28/03/2022
Clinical treatment outside hospital
Upheld in whole or in part
202003441
Non-public interest report issued: complaint upheld
Cwm Taf Morgannwg University Health Board
28/03/2022
Clinical treatment outside hospital
Upheld in whole or in part
202002712
Non-public interest report issued: complaint upheld
Swansea Bay University Health Board
24/03/2022
Clinical treatment in hospital
Upheld in whole or in part
202000167
Non-public interest report issued: complaint upheld
Aneurin Bevan University Health Board
31/03/2022
Fostering. Looked after children. and SGOs
Upheld in whole or in part
201907544
Non-public interest report issued: complaint upheld
Powys County Council
17/03/2022
Clinical treatment outside hospital
Not Upheld
202006039
Non-public interest report issued: complaint not upheld
A GP Practice in the area of Aneurin Bevan University Health Board
17/03/2022
Clinical treatment in hospital
Upheld in whole or in part
202005993
Non-public interest report issued: complaint upheld
Velindre University NHS Trust
29/03/2022
Clinical treatment in hospital
Upheld in whole or in part
202005905
Non-public interest report issued: complaint upheld
Cwm Taf Morgannwg University Health Board
09/03/2022
Clinical treatment in hospital
Upheld in whole or in part
202005745
Non-public interest report issued: complaint upheld
Cwm Taf Morgannwg University Health Board
28/03/2022
Ambulance Services
Voluntary settlement
202005721
Voluntary settlement
Welsh Ambulance Services NHS Trust
28/03/2022
Clinical treatment outside hospital
Voluntary settlement
202005708
Voluntary settlement
Hywel Dda University Health Board
09/03/2022
Clinical treatment in hospital
Upheld in whole or in part
202005624
Non-public interest report issued: complaint upheld
Hywel Dda University Health Board
14/03/2022
Agriculture and Fisheries
Upheld in whole or in part
202005585
Non-public interest report issued: complaint upheld
Rural Payments Wales
29/03/2022
Clinical treatment in hospital
Upheld in whole or in part
202005452
Non-public interest report issued: complaint upheld
Cwm Taf Morgannwg University Health Board
02/03/2022
Clinical treatment in hospital
Upheld in whole or in part
202005195
Non-public interest report issued: complaint upheld
Aneurin Bevan University Health Board
25/03/2022
Continuing care
Upheld in whole or in part
202005028
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
31/03/2022
Clinical treatment in hospital
Not Upheld
202004649
Non-public interest report issued: complaint not upheld
Aneurin Bevan University Health Board
04/03/2022
Clinical treatment in hospital
Upheld in whole or in part
202004499
Non-public interest report issued: complaint upheld
Aneurin Bevan University Health Board
23/03/2022
Clinical treatment in hospital
Upheld in whole or in part
202004139
Non-public interest report issued: complaint upheld
Hywel Dda University Health Board
04/03/2022
Services for People with a disability inc DFGs
Upheld in whole or in part
202003870
Non-public interest report issued: complaint upheld
Swansea Council
31/03/2022
Other
Early resolution
202103458
Early resolution
Caerphilly County Borough Council
18/03/2022
Finance and Taxation
Early resolution
202103058
Early resolution
Student Loans Company
25/03/2022
Clinical treatment in hospital
Upheld in whole or in part
202101775
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
18/03/2022
Clinical treatment in hospital
Upheld in whole or in part
202101446
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
28/03/2022
Continuing care
Voluntary settlement
202101391
Voluntary settlement
Betsi Cadwaladr University Health Board
23/03/2022
Clinical treatment outside hospital
Not Upheld
202100437
Non-public interest report issued: complaint not upheld
A Dental Practice in the area of Swansea Bay University Health Board
24/03/2022
Clinical treatment outside hospital
Upheld in whole or in part
202100343
Non-public interest report issued: complaint upheld
Powys Teaching Health Board
21/03/2022
Clinical treatment outside hospital
Upheld in whole or in part
202100210
Non-public interest report issued: complaint upheld
A GP Practice in the area of Aneurin Bevan University Health Board
29/03/2022
Clinical treatment in hospital
Upheld in whole or in part
202100189
Non-public interest report issued: complaint upheld
Hywel Dda University Health Board
21/03/2022
Clinical treatment outside hospital
Upheld in whole or in part
202100038
Non-public interest report issued: complaint upheld
Aneurin Bevan University Health Board
03/03/2022
Clinical treatment outside hospital
Not Upheld
202006430
Non-public interest report issued: complaint not upheld
Betsi Cadwaladr University Health Board
23/03/2022
Referral to treatment time
Not Upheld
202006423
Non-public interest report issued: complaint not upheld
Betsi Cadwaladr University Health Board
30/03/2022
Clinical treatment in hospital
Upheld in whole or in part
202006132
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
28/03/2022
Clinical treatment outside hospital
Upheld in whole or in part
202006099
Non-public interest report issued: complaint upheld
Swansea Bay University Health Board
21/03/2022
Services for older people
Not Upheld
202006083
Non-public interest report issued: complaint not upheld
Wrexham County Borough Council
26/03/2022
Health
Not Upheld
202006053
Non-public interest report issued: complaint not upheld
Betsi Cadwaladr University Health Board
10/03/2022
Health
Early resolution
202106766
Early resolution
Betsi Cadwaladr University Health Board
04/03/2022
Clinical treatment in hospital
Early resolution
202106700
Early resolution
Cwm Taf Morgannwg University Health Board
16/03/2022
Neighbour disputes and anti-social behaviour
Early resolution
202106670
Early resolution
Gwynedd Council
09/03/2022
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202106659
Early resolution
Carmarthenshire County Council
25/03/2022
Clinical treatment in hospital
Early resolution
202106638
Early resolution
Betsi Cadwaladr University Health Board
16/03/2022
Health
Early resolution
202106438
Early resolution
A GP Practice in the area of Aneurin Bevan University Health Board
16/03/2022
Clinical treatment outside hospital; GP
Early resolution
202106424
Early resolution
A GP Practice in the area of Aneurin Bevan University Health Board
08/03/2022
Flooding/Flood Damage
Early resolution
202106399
Early resolution
Flintshire County Council
14/03/2022
Clinical treatment in hospital
Early resolution
202106387
Early resolution
Aneurin Bevan University Health Board
24/03/2022
Clinical treatment in hospital
Early resolution
202106350
Early resolution
Betsi Cadwaladr University Health Board
07/03/2022
Health
Early resolution
202106088
Early resolution
Swansea Bay University Health Board
09/03/2022
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202105641
Early resolution
Grwp Cynefin
10/03/2022
Other
Voluntary settlement
202105314
Voluntary settlement
Swansea Bay University Health Board
25/03/2022
Other
Upheld in whole or in part
202104393
Non-public interest report issued: complaint upheld
Flintshire County Council
30/03/2022
School Transport
Upheld in whole or in part
202104084
Non-public interest report issued: complaint upheld
Vale of Glamorgan Council
16/03/2022
Continuing care
Early resolution
202107439
Early resolution
Swansea Bay University Health Board
02/03/2022
Safeguarding
Early resolution
202107399
Early resolution
Rhondda Cynon Taf County Borough Council
10/03/2022
Health
Early resolution
202107247
Early resolution
Betsi Cadwaladr University Health Board
16/03/2022
Clinical treatment in hospital
Early resolution
202107207
Early resolution
Aneurin Bevan University Health Board
28/03/2022
Clinical treatment in hospital
Early resolution
202107150
Early resolution
Aneurin Bevan University Health Board
09/03/2022
Care homes
Early resolution
202107140
Early resolution
Carmarthenshire County Council
01/03/2022
Council Tax
Early resolution
202107135
Early resolution
Merthyr Tydfil County Borough Council
30/03/2022
Clinical treatment in hospital
Early resolution
202107102
Early resolution
Betsi Cadwaladr University Health Board
16/03/2022
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202107074
Early resolution
Cardiff Council
23/03/2022
Other
Early resolution
202106987
Early resolution
Caerphilly County Borough Council
16/03/2022
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202106894
Early resolution
Cardiff Community Housing Association
07/03/2022
Road maintenance/road building
Early resolution
202106866
Early resolution
Cardiff Council
25/03/2022
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202106845
Early resolution
Cardiff Council
01/03/2022
Tenancy abandonment and evictions
Early resolution
202106816
Early resolution
Adra
02/03/2022
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202106785
Early resolution
Trivallis
25/03/2022
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202108437
Early resolution
Vale of Glamorgan Council
29/03/2022
Health
Early resolution
202108137
Early resolution
A GP Practice in the area of Aneurin Bevan University Health Board
24/03/2022
Housing
Early resolution
202108089
Early resolution
Cardiff Council
24/03/2022
Clinical treatment outside hospital; GP
Early resolution
202108074
Early resolution
A GP Practice in the area of Betsi Cadwaladr University Health Board
23/03/2022
Refuse collection. recycling and waste disposal
Early resolution
202108059
Early resolution
Cardiff Council
11/03/2022
Refuse collection. recycling and waste disposal
Early resolution
202107996
Early resolution
Neath Town Council
11/03/2022
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202107953
Early resolution
Hafod Housing Association
26/03/2022
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202107880
Early resolution
Hafod Housing Association
21/03/2022
Adult Mental Health
Early resolution
202107853
Early resolution
Swansea Bay University Health Board
17/03/2022
Health
Early resolution
202107803
Early resolution
Velindre University NHS Trust
24/03/2022
Health
Early resolution
202107741
Early resolution
Cwm Taf Morgannwg University Health Board
01/03/2022
Health
Early resolution
202107734
Early resolution
Aneurin Bevan University Health Board
11/03/2022
Other
Early resolution
202107554
Early resolution
Ateb Group Ltd
23/03/2022
Health
Early resolution
202107543
Early resolution
Betsi Cadwaladr University Health Board
23/03/2022
Independent Health Providers
Early resolution
202107539
Early resolution
Ceredigion County Council
16/03/2022
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202107482
Early resolution
Trivallis
11/02/2022
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Upheld in whole or in part
202001726
Non-public interest report issued: complaint upheld
Three Cliffs Care Home
11/02/2022
Other
Upheld in whole or in part
201905269
Non-public interest report issued: complaint upheld
Swansea Council
02/02/2022
Services for People with a disability inc DFGs
Early resolution
202106137
Early resolution
Isle of Anglesey County Council
12/02/2022
Other
Early resolution
202105766
Early resolution
Rhondda Cynon Taf County Borough Council
12/02/2022
Education
Early resolution
202105614
Early resolution
Cardiff Council
14/02/2022
Various Other
Early resolution
202104092
Early resolution
Brecon Beacons National Park Authority
17/02/2022
Clinical treatment outside hospital
Not Upheld
202101471
Non-public interest report issued: complaint not upheld
A GP Practice in the area of Swansea Bay University Health Board
22/02/2022
Unauthorised development - calls for enforcement action etc
Early resolution
202100976
Early resolution
Neath Port Talbot Council
01/02/2022
Clinical treatment in hospital
Upheld in whole or in part
202100417
Non-public interest report issued: complaint upheld
Aneurin Bevan University Health Board
23/02/2022
Clinical treatment in hospital
Voluntary settlement
202006285
Voluntary settlement
Hywel Dda University Health Board
09/02/2022
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Upheld in whole or in part
202005789
Non-public interest report issued: complaint upheld
Cardiff Council
08/02/2022
Clinical treatment in hospital
Upheld in whole or in part
202005324
Non-public interest report issued: complaint upheld
Aneurin Bevan University Health Board
07/02/2022
Clinical treatment in hospital
Upheld in whole or in part
202005302
Non-public interest report issued: complaint upheld
Cwm Taf Morgannwg University Health Board
03/02/2022
Clinical treatment outside hospital
Not Upheld
202005263
Non-public interest report issued: complaint not upheld
A GP Practice in the area of Aneurin Bevan University Health Board
14/02/2022
Clinical treatment outside hospital; Other
Upheld in whole or in part
202004997
Non-public interest report issued: complaint upheld
Powys Teaching Health Board
01/02/2022
Clinical treatment in hospital
Upheld in whole or in part
202004718
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
01/02/2022
Clinical treatment in hospital
Upheld in whole or in part
202004693
Non-public interest report issued: complaint upheld
Cwm Taf Morgannwg University Health Board
16/02/2022
Neighbour disputes and anti-social behaviour
Not Upheld
202003546
Non-public interest report issued: complaint not upheld
Trivallis
11/02/2022
Clinical treatment outside hospital
Upheld in whole or in part
202003325
Non-public interest report issued: complaint upheld
A GP Practice in the area of Swansea Bay University Health Board
24/02/2022
Clinical treatment outside hospital; GP
Early resolution
202107179
Early resolution
A GP Practice in the area of Betsi Cadwaladr University Health Board
25/02/2022
Health
Early resolution
202107149
Early resolution
Hywel Dda University Health Board
09/02/2022
School Transport
Early resolution
202107134
Early resolution
Bridgend County Borough Council
15/02/2022
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202107083
Early resolution
Cardiff Council
22/02/2022
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202107020
Early resolution
Wrexham County Borough Council
07/02/2022
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Early resolution
202106906
Early resolution
Ceredigion County Council
14/02/2022
Complaints Handling
Early resolution
202106748
Early resolution
Bedwas, Trethomas & Machen Community Council
03/02/2022
Refuse collection. recycling and waste disposal
Early resolution
202106675
Early resolution
Flintshire County Council
17/02/2022
Housing
Early resolution
202106630
Early resolution
Newydd Housing Association
07/02/2022
Other
Early resolution
202106624
Early resolution
Cardiff Council
15/02/2022
Complaints Handling
Early resolution
202106591
Early resolution
Swansea Bay University Health Board
11/02/2022
Planning and Building Control
Early resolution
202106497
Early resolution
Swansea Council
19/02/2022
Medication > Prescription dispensing
Early resolution
202106456
Early resolution
Cardiff and Vale University Health Board
22/02/2022
Other
Early resolution
202106423
Early resolution
Ateb Group Ltd
11/02/2022
Services for People with a disability inc DFGs
Early resolution
202106300
Early resolution
Caerphilly County Borough Council
24/02/2022
Clinical treatment in hospital
Early resolution
202107622
Early resolution
Swansea Bay University Health Board
24/02/2022
Clinical treatment in hospital
Early resolution
202107389
Early resolution
Cardiff and Vale University Health Board
24/01/2022
Clinical treatment in hospital
Upheld in whole or in part
202003301
Non-public interest report issued: complaint upheld
Cwm Taf Morgannwg University Health Board
25/01/2022
Housing
Early resolution
202104846
Early resolution
Bron Afon Community Housing Ltd
19/01/2022
Appointment procedures (including outpatients)
Voluntary settlement
202104566
Voluntary settlement
Cardiff and Vale University Health Board
12/01/2022
Parking (including enforcement and bailiffs)
Early resolution
202103886
Early resolution
Cardiff Council
22/01/2022
Clinical treatment in hospital
Voluntary settlement
202100931
Voluntary settlement
Cwm Taf Morgannwg University Health Board
29/01/2022
Clinical treatment in hospital
Voluntary settlement
202100857
Voluntary settlement
Hywel Dda University Health Board
14/01/2022
Clinical treatment outside hospital
Not Upheld
202100722
Non-public interest report issued: complaint not upheld
A GP Practice in the area of Cardiff and Vale University Health Board
31/01/2022
Clinical treatment in hospital
Not Upheld
202100433
Non-public interest report issued: complaint not upheld
Hywel Dda University Health Board
28/01/2022
Clinical treatment in hospital
Upheld in whole or in part
202100417
Non-public interest report issued: complaint upheld
Aneurin Bevan University Health Board
19/01/2022
Refuse collection. recycling and waste disposal
Upheld in whole or in part
202100409
Public interest report issued: complaint upheld
Cardiff Council
19/01/2022
Refuse collection. recycling and waste disposal
Upheld in whole or in part
202100061
Public interest report issued: complaint upheld
Cardiff Council
26/01/2022
Clinical treatment in hospital
Not Upheld
202006105
Non-public interest report issued: complaint not upheld
Aneurin Bevan University Health Board
19/01/2022
Refuse collection. recycling and waste disposal
Upheld in whole or in part
202005937
Public interest report issued: complaint upheld
Cardiff Council
21/01/2022
Clinical treatment in hospital
Upheld in whole or in part
202004779
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
18/01/2022
Clinical treatment outside hospital
Upheld in whole or in part
202004634
Non-public interest report issued: complaint upheld
A GP Practice in the area of Swansea Bay University Health Board
13/01/2022
Clinical treatment in hospital
Upheld in whole or in part
202004511
Non-public interest report issued: complaint upheld
Aneurin Bevan University Health Board
27/01/2022
Clinical treatment in hospital
Upheld in whole or in part
202003977
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
12/01/2022
Clinical treatment in hospital
Upheld in whole or in part
202003339
Non-public interest report issued: complaint upheld
Hywel Dda University Health Board
26/01/2022
Health
Early resolution
202106625
Early resolution
Swansea Bay University Health Board
19/01/2022
Complaints Handling
Early resolution
202106487
Early resolution
A GP Practice in the area of Swansea Bay University Health Board
06/01/2022
Health
Early resolution
202106325
Early resolution
Aneurin Bevan University Health Board
25/01/2022
Childrens Social Services
Early resolution
202106308
Early resolution
Ceredigion County Council
20/01/2022
Fostering. Looked after children. and SGOs
Early resolution
202106259
Early resolution
Caerphilly County Borough Council
12/01/2022
Childrens Social Services
Early resolution
202106249
Early resolution
Cardiff Council
29/01/2022
Complaints Handling
Early resolution
202106178
Early resolution
Swansea Council
13/01/2022
Health
Early resolution
202106169
Early resolution
Hywel Dda University Health Board
14/01/2022
Clinical treatment in hospital
Early resolution
202105913
Early resolution
Cardiff and Vale University Health Board
04/01/2022
Other planning matters
Early resolution
202105904
Early resolution
Flintshire County Council
11/01/2022
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202105816
Early resolution
Cardiff Council
14/01/2022
Council Tax Reduction
Early resolution
202105653
Early resolution
Vale of Glamorgan Council
21/01/2022
Services for older people
Early resolution
202105630
Early resolution
Carmarthenshire County Council
07/01/2022
Planning and Building Control
Early resolution
202105391
Early resolution
Flintshire County Council
22/01/2022
Health
Early resolution
202105228
Early resolution
Betsi Cadwaladr University Health Board
27/01/2022
Other
Early resolution
202105152
Early resolution
Conwy County Borough Council
11/01/2022
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202105043
Early resolution
Vale of Glamorgan Council
12/01/2022
Noise and other nuisance issues
Early resolution
202105036
Early resolution
Bridgend County Borough Council
26/01/2022
Refuse collection. recycling and waste disposal
Early resolution
202106822
Early resolution
Cardiff Council
08/11/2021
CODE : Integrity
CODE
202003545
CODE - Discontinued
Barry Town Council
08/11/2021
CODE : Integrity
CODE
202003631
CODE - Referred to Standards Committee/APW
Vale of Glamorgan Council
08/10/2021
CODE : Promotion of equality and respect
CODE
202004458
CODE - Discontinued
Pembrokeshire County Council
12/07/2021
CODE : Promotion of equality and respect
CODE
202000622
CODE - Referred to Standards Committee/APW
Sully and Lavernock Community Council
12/05/2021
CODE : Disclosure and registration of interests
CODE
202004765
CODE - Discontinued
Conwy Town Council
12/05/2021
CODE : Disclosure and registration of interests
CODE
202004764
CODE - Discontinued
Conwy Town Council
05/10/2021
CODE : Promotion of equality and respect
CODE
202002960
CODE - No action necessary
Gwynedd Council
14/09/2021
CODE : Integrity
CODE
202102047
CODE - No evidence of breach
Pembrokeshire County Council
06/09/2021
CODE : Duty to uphold the law
CODE
202100504
CODE - No action to be taken
Bodelwyddan Town Council
02/09/2021
CODE : Integrity
CODE
202002555
CODE - Referred to Standards Committee/APW
Caernarfon Royal Town Council
02/09/2021
CODE : Integrity
CODE
202002215
CODE - Referred to Standards Committee/APW
Gwynedd Council
02/08/2021
CODE : Promotion of equality and respect
CODE
201906362
CODE - Referred to Standards Committee/APW
Abertillery & Llanhilleth Community Council
30/07/2021
CODE : Promotion of equality and respect
CODE
202002984
CODE - No evidence of breach
Llantwit Fardre Community Council
30/07/2021
CODE : Promotion of equality and respect
CODE
202002418
CODE - No evidence of breach
Rhondda Cynon Taf County Borough Council
20/07/2021
CODE : Integrity
CODE
202005795
CODE - No evidence of breach
Neath Port Talbot Council
13/07/2021
CODE : Selflessness and stewardship
CODE
202001914
CODE - Referred to Standards Committee/APW
Newport City Council
15/06/2021
CODE : Integrity
CODE
202004182
CODE - No evidence of breach
Saltney Town Council
23/04/2021
CODE : Promotion of equality and respect
CODE
202000789
CODE - Referred to Standards Committee/APW
Pembroke Dock Town Council
20/12/2021
Clinical treatment in hospital
Upheld in whole or in part
202003456
Non-public interest report issued: complaint upheld
Swansea Bay University Health Board
01/12/2021
Other
Upheld in whole or in part
202003444
Non-public interest report issued: complaint upheld
Cwm Taf Morgannwg University Health Board
10/12/2021
Health
Upheld in whole or in part
202002671
Non-public interest report issued: complaint upheld
Cwm Taf Morgannwg University Health Board
21/12/2021
Clinical treatment in hospital
Upheld in whole or in part
202000712
Non-public interest report issued: complaint upheld
Cardiff and Vale University Health Board
16/12/2021
Clinical treatment in hospital
Voluntary settlement
201900726
Voluntary settlement
Betsi Cadwaladr University Health Board
02/12/2021
Other planning matters
Early resolution
202105257
Early resolution
Gwynedd Council
21/12/2021
Clinical treatment in hospital
Early resolution
202105116
Early resolution
Cwm Taf Morgannwg University Health Board
14/12/2021
Childrens Social Services
Early resolution
202105113
Early resolution
Cardiff Council
14/12/2021
Health
Early resolution
202105068
Early resolution
Aneurin Bevan University Health Board
14/12/2021
Finance and Taxation
Early resolution
202105018
Early resolution
Cardiff Council
22/12/2021
Health
Early resolution
202104866
Early resolution
Aneurin Bevan University Health Board
09/12/2021
Clinical treatment in hospital
Early resolution
202104832
Early resolution
Aneurin Bevan University Health Board
10/12/2021
Clinical treatment in hospital
Early resolution
202104771
Early resolution
Aneurin Bevan University Health Board
14/12/2021
Referral to treatment time
Early resolution
202103967
Early resolution
Betsi Cadwaladr University Health Board
10/12/2021
Noise and other nuisance issues
Early resolution
202103608
Early resolution
Wrexham County Borough Council
07/12/2021
Other
Early resolution
202103078
Early resolution
Natural Resources Wales
17/12/2021
Clinical treatment in hospital
Voluntary settlement
202101846
Voluntary settlement
Cardiff and Vale University Health Board
16/12/2021
Clinical treatment in hospital
Upheld in whole or in part
202100242
Non-public interest report issued: complaint upheld
Aneurin Bevan University Health Board
21/12/2021
Clinical treatment outside hospital
Not Upheld
202005598
Non-public interest report issued: complaint not upheld
Aneurin Bevan University Health Board
15/12/2021
Other
Upheld in whole or in part
202005357
Non-public interest report issued: complaint upheld
Swansea Bay University Health Board
02/12/2021
Clinical treatment in hospital
Not Upheld
202004757
Non-public interest report issued: complaint not upheld
Cwm Taf Morgannwg University Health Board
21/12/2021
Clinical treatment in hospital
Upheld in whole or in part
202004407
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
15/12/2021
Neighbour disputes and anti-social behaviour
Upheld in whole or in part
202004278
Non-public interest report issued: complaint upheld
Wales & West Housing Association
09/12/2021
Clinical treatment in hospital
Upheld in whole or in part
202004242
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
09/12/2021
Clinical treatment in hospital
Not Upheld
202004090
Non-public interest report issued: complaint not upheld
Cwm Taf Morgannwg University Health Board
22/12/2021
Complaints Handling
Early resolution
202106150
Early resolution
Aneurin Bevan University Health Board
17/12/2021
Health
Early resolution
202106062
Early resolution
Betsi Cadwaladr University Health Board
14/12/2021
Health
Early resolution
202105948
Early resolution
Aneurin Bevan University Health Board
15/12/2021
Planning and Building Control
Early resolution
202105868
Early resolution
Flintshire County Council
13/12/2021
Health
Early resolution
202105810
Early resolution
Welsh Ambulance Services NHS Trust
17/12/2021
Housing
Early resolution
202105801
Early resolution
Cardiff Council
16/12/2021
Continuing care
Early resolution
202105747
Early resolution
Betsi Cadwaladr University Health Board
17/12/2021
Health
Early resolution
202105664
Early resolution
Swansea Bay University Health Board
17/12/2021
Health
Early resolution
202105645
Early resolution
Aneurin Bevan University Health Board
22/12/2021
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202105627
Early resolution
Hafod Housing Association
09/12/2021
Roads and Transport
Early resolution
202105561
Early resolution
Cardiff Council
21/12/2021
Environment and Environmental Health
Early resolution
202105334
Early resolution
Flintshire County Council
23/12/2021
Housing
Early resolution
202105315
Early resolution
North Wales Housing
19/11/2021
Clinical treatment in hospital
Upheld in whole or in part
202002739
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
15/11/2021
Clinical treatment in hospital
Upheld in whole or in part
202001464
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
29/11/2021
Childrens Social Services
Early resolution
202103857
Early resolution
Cardiff Council
23/11/2021
Clinical treatment in hospital
Early resolution
202103698
Early resolution
Hywel Dda University Health Board
11/11/2021
Clinical treatment in hospital
Early resolution
202103344
Early resolution
Cwm Taf Morgannwg University Health Board
23/11/2021
Clinical treatment in hospital
Upheld in whole or in part
202100209
Non-public interest report issued: complaint upheld
Aneurin Bevan University Health Board
15/11/2021
Clinical treatment in hospital
Not Upheld
202005461
Non-public interest report issued: complaint not upheld
Aneurin Bevan University Health Board
09/11/2021
Clinical treatment in hospital
Upheld in whole or in part
202004970
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
25/11/2021
Special Educational Needs (SEN)
Upheld in whole or in part
202004968
Non-public interest report issued: complaint upheld
Bridgend County Borough Council
15/11/2021
Clinical treatment in hospital
Not Upheld
202004232
Non-public interest report issued: complaint not upheld
Betsi Cadwaladr University Health Board
30/11/2021
Applications. allocations. transfer and exchanges
Upheld in whole or in part
202003764
Non-public interest report issued: complaint upheld
Gwynedd Council
19/11/2021
Clinical treatment in hospital
Upheld in whole or in part
202003694
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
16/11/2021
Other
Upheld in whole or in part
202003565
Non-public interest report issued: complaint upheld
Swansea Council
22/11/2021
Clinical treatment in hospital
Upheld in whole or in part
202003539
Public interest report issued: complaint upheld
Cardiff and Vale University Health Board
11/11/2021
Clinical treatment in hospital
Upheld in whole or in part
202003442
Non-public interest report issued: complaint upheld
Cwm Taf Morgannwg University Health Board
04/11/2021
Clinical treatment in hospital
Upheld in whole or in part
202003385
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
02/11/2021
Clinical treatment in hospital
Upheld in whole or in part
202003223
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
16/11/2021
Other
Early resolution
202105371
Early resolution
United Welsh Housing Association
19/11/2021
Health
Early resolution
202105255
Early resolution
A GP Practice in the area of Swansea Bay University Health Board
05/11/2021
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202105224
Early resolution
Hafod Housing Association
23/11/2021
Housing
Early resolution
202105040
Early resolution
Powys County Council
19/11/2021
Refuse collection. recycling and waste disposal
Early resolution
202105025
Early resolution
Cardiff Council
17/11/2021
Other
Early resolution
202104986
Early resolution
Powys County Council
29/11/2021
Clinical treatment in hospital
Early resolution
202104925
Early resolution
Cwm Taf Morgannwg University Health Board
03/11/2021
School Transport
Early resolution
202104900
Early resolution
Neath Port Talbot Council
30/11/2021
Handling of planning application (failure to notify those affected)
Early resolution
202104828
Early resolution
Flintshire County Council
24/11/2021
Clinical treatment in hospital
Early resolution
202104770
Early resolution
Aneurin Bevan University Health Board
03/11/2021
Community Care (Day Care/Care at Own Home)
Early resolution
202104746
Early resolution
Flintshire County Council
24/11/2021
Neighbour disputes and anti-social behaviour
Early resolution
202104656
Early resolution
Vale of Glamorgan Council
26/11/2021
NHS Independent Provider
Early resolution
202104508
Early resolution
A GP Practice in the area of Cardiff and Vale University Health Board
04/11/2021
Unauthorised development - calls for enforcement action etc
Early resolution
202104499
Early resolution
Carmarthenshire County Council
02/11/2021
Childrens Social Services
Early resolution
202104070
Early resolution
Cardiff Council
18/11/2021
Health
Early resolution
202104047
Early resolution
Aneurin Bevan University Health Board
08/11/2021
Various Other
Early resolution
202104024
Early resolution
Cafcass Cymru
30/11/2021
Building Control
Early resolution
202105537
Early resolution
Flintshire County Council
26/11/2021
Health
Early resolution
202105659
Early resolution
A GP Practice in the area of Cardiff and Vale University Health Board
08/10/2021
Clinical treatment in hospital
Early resolution
202100574
Early resolution
Cwm Taf Morgannwg University Health Board
18/10/2021
Clinical treatment in hospital
Upheld in whole or in part
202004188
Non-public interest report issued: complaint upheld
Hywel Dda University Health Board
05/10/2021
Clinical treatment in hospital
Not Upheld
202004044
Non-public interest report issued: complaint not upheld
Cardiff and Vale University Health Board
27/10/2021
Safeguarding
Upheld in whole or in part
202003937
Non-public interest report issued: complaint upheld
Pembrokeshire County Council
26/10/2021
Clinical treatment in hospital
Upheld in whole or in part
202003916
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
29/10/2021
Clinical treatment in hospital
Upheld in whole or in part
202003470
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
21/10/2021
Clinical treatment in hospital
Upheld in whole or in part
202003402
Non-public interest report issued: complaint upheld
Swansea Bay University Health Board
07/10/2021
Clinical treatment in hospital
Upheld in whole or in part
202003237
Non-public interest report issued: complaint upheld
Cwm Taf Morgannwg University Health Board
06/10/2021
Clinical treatment outside hospital; GP
Not Upheld
202003164
Non-public interest report issued: complaint not upheld
A GP Practice in the area of Cwm Taf Morgannwg University Health Board
07/10/2021
Health
Upheld in whole or in part
202003088
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
29/10/2021
Clinical treatment in hospital
Upheld in whole or in part
202002995
Non-public interest report issued: complaint upheld
Swansea Bay University Health Board
14/10/2021
Clinical treatment in hospital
Upheld in whole or in part
202002872
Non-public interest report issued: complaint upheld
Swansea Bay University Health Board
29/10/2021
Other
Upheld in whole or in part
202002709
Non-public interest report issued: complaint upheld
Swansea Council
12/10/2021
Fostering. Looked after children. and SGOs
Upheld in whole or in part
202002681
Non-public interest report issued: complaint upheld
Vale of Glamorgan Council
21/10/2021
Clinical treatment outside hospital
Upheld in whole or in part
202002388
Non-public interest report issued: complaint upheld
Cwm Taf Morgannwg University Health Board
04/10/2021
Estate management and environment/common areas/hedges and fences etc
Early resolution
202103621
Early resolution
Monmouthshire Housing Association
15/10/2021
Other
Early resolution
202103573
Early resolution
Flintshire County Council
12/10/2021
Childrens Social Services
Early resolution
202103524
Early resolution
Cardiff Council
12/10/2021
Health
Early resolution
202103463
Early resolution
Betsi Cadwaladr University Health Board
19/10/2021
Other
Early resolution
202103367
Early resolution
Swansea Bay University Health Board
14/10/2021
Clinical treatment in hospital
Early resolution
202103361
Early resolution
Cwm Taf Morgannwg University Health Board
05/10/2021
Unauthorised development - calls for enforcement action etc
Early resolution
202103356
Early resolution
Vale of Glamorgan Council
20/10/2021
Neighbour disputes and anti-social behaviour
Early resolution
202103239
Early resolution
Coastal Housing Group Ltd
29/10/2021
Other
Early resolution
202103220
Early resolution
Betsi Cadwaladr University Health Board
01/10/2021
Clinical treatment in hospital
Early resolution
202103201
Early resolution
Aneurin Bevan University Health Board
01/10/2021
Patient list issues
Early resolution
202103182
Early resolution
Hywel Dda University Health Board
15/10/2021
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202103137
Early resolution
Valleys To Coast Housing
06/10/2021
Adult Mental Health
Early resolution
202103119
Early resolution
Swansea Bay University Health Board
12/10/2021
Various Other
Early resolution
202103117
Early resolution
Cardiff Council
19/10/2021
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202103115
Early resolution
Hafod Housing Association
01/10/2021
Clinical treatment in hospital
Early resolution
202102963
Early resolution
Aneurin Bevan University Health Board
01/10/2021
Parking (including enforcement and bailiffs)
Early resolution
202102833
Early resolution
Newport City Council
04/10/2021
Clinical treatment in hospital
Early resolution
202101269
Early resolution
Swansea Bay University Health Board
27/10/2021
Noise and other nuisance issues
Early resolution
202100971
Early resolution
Carmarthenshire County Council
29/10/2021
Refuse collection. recycling and waste disposal
Early resolution
202104763
Early resolution
Newport City Council
26/10/2021
Clinical treatment in hospital
Early resolution
202104739
Early resolution
Aneurin Bevan University Health Board
26/10/2021
Other
Early resolution
202104682
Early resolution
Denbighshire County Council
15/10/2021
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202104624
Early resolution
Linc Cymru Housing Association
14/10/2021
Refuse collection. recycling and waste disposal
Early resolution
202104595
Early resolution
Cardiff Council
25/10/2021
Environment and Environmental Health
Early resolution
202104399
Early resolution
Cardiff Council
21/10/2021
Childrens Social Services
Early resolution
202104304
Early resolution
Cardiff Council
06/10/2021
Finance and Taxation
Early resolution
202104213
Early resolution
Ceredigion County Council
21/10/2021
Unauthorised development - calls for enforcement action etc
Early resolution
202104158
Early resolution
Ceredigion County Council
04/10/2021
Refuse collection. recycling and waste disposal
Early resolution
202103982
Early resolution
Cardiff Council
21/10/2021
Clinical treatment outside hospital; GP
Early resolution
202103895
Early resolution
Betsi Cadwaladr University Health Board
18/10/2021
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202103888
Early resolution
Cardiff Council
17/09/2021
Clinical treatment in hospital
Upheld in whole or in part
202001878
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
17/09/2021
Clinical treatment outside hospital; Physiotherapist
Upheld in whole or in part
201904733
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
20/09/2021
Clinical treatment outside hospital
Not Upheld
202005257
Non-public interest report issued: complaint not upheld
Betsi Cadwaladr University Health Board
09/09/2021
Clinical treatment in hospital
Not Upheld
202004766
Non-public interest report issued: complaint not upheld
Swansea Bay University Health Board
27/09/2021
Clinical treatment outside hospital
Upheld in whole or in part
202004670
Non-public interest report issued: complaint upheld
Velindre University NHS Trust
27/09/2021
Clinical treatment outside hospital
Not Upheld
202003746
Non-public interest report issued: complaint not upheld
Betsi Cadwaladr University Health Board
16/09/2021
Clinical treatment in hospital
Upheld in whole or in part
202003734
Non-public interest report issued: complaint upheld
Cwm Taf Morgannwg University Health Board
23/09/2021
Clinical treatment outside hospital
Upheld in whole or in part
202003712
Non-public interest report issued: complaint upheld
A GP Practice in the area of Aneurin Bevan University Health Board
02/09/2021
Clinical treatment in hospital
Not Upheld
202003520
Non-public interest report issued: complaint not upheld
Aneurin Bevan University Health Board
27/09/2021
Clinical treatment in hospital
Not Upheld
202003037
Non-public interest report issued: complaint not upheld
Cwm Taf Morgannwg University Health Board
15/09/2021
Clinical treatment in hospital
Upheld in whole or in part
202003032
Non-public interest report issued: complaint upheld
Swansea Bay University Health Board
29/09/2021
Clinical treatment in hospital
Upheld in whole or in part
202002637
Non-public interest report issued: complaint upheld
Swansea Bay University Health Board
29/09/2021
Clinical treatment in hospital
Upheld in whole or in part
202002558
Public interest report issued: complaint upheld
Hywel Dda University Health Board
13/09/2021
Clinical treatment in hospital
Upheld in whole or in part
202002383
Non-public interest report issued: complaint upheld
Swansea Bay University Health Board
13/09/2021
Clinical treatment in hospital
Upheld in whole or in part
202002379
Non-public interest report issued: complaint upheld
Aneurin Bevan University Health Board
14/09/2021
Clinical treatment in hospital
Upheld in whole or in part
202002309
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
22/09/2021
Clinical treatment in hospital
Upheld in whole or in part
202002196
Non-public interest report issued: complaint upheld
Aneurin Bevan University Health Board
08/09/2021
Independent Health Care providers
Early resolution
202102237
Early resolution
Hywel Dda University Health Board
17/09/2021
Handling of planning application (other)
Early resolution
202102202
Early resolution
Ceredigion County Council
01/09/2021
Clinical treatment outside hospital
Early resolution
202101991
Early resolution
A GP Practice in the area of Betsi Cadwaladr University Health Board
01/09/2021
Various Other
Early resolution
202101978
Early resolution
Cardiff Council
03/09/2021
Other
Early resolution
202101795
Early resolution
Isle of Anglesey County Council
30/09/2021
Clinical treatment in hospital
Early resolution
202101749
Early resolution
Betsi Cadwaladr University Health Board
01/09/2021
Clinical treatment outside hospital
Early resolution
202101729
Early resolution
Aneurin Bevan University Health Board
02/09/2021
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202101684
Early resolution
Powys County Council
28/09/2021
Other
Early resolution
202101646
Early resolution
Cardiff Council - Rent Smart Wales
14/09/2021
Clinical treatment in hospital
Early resolution
202101552
Early resolution
Swansea Bay University Health Board
10/09/2021
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202101356
Early resolution
Tai Tarian
07/09/2021
Services for older people
Early resolution
202101300
Early resolution
Bridgend County Borough Council
20/09/2021
Health
Early resolution
202102906
Early resolution
Hywel Dda University Health Board
29/09/2021
Health
Early resolution
202102777
Early resolution
Betsi Cadwaladr University Health Board
16/09/2021
Clinical treatment outside hospital
Early resolution
202102650
Early resolution
Betsi Cadwaladr University Health Board
01/09/2021
Medication > Prescription dispensing
Early resolution
202101243
Early resolution
Cardiff and Vale University Health Board
08/09/2021
Parks. outdoor centres and facilities
Early resolution
202100954
Early resolution
Llandeilo Town Council
15/09/2021
Unauthorised development - calls for enforcement action etc
Early resolution
202100450
Early resolution
Swansea Council
30/09/2021
Other
Early resolution
202100014
Early resolution
Cardiff Council
21/09/2021
Various Other
Early resolution
202103248
Early resolution
Cafcass Cymru
30/09/2021
Safeguarding
Early resolution
202103076
Early resolution
Isle of Anglesey County Council
27/09/2021
Noise and other nuisance issues
Early resolution
202102851
Early resolution
Neath Port Talbot Council
30/09/2021
Parking (including enforcement and bailiffs)
Early resolution
202102833
Early resolution
Newport City Council
16/09/2021
Handling of planning application (other)
Early resolution
202102786
Early resolution
Neath Port Talbot Council
21/09/2021
Planning and Building Control
Early resolution
202102648
Early resolution
Ceredigion County Council
21/09/2021
Other
Early resolution
202102464
Early resolution
Flintshire County Council
31/08/2021
Fostering. Looked after children. and SGOs
Upheld in whole or in part
201906202
Public interest report issued: complaint upheld
Bridgend County Borough Council
02/08/2021
Clinical treatment in hospital
Upheld in whole or in part
201907001
Non-public interest report issued: complaint upheld
Cardiff and Vale University Health Board
12/08/2021
Clinical treatment outside hospital
Upheld in whole or in part
202001892
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
20/08/2021
Clinical treatment outside hospital
Upheld in whole or in part
202002034
Non-public interest report issued: complaint upheld
A GP Practice in the area of Cwm Taf Morgannwg University Health Board
26/08/2021
Clinical treatment in hospital
Upheld in whole or in part
202002273
Public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
12/08/2021
Clinical treatment outside hospital
Upheld in whole or in part
202002515
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
27/08/2021
Clinical treatment in hospital
Upheld in whole or in part
202002703
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
04/08/2021
Clinical treatment outside hospital
Upheld in whole or in part
202002766
Non-public interest report issued: complaint upheld
Swansea Bay University Health Board
17/08/2021
School Transport
Upheld in whole or in part
202003331
Non-public interest report issued: complaint upheld
Powys County Council
20/08/2021
Medication > Prescription dispensing
Upheld in whole or in part
202005941
Non-public interest report issued: complaint upheld
A GP Practice in the area of Cwm Taf Morgannwg University Health Board
09/08/2021
Clinical treatment in hospital
Early resolution
202100359
Early resolution
Aneurin Bevan University Health Board
04/08/2021
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202100751
Early resolution
Wales & West Housing Association
04/08/2021
Environment and Environmental Health
Early resolution
202100797
Early resolution
Caerphilly County Borough Council
03/08/2021
Clinical treatment in hospital
Early resolution
202100869
Early resolution
Betsi Cadwaladr University Health Board
26/08/2021
Health
Early resolution
202101121
Early resolution
Aneurin Bevan University Health Board
17/08/2021
Funding
Early resolution
202101229
Early resolution
Caerphilly County Borough Council
02/08/2021
Clinical treatment in hospital
Voluntary settlement
202101442
Voluntary settlement
Hywel Dda University Health Board
27/08/2021
Clinical treatment outside hospital
Early resolution
202101663
Early resolution
A GP Practice in the area of Cwm Taf Morgannwg University Health Board
09/08/2021
Unauthorised development - calls for enforcement action etc
Early resolution
202101675
Early resolution
Ceredigion County Council
04/08/2021
Roads and Transport
Early resolution
202101701
Early resolution
Cardiff Council
18/08/2021
Various Other
Early resolution
202101743
Early resolution
Newport City Council
09/08/2021
Traffic regulation and management (speed bumps etc.)
Early resolution
202101811
Early resolution
Rhondda Cynon Taf County Borough Council
18/08/2021
Childrens Social Services
Early resolution
202101842
Early resolution
Bridgend County Borough Council
18/08/2021
Admissions procedures and appeals
Early resolution
202101931
Early resolution
Governing Body - The Bishop of Llandaff Church in Wales High School
09/08/2021
Parks. outdoor centres and facilities
Early resolution
202101965
Early resolution
Llansteffan & Llanybri Community Council
12/08/2021
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202102030
Early resolution
Linc Cymru Housing Association
27/08/2021
Housing
Early resolution
202102035
Early resolution
Monmouthshire Housing Association
20/08/2021
Childrens Social Services
Early resolution
202102036
Early resolution
Ceredigion County Council
04/08/2021
Planning and Building Control
Early resolution
202102049
Early resolution
Monmouthshire County Council
26/08/2021
Handling of planning application (other)
Early resolution
202102058
Early resolution
Carmarthenshire County Council
25/08/2021
Admissions procedures and appeals
Early resolution
202102072
Early resolution
Vale of Glamorgan Council
06/08/2021
Other
Early resolution
202102113
Early resolution
Valleys To Coast Housing
27/08/2021
Other
Early resolution
202102221
Early resolution
Cardiff and Vale University Health Board
11/08/2021
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202102298
Early resolution
Pobl
26/08/2021
Other
Early resolution
202102409
Early resolution
Wrexham County Borough Council
24/08/2021
Clinical treatment outside hospital
Early resolution
202102460
Early resolution
A GP Practice in the area of Cardiff and Vale University Health Board
26/08/2021
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Early resolution
202102504
Early resolution
Cardiff Council
25/08/2021
Clinical treatment outside hospital
Early resolution
202102552
Early resolution
A GP Practice in the area of Cwm Taf Morgannwg University Health Board
05/08/2021
Health
Early resolution
202102613
Early resolution
A GP Practice in the area of Swansea Bay University Health Board
03/08/2021
Refuse collection. recycling and waste disposal
Early resolution
202102694
Early resolution
Cardiff Council
26/08/2021
Adult Social Services
Early resolution
202102696
Early resolution
Powys County Council
09/08/2021
Childrens Social Services
Early resolution
202102698
Early resolution
Denbighshire County Council
10/11/2021
Health
Early resolution
202102805
Early resolution
Aneurin Bevan University Health Board
12/08/2021
Refuse collection. recycling and waste disposal
Early resolution
202102952
Early resolution
Cardiff Council
10/11/2021
Pest control/Dog nuisance/Fouling
Early resolution
202103003
Early resolution
Vale of Glamorgan Council
24/08/2021
Clinical treatment in hospital
Early resolution
202103038
Early resolution
Betsi Cadwaladr University Health Board
25/08/2021
Admissions procedures and appeals
Early resolution
202103233
Early resolution
Admission Appeal Panel Ysgol Gymraeg Bro Ogwr
25/08/2021
Admissions procedures and appeals
Early resolution
202103214
Early resolution
Admissions Appeal Panel - Whitmore High School
18/08/2021
Admissions procedures and appeals
Early resolution
202103059
Early resolution
Admissions Appeals Panel - Llandaff Diocesan Office
29/07/2021
Clinical treatment in hospital
Upheld in whole or in part
202001692
Non-public interest report issued: complaint upheld
Cwm Taf Morgannwg University Health Board
21/07/2021
Services for older people
Upheld in whole or in part
202001667
Public interest report issued: complaint upheld
Denbighshire County Council
09/07/2021
Clinical treatment in hospital
Upheld in whole or in part
202001388
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
12/07/2021
Clinical treatment in hospital
Not Upheld
202001340
Non-public interest report issued: complaint not upheld
Cardiff and Vale University Health Board
19/07/2021
Clinical treatment in hospital
Upheld in whole or in part
202001338
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
12/07/2021
Clinical treatment in hospital
Upheld in whole or in part
202001285
Public interest report issued: complaint upheld
Cwm Taf Morgannwg University Health Board
12/07/2021
Clinical treatment in hospital
Not Upheld
202001079
Non-public interest report issued: complaint not upheld
Cwm Taf Morgannwg University Health Board
22/07/2021
Clinical treatment in hospital
Upheld in whole or in part
202002531
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
08/07/2021
Clinical treatment outside hospital
Not Upheld
202000868
Non-public interest report issued: complaint not upheld
A GP Practice in the area of Betsi Cadwaladr University Health Board
21/07/2021
Clinical treatment in hospital
Upheld in whole or in part
202000661
Public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
15/07/2021
Clinical treatment in hospital
Upheld in whole or in part
201905922
Non-public interest report issued: complaint upheld
Betsi Cadwaladr University Health Board
12/07/2021
Clinical treatment outside hospital
Early resolution
202101252
Early resolution
Cwm Taf Morgannwg University Health Board
26/07/2021
Clinical treatment outside hospital
Early resolution
202101183
Early resolution
Cardiff and Vale University Health Board
28/07/2021
Housing
Early resolution
202100805
Early resolution