Report date
01/02/2023
Subject
Council Tax
Outcome
Early resolution
Case ref number
202206541
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
03/02/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202206433
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Various Other : Caerphilly County Borough Council
Report date
17/02/2023
Subject
Various Other
Outcome
Early resolution
Case ref number
202206428
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Promotion of equality & respect : Saundersfoot Community Council
Report date
03/03/2023
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202202280
Report type
CODE - Discontinued
Relevant body
Saundersfoot Community Council
Objectivity and propriety : Powys County Council
Report date
22/02/2023
Subject
CODE : Objectivity and propriety
Outcome
CODE
Case ref number
202101250
Report type
CODE - Referred to Adjudication Panel for Wales
Relevant body
Powys County Council
Promotion of equality & respect : Haverfordwest Town Council
Report date
20/02/2023
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202200117
Report type
CODE - Referred to Standards Committee
Relevant body
Haverfordwest Town Council
COVID19 : Betsi Cadwaladr University Health Board
Report date
30/01/2023
Subject
COVID19
Outcome
Discontinued
Case ref number
202206031
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
09/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102473
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102467
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
06/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102028
Report type
Public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Housing : North Wales Housing
Report date
10/02/2023
Subject
Housing
Outcome
Upheld in whole or in part
Case ref number
202101865
Report type
Complaint investigation discontinued (without settlement)
Relevant body
North Wales Housing
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
10/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101841
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005644
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : A GP surgery in the area of Cardiff & Vale University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005643
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP surgery in the area of Cardiff & Vale University Health Board
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Cardiff and Vale University Health Board
Report date
10/02/2023
Subject
Clinical treatment outside hospital; Dentist
Outcome
Upheld in whole or in part
Case ref number
202203363
Report type
Voluntary settlement
Relevant body
A Dental Practice in the area of Cardiff and Vale University Health Board
Clinical treatment outside hospital; GP : A Medical Centre in the area of Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202202982
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A Medical Centre in the area of Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A GP surgery in the area of Cwm Taf Morgannwg University Health Board
Report date
06/01/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202202482
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP surgery in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
04/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202200244
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
11/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202107276
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
05/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202107260
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Adult Mental Health : Cwm Taf Morgannwg University Health Board
Report date
09/01/2023
Subject
Adult Mental Health
Outcome
Upheld in whole or in part
Case ref number
202106332
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A GP surgery in the area of Cwm Taf Morgannwg University Health Board
Report date
10/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202105780
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP surgery in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; Other : Swansea Bay University Health Board
Report date
10/02/2023
Subject
Clinical treatment outside hospital; Other
Outcome
Upheld in whole or in part
Case ref number
202105779
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Swansea Bay University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202105739
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Betsi Cadwaladr University Health Board
Admissions/discharge and transfer procedures : Betsi Cadwaladr University Health Board
Report date
04/01/2023
Subject
Admissions/discharge and transfer procedures
Outcome
Upheld in whole or in part
Case ref number
202105101
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
12/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105038
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Continuing care : Hywel Dda University Health Board
Report date
10/02/2023
Subject
Continuing care
Outcome
Upheld in whole or in part
Case ref number
202105019
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Hywel Dda University Health Board
Other : Powys County Council
Report date
11/01/2023
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
202104664
Report type
Non-public interest report issued: complaint upheld
Relevant body
Powys County Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202104192
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202103377
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Care Homes : Peniel House Care Home
Report date
10/02/2023
Subject
Care Homes
Outcome
Upheld in whole or in part
Case ref number
202103268
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Peniel House Care Home
Health : Cwm Taf Morgannwg University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202205513
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
12/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202205493
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202205450
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Other : Cardiff Council
Report date
11/01/2023
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
202205382
Report type
Early resolution
Relevant body
Cardiff Council
Health : Swansea Bay University Health Board
Report date
12/01/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202205364
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Carmarthenshire County Council
Report date
04/01/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Upheld in whole or in part
Case ref number
202205343
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Adult Social Services : Ceredigion County Council
Report date
10/02/2023
Subject
Adult Social Services
Outcome
Upheld in whole or in part
Case ref number
202205115
Report type
Early resolution
Relevant body
Ceredigion County Council
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202205106
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
03/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202204860
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A Medical Centre in the area of Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202204444
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Medical Centre in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
12/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202204370
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Tenancy rights and conditions : Flintshire County Council
Report date
10/02/2023
Subject
Tenancy rights and conditions
Outcome
Upheld in whole or in part
Case ref number
202203932
Report type
Early resolution
Relevant body
Flintshire County Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
04/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202203867
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202205884
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202205844
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Aneurin Bevan University Health Board
Report date
11/01/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202205827
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202205775
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Swansea Council
Report date
04/01/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Upheld in whole or in part
Case ref number
202205646
Report type
Early resolution
Relevant body
Swansea Council
Roads and Transport : Swansea Council
Report date
03/01/2023
Subject
Roads and Transport
Outcome
Upheld in whole or in part
Case ref number
202205640
Report type
Early resolution
Relevant body
Swansea Council
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
12/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202205569
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Flooding/Flood Damage : Powys County Council
Report date
10/02/2023
Subject
Flooding/Flood Damage
Outcome
Upheld in whole or in part
Case ref number
202205559
Report type
Early resolution
Relevant body
Powys County Council
Health : Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202205550
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202205532
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Housing : Hafod Housing Association
Report date
03/01/2023
Subject
Housing
Outcome
Upheld in whole or in part
Case ref number
202206315
Report type
Early resolution
Relevant body
Hafod Housing Association
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
10/02/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Upheld in whole or in part
Case ref number
202206299
Report type
Early resolution
Relevant body
Hafod Housing Association
Health : Aneurin Bevan University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206161
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Tenancy rights and conditions : United Welsh Housing Association
Report date
10/02/2023
Subject
Tenancy rights and conditions
Outcome
Upheld in whole or in part
Case ref number
202206155
Report type
Early resolution
Relevant body
United Welsh Housing Association
Health : Hywel Dda University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206130
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Other miscellaneous : Brecon Beacons National Park Authority
Report date
10/02/2023
Subject
Other miscellaneous
Outcome
Upheld in whole or in part
Case ref number
202206126
Report type
S28
Relevant body
Brecon Beacons National Park Authority
Health : Welsh Ambulance Services NHS Trust
Report date
03/01/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206121
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Health : Aneurin Bevan University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202205957
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : A Dental Practice in the Cwm Taf Morgannwg University Health Board area
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206685
Report type
Early resolution
Relevant body
A Dental Practice in the Cwm Taf Morgannwg University Health Board area
Housing : United Welsh Housing Association
Report date
10/02/2023
Subject
Housing
Outcome
Upheld in whole or in part
Case ref number
202206631
Report type
Early resolution
Relevant body
United Welsh Housing Association
Health : Newport City Council
Report date
11/01/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206578
Report type
Early resolution
Relevant body
Newport City Council
Health : Swansea Bay University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206521
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Health : Hywel Dda University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206465
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Police and Crime Panel : South Wales Police and Crime Panel
Report date
10/02/2023
Subject
Police and Crime Panel
Outcome
Upheld in whole or in part
Case ref number
202206432
Report type
Early resolution
Relevant body
South Wales Police and Crime Panel
Health : Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206355
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Disclosure & registration of interest : St Harmon Community Council
Report date
29/11/2022
Subject
CODE : Disclosure & registration of interest
Outcome
CODE
Case ref number
202106162
Report type
CODE - Referred to the Adjudication Panel for Wales
Relevant body
St Harmon Community Council
Integrity : Gwynedd Council
Report date
31/10/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202107843
Report type
CODE - Referred to Standards Committee
Relevant body
Gwynedd Council
Integrity : Bridgend County Borough Council
Report date
06/06/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202100665
Report type
CODE - Referred to Standards Committee
Relevant body
Bridgend County Borough Council
Promotion of equality & respect : Llanelli Town Council
Report date
27/05/2022
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202005902
Report type
CODE - Referred to Standards Committee
Relevant body
Llanelli Town Council
Selflessness & stewardship : Powys County Council
Report date
17/02/2022
Subject
CODE : Selflessness & stewardship
Outcome
CODE
Case ref number
202002322
Report type
CODE - Referred to Standards Committee
Relevant body
Powys County Council
Selflessness & stewardship : Mid and West Wales Fire Service
Report date
17/02/2022
Subject
CODE : Selflessness & stewardship
Outcome
CODE
Case ref number
202002848
Report type
CODE - Referred to Standards Committee
Relevant body
Mid and West Wales Fire Service
Promotion of equality & respect : Radyr and Morganstown Community Council
Report date
05/12/2022
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202105923
Report type
CODE - No Evidence of Breach
Relevant body
Radyr and Morganstown Community Council
Disclosure & registration of interest - Porthcawl Town Council
Report date
30/11/2022
Subject
CODE : Disclosure & registration of interest
Outcome
CODE
Case ref number
202105146
Report type
CODE - No Action Necessary
Relevant body
Porthcawl Town Council
Integrity : Wrexham County Borough Council
Report date
24/03/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202004118
Report type
CODE - Referred to Standards Committee
Relevant body
Wrexham County Borough Council
Integrity : Brymbo Community Council
Report date
24/03/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202002929
Report type
CODE - Referred to Standards Committee
Relevant body
Brymbo Community Council
Integrity : Pembrokeshire County Council
Report date
08/02/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202100305
Report type
CODE - Referred to the Adjudication Panel for Wales
Relevant body
Pembrokeshire County Council
Integrity : Pembrokeshire County Council
Report date
08/02/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202005201
Report type
CODE - Referred to the Adjudication Panel for Wales
Relevant body
Pembrokeshire County Council
Integrity : Pembrokeshire County Council
Report date
08/02/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202002749
Report type
CODE - Referred to the Adjudication Panel for Wales
Relevant body
Pembrokeshire County Council
Adult Social Services : Swansea Council
Report date
16/12/2022
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202205192
Report type
Early resolution
Relevant body
Swansea Council
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
20/12/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202105999
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A Medical Centre in the area of Betsi Cadwaladr University Health Board
Report date
20/12/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202105884
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Medical Centre in the area of Betsi Cadwaladr University Health Board
Prisoner Care : Betsi Cadwaladr University Health Board
Report date
16/12/2022
Subject
Prisoner Care
Outcome
Upheld in whole or in part
Case ref number
202105815
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
06/12/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105760
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Non-medical services : Betsi Cadwaladr University Health Board
Report date
13/12/2022
Subject
Non-medical services
Outcome
Upheld in whole or in part
Case ref number
202105742
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
15/12/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105472
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
06/12/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105112
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Health : Cardiff and Vale University Health Board
Report date
08/12/2022
Subject
Health
Outcome
Not Upheld
Case ref number
202104968
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
07/12/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202104816
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Nosocomial : Cwm Taf Morgannwg University Health Board
Report date
14/12/2022
Subject
Nosocomial
Outcome
Voluntary settlement
Case ref number
202104785
Report type
Voluntary settlement
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
08/12/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202103397
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Newport City Council
Report date
05/12/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Not Upheld
Case ref number
202102507
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Newport City Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
08/12/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202006431
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Planning and Building Control : Newport City Council
Report date
22/12/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202205412
Report type
Early resolution
Relevant body
Newport City Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Valleys To Coast Housing
Report date
06/12/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202205178
Report type
Early resolution
Relevant body
Valleys To Coast Housing
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
06/12/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202205098
Report type
Early resolution
Relevant body
Hafod Housing Association
Health : Cardiff and Vale University Health Board
Report date
07/12/2022
Subject
Health
Outcome
Early resolution
Case ref number
202204912
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Linc Cymru Housing Association
Report date
14/12/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202204822
Report type
Early resolution
Relevant body
Linc Cymru Housing Association
Other miscellaneous : Vale of Glamorgan Council
Report date
05/12/2022
Subject
Other miscellaneous
Outcome
Early resolution
Case ref number
202204532
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
01/12/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202204341
Report type
Early resolution
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
NHS Independent Provider : Cwm Taf Morgannwg University Health Board
Report date
13/12/2022
Subject
NHS Independent Provider
Outcome
Early resolution
Case ref number
202204004
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Nosocomial : Cardiff and Vale University Health Board
Report date
01/12/2022
Subject
Nosocomial
Outcome
Early resolution
Case ref number
202203473
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Applications. allocations. transfer and exchanges : Cardiff Council
Report date
20/12/2022
Subject
Applications. allocations. transfer and exchanges
Outcome
Early resolution
Case ref number
202202598
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
12/12/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202022
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Out of Hours GP care : Swansea Bay University Health Board
Report date
05/12/2022
Subject
Out of Hours GP care
Outcome
Upheld in whole or in part
Case ref number
202106097
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Ceredigion County Council
Report date
08/12/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Early resolution
Case ref number
202200853
Report type
Early resolution
Relevant body
Ceredigion County Council
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
08/12/2022
Subject
Ambulance Services
Outcome
Not Upheld
Case ref number
202200413
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Welsh Ambulance Services NHS Trust
Health : A Health Centre in the area of Cardiff & Vale University Health Board
Report date
08/12/2022
Subject
Health
Outcome
Not Upheld
Case ref number
202106190
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A Health Centre in the area of Cardiff & Vale University Health Board
Nosocomial (Framework) : Cardiff and Vale University Health Board
Report date
01/12/2022
Subject
Nosocomial (Framework)
Outcome
Early resolution
Case ref number
202206255
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
21/12/2022
Subject
Health
Outcome
Early resolution
Case ref number
202206233
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Cwm Taf Morgannwg University Health Board
Report date
22/12/2022
Subject
Health
Outcome
Early resolution
Case ref number
202206173
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Valleys To Coast Housing
Report date
28/12/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202205752
Report type
Early resolution
Relevant body
Valleys To Coast Housing
Health : Cwm Taf Morgannwg University Health Board
Report date
22/12/2022
Subject
Health
Outcome
Early resolution
Case ref number
202205658
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Childrens Social Services : Neath Port Talbot Council
Report date
22/12/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202205741
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Childrens Social Services : Vale of Glamorgan Council
Report date
22/12/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202205738
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Housing : Wrexham County Borough Council
Report date
06/12/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202205697
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Community Facilities. Recreation and Leisure : Conwy County Borough Council
Report date
16/12/2022
Subject
Community Facilities. Recreation and Leisure
Outcome
Early resolution
Case ref number
202205660
Report type
Early resolution
Relevant body
Conwy County Borough Council
Roads and Transport : Monmouthshire County Council
Report date
22/12/2022
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202205541
Report type
Early resolution
Relevant body
Monmouthshire County Council
Health : Swansea Bay University Health Board
Report date
08/12/2022
Subject
Health
Outcome
Early resolution
Case ref number
202205500
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Rudeness/inconsiderate behaviour/staff attitude : Swansea Bay University Health Board
Report date
05/12/2022
Subject
Rudeness/inconsiderate behaviour/staff attitude
Outcome
Early resolution
Case ref number
202205413
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
29/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202204110
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Other : Swansea Bay University Health Board
Report date
24/11/2022
Subject
Other
Outcome
Discontinued
Case ref number
202202910
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Swansea Bay University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
29/11/2022
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202104669
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
14/11/2022
Subject
Ambulance Services
Outcome
Not Upheld
Case ref number
202006031
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Welsh Ambulance Services NHS Trust
De-Registration : A Medical Centre in the area of Cardiff & Vale University Health Board
Report date
15/11/2022
Subject
De-Registration
Outcome
Upheld in whole or in part
Case ref number
202004792
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Medical Centre in the area of Cardiff & Vale University Health Board
Complaints Handling : Cwm Taf Morgannwg University Health Board
Report date
14/11/2022
Subject
Complaints Handling
Outcome
Early resolution
Case ref number
202203655
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Refuse collection. recycling and waste disposal : Powys County Council
Report date
02/11/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202203453
Report type
Early resolution
Relevant body
Powys County Council
Council Tax Reduction : Vale of Glamorgan Council
Report date
30/11/2022
Subject
Council Tax Reduction
Outcome
Early resolution
Case ref number
202203385
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Health : Swansea Bay University Health Board
Report date
24/11/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203209
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Other : Swansea Bay University Health Board
Report date
24/11/2022
Subject
Other
Outcome
Discontinued
Case ref number
202202910
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Swansea Bay University Health Board
Services for older people : Vale of Glamorgan Council
Report date
18/11/2022
Subject
Services for older people
Outcome
Early resolution
Case ref number
202204169
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Planning and Building Control : Cardiff Council
Report date
01/11/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202204134
Report type
Early resolution
Relevant body
Cardiff Council
Fostering. Looked after children. and SGOs : Neath Port Talbot Council
Report date
14/11/2022
Subject
Fostering. Looked after children. and SGOs
Outcome
Early resolution
Case ref number
202204132
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Health : Aneurin Bevan University Health Board
Report date
11/11/2022
Subject
Health
Outcome
Early resolution
Case ref number
202204019
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Caerphilly County Borough Council
Report date
17/11/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Early resolution
Case ref number
202204018
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Noise and other nuisance issues : Neath Port Talbot Council
Report date
17/11/2022
Subject
Noise and other nuisance issues
Outcome
Early resolution
Case ref number
202203972
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Various Other : Llanfairtalhaiarn Community Council
Report date
23/11/2022
Subject
Various Other
Outcome
Early resolution
Case ref number
202203933
Report type
Early resolution
Relevant body
Llanfairtalhaiarn Community Council
Noise and other nuisance issues : Swansea Council
Report date
28/11/2022
Subject
Noise and other nuisance issues
Outcome
Early resolution
Case ref number
202203818
Report type
Early resolution
Relevant body
Swansea Council
Planning and Building Control : Carmarthenshire County Council
Report date
04/11/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202203811
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Health : Swansea Bay University Health Board
Report date
18/11/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203717
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Health : Aneurin Bevan University Health Board
Report date
10/11/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203674
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
25/11/2022
Subject
Health
Outcome
Early resolution
Case ref number
202204999
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Community Facilities. Recreation and Leisure : Denbighshire County Council
Report date
11/11/2022
Subject
Community Facilities. Recreation and Leisure
Outcome
Early resolution
Case ref number
202204939
Report type
Early resolution
Relevant body
Denbighshire County Council
Health : A Medical Practice in the area of Aneurin Bevan University Health Board
Report date
14/11/2022
Subject
Health
Outcome
Early resolution
Case ref number
202204736
Report type
Early resolution
Relevant body
A Medical Practice in the area of Aneurin Bevan University Health Board
Planning and Building Control : Cardiff Council
Report date
01/11/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202204634
Report type
Early resolution
Relevant body
Cardiff Council
Other planning matters : Vale of Glamorgan Council
Report date
24/11/2022
Subject
Other planning matters
Outcome
Early resolution
Case ref number
202204594
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Health : Welsh Ambulance Services NHS Trust
Report date
21/11/2022
Subject
Health
Outcome
Early resolution
Case ref number
202204534
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Health : Welsh Ambulance Services NHS Trust
Report date
09/11/2022
Subject
Health
Outcome
Early resolution
Case ref number
202204522
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
02/11/2022
Subject
Clinical treatment in hospital
Outcome
Discontinued
Case ref number
202103559
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
17/11/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102905
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
28/11/2022
Subject
Clinical treatment in hospital
Outcome
Discontinued
Case ref number
202102462
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
02/11/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102279
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
28/11/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102099
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
17/11/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202102096
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
10/11/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202101803
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
22/11/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202100241
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Betsi Cadwaladr University Health Board
Report date
07/11/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202203494
Report type
Early resolution
Relevant body
A Medical Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Hywel Dda University Health Board
Report date
04/11/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202203324
Report type
Early resolution
Relevant body
A Medical Practice in the area of Hywel Dda University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
17/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202203160
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
10/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202203131
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
02/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202734
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
24/11/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202107623
Report type
Voluntary settlement
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
18/11/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202106781
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
22/11/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202106204
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
23/11/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202105383
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Aneurin Bevan University Health Board
Report date
09/11/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202104963
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A Medical Practice in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
18/11/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202104749
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
24/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202204201
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Swansea Bay University Health Board
Report date
04/11/2022
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202204027
Report type
Early resolution
Relevant body
A Dental Practice in the area of Swansea Bay University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
16/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202203909
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
14/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202203741
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; Dentist : A Dental Practice in the UK
Report date
14/11/2022
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202204986
Report type
Early resolution
Relevant body
A Dental Practice in the UK
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
15/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202204472
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Nosocomial Covid : Hywel Dda University Health Board
Report date
24/11/2022
Subject
Nosocomial Covid
Outcome
Early resolution
Case ref number
202204424
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Housing : Hafod Housing Association
Report date
07/11/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202204618
Report type
Early resolution
Relevant body
Hafod Housing Association
Housing : Valleys To Coast Housing
Report date
22/11/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202204297
Report type
Early resolution
Relevant body
Valleys To Coast Housing
Cemetaries and Crematoria : Newport City Council
Report date
11/11/2022
Subject
Cemetaries and Crematoria
Outcome
Early resolution
Case ref number
202204242
Report type
Early resolution
Relevant body
Newport City Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Pembrokeshire County Council
Report date
16/11/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Not Upheld
Case ref number
202102689
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Pembrokeshire County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Carmarthenshire County Council
Report date
11/11/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202204609
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Swansea Council
Report date
25/11/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202204313
Report type
Early resolution
Relevant body
Swansea Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
25/11/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202205285
Report type
Early resolution
Relevant body
Hafod Housing Association
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
23/11/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202205045
Report type
Early resolution
Relevant body
Hafod Housing Association
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Valleys To Coast Housing
Report date
24/11/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202205000
Report type
Early resolution
Relevant body
Valleys To Coast Housing
Health : Betsi Cadwaladr University Health Board
Report date
12/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202782
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
17/10/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202596
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
10/10/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202271
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Health : Aneurin Bevan University Health Board
Report date
20/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202210
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Services for older people : Ceredigion County Council
Report date
04/10/2022
Subject
Services for older people
Outcome
Early resolution
Case ref number
202201388
Report type
Early resolution
Relevant body
Ceredigion County Council
Clinical treatment outside hospital; Other : Aneurin Bevan University Health Board
Report date
06/10/2022
Subject
Clinical treatment outside hospital; Other
Outcome
Early resolution
Case ref number
202201301
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
05/10/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202201054
Report type
Early resolution
Relevant body
A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
31/10/2022
Subject
Health
Outcome
Voluntary settlement
Case ref number
202201032
Report type
Voluntary settlement
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Betsi Cadwaladr University Health Board
Report date
31/10/2022
Subject
Clinical treatment outside hospital; Dentist
Outcome
Voluntary settlement
Case ref number
202108208
Report type
Voluntary settlement
Relevant body
A Dental Practice in the area of Betsi Cadwaladr University Health Board
Health : Cardiff and Vale University Health Board
Report date
11/10/2022
Subject
Health
Outcome
Not Upheld
Case ref number
202104890
Report type
Non-public inter
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
25/10/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202103586
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Adult Mental Health : Welsh Health Specialised Services Committee
Report date
03/10/2022
Subject
Adult Mental Health
Outcome
Not Upheld
Case ref number
202103363
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Welsh Health Specialised Services Committee
Clinical treatment outside hospital : A GP Surgery in the area of Cwm Taf Morgannwg University Health Board
Report date
25/10/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202102349
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Surgery in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
04/10/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101009
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
12/10/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100614
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
05/10/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202006339
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : Cardiff and Vale University Health Board
Report date
04/10/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202005709
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
14/10/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202203946
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Health : Aneurin Bevan University Health Board
Report date
19/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203939
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Childrens Social Services : Cardiff Council
Report date
11/10/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202203815
Report type
Early resolution
Relevant body
Cardiff Council
Planning and Building Control : Cardiff Council
Report date
17/10/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202203738
Report type
Early resolution
Relevant body
Cardiff Council
Health : Betsi Cadwaladr University Health Board
Report date
14/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203639
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Continuing care : Powys Teaching Health Board
Report date
06/10/2022
Subject
Continuing care
Outcome
Early resolution
Case ref number
202203557
Report type
Early resolution
Relevant body
Powys Teaching Health Board
Health : A Medical Centre in the area of Swansea Bay University Health Board
Report date
14/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203502
Report type
Early resolution
Relevant body
A Medical Centre in the area of Swansea Bay University Health Board
Health : Hywel Dda University Health Board
Report date
04/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203493
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
12/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203492
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
14/10/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202203482
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
24/10/2022
Subject
Ambulance Services
Outcome
Early resolution
Case ref number
202203456
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Other : Cardiff Council
Report date
25/10/2022
Subject
Other
Outcome
Early resolution
Case ref number
202203430
Report type
Early resolution
Relevant body
Cardiff Council
Nosocomial Covid : Betsi Cadwaladr University Health Board
Report date
26/10/2022
Subject
Nosocomial Covid
Outcome
Early resolution
Case ref number
202203313
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
19/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203307
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Environment and Environmental Health : Conwy County Borough Council
Report date
12/10/2022
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202203232
Report type
Early resolution
Relevant body
Conwy County Borough Council
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
13/10/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202203217
Report type
Early resolution
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Housing : Newport City Council
Report date
20/10/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202203174
Report type
Early resolution
Relevant body
Newport City Council
Health : Hywel Dda University Health Board
Report date
13/10/2022
Subject
Health
Outcome
S.28
Case ref number
202204150
Report type
S.28
Relevant body
Hywel Dda University Health Board
Applications. allocations. transfer and exchanges : Cardiff Council
Report date
25/10/2022
Subject
Applications. allocations. transfer and exchanges
Outcome
Early resolution
Case ref number
202204470
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment outside hospital; GP : A GP Surgery in the area of Hywel Dda University Health Board
Report date
27/10/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202204405
Report type
Early resolution
Relevant body
A GP Surgery in the area of Hywel Dda University Health Board
Childrens Social Services : Neath Port Talbot Council
Report date
31/10/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202204397
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
25/10/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202204364
Report type
Early resolution
Relevant body
Hafod Housing Association
Environment and Environmental Health : Neath Port Talbot Council
Report date
19/10/2022
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202204333
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Flooding/Flood Damage : Newport City Homes
Report date
27/10/2022
Subject
Flooding/Flood Damage
Outcome
Early resolution
Case ref number
202204317
Report type
Early resolution
Relevant body
Newport City Homes
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
25/10/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202204219
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Cardiff and Vale University Health Board
Report date
17/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202204142
Report type
Early resolution