Our Findings
Clinical treatment outside hospital : Cwm Taf Morgannwg University Health Board
Report date
28/03/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202003441
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital : Swansea Bay University Health Board
Report date
28/03/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202002712
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
24/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202000167
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Fostering. Looked after children. and SGOs : Powys County Council
Report date
31/03/2022
Subject
Fostering. Looked after children. and SGOs
Outcome
Upheld in whole or in part
Case ref number
201907544
Report type
Non-public interest report issued: complaint upheld
Relevant body
Powys County Council
Clinical treatment outside hospital : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
17/03/2022
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202006039
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Velindre University NHS Trust
Report date
17/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005993
Report type
Non-public interest report issued: complaint upheld
Relevant body
Velindre University NHS Trust
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
29/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005905
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
09/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005745
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
28/03/2022
Subject
Ambulance Services
Outcome
Voluntary settlement
Case ref number
202005721
Report type
Voluntary settlement
Relevant body
Welsh Ambulance Services NHS Trust
Clinical treatment outside hospital : Hywel Dda University Health Board
Report date
28/03/2022
Subject
Clinical treatment outside hospital
Outcome
Voluntary settlement
Case ref number
202005708
Report type
Voluntary settlement
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
09/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005624
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Agriculture and Fisheries : Rural Payments Wales
Report date
14/03/2022
Subject
Agriculture and Fisheries
Outcome
Upheld in whole or in part
Case ref number
202005585
Report type
Non-public interest report issued: complaint upheld
Relevant body
Rural Payments Wales
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
29/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005452
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
02/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005195
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Continuing care : Betsi Cadwaladr University Health Board
Report date
25/03/2022
Subject
Continuing care
Outcome
Upheld in whole or in part
Case ref number
202005028
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
31/03/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202004649
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
04/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004499
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
23/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004139
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Services for People with a disability inc DFGs : Swansea Council
Report date
04/03/2022
Subject
Services for People with a disability inc DFGs
Outcome
Upheld in whole or in part
Case ref number
202003870
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Council
Other : Caerphilly County Borough Council
Report date
31/03/2022
Subject
Other
Outcome
Early resolution
Case ref number
202103458
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Finance and Taxation : Student Loans Company
Report date
18/03/2022
Subject
Finance and Taxation
Outcome
Early resolution
Case ref number
202103058
Report type
Early resolution
Relevant body
Student Loans Company
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
25/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101775
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
18/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101446
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Continuing care : Betsi Cadwaladr University Health Board
Report date
28/03/2022
Subject
Continuing care
Outcome
Voluntary settlement
Case ref number
202101391
Report type
Voluntary settlement
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : A Dental Practice in the area of Swansea Bay University Health Board
Report date
23/03/2022
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202100437
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A Dental Practice in the area of Swansea Bay University Health Board
Clinical treatment outside hospital : Powys Teaching Health Board
Report date
24/03/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202100343
Report type
Non-public interest report issued: complaint upheld
Relevant body
Powys Teaching Health Board
Clinical treatment outside hospital : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
21/03/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202100210
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
29/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100189
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment outside hospital : Aneurin Bevan University Health Board
Report date
21/03/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202100038
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date
03/03/2022
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202006430
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Referral to treatment time : Betsi Cadwaladr University Health Board
Report date
23/03/2022
Subject
Referral to treatment time
Outcome
Not Upheld
Case ref number
202006423
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
30/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202006132
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : Swansea Bay University Health Board
Report date
28/03/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202006099
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Services for older people : Wrexham County Borough Council
Report date
21/03/2022
Subject
Services for older people
Outcome
Not Upheld
Case ref number
202006083
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Wrexham County Borough Council
Health : Betsi Cadwaladr University Health Board
Report date
26/03/2022
Subject
Health
Outcome
Not Upheld
Case ref number
202006053
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
10/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202106766
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
04/03/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202106700
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Neighbour disputes and anti-social behaviour : Gwynedd Council
Report date
16/03/2022
Subject
Neighbour disputes and anti-social behaviour
Outcome
Early resolution
Case ref number
202106670
Report type
Early resolution
Relevant body
Gwynedd Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Carmarthenshire County Council
Report date
09/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202106659
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
25/03/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202106638
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
16/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202106438
Report type
Early resolution
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
16/03/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202106424
Report type
Early resolution
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Flooding/Flood Damage : Flintshire County Council
Report date
08/03/2022
Subject
Flooding/Flood Damage
Outcome
Early resolution
Case ref number
202106399
Report type
Early resolution
Relevant body
Flintshire County Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
14/03/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202106387
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
24/03/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202106350
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Swansea Bay University Health Board
Report date
07/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202106088
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Grwp Cynefin
Report date
09/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202105641
Report type
Early resolution
Relevant body
Grwp Cynefin
Other : Swansea Bay University Health Board
Report date
10/03/2022
Subject
Other
Outcome
Voluntary settlement
Case ref number
202105314
Report type
Voluntary settlement
Relevant body
Swansea Bay University Health Board
Other : Flintshire County Council
Report date
25/03/2022
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
202104393
Report type
Non-public interest report issued: complaint upheld
Relevant body
Flintshire County Council
School Transport : Vale of Glamorgan Council
Report date
30/03/2022
Subject
School Transport
Outcome
Upheld in whole or in part
Case ref number
202104084
Report type
Non-public interest report issued: complaint upheld
Relevant body
Vale of Glamorgan Council
Continuing care : Swansea Bay University Health Board
Report date
16/03/2022
Subject
Continuing care
Outcome
Early resolution
Case ref number
202107439
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Safeguarding : Rhondda Cynon Taf County Borough Council
Report date
02/03/2022
Subject
Safeguarding
Outcome
Early resolution
Case ref number
202107399
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Health : Betsi Cadwaladr University Health Board
Report date
10/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202107247
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
16/03/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202107207
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
28/03/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202107150
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Care homes : Carmarthenshire County Council
Report date
09/03/2022
Subject
Care homes
Outcome
Early resolution
Case ref number
202107140
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Council Tax : Merthyr Tydfil County Borough Council
Report date
01/03/2022
Subject
Council Tax
Outcome
Early resolution
Case ref number
202107135
Report type
Early resolution
Relevant body
Merthyr Tydfil County Borough Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
30/03/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202107102
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
16/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202107074
Report type
Early resolution
Relevant body
Cardiff Council
Other : Caerphilly County Borough Council
Report date
23/03/2022
Subject
Other
Outcome
Early resolution
Case ref number
202106987
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Community Housing Association
Report date
16/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202106894
Report type
Early resolution
Relevant body
Cardiff Community Housing Association
Road maintenance/road building : Cardiff Council
Report date
07/03/2022
Subject
Road maintenance/road building
Outcome
Early resolution
Case ref number
202106866
Report type
Early resolution
Relevant body
Cardiff Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
25/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202106845
Report type
Early resolution
Relevant body
Cardiff Council
Tenancy abandonment and evictions : Adra
Report date
01/03/2022
Subject
Tenancy abandonment and evictions
Outcome
Early resolution
Case ref number
202106816
Report type
Early resolution
Relevant body
Adra
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Trivallis
Report date
02/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202106785
Report type
Early resolution
Relevant body
Trivallis
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Vale of Glamorgan Council
Report date
25/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202108437
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Health : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
29/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202108137
Report type
Early resolution
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Housing : Cardiff Council
Report date
24/03/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202108089
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
24/03/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202108074
Report type
Early resolution
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
23/03/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202108059
Report type
Early resolution
Relevant body
Cardiff Council
Refuse collection. recycling and waste disposal : Neath Town Council
Report date
11/03/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202107996
Report type
Early resolution
Relevant body
Neath Town Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
11/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202107953
Report type
Early resolution
Relevant body
Hafod Housing Association
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
26/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202107880
Report type
Early resolution
Relevant body
Hafod Housing Association
Adult Mental Health : Swansea Bay University Health Board
Report date
21/03/2022
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202107853
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Health : Velindre University NHS Trust
Report date
17/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202107803
Report type
Early resolution
Relevant body
Velindre University NHS Trust
Health : Cwm Taf Morgannwg University Health Board
Report date
24/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202107741
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Health : Aneurin Bevan University Health Board
Report date
01/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202107734
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Other : Ateb Group Ltd
Report date
11/03/2022
Subject
Other
Outcome
Early resolution
Case ref number
202107554
Report type
Early resolution
Relevant body
Ateb Group Ltd
Health : Betsi Cadwaladr University Health Board
Report date
23/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202107543
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Independent Health Providers : Ceredigion County Council
Report date
23/03/2022
Subject
Independent Health Providers
Outcome
Early resolution
Case ref number
202107539
Report type
Early resolution
Relevant body
Ceredigion County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Trivallis
Report date
16/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202107482
Report type
Early resolution
Relevant body
Trivallis
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Three Cliffs Care Home
Report date
11/02/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Upheld in whole or in part
Case ref number
202001726
Report type
Non-public interest report issued: complaint upheld
Relevant body
Three Cliffs Care Home
Other : Swansea Council
Report date
11/02/2022
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
201905269
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Council
Services for People with a disability inc DFGs : Isle of Anglesey County Council
Report date
02/02/2022
Subject
Services for People with a disability inc DFGs
Outcome
Early resolution
Case ref number
202106137
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Other : Rhondda Cynon Taf County Borough Council
Report date
12/02/2022
Subject
Other
Outcome
Early resolution
Case ref number
202105766
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Education : Cardiff Council
Report date
12/02/2022
Subject
Education
Outcome
Early resolution
Case ref number
202105614
Report type
Early resolution
Relevant body
Cardiff Council
Various Other : Brecon Beacons National Park Authority
Report date
14/02/2022
Subject
Various Other
Outcome
Early resolution
Case ref number
202104092
Report type
Early resolution
Relevant body
Brecon Beacons National Park Authority
Clinical treatment outside hospital : A GP Practice in the area of Swansea Bay University Health Board
Report date
17/02/2022
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202101471
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Unauthorised development - calls for enforcement action etc : Neath Port Talbot Council
Report date
22/02/2022
Subject
Unauthorised development - calls for enforcement action etc
Outcome
Early resolution
Case ref number
202100976
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
01/02/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100417
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
23/02/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202006285
Report type
Voluntary settlement
Relevant body
Hywel Dda University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
09/02/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Upheld in whole or in part
Case ref number
202005789
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
08/02/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005324
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
07/02/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005302
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
03/02/2022
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202005263
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Clinical treatment outside hospital; Other : Powys Teaching Health Board
Report date
14/02/2022
Subject
Clinical treatment outside hospital; Other
Outcome
Upheld in whole or in part
Case ref number
202004997
Report type
Non-public interest report issued: complaint upheld
Relevant body
Powys Teaching Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
01/02/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004718
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
01/02/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004693
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Neighbour disputes and anti-social behaviour : Trivallis
Report date
16/02/2022
Subject
Neighbour disputes and anti-social behaviour
Outcome
Not Upheld
Case ref number
202003546
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Trivallis
Clinical treatment outside hospital : A GP Practice in the area of Swansea Bay University Health Board
Report date
11/02/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202003325
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
24/02/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202107179
Report type
Early resolution
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Health : Hywel Dda University Health Board
Report date
25/02/2022
Subject
Health
Outcome
Early resolution
Case ref number
202107149
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
School Transport : Bridgend County Borough Council
Report date
09/02/2022
Subject
School Transport
Outcome
Early resolution
Case ref number
202107134
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
15/02/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202107083
Report type
Early resolution
Relevant body
Cardiff Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Wrexham County Borough Council
Report date
22/02/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202107020
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Ceredigion County Council
Report date
07/02/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Early resolution
Case ref number
202106906
Report type
Early resolution
Relevant body
Ceredigion County Council
Complaints Handling : Bedwas, Trethomas & Machen Community Council
Report date
14/02/2022
Subject
Complaints Handling
Outcome
Early resolution
Case ref number
202106748
Report type
Early resolution
Relevant body
Bedwas, Trethomas & Machen Community Council
Refuse collection. recycling and waste disposal : Flintshire County Council
Report date
03/02/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202106675
Report type
Early resolution
Relevant body
Flintshire County Council
Housing : Newydd Housing Association
Report date
17/02/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202106630
Report type
Early resolution
Relevant body
Newydd Housing Association
Other : Cardiff Council
Report date
07/02/2022
Subject
Other
Outcome
Early resolution
Case ref number
202106624
Report type
Early resolution
Relevant body
Cardiff Council
Complaints Handling : Swansea Bay University Health Board
Report date
15/02/2022
Subject
Complaints Handling
Outcome
Early resolution
Case ref number
202106591
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Planning and Building Control : Swansea Council
Report date
11/02/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202106497
Report type
Early resolution
Relevant body
Swansea Council
Medication > Prescription dispensing : Cardiff and Vale University Health Board
Report date
19/02/2022
Subject
Medication > Prescription dispensing
Outcome
Early resolution
Case ref number
202106456
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Other : Ateb Group Ltd
Report date
22/02/2022
Subject
Other
Outcome
Early resolution
Case ref number
202106423
Report type
Early resolution
Relevant body
Ateb Group Ltd
Services for People with a disability inc DFGs : Caerphilly County Borough Council
Report date
11/02/2022
Subject
Services for People with a disability inc DFGs
Outcome
Early resolution
Case ref number
202106300
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
24/02/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202107622
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
24/02/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202107389
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
24/01/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003301
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Housing : Bron Afon Community Housing Ltd
Report date
25/01/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202104846
Report type
Early resolution
Relevant body
Bron Afon Community Housing Ltd
Appointment procedures (including outpatients) : Cardiff and Vale University Health Board
Report date
19/01/2022
Subject
Appointment procedures (including outpatients)
Outcome
Voluntary settlement
Case ref number
202104566
Report type
Voluntary settlement
Relevant body
Cardiff and Vale University Health Board
Parking (including enforcement and bailiffs) : Cardiff Council
Report date
12/01/2022
Subject
Parking (including enforcement and bailiffs)
Outcome
Early resolution
Case ref number
202103886
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
22/01/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202100931
Report type
Voluntary settlement
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
29/01/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202100857
Report type
Voluntary settlement
Relevant body
Hywel Dda University Health Board
Clinical treatment outside hospital : A GP Practice in the area of Cardiff and Vale University Health Board
Report date
14/01/2022
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202100722
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Cardiff and Vale University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
31/01/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202100433
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
28/01/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100417
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
19/01/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Upheld in whole or in part
Case ref number
202100409
Report type
Public interest report issued: complaint upheld
Relevant body
Cardiff Council
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
19/01/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Upheld in whole or in part
Case ref number
202100061
Report type
Public interest report issued: complaint upheld
Relevant body
Cardiff Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
26/01/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202006105
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
19/01/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Upheld in whole or in part
Case ref number
202005937
Report type
Public interest report issued: complaint upheld
Relevant body
Cardiff Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
21/01/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004779
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : A GP Practice in the area of Swansea Bay University Health Board
Report date
18/01/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202004634
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
13/01/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004511
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
27/01/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003977
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
12/01/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003339
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Health : Swansea Bay University Health Board
Report date
26/01/2022
Subject
Health
Outcome
Early resolution
Case ref number
202106625
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Complaints Handling : A GP Practice in the area of Swansea Bay University Health Board
Report date
19/01/2022
Subject
Complaints Handling
Outcome
Early resolution
Case ref number
202106487
Report type
Early resolution
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Health : Aneurin Bevan University Health Board
Report date
06/01/2022
Subject
Health
Outcome
Early resolution
Case ref number
202106325
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Childrens Social Services : Ceredigion County Council
Report date
25/01/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202106308
Report type
Early resolution
Relevant body
Ceredigion County Council
Fostering. Looked after children. and SGOs : Caerphilly County Borough Council
Report date
20/01/2022
Subject
Fostering. Looked after children. and SGOs
Outcome
Early resolution
Case ref number
202106259
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Childrens Social Services : Cardiff Council
Report date
12/01/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202106249
Report type
Early resolution
Relevant body
Cardiff Council
Complaints Handling : Swansea Council
Report date
29/01/2022
Subject
Complaints Handling
Outcome
Early resolution
Case ref number
202106178
Report type
Early resolution
Relevant body
Swansea Council
Health : Hywel Dda University Health Board
Report date
13/01/2022
Subject
Health
Outcome
Early resolution
Case ref number
202106169
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
14/01/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202105913
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Other planning matters : Flintshire County Council
Report date
04/01/2022
Subject
Other planning matters
Outcome
Early resolution
Case ref number
202105904
Report type
Early resolution
Relevant body
Flintshire County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
11/01/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202105816
Report type
Early resolution
Relevant body
Cardiff Council
Council Tax Reduction : Vale of Glamorgan Council
Report date
14/01/2022
Subject
Council Tax Reduction
Outcome
Early resolution
Case ref number
202105653
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Services for older people : Carmarthenshire County Council
Report date
21/01/2022
Subject
Services for older people
Outcome
Early resolution
Case ref number
202105630
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Planning and Building Control : Flintshire County Council
Report date
07/01/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202105391
Report type
Early resolution
Relevant body
Flintshire County Council
Health : Betsi Cadwaladr University Health Board
Report date
22/01/2022
Subject
Health
Outcome
Early resolution
Case ref number
202105228
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Other : Conwy County Borough Council
Report date
27/01/2022
Subject
Other
Outcome
Early resolution
Case ref number
202105152
Report type
Early resolution
Relevant body
Conwy County Borough Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Vale of Glamorgan Council
Report date
11/01/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202105043
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Noise and other nuisance issues : Bridgend County Borough Council
Report date
12/01/2022
Subject
Noise and other nuisance issues
Outcome
Early resolution
Case ref number
202105036
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
26/01/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202106822
Report type
Early resolution
Relevant body
Cardiff Council
Integrity : Barry Town Council
Report date
08/11/2021
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202003545
Report type
CODE - Discontinued
Relevant body
Barry Town Council
Integrity : Vale of Glamorgan Council
Report date
08/11/2021
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202003631
Report type
CODE - Referred to Standards Committee/APW
Relevant body
Vale of Glamorgan Council
Promotion of equality and respect : Pembrokeshire County Council
Report date
08/10/2021
Subject
CODE : Promotion of equality and respect
Outcome
CODE
Case ref number
202004458
Report type
CODE - Discontinued
Relevant body
Pembrokeshire County Council
Promotion of equality and respect : Sully and Lavernock Community Council
Report date
12/07/2021
Subject
CODE : Promotion of equality and respect
Outcome
CODE
Case ref number
202000622
Report type
CODE - Referred to Standards Committee/APW
Relevant body
Sully and Lavernock Community Council
Disclosure and registration of interests : Conwy Town Council
Report date
12/05/2021
Subject
CODE : Disclosure and registration of interests
Outcome
CODE
Case ref number
202004765
Report type
CODE - Discontinued
Relevant body
Conwy Town Council
Disclosure and registration of interests : Conwy Town Council
Report date
12/05/2021
Subject
CODE : Disclosure and registration of interests
Outcome
CODE
Case ref number
202004764
Report type
CODE - Discontinued
Relevant body
Conwy Town Council
Promotion of equality and respect : Gwynedd Council
Report date
05/10/2021
Subject
CODE : Promotion of equality and respect
Outcome
CODE
Case ref number
202002960
Report type
CODE - No action necessary
Relevant body
Gwynedd Council
Integrity : Pembrokeshire County Council
Report date
14/09/2021
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202102047
Report type
CODE - No evidence of breach
Relevant body
Pembrokeshire County Council
Duty to uphold the law : Bodelwyddan Town Council
Report date
06/09/2021
Subject
CODE : Duty to uphold the law
Outcome
CODE
Case ref number
202100504
Report type
CODE - No action to be taken
Relevant body
Bodelwyddan Town Council
Integrity : Caernarfon Royal Town Council
Report date
02/09/2021
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202002555
Report type
CODE - Referred to Standards Committee/APW
Relevant body
Caernarfon Royal Town Council
Integrity : Gwynedd Council
Report date
02/09/2021
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202002215
Report type
CODE - Referred to Standards Committee/APW
Relevant body
Gwynedd Council
Promotion of equality and respect : Abertillery & Llanhilleth Community Council
Report date
02/08/2021
Subject
CODE : Promotion of equality and respect
Outcome
CODE
Case ref number
201906362
Report type
CODE - Referred to Standards Committee/APW
Relevant body
Abertillery & Llanhilleth Community Council
Promotion of equality and respect : Llantwit Fardre Community Council
Report date
30/07/2021
Subject
CODE : Promotion of equality and respect
Outcome
CODE
Case ref number
202002984
Report type
CODE - No evidence of breach
Relevant body
Llantwit Fardre Community Council
Promotion of equality and respect : Rhondda Cynon Taf County Borough Council
Report date
30/07/2021
Subject
CODE : Promotion of equality and respect
Outcome
CODE
Case ref number
202002418
Report type
CODE - No evidence of breach
Relevant body
Rhondda Cynon Taf County Borough Council
Integrity : Neath Port Talbot Council
Report date
20/07/2021
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202005795
Report type
CODE - No evidence of breach
Relevant body
Neath Port Talbot Council
Selflessness and stewardship : Newport City Council
Report date
13/07/2021
Subject
CODE : Selflessness and stewardship
Outcome
CODE
Case ref number
202001914
Report type
CODE - Referred to Standards Committee/APW
Relevant body
Newport City Council
Integrity : Saltney Town Council
Report date
15/06/2021
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202004182
Report type
CODE - No evidence of breach
Relevant body
Saltney Town Council
Promotion of equality and respect : Pembroke Dock Town Council
Report date
23/04/2021
Subject
CODE : Promotion of equality and respect
Outcome
CODE
Case ref number
202000789
Report type
CODE - Referred to Standards Committee/APW
Relevant body
Pembroke Dock Town Council
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
20/12/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003456
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Other : Cwm Taf Morgannwg University Health Board
Report date
01/12/2021
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
202003444
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Health : Cwm Taf Morgannwg University Health Board
Report date
10/12/2021
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202002671
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
21/12/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202000712
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
16/12/2021
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
201900726
Report type
Voluntary settlement
Relevant body
Betsi Cadwaladr University Health Board
Other planning matters : Gwynedd Council
Report date
02/12/2021
Subject
Other planning matters
Outcome
Early resolution
Case ref number
202105257
Report type
Early resolution
Relevant body
Gwynedd Council
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
21/12/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202105116
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Childrens Social Services : Cardiff Council
Report date
14/12/2021
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202105113
Report type
Early resolution
Relevant body
Cardiff Council
Health : Aneurin Bevan University Health Board
Report date
14/12/2021
Subject
Health
Outcome
Early resolution
Case ref number
202105068
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Finance and Taxation : Cardiff Council
Report date
14/12/2021
Subject
Finance and Taxation
Outcome
Early resolution
Case ref number
202105018
Report type
Early resolution
Relevant body
Cardiff Council
Health : Aneurin Bevan University Health Board
Report date
22/12/2021
Subject
Health
Outcome
Early resolution
Case ref number
202104866
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
09/12/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202104832
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
10/12/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202104771
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Referral to treatment time : Betsi Cadwaladr University Health Board
Report date
14/12/2021
Subject
Referral to treatment time
Outcome
Early resolution
Case ref number
202103967
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Noise and other nuisance issues : Wrexham County Borough Council
Report date
10/12/2021
Subject
Noise and other nuisance issues
Outcome
Early resolution
Case ref number
202103608
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Other : Natural Resources Wales
Report date
07/12/2021
Subject
Other
Outcome
Early resolution
Case ref number
202103078
Report type
Early resolution
Relevant body
Natural Resources Wales
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
17/12/2021
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202101846
Report type
Voluntary settlement
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
16/12/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100242
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital : Aneurin Bevan University Health Board
Report date
21/12/2021
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202005598
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Other : Swansea Bay University Health Board
Report date
15/12/2021
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
202005357
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
02/12/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202004757
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
21/12/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004407
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Neighbour disputes and anti-social behaviour : Wales & West Housing Association
Report date
15/12/2021
Subject
Neighbour disputes and anti-social behaviour
Outcome
Upheld in whole or in part
Case ref number
202004278
Report type
Non-public interest report issued: complaint upheld
Relevant body
Wales & West Housing Association
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
09/12/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004242
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
09/12/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202004090
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Complaints Handling : Aneurin Bevan University Health Board
Report date
22/12/2021
Subject
Complaints Handling
Outcome
Early resolution
Case ref number
202106150
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
17/12/2021
Subject
Health
Outcome
Early resolution
Case ref number
202106062
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Aneurin Bevan University Health Board
Report date
14/12/2021
Subject
Health
Outcome
Early resolution
Case ref number
202105948
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Planning and Building Control : Flintshire County Council
Report date
15/12/2021
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202105868
Report type
Early resolution
Relevant body
Flintshire County Council
Health : Welsh Ambulance Services NHS Trust
Report date
13/12/2021
Subject
Health
Outcome
Early resolution
Case ref number
202105810
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Housing : Cardiff Council
Report date
17/12/2021
Subject
Housing
Outcome
Early resolution
Case ref number
202105801
Report type
Early resolution
Relevant body
Cardiff Council
Continuing care : Betsi Cadwaladr University Health Board
Report date
16/12/2021
Subject
Continuing care
Outcome
Early resolution
Case ref number
202105747
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Swansea Bay University Health Board
Report date
17/12/2021
Subject
Health
Outcome
Early resolution
Case ref number
202105664
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Health : Aneurin Bevan University Health Board
Report date
17/12/2021
Subject
Health
Outcome
Early resolution
Case ref number
202105645
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
22/12/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202105627
Report type
Early resolution
Relevant body
Hafod Housing Association
Roads and Transport : Cardiff Council
Report date
09/12/2021
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202105561
Report type
Early resolution
Relevant body
Cardiff Council
Environment and Environmental Health : Flintshire County Council
Report date
21/12/2021
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202105334
Report type
Early resolution
Relevant body
Flintshire County Council
Housing : North Wales Housing
Report date
23/12/2021
Subject
Housing
Outcome
Early resolution
Case ref number
202105315
Report type
Early resolution
Relevant body
North Wales Housing
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
19/11/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202002739
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
15/11/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202001464
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Childrens Social Services : Cardiff Council
Report date
29/11/2021
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202103857
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
23/11/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202103698
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
11/11/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202103344
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
23/11/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100209
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
15/11/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202005461
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
09/11/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004970
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Special Educational Needs (SEN) : Bridgend County Borough Council
Report date
25/11/2021
Subject
Special Educational Needs (SEN)
Outcome
Upheld in whole or in part
Case ref number
202004968
Report type
Non-public interest report issued: complaint upheld
Relevant body
Bridgend County Borough Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
15/11/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202004232
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Applications. allocations. transfer and exchanges : Gwynedd Council
Report date
30/11/2021
Subject
Applications. allocations. transfer and exchanges
Outcome
Upheld in whole or in part
Case ref number
202003764
Report type
Non-public interest report issued: complaint upheld
Relevant body
Gwynedd Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
19/11/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003694
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Other : Swansea Council
Report date
16/11/2021
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
202003565
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Council
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
22/11/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003539
Report type
Public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
11/11/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003442
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
04/11/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003385
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
02/11/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003223
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Other : United Welsh Housing Association
Report date
16/11/2021
Subject
Other
Outcome
Early resolution
Case ref number
202105371
Report type
Early resolution
Relevant body
United Welsh Housing Association
Health : A GP Practice in the area of Swansea Bay University Health Board
Report date
19/11/2021
Subject
Health
Outcome
Early resolution
Case ref number
202105255
Report type
Early resolution
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
05/11/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202105224
Report type
Early resolution
Relevant body
Hafod Housing Association
Housing : Powys County Council
Report date
23/11/2021
Subject
Housing
Outcome
Early resolution
Case ref number
202105040
Report type
Early resolution
Relevant body
Powys County Council
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
19/11/2021
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202105025
Report type
Early resolution
Relevant body
Cardiff Council
Other : Powys County Council
Report date
17/11/2021
Subject
Other
Outcome
Early resolution
Case ref number
202104986
Report type
Early resolution
Relevant body
Powys County Council
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
29/11/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202104925
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
School Transport : Neath Port Talbot Council
Report date
03/11/2021
Subject
School Transport
Outcome
Early resolution
Case ref number
202104900
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Handling of planning application (failure to notify those affected) : Flintshire County Council
Report date
30/11/2021
Subject
Handling of planning application (failure to notify those affected)
Outcome
Early resolution
Case ref number
202104828
Report type
Early resolution
Relevant body
Flintshire County Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
24/11/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202104770
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Community Care (Day Care/Care at Own Home) : Flintshire County Council
Report date
03/11/2021
Subject
Community Care (Day Care/Care at Own Home)
Outcome
Early resolution
Case ref number
202104746
Report type
Early resolution
Relevant body
Flintshire County Council
Neighbour disputes and anti-social behaviour : Vale of Glamorgan Council
Report date
24/11/2021
Subject
Neighbour disputes and anti-social behaviour
Outcome
Early resolution
Case ref number
202104656
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
NHS Independent Provider : A GP Practice in the area of Cardiff and Vale University Health Board
Report date
26/11/2021
Subject
NHS Independent Provider
Outcome
Early resolution
Case ref number
202104508
Report type
Early resolution
Relevant body
A GP Practice in the area of Cardiff and Vale University Health Board
Unauthorised development - calls for enforcement action etc : Carmarthenshire County Council
Report date
04/11/2021
Subject
Unauthorised development - calls for enforcement action etc
Outcome
Early resolution
Case ref number
202104499
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Childrens Social Services : Cardiff Council
Report date
02/11/2021
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202104070
Report type
Early resolution
Relevant body
Cardiff Council
Health : Aneurin Bevan University Health Board
Report date
18/11/2021
Subject
Health
Outcome
Early resolution
Case ref number
202104047
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Various Other : Cafcass Cymru
Report date
08/11/2021
Subject
Various Other
Outcome
Early resolution
Case ref number
202104024
Report type
Early resolution
Relevant body
Cafcass Cymru
Building Control : Flintshire County Council
Report date
30/11/2021
Subject
Building Control
Outcome
Early resolution
Case ref number
202105537
Report type
Early resolution
Relevant body
Flintshire County Council
Health : A GP Practice in the area of Cardiff and Vale University Health Board
Report date
26/11/2021
Subject
Health
Outcome
Early resolution
Case ref number
202105659
Report type
Early resolution
Relevant body
A GP Practice in the area of Cardiff and Vale University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
08/10/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202100574
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
18/10/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004188
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
05/10/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202004044
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cardiff and Vale University Health Board
Safeguarding : Pembrokeshire County Council
Report date
27/10/2021
Subject
Safeguarding
Outcome
Upheld in whole or in part
Case ref number
202003937
Report type
Non-public interest report issued: complaint upheld
Relevant body
Pembrokeshire County Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
26/10/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003916
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
29/10/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003470
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
21/10/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003402
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
07/10/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003237
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
06/10/2021
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202003164
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
07/10/2021
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202003088
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
29/10/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202002995
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
14/10/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202002872
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Other : Swansea Council
Report date
29/10/2021
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
202002709
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Council
Fostering. Looked after children. and SGOs : Vale of Glamorgan Council
Report date
12/10/2021
Subject
Fostering. Looked after children. and SGOs
Outcome
Upheld in whole or in part
Case ref number
202002681
Report type
Non-public interest report issued: complaint upheld
Relevant body
Vale of Glamorgan Council
Clinical treatment outside hospital : Cwm Taf Morgannwg University Health Board
Report date
21/10/2021
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202002388
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Estate management and environment/common areas/hedges and fences etc : Monmouthshire Housing Association
Report date
04/10/2021
Subject
Estate management and environment/common areas/hedges and fences etc
Outcome
Early resolution
Case ref number
202103621
Report type
Early resolution
Relevant body
Monmouthshire Housing Association
Other : Flintshire County Council
Report date
15/10/2021
Subject
Other
Outcome
Early resolution
Case ref number
202103573
Report type
Early resolution
Relevant body
Flintshire County Council
Childrens Social Services : Cardiff Council
Report date
12/10/2021
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202103524
Report type
Early resolution
Relevant body
Cardiff Council
Health : Betsi Cadwaladr University Health Board
Report date
12/10/2021
Subject
Health
Outcome
Early resolution
Case ref number
202103463
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Other : Swansea Bay University Health Board
Report date
19/10/2021
Subject
Other
Outcome
Early resolution
Case ref number
202103367
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
14/10/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202103361
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Unauthorised development - calls for enforcement action etc : Vale of Glamorgan Council
Report date
05/10/2021
Subject
Unauthorised development - calls for enforcement action etc
Outcome
Early resolution
Case ref number
202103356
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Neighbour disputes and anti-social behaviour : Coastal Housing Group Ltd
Report date
20/10/2021
Subject
Neighbour disputes and anti-social behaviour
Outcome
Early resolution
Case ref number
202103239
Report type
Early resolution
Relevant body
Coastal Housing Group Ltd
Other : Betsi Cadwaladr University Health Board
Report date
29/10/2021
Subject
Other
Outcome
Early resolution
Case ref number
202103220
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
01/10/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202103201
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Patient list issues : Hywel Dda University Health Board
Report date
01/10/2021
Subject
Patient list issues
Outcome
Early resolution
Case ref number
202103182
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Valleys To Coast Housing
Report date
15/10/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202103137
Report type
Early resolution
Relevant body
Valleys To Coast Housing
Adult Mental Health : Swansea Bay University Health Board
Report date
06/10/2021
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202103119
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Various Other : Cardiff Council
Report date
12/10/2021
Subject
Various Other
Outcome
Early resolution
Case ref number
202103117
Report type
Early resolution
Relevant body
Cardiff Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
19/10/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202103115
Report type
Early resolution
Relevant body
Hafod Housing Association
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
01/10/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202102963
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Parking (including enforcement and bailiffs) : Newport City Council
Report date
01/10/2021
Subject
Parking (including enforcement and bailiffs)
Outcome
Early resolution
Case ref number
202102833
Report type
Early resolution
Relevant body
Newport City Council
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
04/10/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202101269
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Noise and other nuisance issues : Carmarthenshire County Council
Report date
27/10/2021
Subject
Noise and other nuisance issues
Outcome
Early resolution
Case ref number
202100971
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Refuse collection. recycling and waste disposal : Newport City Council
Report date
29/10/2021
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202104763
Report type
Early resolution
Relevant body
Newport City Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
26/10/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202104739
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Other : Denbighshire County Council
Report date
26/10/2021
Subject
Other
Outcome
Early resolution
Case ref number
202104682
Report type
Early resolution
Relevant body
Denbighshire County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Linc Cymru Housing Association
Report date
15/10/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202104624
Report type
Early resolution
Relevant body
Linc Cymru Housing Association
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
14/10/2021
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202104595
Report type
Early resolution
Relevant body
Cardiff Council
Environment and Environmental Health : Cardiff Council
Report date
25/10/2021
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202104399
Report type
Early resolution
Relevant body
Cardiff Council
Childrens Social Services : Cardiff Council
Report date
21/10/2021
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202104304
Report type
Early resolution
Relevant body
Cardiff Council
Finance and Taxation : Ceredigion County Council
Report date
06/10/2021
Subject
Finance and Taxation
Outcome
Early resolution
Case ref number
202104213
Report type
Early resolution
Relevant body
Ceredigion County Council
Unauthorised development - calls for enforcement action etc : Ceredigion County Council
Report date
21/10/2021
Subject
Unauthorised development - calls for enforcement action etc
Outcome
Early resolution
Case ref number
202104158
Report type
Early resolution
Relevant body
Ceredigion County Council
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
04/10/2021
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202103982
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment outside hospital; GP : Betsi Cadwaladr University Health Board
Report date
21/10/2021
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202103895
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
18/10/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202103888
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
17/09/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202001878
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; Physiotherapist : Betsi Cadwaladr University Health Board
Report date
17/09/2021
Subject
Clinical treatment outside hospital; Physiotherapist
Outcome
Upheld in whole or in part
Case ref number
201904733
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date
20/09/2021
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202005257
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
09/09/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202004766
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment outside hospital : Velindre University NHS Trust
Report date
27/09/2021
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202004670
Report type
Non-public interest report issued: complaint upheld
Relevant body
Velindre University NHS Trust
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date
27/09/2021
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202003746
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
16/09/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003734
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
23/09/2021
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202003712
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
02/09/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202003520
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
27/09/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202003037
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
15/09/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003032
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
29/09/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202002637
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
29/09/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202002558
Report type
Public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
13/09/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202002383
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
13/09/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202002379
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
14/09/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202002309
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
22/09/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202002196
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Independent Health Care providers : Hywel Dda University Health Board
Report date
08/09/2021
Subject
Independent Health Care providers
Outcome
Early resolution
Case ref number
202102237
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Handling of planning application (other) : Ceredigion County Council
Report date
17/09/2021
Subject
Handling of planning application (other)
Outcome
Early resolution
Case ref number
202102202
Report type
Early resolution
Relevant body
Ceredigion County Council
Clinical treatment outside hospital : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
01/09/2021
Subject
Clinical treatment outside hospital
Outcome
Early resolution
Case ref number
202101991
Report type
Early resolution
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Various Other : Cardiff Council
Report date
01/09/2021
Subject
Various Other
Outcome
Early resolution
Case ref number
202101978
Report type
Early resolution
Relevant body
Cardiff Council
Other : Isle of Anglesey County Council
Report date
03/09/2021
Subject
Other
Outcome
Early resolution
Case ref number
202101795
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
30/09/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202101749
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : Aneurin Bevan University Health Board
Report date
01/09/2021
Subject
Clinical treatment outside hospital
Outcome
Early resolution
Case ref number
202101729
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Powys County Council
Report date
02/09/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202101684
Report type
Early resolution
Relevant body
Powys County Council
Other : Cardiff Council - Rent Smart Wales
Report date
28/09/2021
Subject
Other
Outcome
Early resolution
Case ref number
202101646
Report type
Early resolution
Relevant body
Cardiff Council - Rent Smart Wales
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
14/09/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202101552
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Tai Tarian
Report date
10/09/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202101356
Report type
Early resolution
Relevant body
Tai Tarian
Services for older people : Bridgend County Borough Council
Report date
07/09/2021
Subject
Services for older people
Outcome
Early resolution
Case ref number
202101300
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Health : Hywel Dda University Health Board
Report date
20/09/2021
Subject
Health
Outcome
Early resolution
Case ref number
202102906
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
29/09/2021
Subject
Health
Outcome
Early resolution
Case ref number
202102777
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date
16/09/2021
Subject
Clinical treatment outside hospital
Outcome
Early resolution
Case ref number
202102650
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Medication > Prescription dispensing : Cardiff and Vale University Health Board
Report date
01/09/2021
Subject
Medication > Prescription dispensing
Outcome
Early resolution
Case ref number
202101243
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Parks. outdoor centres and facilities : Llandeilo Town Council
Report date
08/09/2021
Subject
Parks. outdoor centres and facilities
Outcome
Early resolution
Case ref number
202100954
Report type
Early resolution
Relevant body
Llandeilo Town Council
Unauthorised development - calls for enforcement action etc : Swansea Council
Report date
15/09/2021
Subject
Unauthorised development - calls for enforcement action etc
Outcome
Early resolution
Case ref number
202100450
Report type
Early resolution
Relevant body
Swansea Council
Other : Cardiff Council
Report date
30/09/2021
Subject
Other
Outcome
Early resolution
Case ref number
202100014
Report type
Early resolution
Relevant body
Cardiff Council
Various Other : Cafcass Cymru
Report date
21/09/2021
Subject
Various Other
Outcome
Early resolution
Case ref number
202103248
Report type
Early resolution
Relevant body
Cafcass Cymru
Safeguarding : Isle of Anglesey County Council
Report date
30/09/2021
Subject
Safeguarding
Outcome
Early resolution
Case ref number
202103076
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Noise and other nuisance issues : Neath Port Talbot Council
Report date
27/09/2021
Subject
Noise and other nuisance issues
Outcome
Early resolution
Case ref number
202102851
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Parking (including enforcement and bailiffs) : Newport City Council
Report date
30/09/2021
Subject
Parking (including enforcement and bailiffs)
Outcome
Early resolution
Case ref number
202102833
Report type
Early resolution
Relevant body
Newport City Council
Handling of planning application (other) : Neath Port Talbot Council
Report date
16/09/2021
Subject
Handling of planning application (other)
Outcome
Early resolution
Case ref number
202102786
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Planning and Building Control : Ceredigion County Council
Report date
21/09/2021
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202102648
Report type
Early resolution
Relevant body
Ceredigion County Council
Other : Flintshire County Council
Report date
21/09/2021
Subject
Other
Outcome
Early resolution
Case ref number
202102464
Report type
Early resolution
Relevant body
Flintshire County Council
Fostering. Looked after children. and SGOs : Bridgend County Borough Council
Report date
31/08/2021
Subject
Fostering. Looked after children. and SGOs
Outcome
Upheld in whole or in part
Case ref number
201906202
Report type
Public interest report issued: complaint upheld
Relevant body
Bridgend County Borough Council
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
02/08/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
201907001
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date
12/08/2021
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202001892
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
20/08/2021
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202002034
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
26/08/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202002273
Report type
Public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date
12/08/2021
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202002515
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
27/08/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202002703
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : Swansea Bay University Health Board
Report date
04/08/2021
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202002766
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
School Transport : Powys County Council
Report date
17/08/2021
Subject
School Transport
Outcome
Upheld in whole or in part
Case ref number
202003331
Report type
Non-public interest report issued: complaint upheld
Relevant body
Powys County Council
Medication > Prescription dispensing : A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
20/08/2021
Subject
Medication > Prescription dispensing
Outcome
Upheld in whole or in part
Case ref number
202005941
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
09/08/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202100359
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Wales & West Housing Association
Report date
04/08/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202100751
Report type
Early resolution
Relevant body
Wales & West Housing Association
Environment and Environmental Health : Caerphilly County Borough Council
Report date
04/08/2021
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202100797
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
03/08/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202100869
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Aneurin Bevan University Health Board
Report date
26/08/2021
Subject
Health
Outcome
Early resolution
Case ref number
202101121
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Funding : Caerphilly County Borough Council
Report date
17/08/2021
Subject
Funding
Outcome
Early resolution
Case ref number
202101229
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
02/08/2021
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202101442
Report type
Voluntary settlement
Relevant body
Hywel Dda University Health Board
Clinical treatment outside hospital : A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
27/08/2021
Subject
Clinical treatment outside hospital
Outcome
Early resolution
Case ref number
202101663
Report type
Early resolution
Relevant body
A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Unauthorised development - calls for enforcement action etc : Ceredigion County Council
Report date
09/08/2021
Subject
Unauthorised development - calls for enforcement action etc
Outcome
Early resolution
Case ref number
202101675
Report type
Early resolution
Relevant body
Ceredigion County Council
Roads and Transport : Cardiff Council
Report date
04/08/2021
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202101701
Report type
Early resolution
Relevant body
Cardiff Council
Various Other : Newport City Council
Report date
18/08/2021
Subject
Various Other
Outcome
Early resolution
Case ref number
202101743
Report type
Early resolution
Relevant body
Newport City Council
Traffic regulation and management (speed bumps etc.) : Rhondda Cynon Taf County Borough Council
Report date
09/08/2021
Subject
Traffic regulation and management (speed bumps etc.)
Outcome
Early resolution
Case ref number
202101811
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Childrens Social Services : Bridgend County Borough Council
Report date
18/08/2021
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202101842
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Admissions procedures and appeals : Governing Body - The Bishop of Llandaff Church in Wales High School
Report date
18/08/2021
Subject
Admissions procedures and appeals
Outcome
Early resolution
Case ref number
202101931
Report type
Early resolution
Relevant body
Governing Body - The Bishop of Llandaff Church in Wales High School
Parks. outdoor centres and facilities : Llansteffan & Llanybri Community Council
Report date
09/08/2021
Subject
Parks. outdoor centres and facilities
Outcome
Early resolution
Case ref number
202101965
Report type
Early resolution
Relevant body
Llansteffan & Llanybri Community Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Linc Cymru Housing Association
Report date
12/08/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202102030
Report type
Early resolution
Relevant body
Linc Cymru Housing Association
Housing : Monmouthshire Housing Association
Report date
27/08/2021
Subject
Housing
Outcome
Early resolution
Case ref number
202102035
Report type
Early resolution
Relevant body
Monmouthshire Housing Association
Childrens Social Services : Ceredigion County Council
Report date
20/08/2021
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202102036
Report type
Early resolution
Relevant body
Ceredigion County Council
Planning and Building Control : Monmouthshire County Council
Report date
04/08/2021
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202102049
Report type
Early resolution
Relevant body
Monmouthshire County Council
Handling of planning application (other) : Carmarthenshire County Council
Report date
26/08/2021
Subject
Handling of planning application (other)
Outcome
Early resolution
Case ref number
202102058
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Admissions procedures and appeals : Vale of Glamorgan Council
Report date
25/08/2021
Subject
Admissions procedures and appeals
Outcome
Early resolution
Case ref number
202102072
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Other : Valleys To Coast Housing
Report date
06/08/2021
Subject
Other
Outcome
Early resolution
Case ref number
202102113
Report type
Early resolution
Relevant body
Valleys To Coast Housing
Other : Cardiff and Vale University Health Board
Report date
27/08/2021
Subject
Other
Outcome
Early resolution
Case ref number
202102221
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Pobl
Report date
11/08/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202102298
Report type
Early resolution
Relevant body
Pobl
Other : Wrexham County Borough Council
Report date
26/08/2021
Subject
Other
Outcome
Early resolution
Case ref number
202102409
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Clinical treatment outside hospital : A GP Practice in the area of Cardiff and Vale University Health Board
Report date
24/08/2021
Subject
Clinical treatment outside hospital
Outcome
Early resolution
Case ref number
202102460
Report type
Early resolution
Relevant body
A GP Practice in the area of Cardiff and Vale University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
26/08/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202102504
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment outside hospital : A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
25/08/2021
Subject
Clinical treatment outside hospital
Outcome
Early resolution
Case ref number
202102552
Report type
Early resolution
Relevant body
A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Health : A GP Practice in the area of Swansea Bay University Health Board
Report date
05/08/2021
Subject
Health
Outcome
Early resolution
Case ref number
202102613
Report type
Early resolution
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
03/08/2021
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202102694
Report type
Early resolution
Relevant body
Cardiff Council
Adult Social Services : Powys County Council
Report date
26/08/2021
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202102696
Report type
Early resolution
Relevant body
Powys County Council
Childrens Social Services : Denbighshire County Council
Report date
09/08/2021
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202102698
Report type
Early resolution
Relevant body
Denbighshire County Council
Health : Aneurin Bevan University Health Board
Report date
10/11/2021
Subject
Health
Outcome
Early resolution
Case ref number
202102805
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
12/08/2021
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202102952
Report type
Early resolution
Relevant body
Cardiff Council
Pest control/Dog nuisance/Fouling : Vale of Glamorgan Council
Report date
10/11/2021
Subject
Pest control/Dog nuisance/Fouling
Outcome
Early resolution
Case ref number
202103003
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
24/08/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202103038
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Admissions procedures and appeals : Admission Appeal Panel Ysgol Gymraeg Bro Ogwr
Report date
25/08/2021
Subject
Admissions procedures and appeals
Outcome
Early resolution
Case ref number
202103233
Report type
Early resolution
Relevant body
Admission Appeal Panel Ysgol Gymraeg Bro Ogwr
Admissions procedures and appeals : Admissions Appeal Panel - Whitmore High School
Report date
25/08/2021
Subject
Admissions procedures and appeals
Outcome
Early resolution
Case ref number
202103214
Report type
Early resolution
Relevant body
Admissions Appeal Panel - Whitmore High School
Admissions procedures and appeals : Admissions Appeals Panel - Llandaff Diocesan Office
Report date
18/08/2021
Subject
Admissions procedures and appeals
Outcome
Early resolution
Case ref number
202103059
Report type
Early resolution
Relevant body
Admissions Appeals Panel - Llandaff Diocesan Office
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
29/07/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202001692
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Services for older people : Denbighshire County Council
Report date
21/07/2021
Subject
Services for older people
Outcome
Upheld in whole or in part
Case ref number
202001667
Report type
Public interest report issued: complaint upheld
Relevant body
Denbighshire County Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
09/07/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202001388
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
12/07/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202001340
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
19/07/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202001338
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
12/07/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202001285
Report type
Public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
12/07/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202001079
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
22/07/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202002531
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
08/07/2021
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202000868
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
21/07/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202000661
Report type
Public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
15/07/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
201905922
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : Cwm Taf Morgannwg University Health Board
Report date
12/07/2021
Subject
Clinical treatment outside hospital
Outcome
Early resolution
Case ref number
202101252
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital : Cardiff and Vale University Health Board
Report date
26/07/2021
Subject
Clinical treatment outside hospital
Outcome
Early resolution
Case ref number
202101183
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Housing : Wrexham County Borough Council
Report date
28/07/2021
Subject
Housing
Outcome
Early resolution
Case ref number
202100805
Report type
Early resolution