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Recent Investigations Outcomes
Planning and Building Control : Vale of Glamorgan Council
Report date

11/08/2022

Subject

Complaints Handling

Outcome

Early Resolution

Case ref number

202202147

Report type

Early Resolution

Relevant body

Vale of Glamorgan Council

View report
Disclosure & register of interest : Tiers Cross Community Council
Report date

28/06/2022

Subject

Disclosure & register of interest

Outcome

CODE

Case ref number

202005972

Report type

CODE - No Action Necessary

Relevant body

Tiers Cross Community Council

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Promotion of equality & respect : Llanvaches Community Council
Report date

01/07/2022

Subject

Promotion of equality & respect

Outcome

CODE

Case ref number

202005979

Report type

CODE - No evidence of breach

Relevant body

Llanvaches Community Council

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Accountability & openness : Llanigon Community Council
Report date

01/07/2022

Subject

Accountability & openness

Outcome

CODE

Case ref number

202100842

Report type

CODE - No Action Necessary

Relevant body

Llanigon Community Council

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Promotion of equality & respect : Sully and Lavernock Community Council
Report date

04/07/2022

Subject

Sully and Lavernock Community Council

Outcome

CODE

Case ref number

202104219

Report type

CODE - No Action Necessary

Relevant body

Promotion of equality & respect

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Duty to uphold the law : Merthyr Tydfil County Borough Council
Report date

12/07/2022

Subject

Duty to uphold the law

Outcome

CODE

Case ref number

202200667

Report type

CODE - Discontinued

Relevant body

Merthyr Tydfil County Borough Council

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Integrity : Bridgend Town Council
Report date

19/07/2022

Subject

Integrity

Outcome

CODE

Case ref number

202102372

Report type

CODE - No Action Necessary

Relevant body

Bridgend Town Council

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Promotion of equality & respect : Ceredigion County Council
Report date

03/08/2022

Subject

Promotion of equality & respect

Outcome

CODE

Case ref number

202106365

Report type

Code - No Action Necessary

Relevant body

Ceredigion County Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

10/08/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202201372

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

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Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

16/08/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202201483

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

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Clinical treatment outside hospital; GP : A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Report date

10/08/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202201561

Report type

Early resolution

Relevant body

A Medical Practice in the area of Cwm Taf Morgannwg University Health Board

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Clinical treatment in hospital : Swansea Bay University Health Board
Report date

11/08/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202201676

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

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Health : Hywel Dda University Health Board
Report date

17/08/2022

Subject

Health

Outcome

Early resolution

Case ref number

202201750

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Education : Admissions Appeal Panel - Bassaleg School
Report date

10/08/2022

Subject

Education

Outcome

Early resolution

Case ref number

202201785

Report type

Early resolution

Relevant body

Admissions Appeal Panel - Bassaleg School

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Other : Gwynedd Council
Report date

30/08/2022

Subject

Other

Outcome

Early resolution

Case ref number

202201807

Report type

Early resolution

Relevant body

Gwynedd Council

View report
Health : Betsi Cadwaladr University Health Board
Report date

26/08/2022

Subject

Health

Outcome

Early resolution

Case ref number

202201986

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

30/08/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202202016

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Pembrokeshire County Council
Report date

31/08/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202202088

Report type

Early resolution

Relevant body

Pembrokeshire County Council

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Various Other : A Nursing Home in the area of Swansea Bay University Health Board
Report date

12/08/2022

Subject

Various Other

Outcome

Early resolution

Case ref number

202202151

Report type

Early resolution

Relevant body

A Nursing Home in the area of Swansea Bay University Health Board

View report
Childrens Social Services : Swansea Council
Report date

16/08/2022

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202202192

Report type

Early resolution

Relevant body

Swansea Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Newport City Council
Report date

17/08/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202202297

Report type

Early resolution

Relevant body

Newport City Council

View report
Clinical treatment outside hospital; Dentist : Powys Teaching Health Board
Report date

04/08/2022

Subject

Clinical treatment outside hospital; Dentist

Outcome

Early resolution

Case ref number

202202324

Report type

Early resolution

Relevant body

Powys Teaching Health Board

View report
Continuing care : Hywel Dda University Health Board
Report date

31/08/2022

Subject

Continuing care

Outcome

Early resolution

Case ref number

202202356

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Finance and Taxation : Gwynedd Council
Report date

05/08/2022

Subject

Finance and Taxation

Outcome

Early resolution

Case ref number

202202387

Report type

Early resolution

Relevant body

Gwynedd Council

View report
Health : Swansea Bay University Health Board
Report date

11/08/2022

Subject

Health

Outcome

Early resolution

Case ref number

202202406

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Adult Mental Health : Betsi Cadwaladr University Health Board
Report date

26/08/2022

Subject

Adult Mental Health

Outcome

Early resolution

Case ref number

202202446

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital; GP : Betsi Cadwaladr University Health Board
Report date

17/08/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202202532

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Childrens Social Services : Vale of Glamorgan Council
Report date

05/08/2022

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202202556

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Housing : Bron Afon Community Housing Ltd
Report date

12/08/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202202595

Report type

Early resolution

Relevant body

Bron Afon Community Housing Ltd

View report
Clinical treatment outside hospital; GP : A Medical Practice in the area of Cardiff & Vale University Health Board
Report date

15/08/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202202701

Report type

Early resolution

Relevant body

A Medical Practice in the area of Cardiff & Vale University Health Board

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Clinical treatment outside hospital; GP : A Medical Practice in the area of Cardiff & Vale University Health Board
Report date

15/08/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202202701

Report type

Early resolution

Relevant body

A Medical Practice in the area of Cardiff & Vale University Health Board

View report
Health : Betsi Cadwaladr University Health Board
Report date

22/08/2022

Subject

Health

Outcome

Early resolution

Case ref number

202202725

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Health : Betsi Cadwaladr University Health Board
Report date

22/08/2022

Subject

Health

Outcome

Early resolution

Case ref number

202202783

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Powys County Council
Report date

15/08/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202202820

Report type

Early resolution

Relevant body

Powys County Council

View report
Health : Hywel Dda University Health Board
Report date

16/08/2022

Subject

Health

Outcome

Early resolution

Case ref number

202202834

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Other : Rhondda Cynon Taf County Borough Council
Report date

26/08/2022

Subject

Other

Outcome

Early resolution

Case ref number

202202881

Report type

Early resolution

Relevant body

Rhondda Cynon Taf County Borough Council

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Health : Hywel Dda University Health Board
Report date

22/08/2022

Subject

Health

Outcome

Early resolution

Case ref number

202202909

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Community Facilities. Recreation and Leisure : Cardiff Council
Report date

25/08/2022

Subject

Community Facilities. Recreation and Leisure

Outcome

Early resolution

Case ref number

202203049

Report type

Early resolution

Relevant body

Cardiff Council

View report
Health : Aneurin Bevan University Health Board
Report date

16/08/2022

Subject

Health

Outcome

Early resolution

Case ref number

202203084

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Health : Aneurin Bevan University Health Board
Report date

19/08/2022

Subject

Health

Outcome

Early resolution

Case ref number

202201326

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Planning and Building Control : Ceredigion County Council
Report date

15/08/2022

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202201302

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Housing : Cardiff Council
Report date

22/08/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202201280

Report type

Early resolution

Relevant body

Cardiff Council

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

18/08/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202200924

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment outside hospital; GP : A Medical Practice in the area of Swansea Bay University Health Board
Report date

31/08/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202200229

Report type

Early resolution

Relevant body

A Medical Practice in the area of Swansea Bay University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

03/08/2022

Subject

Clinical treatment in hospital

Outcome

Voluntary settlement

Case ref number

202107577

Report type

Voluntary settlement

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital; GP : A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Report date

25/08/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Upheld in whole or in part

Case ref number

202103875

Report type

Non-public interest report issued: complaint upheld

Relevant body

A Medical Practice in the area of Cwm Taf Morgannwg University Health Board

View report
Clinical treatment outside hospital; GP : A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Report date

30/08/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Upheld in whole or in part

Case ref number

202103441

Report type

Non-public interest report issued: complaint upheld

Relevant body

A Medical Practice in the area of Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

10/08/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202103020

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment outside hospital : A Dental Practice in the area of Betsi Cadwaladr University Health Board
Report date

11/08/2022

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202102655

Report type

Non-public interest report issued: complaint upheld

Relevant body

A Dental Practice in the area of Betsi Cadwaladr University Health Board

View report
Tenancy rights and conditions/abandonment and evictions : Conwy County Borough Council
Report date

10/08/2022

Subject

Tenancy rights and conditions/abandonment and evictions

Outcome

Upheld in whole or in part

Case ref number

202101536

Report type

Non-public interest report issued: complaint upheld

Relevant body

Conwy County Borough Council

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Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date

23/08/2022

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202101416

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Special Educational Needs (SEN) : Cardiff Council
Report date

17/08/2022

Subject

Special Educational Needs (SEN)

Outcome

Upheld in whole or in part

Case ref number

202100464

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cardiff Council

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Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

15/08/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202100069

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Child and Adolecent Mental Health : Aneurin Bevan University Health Board
Report date

01/08/2022

Subject

Child and Adolecent Mental Health

Outcome

Upheld in whole or in part

Case ref number

202006042

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Health : A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Report date

01/07/2022

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202102580

Report type

Non-public interest report issued: complaint upheld

Relevant body

A Medical Practice in the area of Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

27/07/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202102573

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Adult Mental Health : Aneurin Bevan University Health Board
Report date

25/07/2022

Subject

Adult Mental Health

Outcome

Not Upheld

Case ref number

202102463

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

07/07/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202101577

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

11/07/2022

Subject

Clinical treatment in hospital

Outcome

Voluntary settlement

Case ref number

202100592

Report type

Voluntary settlement

Relevant body

Swansea Bay University Health Board

View report
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Wrexham County Borough Council
Report date

08/07/2022

Subject

Services for vulnerable adults (eg with learning difficulties. or with mental health issues)

Outcome

Public Interest Report

Case ref number

202100024

Report type

Public interest report issued: complaint upheld

Relevant body

Wrexham County Borough Council

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

05/07/2022

Subject

Clinical treatment in hospital

Outcome

Public Interest Report

Case ref number

202006310

Report type

Public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

01/07/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202005974

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment outside hospital : A Medical Practice in the area of Hywel Dda University Health Board
Report date

06/07/2022

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202005677

Report type

Non-public interest report issued: complaint upheld

Relevant body

A Medical Practice in the area of Hywel Dda University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

06/07/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202005676

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

05/07/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202004334

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

06/07/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202003517

Report type

Non-public interest report issued: complaint upheld

Relevant body

Hywel Dda University Health Board

View report
Health : Hywel Dda University Health Board
Report date

05/07/2022

Subject

Health

Outcome

Early resolution

Case ref number

202201409

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Health : Aneurin Bevan University Health Board
Report date

06/07/2022

Subject

Health

Outcome

Early resolution

Case ref number

202201322

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Health : Swansea Bay University Health Board
Report date

27/07/2022

Subject

Health

Outcome

Early resolution

Case ref number

202201269

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Hywel Dda University Health Board
Report date

05/07/2022

Subject

Clinical treatment outside hospital; Dentist

Outcome

Early resolution

Case ref number

202201244

Report type

Early resolution

Relevant body

A Dental Practice in the area of Hywel Dda University Health Board

View report
Services for older people : Torfaen County Borough Council
Report date

06/07/2022

Subject

Services for older people

Outcome

Early resolution

Case ref number

202201189

Report type

Early resolution

Relevant body

Torfaen County Borough Council

View report
Medication> Prescription dispensing : Cardiff and Vale University Health Board
Report date

08/07/2022

Subject

Medication> Prescription dispensing

Outcome

Early resolution

Case ref number

202201099

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Planning and Building Control : Ceredigion County Council
Report date

29/07/2022

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202201085

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Refuse collection. recycling and waste disposal : Pembrokeshire County Council
Report date

12/07/2022

Subject

Refuse collection. recycling and waste disposal

Outcome

Early resolution

Case ref number

202201010

Report type

Early resolution

Relevant body

Pembrokeshire County Council

View report
Health : Betsi Cadwaladr University Health Board
Report date

05/07/2022

Subject

Health

Outcome

Early resolution

Case ref number

202200979

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

22/07/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202200953

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital; GP : A Medical Practice in the area of Aneurin Bevan University Health Board
Report date

06/07/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202200632

Report type

Early resolution

Relevant body

A Medical Practice in the area of Aneurin Bevan University Health Board

View report
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Hywel Dda University Health Board
Report date

01/07/2022

Subject

Services for vulnerable adults (eg with learning difficulties. or with mental health issues)

Outcome

Early resolution

Case ref number

202108690

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment in hospital : Powys Teaching Health Board
Report date

01/07/2022

Subject

Clinical treatment in hospital

Outcome

Voluntary settlement

Case ref number

202108582

Report type

Voluntary settlement

Relevant body

Powys Teaching Health Board

View report
Child and Adolecent Mental Health : Cwm Taf Morgannwg University Health Board
Report date

26/07/2022

Subject

Child and Adolecent Mental Health

Outcome

Early resolution

Case ref number

202108330

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Ceredigion County Council
Report date

21/07/2022

Subject

Services for vulnerable adults (eg with learning difficulties. or with mental health issues)

Outcome

Voluntary settlement

Case ref number

202107463

Report type

Voluntary settlement

Relevant body

Ceredigion County Council

View report
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date

11/07/2022

Subject

Ambulance Services

Outcome

Upheld in whole or in part

Case ref number

202105080

Report type

Non-public interest report issued: complaint upheld

Relevant body

Welsh Ambulance Services NHS Trust

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

05/07/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202102797

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital; GP : Llandaff North Medical Centre
Report date

25/07/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202202071

Report type

Early resolution

Relevant body

Llandaff North Medical Centre

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

20/07/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202202017

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Adult Social Services : Ceredigion County Council
Report date

29/07/2022

Subject

Adult Social Services

Outcome

Early resolution

Case ref number

202202005

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date

25/07/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202201952

Report type

Early resolution

Relevant body

Cardiff Council

View report
Housing : Cardiff Council
Report date

08/07/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202201951

Report type

Early resolution

Relevant body

Cardiff Council

View report
Housing : Wales & West Housing Association
Report date

08/07/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202201921

Report type

Early resolution

Relevant body

Wales & West Housing Association

View report
Health : Aneurin Bevan University Health Board
Report date

26/07/2022

Subject

Health

Outcome

Early resolution

Case ref number

202201784

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment outside hospital; GP : A Medical Centre in the area of Cardiff & Vale University Health Board
Report date

20/07/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202201703

Report type

Early resolution

Relevant body

A Medical Centre in the area of Cardiff & Vale University Health Board

View report
Adult Social Services : Cardiff and Vale University Health Board
Report date

25/07/2022

Subject

Adult Social Services

Outcome

Early resolution

Case ref number

202201680

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Health : Hywel Dda University Health Board
Report date

11/07/2022

Subject

Health

Outcome

Early resolution

Case ref number

202201661

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Adult Social Services : Vale of Glamorgan Council
Report date

19/07/2022

Subject

Adult Social Services

Outcome

Early resolution

Case ref number

202201653

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Childrens Social Services : Cardiff Council
Report date

06/07/2022

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202201605

Report type

Early resolution

Relevant body

Cardiff Council

View report
Adult Mental Health : Cardiff and Vale University Health Board
Report date

25/07/2022

Subject

Adult Mental Health

Outcome

Early resolution

Case ref number

202201578

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Powys County Council
Report date

19/07/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202201563

Report type

Early resolution

Relevant body

Powys County Council

View report
Clinical treatment outside hospital; Other : Betsi Cadwaladr University Health Board
Report date

13/07/2022

Subject

Clinical treatment outside hospital; Other

Outcome

Early resolution

Case ref number

202201556

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date

20/07/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202201454

Report type

Early resolution

Relevant body

Hafod Housing Association

View report
Various Other : Bridgend County Borough Council
Report date

27/07/2022

Subject

Various Other

Outcome

Early resolution

Case ref number

202202565

Report type

Early resolution

Relevant body

Bridgend County Borough Council

View report
Housing : Hafod Housing Association
Report date

25/07/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202202455

Report type

Early resolution

Relevant body

Hafod Housing Association

View report
Health : Hywel Dda University Health Board
Report date

29/07/2022

Subject

Health

Outcome

Early resolution

Case ref number

202202410

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment outside hospital; GP : A GP Surgery in the area of Betsi Cadwaladr University Health Board
Report date

22/07/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202202134

Report type

Early resolution

Relevant body

A GP Surgery in the area of Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

27/07/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202202124

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Promotion of equality and respect : Tywyn Town Council
Report date

07/06/2022

Subject

Promotion of equality and respect

Outcome

CODE

Case ref number

202005528

Report type

CODE - Discontinued

Relevant body

Tywyn Town Council

View report
Health : A Medical Centre in the area of Aneurin Bevan University Health Board
Report date

22/06/2022

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202005705

Report type

Non-public interest report issued: complaint upheld

Relevant body

A GP in the area of Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

07/06/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202005668

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

21/06/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202005555

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

21/06/2022

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202005554

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Velindre University NHS Trust
Report date

21/06/2022

Subject

Clinical treatment in hospital

Outcome

Voluntary settlement

Case ref number

202005550

Report type

Voluntary settlement

Relevant body

Velindre University NHS Trust

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

07/06/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202005178

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

28/06/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202003081

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

10/06/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

201906508

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Housing : Merthyr Valleys Homes
Report date

20/06/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202200257

Report type

Early resolution

Relevant body

Merthyr Valleys Homes

View report
Health : Hywel Dda University Health Board
Report date

07/06/2022

Subject

Health

Outcome

Early resolution

Case ref number

202200211

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Admissions/discharge and transfer procedures : Cardiff and Vale University Health Board
Report date

10/06/2022

Subject

Admissions/discharge and transfer procedures

Outcome

Early resolution

Case ref number

202200198

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Complaints Handling : Hywel Dda University Health Board
Report date

10/06/2022

Subject

Complaints Handling

Outcome

Early resolution

Case ref number

202200124

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Care Homes : Conwy County Borough Council
Report date

20/06/2022

Subject

Care Homes

Outcome

Early resolution

Case ref number

202108535

Report type

Early resolution

Relevant body

Conwy County Borough Council

View report
Health : Swansea Bay University Health Board
Report date

09/06/2022

Subject

Health

Outcome

Early resolution

Case ref number

202108453

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Other miscellaneous : Caerphilly County Borough Council
Report date

23/06/2022

Subject

Other miscellaneous

Outcome

Early resolution

Case ref number

202108139

Report type

Early resolution

Relevant body

Caerphilly County Borough Council

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

23/06/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202107999

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Other : Gwynedd Council
Report date

30/06/2022

Subject

Other

Outcome

Early resolution

Case ref number

202107777

Report type

Early resolution

Relevant body

Gwynedd Council

View report
Unauthorised development - calls for enforcement action etc : Flintshire County Council
Report date

10/06/2022

Subject

Unauthorised development - calls for enforcement action etc

Outcome

Voluntary settlement

Case ref number

202106610

Report type

Voluntary settlement

Relevant body

Flintshire County Council

View report
Health : Aneurin Bevan University Health Board
Report date

24/06/2022

Subject

Health

Outcome

Not Upheld

Case ref number

202102347

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

07/06/2022

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202102167

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Aneurin Bevan University Health Board

View report
Health : Velindre University NHS Trust
Report date

22/06/2022

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202101792

Report type

Non-public interest report issued: complaint upheld

Relevant body

Velindre University NHS Trust

View report
Health : Aneurin Bevan University Health Board
Report date

22/06/2022

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202101791

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

13/06/2022

Subject

Clinical treatment in hospital

Outcome

Voluntary settlement

Case ref number

202101751

Report type

Voluntary settlement

Relevant body

Aneurin Bevan University Health Board

View report
Appointments/admissions/discharge and transfer procedures : Cwm Taf Morgannwg University Health Board
Report date

14/06/2022

Subject

Appointments/admissions/discharge and transfer procedures

Outcome

Not Upheld

Case ref number

202100994

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment outside hospital; Other : Betsi Cadwaladr University Health Board
Report date

10/06/2022

Subject

Clinical treatment outside hospital; Other

Outcome

Upheld in whole or in part

Case ref number

202100211

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date

24/06/2022

Subject

Ambulance Services

Outcome

Not Upheld

Case ref number

202006169

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Welsh Ambulance Services NHS Trust

View report
Planning and Building Control : Bridgend County Borough Council
Report date

29/06/2022

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202201977

Report type

Early resolution

Relevant body

Bridgend County Borough Council

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

23/06/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202201687

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Planning and Building Control : Ceredigion County Council
Report date

30/06/2022

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202201596

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Other Benefits : Caerphilly County Borough Council
Report date

14/06/2022

Subject

Other Benefits

Outcome

Early resolution

Case ref number

202201497

Report type

Early resolution

Relevant body

Caerphilly County Borough Council

View report
Health : Hywel Dda University Health Board
Report date

16/06/2022

Subject

Health

Outcome

Early resolution

Case ref number

202201466

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Health : A GP Surgery in the area of Betsi Cadwaladr University Health Board
Report date

23/06/2022

Subject

Health

Outcome

Early resolution

Case ref number

202201456

Report type

Early resolution

Relevant body

A GP Surgery in the area of Betsi Cadwaladr University Health Board

View report
Education : Powys County Council
Report date

23/06/2022

Subject

Education

Outcome

Early resolution

Case ref number

202201344

Report type

Early resolution

Relevant body

Powys County Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date

10/06/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202201275

Report type

Early resolution

Relevant body

Hafod Housing Association

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Adra
Report date

30/06/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202201079

Report type

Early resolution

Relevant body

Adra

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Carmarthenshire County Council
Report date

14/06/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202201035

Report type

Early resolution

Relevant body

Carmarthenshire County Council

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

23/06/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202201027

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Health : Hywel Dda University Health Board
Report date

14/06/2022

Subject

Health

Outcome

Early resolution

Case ref number

202200951

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Other : Vale of Glamorgan Council
Report date

01/06/2022

Subject

Other

Outcome

Early resolution

Case ref number

202200881

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

21/06/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202200863

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Housing : Cartrefi Conwy
Report date

09/06/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202200816

Report type

Early resolution

Relevant body

Cartrefi Conwy

View report
Adult Social Services : Ceredigion County Council
Report date

21/06/2022

Subject

Adult Social Services

Outcome

Early resolution

Case ref number

202200812

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Continuing care : Hywel Dda University Health Board
Report date

17/06/2022

Subject

Continuing care

Outcome

Early resolution

Case ref number

202200668

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

10/06/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202200657

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Promotion of equality and respect : Tywyn Town Council
Report date

17/12/2021

Subject

CODE Promotion of equality and respect

Outcome

CODE

Case ref number

201906873

Report type

Referred to Standards Committee

Relevant body

Tywyn Town Council

View report
Duty to uphold the law : Langstone Community Council
Report date

08/06/2022

Subject

Duty to uphold the law

Outcome

CODE

Case ref number

202101430

Report type

CODE - No action necessary

Relevant body

Langstone Community Council

View report
Promotion of equality and respect : Montgomery Town Council
Report date

11/05/2022

Subject

CODE : Promotion of equality and respect

Outcome

CODE

Case ref number

202100773

Report type

CODE - No evidence of breach

Relevant body

Montgomery Town Council

View report
Disclosure and registration of interests : Grovesend and Waungron Community Council
Report date

01/04/2022

Subject

CODE : Disclosure and registration of interests

Outcome

CODE

Case ref number

202100010

Report type

CODE - No action necessary

Relevant body

Grovesend and Waungron Community Council

View report
Integrity : Pembrokeshire County Council
Report date

30/03/2022

Subject

CODE - Integrity

Outcome

CODE

Case ref number

202101091

Report type

CODE - No evidence of breach

Relevant body

Pembrokeshire County Council

View report
Promotion of equality and respect : Bishton Community Council
Report date

23/03/2022

Subject

CODE : Promotion of equality and respect

Outcome

CODE

Case ref number

202004326

Report type

CODE

Relevant body

Bishton Community Council

View report
Promotion of equality and respect : Bishton Community Council
Report date

23/03/2022

Subject

CODE : Promotion of equality and respect

Outcome

CODE

Case ref number

202003260

Report type

CODE - No action necessary

Relevant body

Bishton Community Council

View report
Promotion of equality and respect : Bishton Community Council
Subject

CODE : Promotion of equality and respect

Outcome

CODE

Case ref number

202003099

Report type

CODE - No action necessary

Relevant body

Bishton Community Council

View report
Integrity : Pencoed Town Council
Report date

17/06/2022

Subject

CODE - Integrity

Outcome

CODE

Case ref number

202005940

Report type

CODE - Referred to the Adjudication Panel for Wales

Relevant body

Pencoed Town Council

View report
Promotion of equality and respect : Llanvaches Community Council
Report date

14/03/2022

Subject

CODE : Promotion of equality and respect

Outcome

CODE

Case ref number

202005981

Report type

CODE - No evidence of breach

Relevant body

Llanvaches Community Council

View report
Integrity : Powys County Council
Report date

12/02/2022

Subject

CODE - Integrity

Outcome

CODE

Case ref number

202104527

Report type

CODE - No evidence of a breach

Relevant body

Powys County Council

View report
Promotion of equality and respect : Pembrokeshire County Council
Report date

17/06/2022

Subject

CODE - Promotion of equality and respect

Outcome

CODE

Case ref number

202000660

Report type

CODE - Referred to Standards Committee

Relevant body

Pembrokeshire County Council

View report
Integrity : Gwynedd Council
Report date

09/05/2022

Subject

CODE : Integrity

Outcome

CODE

Case ref number

202004473

Report type

CODE - No evidence of breach

Relevant body

Gwynedd Council

View report
Integrity : Amlwch Town Council
Report date

05/05/2022

Subject

CODE : Integrity

Outcome

CODE

Case ref number

202103868

Report type

CODE - Discontinued

Relevant body

Amlwch Town Council

View report
Duty to uphold the law : Llansantffraed Community Council
Report date

24/06/2022

Subject

CODE : Duty to uphold the law

Outcome

CODE

Case ref number

202004442

Report type

CODE - Referred to Standards Committee/APW

Relevant body

Llansantffraed Community Council

View report
Housing : Isle of Anglesey County Council
Report date

19/05/2022

Subject

Housing

Outcome

Voluntary settlement

Case ref number

202106154

Report type

Voluntary settlement

Relevant body

Isle of Anglesey County Council

View report
Clinical treatment in hospital : Powys Teaching Health Board
Report date

04/05/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202105485

Report type

Early resolution

Relevant body

Powys Teaching Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

12/05/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202103434

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

26/05/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202102801

Report type

Non-public interest report issued: complaint upheld

Relevant body

Hywel Dda University Health Board

View report
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date

23/05/2022

Subject

Ambulance Services

Outcome

Not Upheld

Case ref number

202102616

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Welsh Ambulance Services NHS Trust

View report
Flooding/Flood Damage : Isle of Anglesey County Council
Report date

09/05/2022

Subject

Flooding/Flood Damage

Outcome

Early resolution

Case ref number

202102459

Report type

Early resolution

Relevant body

Isle of Anglesey County Council

View report
Clinical treatment outside hospital : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date

30/05/2022

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202102038

Report type

Non-public interest report issued: complaint upheld

Relevant body

A GP Practice in the area of Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

13/05/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202101903

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date

18/05/2022

Subject

Ambulance Services

Outcome

Voluntary settlement

Case ref number

202101482

Report type

Voluntary settlement

Relevant body

Welsh Ambulance Services NHS Trust

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

06/05/2022

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202101075

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

27/05/2022

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202100564

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

13/05/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202100351

Report type

Non-public interest report issued: complaint upheld

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

30/05/2022

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202006153

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Rudeness/inconsiderate behaviour/staff attitude : Adra
Report date

09/05/2022

Subject

Rudeness/inconsiderate behaviour/staff attitude

Outcome

Early resolution

Case ref number

202200329

Report type

Early resolution

Relevant body

Adra

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

27/05/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202200312

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

13/05/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202200255

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Newydd Housing Association
Report date

04/05/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202200253

Report type

Early resolution

Relevant body

Newydd Housing Association

View report
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Betsi Cadwaladr University Health Board
Report date

27/05/2022

Subject

Clinical treatment outside hospital; Dentist

Outcome

Early resolution

Case ref number

202200241

Report type

Early resolution

Relevant body

A Dental Practice in the area of Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

26/05/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202200162

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Appointment procedures (including outpatients) : Betsi Cadwaladr University Health Board
Report date

26/05/2022

Subject

Appointment procedures (including outpatients)

Outcome

Early resolution

Case ref number

202200121

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Housing : North Wales Housing
Report date

31/05/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202200029

Report type

Early resolution

Relevant body

North Wales Housing

View report
Health : A GP Practice in the area of Aneurin Bevan University Health Board
Report date

20/05/2022

Subject

Health

Outcome

Early resolution

Case ref number

202108721

Report type

Early resolution

Relevant body

A GP Practice in the area of Aneurin Bevan University Health Board

View report
Adult Mental Health : Hywel Dda University Health Board
Report date

25/05/2022

Subject

Adult Mental Health

Outcome

Early resolution

Case ref number

202108712

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Cwm Taf Morgannwg Health Board
Report date

09/05/2022

Subject

Clinical treatment outside hospital; Dentist

Outcome

Early resolution

Case ref number

202108706

Report type

Early resolution

Relevant body

A Dental Practice in the area of Cwm Taf Morgannwg Health Board

View report
Clinical treatment outside hospital; Other : Betsi Cadwaladr University Health Board
Report date

27/05/2022

Subject

Clinical treatment outside hospital; Other

Outcome

Early resolution

Case ref number

202108655

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date

06/05/2022

Subject

Ambulance Services

Outcome

Early resolution

Case ref number

202108254

Report type

Early resolution

Relevant body

Welsh Ambulance Services NHS Trust

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

18/05/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202108158

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Other : Ceredigion County Council
Report date

09/05/2022

Subject

Other

Outcome

Early resolution

Case ref number

202108019

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Cemetaries and Crematoria : Barry Town Council
Report date

11/05/2022

Subject

Cemetaries and Crematoria

Outcome

Early resolution

Case ref number

202107940

Report type

Early resolution

Relevant body

Barry Town Council

View report
Planning and Building Control : Flintshire County Council
Report date

05/05/2022

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202107923

Report type

Early resolution

Relevant body

Flintshire County Council

View report
Housing : Taff Housing Association
Report date

06/05/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202107204

Report type

Early resolution

Relevant body

Taff Housing Association

View report
Adult Social Services : Wrexham County Borough Council
Report date

31/05/2022

Subject

Adult Social Services

Outcome

Early resolution

Case ref number

202201149

Report type

Early resolution

Relevant body

Wrexham County Borough Council

View report
Other : Isle of Anglesey County Council
Report date

19/05/2022

Subject

Other

Outcome

Early resolution

Case ref number

202200851

Report type

Early resolution

Relevant body

Isle of Anglesey County Council

View report
Housing : Swansea Council
Report date

27/05/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202200699

Report type

Early resolution

Relevant body

Swansea Council

View report
Health : Aneurin Bevan University Health Board
Report date

25/05/2022

Subject

Health

Outcome

Early resolution

Case ref number

202200594

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Health : A GP Practice in the area of Swansea Bay University Health Board
Report date

04/05/2022

Subject

Health

Outcome

Early resolution

Case ref number

202200576

Report type

Early resolution

Relevant body

A GP Practice in the area of Swansea Bay University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

11/05/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202200554

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Health : Hywel Dda University Health Board
Report date

26/05/2022

Subject

Health

Outcome

Early resolution

Case ref number

202200460

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Housing : Cardiff Council
Report date

07/04/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202104122

Report type

Early resolution

Relevant body

Cardiff Council

View report
Environment and Environmental Health : Newport City Council
Report date

29/04/2022

Subject

Environment and Environmental Health

Outcome

Early resolution

Case ref number

202103771

Report type

Early resolution

Relevant body

Newport City Council

View report
Admissions/discharge and transfer procedures : Aneurin Bevan University Health Board
Report date

22/04/2022

Subject

Admissions/discharge and transfer procedures

Outcome

Upheld in whole or in part

Case ref number

202103131

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

26/04/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202100565

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

26/04/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202100545

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

20/04/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202100471

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

14/04/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202100430

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

07/04/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202100257

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Health : Aneurin Bevan University Health Board
Report date

14/04/2022

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202100173

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment outside hospital : A GP Practice in the area of Swansea Bay University Health Board
Report date

21/04/2022

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202005348

Report type

Non-public interest report issued: complaint upheld

Relevant body

A GP Practice in the area of Swansea Bay University Health Board

View report
Patient list issues : Hywel Dda University Health Board
Report date

13/04/2022

Subject

Patient list issues

Outcome

Upheld in whole or in part

Case ref number

202004109

Report type

Non-public interest report issued: complaint upheld

Relevant body

Hywel Dda University Health Board

View report
Services for older people : Merthyr Tydfil County Borough Council
Report date

22/04/2022

Subject

Services for older people

Outcome

Early resolution

Case ref number

202108255

Report type

Early resolution

Relevant body

Merthyr Tydfil County Borough Council

View report
Health : Betsi Cadwaladr University Health Board
Report date

14/04/2022

Subject

Health

Outcome

Early resolution

Case ref number

202108175

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Housing : Taff Housing Association
Report date

25/04/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202108122

Report type

Early resolution

Relevant body

Taff Housing Association

View report
Health : Swansea Bay University Health Board
Report date

21/04/2022

Subject

Health

Outcome

Early resolution

Case ref number

202108105

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Health : Betsi Cadwaladr University Health Board
Report date

07/04/2022

Subject

Health

Outcome

Early resolution

Case ref number

202108047

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cartrefi Conwy
Report date

14/04/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202107965

Report type

Early resolution

Relevant body

Cartrefi Conwy

View report
Housing : Vale of Glamorgan Council
Report date

19/04/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202107941

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Planning and Building Control : Carmarthenshire County Council
Report date

19/04/2022

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202107840

Report type

Early resolution

Relevant body

Carmarthenshire County Council

View report
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Newport City Council
Report date

22/04/2022

Subject

Services for vulnerable adults (eg with learning difficulties. or with mental health issues)

Outcome

Early resolution

Case ref number

202107727

Report type

Early resolution

Relevant body

Newport City Council

View report
Various Other : Isle of Anglesey County Council
Report date

19/04/2022

Subject

Various Other

Outcome

Early resolution

Case ref number

202107569

Report type

Early resolution

Relevant body

Isle of Anglesey County Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Swansea Council
Report date

13/04/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202107545

Report type

Early resolution

Relevant body

Swansea Council

View report
Health : Betsi Cadwaladr University Health Board
Report date

05/04/2022

Subject

Health

Outcome

Early resolution

Case ref number

202107541

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Other : Ceredigion County Council
Report date

04/04/2022

Subject

Other

Outcome

Early resolution

Case ref number

202107158

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

06/04/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202107067

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Independent Health Care providers : Pobl
Report date

21/04/2022

Subject

Independent Health Care providers

Outcome

Voluntary settlement

Case ref number

202104666

Report type

Voluntary settlement

Relevant body

Pobl

View report
Community Care (Day Care/Care at Own Home) : Carmarthenshire County Council
Report date

21/04/2022

Subject

Community Care (Day Care/Care at Own Home)

Outcome

Voluntary settlement

Case ref number

202104245

Report type

Voluntary settlement

Relevant body

Carmarthenshire County Council

View report
Adult Social Services : Newport City Council
Report date

22/04/2022

Subject

Adult Social Services

Outcome

Early resolution

Case ref number

202200447

Report type

Early resolution

Relevant body

Newport City Council

View report
Rudeness/inconsiderate behaviour/staff attitude : Valleys To Coast Housing
Report date

28/04/2022

Subject

Rudeness/inconsiderate behaviour/staff attitude

Outcome

Early resolution

Case ref number

202200281

Report type

Early resolution

Relevant body

Valleys To Coast Housing

View report
Care Homes : Cera +
Report date

14/04/2022

Subject

Care Homes

Outcome

Early resolution

Case ref number

202200102

Report type

Early resolution

Relevant body

Cera +

View report
Clinical treatment outside hospital; GP : A GP Practice in the area of Cardiff and Vale University Health Board
Report date

08/04/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202200063

Report type

Early resolution

Relevant body

A GP Practice in the area of Cardiff and Vale University Health Board

View report
Independent Health Providers : Plas Gwyn Nursing Home
Report date

26/04/2022

Subject

Independent Health Providers

Outcome

Early resolution

Case ref number

202200031

Report type

Early resolution

Relevant body

Plas Gwyn Nursing Home

View report
Planning and Building Control : Vale of Glamorgan Council
Report date

27/04/2022

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202108709

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Community Facilities. Recreation and Leisure : Cardiff Council
Report date

21/04/2022

Subject

Community Facilities. Recreation and Leisure

Outcome

Early resolution

Case ref number

202108580

Report type

Early resolution

Relevant body

Cardiff Council

View report
Rudeness/inconsiderate behaviour/staff attitude : Powys County Council
Report date

14/04/2022

Subject

Rudeness/inconsiderate behaviour/staff attitude

Outcome

Early resolution

Case ref number

202108579

Report type

Early resolution

Relevant body

Powys County Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Trivallis
Report date

27/04/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202108532

Report type

Early resolution

Relevant body

Trivallis

View report
Health : Swansea Bay University Health Board
Report date

25/04/2022

Subject

Health

Outcome

Early resolution

Case ref number

202108480

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Planning and Building Control : Ceredigion County Council
Report date

19/04/2022

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202108379

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Clinical treatment outside hospital : Cwm Taf Morgannwg University Health Board
Report date

28/03/2022

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202003441

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment outside hospital : Swansea Bay University Health Board
Report date

28/03/2022

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202002712

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

24/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202000167

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Fostering. Looked after children. and SGOs : Powys County Council
Report date

31/03/2022

Subject

Fostering. Looked after children. and SGOs

Outcome

Upheld in whole or in part

Case ref number

201907544

Report type

Non-public interest report issued: complaint upheld

Relevant body

Powys County Council

View report
Clinical treatment outside hospital : A GP Practice in the area of Aneurin Bevan University Health Board
Report date

17/03/2022

Subject

Clinical treatment outside hospital

Outcome

Not Upheld

Case ref number

202006039

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A GP Practice in the area of Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Velindre University NHS Trust
Report date

17/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202005993

Report type

Non-public interest report issued: complaint upheld

Relevant body

Velindre University NHS Trust

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

29/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202005905

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

09/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202005745

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date

28/03/2022

Subject

Ambulance Services

Outcome

Voluntary settlement

Case ref number

202005721

Report type

Voluntary settlement

Relevant body

Welsh Ambulance Services NHS Trust

View report
Clinical treatment outside hospital : Hywel Dda University Health Board
Report date

28/03/2022

Subject

Clinical treatment outside hospital

Outcome

Voluntary settlement

Case ref number

202005708

Report type

Voluntary settlement

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

09/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202005624

Report type

Non-public interest report issued: complaint upheld

Relevant body

Hywel Dda University Health Board

View report
Agriculture and Fisheries : Rural Payments Wales
Report date

14/03/2022

Subject

Agriculture and Fisheries

Outcome

Upheld in whole or in part

Case ref number

202005585

Report type

Non-public interest report issued: complaint upheld

Relevant body

Rural Payments Wales

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

29/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202005452

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

02/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202005195

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Continuing care : Betsi Cadwaladr University Health Board
Report date

25/03/2022

Subject

Continuing care

Outcome

Upheld in whole or in part

Case ref number

202005028

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

31/03/2022

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202004649

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

04/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202004499

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

23/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202004139

Report type

Non-public interest report issued: complaint upheld

Relevant body

Hywel Dda University Health Board

View report
Services for People with a disability inc DFGs : Swansea Council
Report date

04/03/2022

Subject

Services for People with a disability inc DFGs

Outcome

Upheld in whole or in part

Case ref number

202003870

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Council

View report
Other : Caerphilly County Borough Council
Report date

31/03/2022

Subject

Other

Outcome

Early resolution

Case ref number

202103458

Report type

Early resolution

Relevant body

Caerphilly County Borough Council

View report
Finance and Taxation : Student Loans Company
Report date

18/03/2022

Subject

Finance and Taxation

Outcome

Early resolution

Case ref number

202103058

Report type

Early resolution

Relevant body

Student Loans Company

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

25/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202101775

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

18/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202101446

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Continuing care : Betsi Cadwaladr University Health Board
Report date

28/03/2022

Subject

Continuing care

Outcome

Voluntary settlement

Case ref number

202101391

Report type

Voluntary settlement

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital : A Dental Practice in the area of Swansea Bay University Health Board
Report date

23/03/2022

Subject

Clinical treatment outside hospital

Outcome

Not Upheld

Case ref number

202100437

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A Dental Practice in the area of Swansea Bay University Health Board

View report
Clinical treatment outside hospital : Powys Teaching Health Board
Report date

24/03/2022

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202100343

Report type

Non-public interest report issued: complaint upheld

Relevant body

Powys Teaching Health Board

View report
Clinical treatment outside hospital : A GP Practice in the area of Aneurin Bevan University Health Board
Report date

21/03/2022

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202100210

Report type

Non-public interest report issued: complaint upheld

Relevant body

A GP Practice in the area of Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

29/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202100189

Report type

Non-public interest report issued: complaint upheld

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment outside hospital : Aneurin Bevan University Health Board
Report date

21/03/2022

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202100038

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date

03/03/2022

Subject

Clinical treatment outside hospital

Outcome

Not Upheld

Case ref number

202006430

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Referral to treatment time : Betsi Cadwaladr University Health Board
Report date

23/03/2022

Subject

Referral to treatment time

Outcome

Not Upheld

Case ref number

202006423

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

30/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202006132

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital : Swansea Bay University Health Board
Report date

28/03/2022

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202006099

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Services for older people : Wrexham County Borough Council
Report date

21/03/2022

Subject

Services for older people

Outcome

Not Upheld

Case ref number

202006083

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Wrexham County Borough Council

View report
Health : Betsi Cadwaladr University Health Board
Report date

26/03/2022

Subject

Health

Outcome

Not Upheld

Case ref number

202006053

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Health : Betsi Cadwaladr University Health Board
Report date

10/03/2022

Subject

Health

Outcome

Early resolution

Case ref number

202106766

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

04/03/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202106700

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Neighbour disputes and anti-social behaviour : Gwynedd Council
Report date

16/03/2022

Subject

Neighbour disputes and anti-social behaviour

Outcome

Early resolution

Case ref number

202106670

Report type

Early resolution

Relevant body

Gwynedd Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Carmarthenshire County Council
Report date

09/03/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202106659

Report type

Early resolution

Relevant body

Carmarthenshire County Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

25/03/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202106638

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Health : A GP Practice in the area of Aneurin Bevan University Health Board
Report date

16/03/2022

Subject

Health

Outcome

Early resolution

Case ref number

202106438

Report type

Early resolution

Relevant body

A GP Practice in the area of Aneurin Bevan University Health Board

View report
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date

16/03/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202106424

Report type

Early resolution

Relevant body

A GP Practice in the area of Aneurin Bevan University Health Board

View report
Flooding/Flood Damage : Flintshire County Council
Report date

08/03/2022

Subject

Flooding/Flood Damage

Outcome

Early resolution

Case ref number

202106399

Report type

Early resolution

Relevant body

Flintshire County Council

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

14/03/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202106387

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

24/03/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202106350

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Health : Swansea Bay University Health Board
Report date

07/03/2022

Subject

Health

Outcome

Early resolution

Case ref number

202106088

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Grwp Cynefin
Report date

09/03/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202105641

Report type

Early resolution

Relevant body

Grwp Cynefin

View report
Other : Swansea Bay University Health Board
Report date

10/03/2022

Subject

Other

Outcome

Voluntary settlement

Case ref number

202105314

Report type

Voluntary settlement

Relevant body

Swansea Bay University Health Board

View report
Other : Flintshire County Council
Report date

25/03/2022

Subject

Other

Outcome

Upheld in whole or in part

Case ref number

202104393

Report type

Non-public interest report issued: complaint upheld

Relevant body

Flintshire County Council

View report
School Transport : Vale of Glamorgan Council
Report date

30/03/2022

Subject

School Transport

Outcome

Upheld in whole or in part

Case ref number

202104084

Report type

Non-public interest report issued: complaint upheld

Relevant body

Vale of Glamorgan Council

View report
Continuing care : Swansea Bay University Health Board
Report date

16/03/2022

Subject

Continuing care

Outcome

Early resolution

Case ref number

202107439

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Safeguarding : Rhondda Cynon Taf County Borough Council
Report date

02/03/2022

Subject

Safeguarding

Outcome

Early resolution

Case ref number

202107399

Report type

Early resolution

Relevant body

Rhondda Cynon Taf County Borough Council

View report
Health : Betsi Cadwaladr University Health Board
Report date

10/03/2022

Subject

Health

Outcome

Early resolution

Case ref number

202107247

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

16/03/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202107207

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

28/03/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202107150

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Care homes : Carmarthenshire County Council
Report date

09/03/2022

Subject

Care homes

Outcome

Early resolution

Case ref number

202107140

Report type

Early resolution

Relevant body

Carmarthenshire County Council

View report
Council Tax : Merthyr Tydfil County Borough Council
Report date

01/03/2022

Subject

Council Tax

Outcome

Early resolution

Case ref number

202107135

Report type

Early resolution

Relevant body

Merthyr Tydfil County Borough Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

30/03/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202107102

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date

16/03/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202107074

Report type

Early resolution

Relevant body

Cardiff Council

View report
Other : Caerphilly County Borough Council
Report date

23/03/2022

Subject

Other

Outcome

Early resolution

Case ref number

202106987

Report type

Early resolution

Relevant body

Caerphilly County Borough Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Community Housing Association
Report date

16/03/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202106894

Report type

Early resolution

Relevant body

Cardiff Community Housing Association

View report
Road maintenance/road building : Cardiff Council
Report date

07/03/2022

Subject

Road maintenance/road building

Outcome

Early resolution

Case ref number

202106866

Report type

Early resolution

Relevant body

Cardiff Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date

25/03/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202106845

Report type

Early resolution

Relevant body

Cardiff Council

View report
Tenancy abandonment and evictions : Adra
Report date

01/03/2022

Subject

Tenancy abandonment and evictions

Outcome

Early resolution

Case ref number

202106816

Report type

Early resolution

Relevant body

Adra

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Trivallis
Report date

02/03/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202106785

Report type

Early resolution

Relevant body

Trivallis

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Vale of Glamorgan Council
Report date

25/03/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202108437

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Health : A GP Practice in the area of Aneurin Bevan University Health Board
Report date

29/03/2022

Subject

Health

Outcome

Early resolution

Case ref number

202108137

Report type

Early resolution

Relevant body

A GP Practice in the area of Aneurin Bevan University Health Board

View report
Housing : Cardiff Council
Report date

24/03/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202108089

Report type

Early resolution

Relevant body

Cardiff Council

View report
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date

24/03/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202108074

Report type

Early resolution

Relevant body

A GP Practice in the area of Betsi Cadwaladr University Health Board

View report
Refuse collection. recycling and waste disposal : Cardiff Council
Report date

23/03/2022

Subject

Refuse collection. recycling and waste disposal

Outcome

Early resolution

Case ref number

202108059

Report type

Early resolution

Relevant body

Cardiff Council

View report
Refuse collection. recycling and waste disposal : Neath Town Council
Report date

11/03/2022

Subject

Refuse collection. recycling and waste disposal

Outcome

Early resolution

Case ref number

202107996

Report type

Early resolution

Relevant body

Neath Town Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date

11/03/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202107953

Report type

Early resolution

Relevant body

Hafod Housing Association

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date

26/03/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202107880

Report type

Early resolution

Relevant body

Hafod Housing Association

View report
Adult Mental Health : Swansea Bay University Health Board
Report date

21/03/2022

Subject

Adult Mental Health

Outcome

Early resolution

Case ref number

202107853

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Health : Velindre University NHS Trust
Report date

17/03/2022

Subject

Health

Outcome

Early resolution

Case ref number

202107803

Report type

Early resolution

Relevant body

Velindre University NHS Trust

View report
Health : Cwm Taf Morgannwg University Health Board
Report date

24/03/2022

Subject

Health

Outcome

Early resolution

Case ref number

202107741

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Health : Aneurin Bevan University Health Board
Report date

01/03/2022

Subject

Health

Outcome

Early resolution

Case ref number

202107734

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Other : Ateb Group Ltd
Report date

11/03/2022

Subject

Other

Outcome

Early resolution

Case ref number

202107554

Report type

Early resolution

Relevant body

Ateb Group Ltd

View report
Health : Betsi Cadwaladr University Health Board
Report date

23/03/2022

Subject

Health

Outcome

Early resolution

Case ref number

202107543

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Independent Health Providers : Ceredigion County Council
Report date

23/03/2022

Subject

Independent Health Providers

Outcome

Early resolution

Case ref number

202107539

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Trivallis
Report date

16/03/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202107482

Report type

Early resolution

Relevant body

Trivallis

View report
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Three Cliffs Care Home
Report date

11/02/2022

Subject

Services for vulnerable adults (eg with learning difficulties. or with mental health issues)

Outcome

Upheld in whole or in part

Case ref number

202001726

Report type

Non-public interest report issued: complaint upheld

Relevant body

Three Cliffs Care Home

View report
Other : Swansea Council
Report date

11/02/2022

Subject

Other

Outcome

Upheld in whole or in part

Case ref number

201905269

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Council

View report
Services for People with a disability inc DFGs : Isle of Anglesey County Council
Report date

02/02/2022

Subject

Services for People with a disability inc DFGs

Outcome

Early resolution

Case ref number

202106137

Report type

Early resolution

Relevant body

Isle of Anglesey County Council

View report
Other : Rhondda Cynon Taf County Borough Council
Report date

12/02/2022

Subject

Other

Outcome

Early resolution

Case ref number

202105766

Report type

Early resolution

Relevant body

Rhondda Cynon Taf County Borough Council

View report
Education : Cardiff Council
Report date

12/02/2022

Subject

Education

Outcome

Early resolution

Case ref number

202105614

Report type

Early resolution

Relevant body

Cardiff Council

View report
Various Other : Brecon Beacons National Park Authority
Report date

14/02/2022

Subject

Various Other

Outcome

Early resolution

Case ref number

202104092

Report type

Early resolution

Relevant body

Brecon Beacons National Park Authority

View report
Clinical treatment outside hospital : A GP Practice in the area of Swansea Bay University Health Board
Report date

17/02/2022

Subject

Clinical treatment outside hospital

Outcome

Not Upheld

Case ref number

202101471

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A GP Practice in the area of Swansea Bay University Health Board

View report
Unauthorised development - calls for enforcement action etc : Neath Port Talbot Council
Report date

22/02/2022

Subject

Unauthorised development - calls for enforcement action etc

Outcome

Early resolution

Case ref number

202100976

Report type

Early resolution

Relevant body

Neath Port Talbot Council

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

01/02/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202100417

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

23/02/2022

Subject

Clinical treatment in hospital

Outcome

Voluntary settlement

Case ref number

202006285

Report type

Voluntary settlement

Relevant body

Hywel Dda University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date

09/02/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Upheld in whole or in part

Case ref number

202005789

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cardiff Council

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

08/02/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202005324

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

07/02/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202005302

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment outside hospital : A GP Practice in the area of Aneurin Bevan University Health Board
Report date

03/02/2022

Subject

Clinical treatment outside hospital

Outcome

Not Upheld

Case ref number

202005263

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A GP Practice in the area of Aneurin Bevan University Health Board

View report
Clinical treatment outside hospital; Other : Powys Teaching Health Board
Report date

14/02/2022

Subject

Clinical treatment outside hospital; Other

Outcome

Upheld in whole or in part

Case ref number

202004997

Report type

Non-public interest report issued: complaint upheld

Relevant body

Powys Teaching Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

01/02/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202004718

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

01/02/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202004693

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Neighbour disputes and anti-social behaviour : Trivallis
Report date

16/02/2022

Subject

Neighbour disputes and anti-social behaviour

Outcome

Not Upheld

Case ref number

202003546

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Trivallis

View report
Clinical treatment outside hospital : A GP Practice in the area of Swansea Bay University Health Board
Report date

11/02/2022

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202003325

Report type

Non-public interest report issued: complaint upheld

Relevant body

A GP Practice in the area of Swansea Bay University Health Board

View report
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date

24/02/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202107179

Report type

Early resolution

Relevant body

A GP Practice in the area of Betsi Cadwaladr University Health Board

View report
Health : Hywel Dda University Health Board
Report date

25/02/2022

Subject

Health

Outcome

Early resolution

Case ref number

202107149

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
School Transport : Bridgend County Borough Council
Report date

09/02/2022

Subject

School Transport

Outcome

Early resolution

Case ref number

202107134

Report type

Early resolution

Relevant body

Bridgend County Borough Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date

15/02/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202107083

Report type

Early resolution

Relevant body

Cardiff Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Wrexham County Borough Council
Report date

22/02/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202107020

Report type

Early resolution

Relevant body

Wrexham County Borough Council

View report
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Ceredigion County Council
Report date

07/02/2022

Subject

Services for vulnerable adults (eg with learning difficulties. or with mental health issues)

Outcome

Early resolution

Case ref number

202106906

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Complaints Handling : Bedwas, Trethomas & Machen Community Council
Report date

14/02/2022

Subject

Complaints Handling

Outcome

Early resolution

Case ref number

202106748

Report type

Early resolution

Relevant body

Bedwas, Trethomas & Machen Community Council

View report
Refuse collection. recycling and waste disposal : Flintshire County Council
Report date

03/02/2022

Subject

Refuse collection. recycling and waste disposal

Outcome

Early resolution

Case ref number

202106675

Report type

Early resolution

Relevant body

Flintshire County Council

View report
Housing : Newydd Housing Association
Report date

17/02/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202106630

Report type

Early resolution

Relevant body

Newydd Housing Association

View report
Other : Cardiff Council
Report date

07/02/2022

Subject

Other

Outcome

Early resolution

Case ref number

202106624

Report type

Early resolution

Relevant body

Cardiff Council

View report
Complaints Handling : Swansea Bay University Health Board
Report date

15/02/2022

Subject

Complaints Handling

Outcome

Early resolution

Case ref number

202106591

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Planning and Building Control : Swansea Council
Report date

11/02/2022

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202106497

Report type

Early resolution

Relevant body

Swansea Council

View report
Medication > Prescription dispensing : Cardiff and Vale University Health Board
Report date

19/02/2022

Subject

Medication > Prescription dispensing

Outcome

Early resolution

Case ref number

202106456

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Other : Ateb Group Ltd
Report date

22/02/2022

Subject

Other

Outcome

Early resolution

Case ref number

202106423

Report type

Early resolution

Relevant body

Ateb Group Ltd

View report
Services for People with a disability inc DFGs : Caerphilly County Borough Council
Report date

11/02/2022

Subject

Services for People with a disability inc DFGs

Outcome

Early resolution

Case ref number

202106300

Report type

Early resolution

Relevant body

Caerphilly County Borough Council

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

24/02/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202107622

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

24/02/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202107389

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

24/01/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202003301

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Housing : Bron Afon Community Housing Ltd
Report date

25/01/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202104846

Report type

Early resolution

Relevant body

Bron Afon Community Housing Ltd

View report
Appointment procedures (including outpatients) : Cardiff and Vale University Health Board
Report date

19/01/2022

Subject

Appointment procedures (including outpatients)

Outcome

Voluntary settlement

Case ref number

202104566

Report type

Voluntary settlement

Relevant body

Cardiff and Vale University Health Board

View report
Parking (including enforcement and bailiffs) : Cardiff Council
Report date

12/01/2022

Subject

Parking (including enforcement and bailiffs)

Outcome

Early resolution

Case ref number

202103886

Report type

Early resolution

Relevant body

Cardiff Council

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

22/01/2022

Subject

Clinical treatment in hospital

Outcome

Voluntary settlement

Case ref number

202100931

Report type

Voluntary settlement

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

29/01/2022

Subject

Clinical treatment in hospital

Outcome

Voluntary settlement

Case ref number

202100857

Report type

Voluntary settlement

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment outside hospital : A GP Practice in the area of Cardiff and Vale University Health Board
Report date

14/01/2022

Subject

Clinical treatment outside hospital

Outcome

Not Upheld

Case ref number

202100722

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A GP Practice in the area of Cardiff and Vale University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

31/01/2022

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202100433

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

28/01/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202100417

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Refuse collection. recycling and waste disposal : Cardiff Council
Report date

19/01/2022

Subject

Refuse collection. recycling and waste disposal

Outcome

Public Interest Report

Case ref number

202100409

Report type

Public interest report issued: complaint upheld

Relevant body

Cardiff Council

View report
Refuse collection. recycling and waste disposal : Cardiff Council
Report date

19/01/2022

Subject

Refuse collection. recycling and waste disposal

Outcome

Public Interest Report

Case ref number

202100061

Report type

Public interest report issued: complaint upheld

Relevant body

Cardiff Council

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

26/01/2022

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202006105

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Aneurin Bevan University Health Board

View report
Refuse collection. recycling and waste disposal : Cardiff Council
Report date

19/01/2022

Subject

Refuse collection. recycling and waste disposal

Outcome

Public Interest Report

Case ref number

202005937

Report type

Public interest report issued: complaint upheld

Relevant body

Cardiff Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

21/01/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202004779

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital : A GP Practice in the area of Swansea Bay University Health Board
Report date

18/01/2022

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202004634

Report type

Non-public interest report issued: complaint upheld

Relevant body

A GP Practice in the area of Swansea Bay University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

13/01/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202004511

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

27/01/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202003977

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

12/01/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202003339

Report type

Non-public interest report issued: complaint upheld

Relevant body

Hywel Dda University Health Board

View report
Health : Swansea Bay University Health Board
Report date

26/01/2022

Subject

Health

Outcome

Early resolution

Case ref number

202106625

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Complaints Handling : A GP Practice in the area of Swansea Bay University Health Board
Report date

19/01/2022

Subject

Complaints Handling

Outcome

Early resolution

Case ref number

202106487

Report type

Early resolution

Relevant body

A GP Practice in the area of Swansea Bay University Health Board

View report
Health : Aneurin Bevan University Health Board
Report date

06/01/2022

Subject

Health

Outcome

Early resolution

Case ref number

202106325

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Childrens Social Services : Ceredigion County Council
Report date

25/01/2022

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202106308

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Fostering. Looked after children. and SGOs : Caerphilly County Borough Council
Report date

20/01/2022

Subject

Fostering. Looked after children. and SGOs

Outcome

Early resolution

Case ref number

202106259

Report type

Early resolution

Relevant body

Caerphilly County Borough Council

View report
Childrens Social Services : Cardiff Council
Report date

12/01/2022

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202106249

Report type

Early resolution

Relevant body

Cardiff Council

View report
Complaints Handling : Swansea Council
Report date

29/01/2022

Subject

Complaints Handling

Outcome

Early resolution

Case ref number

202106178

Report type

Early resolution

Relevant body

Swansea Council

View report
Health : Hywel Dda University Health Board
Report date

13/01/2022

Subject

Health

Outcome

Early resolution

Case ref number

202106169

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

14/01/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202105913

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Other planning matters : Flintshire County Council
Report date

04/01/2022

Subject

Other planning matters

Outcome

Early resolution

Case ref number

202105904

Report type

Early resolution

Relevant body

Flintshire County Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date

11/01/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202105816

Report type

Early resolution

Relevant body

Cardiff Council

View report
Council Tax Reduction : Vale of Glamorgan Council
Report date

14/01/2022

Subject

Council Tax Reduction

Outcome

Early resolution

Case ref number

202105653

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Services for older people : Carmarthenshire County Council
Report date

21/01/2022

Subject

Services for older people

Outcome

Early resolution

Case ref number

202105630

Report type

Early resolution

Relevant body

Carmarthenshire County Council

View report
Planning and Building Control : Flintshire County Council
Report date

07/01/2022

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202105391

Report type

Early resolution

Relevant body

Flintshire County Council

View report
Health : Betsi Cadwaladr University Health Board
Report date

22/01/2022

Subject

Health

Outcome

Early resolution

Case ref number

202105228

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Other : Conwy County Borough Council
Report date

27/01/2022

Subject

Other

Outcome

Early resolution

Case ref number

202105152

Report type

Early resolution

Relevant body

Conwy County Borough Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Vale of Glamorgan Council
Report date

11/01/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202105043

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Noise and other nuisance issues : Bridgend County Borough Council
Report date

12/01/2022

Subject

Noise and other nuisance issues

Outcome

Early resolution

Case ref number

202105036

Report type

Early resolution

Relevant body

Bridgend County Borough Council

View report
Refuse collection. recycling and waste disposal : Cardiff Council
Report date

26/01/2022

Subject

Refuse collection. recycling and waste disposal

Outcome

Early resolution

Case ref number

202106822

Report type

Early resolution

Relevant body

Cardiff Council

View report
Integrity : Barry Town