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Recent Investigations Outcomes
Health : Betsi Cadwaladr University Health Board
Report date

21/04/2023

Subject

Health

Outcome

Early resolution

Case ref number

202207374

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Special Educational Needs (SEN) : Merthyr Tydfil County Borough Council
Report date

20/04/2023

Subject

Special Educational Needs (SEN)

Outcome

Early resolution

Case ref number

202207117

Report type

Early resolution

Relevant body

Merthyr Tydfil County Borough Council

View report
Other : Bridgend County Borough Council
Report date

04/04/2023

Subject

Other

Outcome

Early resolution

Case ref number

202207010

Report type

Early resolution

Relevant body

Bridgend County Borough Council

View report
Health : Betsi Cadwaladr University Health Board
Report date

27/04/2023

Subject

Health

Outcome

Early resolution

Case ref number

202206986

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Care homes : Heatherwood Court
Report date

21/04/2023

Subject

Care homes

Outcome

Early resolution

Case ref number

202206495

Report type

Early resolution

Relevant body

Heatherwood Court

View report
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date

18/04/2023

Subject

Clinical treatment outside hospital; GP

Outcome

Upheld in whole or in part

Case ref number

202205981

Report type

Public interest report issued: complaint upheld

Relevant body

A GP Practice in the area of Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

06/04/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202200159

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

27/04/2023

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202108075

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

17/04/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202106156

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

20/04/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202102961

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Childrens Social Services : Cardiff Council
Report date

28/04/2023

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202208262

Report type

Early resolution

Relevant body

Cardiff Council

View report
Health : Aneurin Bevan University Health Board
Report date

28/04/2023

Subject

Health

Outcome

Early resolution

Case ref number

202208242

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Roads and Transport : Ceredigion County Council
Report date

14/04/2023

Subject

Roads and Transport

Outcome

Early resolution

Case ref number

202208201

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Clinical treatment outside hospital; GP : A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date

13/04/2023

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202208104

Report type

Early resolution

Relevant body

A GP Practice in the area of Cwm Taf Morgannwg University Health Board

View report
Health : Aneurin Bevan University Health Board
Report date

21/04/2023

Subject

Health

Outcome

Early resolution

Case ref number

202208103

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Health : Betsi Cadwaladr University Health Board
Report date

04/04/2023

Subject

Health

Outcome

Early resolution

Case ref number

202208100

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Health : Hywel Dda University Health Board
Report date

26/04/2023

Subject

Health

Outcome

Early resolution

Case ref number

202208097

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Rudeness/inconsiderate behaviour/staff attitude : Clwyd Alyn Housing Association
Report date

04/04/2023

Subject

Rudeness/inconsiderate behaviour/staff attitude

Outcome

Early resolution

Case ref number

202208025

Report type

Early resolution

Relevant body

Clwyd Alyn Housing Association

View report
Anti-social behaviour (Non-Housing) : Cardiff Council
Report date

21/04/2023

Subject

Anti-social behaviour (Non-Housing)

Outcome

Early resolution

Case ref number

202207992

Report type

Early resolution

Relevant body

Cardiff Council

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

13/04/2023

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202207970

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Health : A GP Practice in the area of Swansea Bay University Health Board
Report date

26/04/2023

Subject

Health

Outcome

Early resolution

Case ref number

202207942

Report type

Early resolution

Relevant body

A GP Practice in the area of Swansea Bay University Health Board

View report
Services for older people : Pembrokeshire County Council
Report date

26/04/2023

Subject

Services for older people

Outcome

Early resolution

Case ref number

202207939

Report type

Early resolution

Relevant body

Pembrokeshire County Council

View report
Finance and Taxation : Isle of Anglesey County Council
Report date

05/04/2023

Subject

Finance and Taxation

Outcome

Early resolution

Case ref number

202207884

Report type

Early resolution

Relevant body

Isle of Anglesey County Council

View report
Health : A GP Practice in the area of Hywel Dda University Health Board
Report date

28/04/2023

Subject

Health

Outcome

Early resolution

Case ref number

202207844

Report type

Early resolution

Relevant body

A GP Practice in the area of Hywel Dda University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

05/04/2023

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202207796

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Admissions/discharge and transfer procedures : Hywel Dda University Health Board
Report date

13/04/2023

Subject

Admissions/discharge and transfer procedures

Outcome

Early resolution

Case ref number

202207792

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Services for older people : Flintshire County Council
Report date

17/04/2023

Subject

Services for older people

Outcome

Early resolution

Case ref number

202207537

Report type

Early resolution

Relevant body

Flintshire County Council

View report
Health : Hywel Dda University Health Board
Report date

14/04/2023

Subject

Health

Outcome

Early resolution

Case ref number

202300420

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

25/04/2023

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202300398

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

26/04/2023

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202300246

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Health : Aneurin Bevan University Health Board
Report date

11/04/2023

Subject

Health

Outcome

Early resolution

Case ref number

202300165

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Housing : Rhondda Cynon Taf County Borough Council
Report date

28/04/2023

Subject

Housing

Outcome

Early resolution

Case ref number

202208724

Report type

Early resolution

Relevant body

Rhondda Cynon Taf County Borough Council

View report
Health : Hywel Dda University Health Board
Report date

26/04/2023

Subject

Health

Outcome

Early resolution

Case ref number

202208695

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Roads and Transport : Ceredigion County Council
Report date

13/04/2023

Subject

Roads and Transport

Outcome

Early resolution

Case ref number

202208602

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Housing : Charter Housing Association (Part of the Pobl Group)
Report date

20/04/2023

Subject

Housing

Outcome

Early resolution

Case ref number

202208422

Report type

Early resolution

Relevant body

Charter Housing Association (Part of the Pobl Group)

View report
Health : Hywel Dda University Health Board
Report date

21/04/2023

Subject

Health

Outcome

Early resolution

Case ref number

202208372

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Adult Mental Health : Cardiff and Vale University Health Board
Report date

20/04/2023

Subject

Adult Mental Health

Outcome

Early resolution

Case ref number

202208324

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

05/04/2023

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202208283

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

29/03/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202101726

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Health : Betsi Cadwaladr University Health Board
Report date

31/03/2023

Subject

Health

Outcome

Public Interest Report

Case ref number

202101000

Report type

Public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Other : Swansea Bay University Health Board
Report date

06/03/2023

Subject

Other

Outcome

Discontinued

Case ref number

201900226

Report type

Complaint investigation discontinued (without settlement)

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

31/03/2023

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202107586

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

22/03/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202107344

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Other : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date

14/03/2023

Subject

Other

Outcome

Not Upheld

Case ref number

202106819

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A GP Practice in the area of Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

14/03/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202106580

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

23/03/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202105997

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

20/03/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202105979

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

15/03/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202105778

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

07/03/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202105761

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date

30/03/2023

Subject

Ambulance Services

Outcome

Upheld in whole or in part

Case ref number

202105404

Report type

Non-public interest report issued: complaint upheld

Relevant body

Welsh Ambulance Services NHS Trust

View report
Special Educational Needs (SEN) : Bridgend County Borough Council
Report date

21/03/2023

Subject

Special Educational Needs (SEN)

Outcome

Upheld in whole or in part

Case ref number

202104667

Report type

Non-public interest report issued: complaint upheld

Relevant body

Bridgend County Borough Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

22/03/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202104102

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

31/03/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202103949

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

30/03/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202103460

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cardiff and Vale University Health Board

View report
Health : Cardiff and Vale University Health Board
Report date

09/03/2023

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202102897

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment outside hospital; GP : Bodreinallt
Report date

30/03/2023

Subject

Clinical treatment outside hospital; GP

Outcome

Upheld in whole or in part

Case ref number

202102847

Report type

Non-public interest report issued: complaint upheld

Relevant body

Bodreinallt

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

09/03/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202102644

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment outside hospital : Swansea Bay University Health Board
Report date

10/03/2023

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202102574

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

20/03/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202102222

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

17/03/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202102005

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cardiff and Vale University Health Board

View report
Special Educational Needs (SEN) : Cyngor Gwynedd
Report date

03/03/2023

Subject

Special Educational Needs (SEN)

Outcome

Early resolution

Case ref number

202206115

Report type

Early resolution

Relevant body

Cyngor Gwynedd

View report
Childrens Social Services : Vale of Glamorgan Council
Report date

09/03/2023

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202206038

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Admissions procedures and appeals : Powys County Council
Report date

03/03/2023

Subject

Admissions procedures and appeals

Outcome

Early resolution

Case ref number

202206020

Report type

Early resolution

Relevant body

Powys County Council

View report
Adult Mental Health : Powys Teaching Health Board
Report date

03/03/2023

Subject

Adult Mental Health

Outcome

Early resolution

Case ref number

202206010

Report type

Early resolution

Relevant body

Powys Teaching Health Board

View report
Health : Betsi Cadwaladr University Health Board
Report date

16/03/2023

Subject

Health

Outcome

Early resolution

Case ref number

202206004

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Housing : Conwy County Borough Council
Report date

20/03/2023

Subject

Housing

Outcome

Early resolution

Case ref number

202205869

Report type

Early resolution

Relevant body

Conwy County Borough Council

View report
Nosocomial Covid : Swansea Bay University Health Board
Report date

23/03/2023

Subject

Nosocomial Covid

Outcome

Early resolution

Case ref number

202205762

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

21/03/2023

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202205183

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital; GP : A GP Surgery in the area of Hywel Dda University Health Board
Report date

08/03/2023

Subject

Clinical treatment outside hospital; GP

Outcome

Not Upheld

Case ref number

202204892

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A GP Surgery in the area of Hywel Dda University Health Board

View report
Health : Betsi Cadwaladr University Health Board
Report date

20/03/2023

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202204038

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Services for People with a disability inc DFGs : Flintshire County Council
Report date

07/03/2023

Subject

Services for People with a disability inc DFGs

Outcome

Voluntary settlement

Case ref number

202203615

Report type

Voluntary settlement

Relevant body

Flintshire County Council

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

14/03/2023

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202201994

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date

01/03/2023

Subject

Clinical treatment outside hospital; GP

Outcome

Discontinued

Case ref number

202201815

Report type

Complaint investigation discontinued (without settlement)

Relevant body

A GP Practice in the area of Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

31/03/2023

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202201141

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital; GP : A GP Surgery in the area of Hywel Dda University Health Board
Report date

02/03/2023

Subject

Clinical treatment outside hospital; GP

Outcome

Not Upheld

Case ref number

202108332

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A GP Surgery in the area of Hywel Dda University Health Board

View report
Clinical treatment outside hospital; GP : Aneurin Bevan University Health Board
Report date

30/03/2023

Subject

Clinical treatment outside hospital; GP

Outcome

Upheld in whole or in part

Case ref number

202107872

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Applications. allocations. transfer and exchanges : Wrexham County Borough Council
Report date

06/03/2023

Subject

Applications. allocations. transfer and exchanges

Outcome

Early resolution

Case ref number

202207156

Report type

Early resolution

Relevant body

Wrexham County Borough Council

View report
Other : Cardiff Council
Report date

06/03/2023

Subject

Other

Outcome

Early resolution

Case ref number

202207154

Report type

Early resolution

Relevant body

Cardiff Council

View report
Clinical treatment outside hospital; GP : A GP Surgery in the area of Swansea Bay University Health Board
Report date

23/03/2023

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202207118

Report type

Early resolution

Relevant body

A GP Surgery in the area of Swansea Bay University Health Board

View report
Health : Swansea Bay University Health Board
Report date

02/03/2023

Subject

Health

Outcome

Early resolution

Case ref number

202207074

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Rudeness/inconsiderate behaviour/staff attitude : Cardiff Council
Report date

07/03/2023

Subject

Rudeness/inconsiderate behaviour/staff attitude

Outcome

Early resolution

Case ref number

202206992

Report type

Early resolution

Relevant body

Cardiff Council

View report
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date

06/03/2023

Subject

Ambulance Services

Outcome

Early resolution

Case ref number

202206959

Report type

Early resolution

Relevant body

Welsh Ambulance Services NHS Trust

View report
Services for older people : Denbighshire County Council
Report date

10/03/2023

Subject

Services for older people

Outcome

Early resolution

Case ref number

202206878

Report type

Early resolution

Relevant body

Denbighshire County Council

View report
Various Other : Abertillery & Llanhilleth Community Council
Report date

15/03/2023

Subject

Various Other

Outcome

Early resolution

Case ref number

202206877

Report type

Early resolution

Relevant body

Abertillery & Llanhilleth Community Council

View report
Housing : Betsi Cadwaladr University Health Board
Report date

02/03/2023

Subject

Housing

Outcome

Early resolution

Case ref number

202206840

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

24/03/2023

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202206829

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

14/03/2023

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202206733

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

24/03/2023

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202206711

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Childrens Social Services : Ceredigion County Council
Report date

10/03/2023

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202206613

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Swansea Council
Report date

08/03/2023

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202206604

Report type

Early resolution

Relevant body

Swansea Council

View report
Health : Betsi Cadwaladr University Health Board
Report date

10/03/2023

Subject

Health

Outcome

Early resolution

Case ref number

202206409

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

29/03/2023

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202206314

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Safeguarding : Vale of Glamorgan Council
Report date

01/03/2023

Subject

Safeguarding

Outcome

Early resolution

Case ref number

202206153

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Health : Betsi Cadwaladr University Health Board
Report date

20/03/2023

Subject

Health

Outcome

Early resolution

Case ref number

202207737

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date

03/03/2023

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202207652

Report type

Early resolution

Relevant body

Hafod Housing Association

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Pobl
Report date

09/03/2023

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202207628

Report type

Early resolution

Relevant body

Pobl

View report
Health : Swansea Bay University Health Board
Report date

09/03/2023

Subject

Health

Outcome

Early resolution

Case ref number

202207622

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date

21/03/2023

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202207603

Report type

Early resolution

Relevant body

Cardiff Council

View report
Outdoor estate management (inc hedges etc) : Hafod Housing Association
Report date

22/03/2023

Subject

Outdoor estate management (inc hedges etc)

Outcome

Early resolution

Case ref number

202207531

Report type

Early resolution

Relevant body

Hafod Housing Association

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

10/03/2023

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202207522

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Housing: Vale of Glamorgan Council
Report date

20/03/2023

Subject

Housing

Outcome

Early resolution

Case ref number

202207512

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Clinical treatment outside hospital; Dentist : Cardiff and Vale University Health Board
Report date

21/03/2023

Subject

Clinical treatment outside hospital; Dentist

Outcome

Early resolution

Case ref number

202207460

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Roads and Transport : Neath Port Talbot Council
Report date

02/03/2023

Subject

Roads and Transport

Outcome

Early resolution

Case ref number

202207458

Report type

Early resolution

Relevant body

Neath Port Talbot Council

View report
Childrens Social Services : Bridgend County Borough Council
Report date

13/03/2023

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202207452

Report type

Early resolution

Relevant body

Bridgend County Borough Council

View report
Health : Aneurin Bevan University Health Board
Report date

16/03/2023

Subject

Health

Outcome

Early resolution

Case ref number

202207429

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Health : A GP Surgery in the area of Cwm Taf Morgannwg University Health Board
Report date

21/03/2023

Subject

Health

Outcome

Early resolution

Case ref number

202207352

Report type

Early resolution

Relevant body

A GP Surgery in the area of Cwm Taf Morgannwg University Health Board

View report
Admissions/discharge and transfer procedures : Hywel Dda University Health Board
Report date

23/03/2023

Subject

Admissions/discharge and transfer procedures

Outcome

Early resolution

Case ref number

202207335

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Health : Aneurin Bevan University Health Board
Report date

21/03/2023

Subject

Health

Outcome

Early resolution

Case ref number

202207273

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Health : Hywel Dda University Health Board
Report date

06/03/2023

Subject

Health

Outcome

Early resolution

Case ref number

202207167

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Trivallis
Report date

23/03/2023

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202207159

Report type

Early resolution

Relevant body

Trivallis

View report
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date

23/03/2023

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202208251

Report type

Early resolution

Relevant body

A GP Practice in the area of Betsi Cadwaladr University Health Board

View report
Council Tax : Cyngor Gwynedd
Report date

30/03/2023

Subject

Council Tax

Outcome

Early resolution

Case ref number

202208234

Report type

Early resolution

Relevant body

Cyngor Gwynedd

View report
Health : Hywel Dda University Health Board
Report date

23/03/2023

Subject

Health

Outcome

Early resolution

Case ref number

202208020

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Housing : Hafod Housing Association
Report date

03/03/2023

Subject

Housing

Outcome

Early resolution

Case ref number

202207985

Report type

Early resolution

Relevant body

Hafod Housing Association

View report
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date

24/03/2023

Subject

Ambulance Services

Outcome

Early resolution

Case ref number

202207867

Report type

Early resolution

Relevant body

Welsh Ambulance Services NHS Trust

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

21/03/2023

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202207820

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Health : Swansea Bay University Health Board
Report date

15/03/2023

Subject

Health

Outcome

Early resolution

Case ref number

202207794

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Health : Hywel Dda University Health Board
Report date

09/03/2023

Subject

Health

Outcome

Early resolution

Case ref number

202207786

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Health : Hywel Dda University Health Board
Report date

03/03/2023

Subject

Health

Outcome

Early resolution

Case ref number

202207740

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Health : Aneurin Bevan University Health Board
Report date

01/02/2023

Subject

Health

Outcome

Early resolution

Case ref number

202206369

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Health : Aneurin Bevan University Health Board
Report date

06/02/2023

Subject

Health

Outcome

Early resolution

Case ref number

202206293

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Health : Aneurin Bevan University Health Board
Report date

02/02/2023

Subject

Health

Outcome

Early resolution

Case ref number

202206238

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment outside hospital; GP : A GP Surgery in the area of Hywel Dda University Health Board
Report date

23/02/2023

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202206232

Report type

Early resolution

Relevant body

A GP Surgery in the area of Hywel Dda University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Linc Cymru Housing Association
Report date

14/02/2023

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202206191

Report type

Early resolution

Relevant body

Linc Cymru Housing Association

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Vale of Glamorgan Council
Report date

02/02/2023

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202206190

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

06/02/2023

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202206156

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment outside hospital; GP : A GP surgery in the area of Swansea Bay University Health Board
Report date

28/02/2023

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202206081

Report type

Early resolution

Relevant body

A GP surgery in the area of Swansea Bay University Health Board

View report
Planning and Building Control : Carmarthenshire County Council
Report date

13/02/2023

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202205998

Report type

Early resolution

Relevant body

Carmarthenshire County Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

02/02/2023

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202205970

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Rudeness/inconsiderate behaviour/staff attitude : Aberffraw Community Council
Report date

17/02/2023

Subject

Rudeness/inconsiderate behaviour/staff attitude

Outcome

Early resolution

Case ref number

202205499

Report type

Early resolution

Relevant body

Aberffraw Community Council

View report
Applications. allocations. transfer and exchanges : Rhondda Cynon Taf County Borough Council
Report date

03/02/2023

Subject

Applications. allocations. transfer and exchanges

Outcome

Early resolution

Case ref number

202205414

Report type

Early resolution

Relevant body

Rhondda Cynon Taf County Borough Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Newport City Homes
Report date

14/02/2023

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202205107

Report type

Early resolution

Relevant body

Newport City Homes

View report
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date

14/02/2023

Subject

Ambulance Services

Outcome

Early resolution

Case ref number

202205091

Report type

Early resolution

Relevant body

Welsh Ambulance Services NHS Trust

View report
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date

24/02/2023

Subject

Clinical treatment outside hospital; GP

Outcome

Not Upheld

Case ref number

202205022

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A GP Practice in the area of Betsi Cadwaladr University Health Board

View report
Various Other : Corwen Town Council
Report date

13/02/2023

Subject

Various Other

Outcome

Early resolution

Case ref number

202204951

Report type

Early resolution

Relevant body

Corwen Town Council

View report
Admissions/discharge and transfer procedures : Cwm Taf Morgannwg University Health Board
Report date

17/02/2023

Subject

Admissions/discharge and transfer procedures

Outcome

Early resolution

Case ref number

202204514

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Services for Children with a disability inc DFGs : Flintshire County Council
Report date

28/02/2023

Subject

Services for Children with a disability inc DFGs

Outcome

Early resolution

Case ref number

202204393

Report type

Early resolution

Relevant body

Flintshire County Council

View report
Clinical treatment outside hospital; GP : Trosnant Lodge
Report date

03/02/2023

Subject

Clinical treatment outside hospital; GP

Outcome

Not Upheld

Case ref number

202203255

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Trosnant Lodge

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

27/02/2023

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202201142

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment outside hospital; GP : A GP Surgery in the area of Aneurin Bevan University Health Board
Report date

02/02/2023

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202108404

Report type

Early resolution

Relevant body

A GP Surgery in the area of Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

14/02/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202108294

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

07/02/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202108104

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date

06/02/2023

Subject

Clinical treatment outside hospital; GP

Outcome

Upheld in whole or in part

Case ref number

202106759

Report type

Non-public interest report issued: complaint upheld

Relevant body

A GP Practice in the area of Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

01/02/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202106678

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

02/02/2023

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202106155

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

21/02/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202105284

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital; GP : A GP surgery in the area of Cwm Taf Morgannwg University Health Board
Report date

14/02/2023

Subject

Clinical treatment outside hospital; GP

Outcome

Not Upheld

Case ref number

202103937

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A GP surgery in the area of Cwm Taf Morgannwg University Health Board

View report
Independent Health Care providers : Meddyg Care Porthmadog
Report date

10/02/2023

Subject

Independent Health Care providers

Outcome

Upheld in whole or in part

Case ref number

202103154

Report type

Non-public interest report issued: complaint upheld

Relevant body

Meddyg Care Porthmadog

View report
Independent Health Care providers : Betsi Cadwaladr University Health Board
Report date

10/02/2023

Subject

Independent Health Care providers

Outcome

Upheld in whole or in part

Case ref number

202102997

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Health : Aneurin Bevan University Health Board
Report date

10/02/2023

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202102508

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

16/02/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202005228

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

16/02/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202003476

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Health : A GP Surgery in the area of Hywel Dda University Health Board
Report date

27/02/2023

Subject

Health

Outcome

Early resolution

Case ref number

202207467

Report type

Early resolution

Relevant body

A GP Surgery in the area of Hywel Dda University Health Board

View report
Clinical treatment outside hospital; Dentist : Betsi Cadwaladr University Health Board
Report date

28/02/2023

Subject

Clinical treatment outside hospital; Dentist

Outcome

Early resolution

Case ref number

202207364

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Childrens Social Services : Wrexham County Borough Council
Report date

27/02/2023

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202207340

Report type

Early resolution

Relevant body

Wrexham County Borough Council

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

24/02/2023

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202207301

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date

27/02/2023

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202207266

Report type

Early resolution

Relevant body

Hafod Housing Association

View report
Health : Hywel Dda University Health Board
Report date

20/02/2023

Subject

Health

Outcome

Early resolution

Case ref number

202206990

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Health : Betsi Cadwaladr University Health Board
Report date

24/02/2023

Subject

Health

Outcome

Early resolution

Case ref number

202206827

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Housing : Pobl
Report date

06/02/2023

Subject

Housing

Outcome

Early resolution

Case ref number

202206812

Report type

Early resolution

Relevant body

Pobl

View report
Health : Betsi Cadwaladr University Health Board
Report date

02/02/2023

Subject

Health

Outcome

Early resolution

Case ref number

202206603

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Neighbour disputes and anti-social behaviour : Pembrokeshire County Council
Report date

03/02/2023

Subject

Neighbour disputes and anti-social behaviour

Outcome

Early resolution

Case ref number

202206582

Report type

Early resolution

Relevant body

Pembrokeshire County Council

View report
Council Tax : Caerphilly County Borough Council
Report date

01/02/2023

Subject

Council Tax

Outcome

Early resolution

Case ref number

202206541

Report type

Early resolution

Relevant body

Caerphilly County Borough Council

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

03/02/2023

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202206433

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Various Other : Caerphilly County Borough Council
Report date

17/02/2023

Subject

Various Other

Outcome

Early resolution

Case ref number

202206428

Report type

Early resolution

Relevant body

Caerphilly County Borough Council

View report
Promotion of equality & respect : Saundersfoot Community Council
Report date

03/03/2023

Subject

CODE : Promotion of equality & respect

Outcome

CODE

Case ref number

202202280

Report type

CODE - Discontinued

Relevant body

Saundersfoot Community Council

View report
Objectivity and propriety : Powys County Council
Report date

22/02/2023

Subject

CODE : Objectivity and propriety

Outcome

CODE

Case ref number

202101250

Report type

CODE - Referred to Adjudication Panel for Wales

Relevant body

Powys County Council

View report
Promotion of equality & respect : Haverfordwest Town Council
Report date

20/02/2023

Subject

CODE : Promotion of equality & respect

Outcome

CODE

Case ref number

202200117

Report type

CODE - Referred to Standards Committee

Relevant body

Haverfordwest Town Council

View report
COVID19 : Betsi Cadwaladr University Health Board
Report date

30/01/2023

Subject

COVID19

Outcome

Discontinued

Case ref number

202206031

Report type

Complaint investigation discontinued (without settlement)

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

09/01/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202102473

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

10/02/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202102467

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

06/01/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202102028

Report type

Public interest report issued: complaint upheld

Relevant body

Cardiff and Vale University Health Board

View report
Housing : North Wales Housing
Report date

10/02/2023

Subject

Housing

Outcome

Upheld in whole or in part

Case ref number

202101865

Report type

Complaint investigation discontinued (without settlement)

Relevant body

North Wales Housing

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

10/01/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202101841

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

10/02/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202005644

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment in hospital : A GP surgery in the area of Cardiff & Vale University Health Board
Report date

10/02/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202005643

Report type

Non-public interest report issued: complaint upheld

Relevant body

A GP surgery in the area of Cardiff & Vale University Health Board

View report
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Cardiff and Vale University Health Board
Report date

10/02/2023

Subject

Clinical treatment outside hospital; Dentist

Outcome

Upheld in whole or in part

Case ref number

202203363

Report type

Voluntary settlement

Relevant body

A Dental Practice in the area of Cardiff and Vale University Health Board

View report
Clinical treatment outside hospital; GP : A Medical Centre in the area of Betsi Cadwaladr University Health Board
Report date

10/02/2023

Subject

Clinical treatment outside hospital; GP

Outcome

Upheld in whole or in part

Case ref number

202202982

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A Medical Centre in the area of Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital; GP : A GP surgery in the area of Cwm Taf Morgannwg University Health Board
Report date

06/01/2023

Subject

Clinical treatment outside hospital; GP

Outcome

Upheld in whole or in part

Case ref number

202202482

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A GP surgery in the area of Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

04/01/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202200244

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

11/01/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202107276

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

05/01/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202107260

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Adult Mental Health : Cwm Taf Morgannwg University Health Board
Report date

09/01/2023

Subject

Adult Mental Health

Outcome

Upheld in whole or in part

Case ref number

202106332

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment outside hospital; GP : A GP surgery in the area of Cwm Taf Morgannwg University Health Board
Report date

10/02/2023

Subject

Clinical treatment outside hospital; GP

Outcome

Upheld in whole or in part

Case ref number

202105780

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A GP surgery in the area of Cwm Taf Morgannwg University Health Board

View report
Clinical treatment outside hospital; Other : Swansea Bay University Health Board
Report date

10/02/2023

Subject

Clinical treatment outside hospital; Other

Outcome

Upheld in whole or in part

Case ref number

202105779

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Swansea Bay University Health Board

View report
Health : Betsi Cadwaladr University Health Board
Report date

10/02/2023

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202105739

Report type

Complaint investigation discontinued (without settlement)

Relevant body

Betsi Cadwaladr University Health Board

View report
Admissions/discharge and transfer procedures : Betsi Cadwaladr University Health Board
Report date

04/01/2023

Subject

Admissions/discharge and transfer procedures

Outcome

Upheld in whole or in part

Case ref number

202105101

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

12/01/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202105038

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Continuing care : Hywel Dda University Health Board
Report date

10/02/2023

Subject

Continuing care

Outcome

Upheld in whole or in part

Case ref number

202105019

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Hywel Dda University Health Board

View report
Other : Powys County Council
Report date

11/01/2023

Subject

Other

Outcome

Upheld in whole or in part

Case ref number

202104664

Report type

Non-public interest report issued: complaint upheld

Relevant body

Powys County Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

10/02/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202104192

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

10/02/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202103377

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Care Homes : Peniel House Care Home
Report date

10/02/2023

Subject

Care Homes

Outcome

Upheld in whole or in part

Case ref number

202103268

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Peniel House Care Home

View report
Health : Cwm Taf Morgannwg University Health Board
Report date

10/02/2023

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202205513

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

12/01/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202205493

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Health : Betsi Cadwaladr University Health Board
Report date

10/02/2023

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202205450

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Other : Cardiff Council
Report date

11/01/2023

Subject

Other

Outcome

Upheld in whole or in part

Case ref number

202205382

Report type

Early resolution

Relevant body

Cardiff Council

View report
Health : Swansea Bay University Health Board
Report date

12/01/2023

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202205364

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Carmarthenshire County Council
Report date

04/01/2023

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Upheld in whole or in part

Case ref number

202205343

Report type

Early resolution

Relevant body

Carmarthenshire County Council

View report
Adult Social Services : Ceredigion County Council
Report date

10/02/2023

Subject

Adult Social Services

Outcome

Upheld in whole or in part

Case ref number

202205115

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

10/02/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202205106

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

03/01/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202204860

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment outside hospital; GP : A Medical Centre in the area of Betsi Cadwaladr University Health Board
Report date

10/02/2023

Subject

Clinical treatment outside hospital; GP

Outcome

Upheld in whole or in part

Case ref number

202204444

Report type

Non-public interest report issued: complaint upheld

Relevant body

A Medical Centre in the area of Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

12/01/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202204370

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Tenancy rights and conditions : Flintshire County Council
Report date

10/02/2023

Subject

Tenancy rights and conditions

Outcome

Upheld in whole or in part

Case ref number

202203932

Report type

Early resolution

Relevant body

Flintshire County Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

04/01/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202203867

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

10/02/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202205884

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

10/02/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202205844

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Health : Aneurin Bevan University Health Board
Report date

11/01/2023

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202205827

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

10/02/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202205775

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Swansea Council
Report date

04/01/2023

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Upheld in whole or in part

Case ref number

202205646

Report type

Early resolution

Relevant body

Swansea Council

View report
Roads and Transport : Swansea Council
Report date

03/01/2023

Subject

Roads and Transport

Outcome

Upheld in whole or in part

Case ref number

202205640

Report type

Early resolution

Relevant body

Swansea Council

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

12/01/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202205569

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Flooding/Flood Damage : Powys County Council
Report date

10/02/2023

Subject

Flooding/Flood Damage

Outcome

Upheld in whole or in part

Case ref number

202205559

Report type

Early resolution

Relevant body

Powys County Council

View report
Health : Betsi Cadwaladr University Health Board
Report date

10/02/2023

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202205550

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

10/02/2023

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202205532

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Housing : Hafod Housing Association
Report date

03/01/2023

Subject

Housing

Outcome

Upheld in whole or in part

Case ref number

202206315

Report type

Early resolution

Relevant body

Hafod Housing Association

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date

10/02/2023

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Upheld in whole or in part

Case ref number

202206299

Report type

Early resolution

Relevant body

Hafod Housing Association

View report
Health : Aneurin Bevan University Health Board
Report date

10/02/2023

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202206161

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Tenancy rights and conditions : United Welsh Housing Association
Report date

10/02/2023

Subject

Tenancy rights and conditions

Outcome

Upheld in whole or in part

Case ref number

202206155

Report type

Early resolution

Relevant body

United Welsh Housing Association

View report
Health : Hywel Dda University Health Board
Report date

10/02/2023

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202206130

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Other miscellaneous : Brecon Beacons National Park Authority
Report date

10/02/2023

Subject

Other miscellaneous

Outcome

Upheld in whole or in part

Case ref number

202206126

Report type

S28

Relevant body

Brecon Beacons National Park Authority

View report
Health : Welsh Ambulance Services NHS Trust
Report date

03/01/2023

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202206121

Report type

Early resolution

Relevant body

Welsh Ambulance Services NHS Trust

View report
Health : Aneurin Bevan University Health Board
Report date

10/02/2023

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202205957

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Health : A Dental Practice in the Cwm Taf Morgannwg University Health Board area
Report date

10/02/2023

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202206685

Report type

Early resolution

Relevant body

A Dental Practice in the Cwm Taf Morgannwg University Health Board area

View report
Housing : United Welsh Housing Association
Report date

10/02/2023

Subject

Housing

Outcome

Upheld in whole or in part

Case ref number

202206631

Report type

Early resolution

Relevant body

United Welsh Housing Association

View report
Health : Newport City Council
Report date

11/01/2023

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202206578

Report type

Early resolution

Relevant body

Newport City Council

View report
Health : Swansea Bay University Health Board
Report date

10/02/2023

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202206521

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Health : Hywel Dda University Health Board
Report date

10/02/2023

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202206465

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Police and Crime Panel : South Wales Police and Crime Panel
Report date

10/02/2023

Subject

Police and Crime Panel

Outcome

Upheld in whole or in part

Case ref number

202206432

Report type

Early resolution

Relevant body

South Wales Police and Crime Panel

View report
Health : Betsi Cadwaladr University Health Board
Report date

10/02/2023

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202206355

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Disclosure & registration of interest : St Harmon Community Council
Report date

29/11/2022

Subject

CODE : Disclosure & registration of interest

Outcome

CODE

Case ref number

202106162

Report type

CODE - Referred to the Adjudication Panel for Wales

Relevant body

St Harmon Community Council

View report
Integrity : Gwynedd Council
Report date

31/10/2022

Subject

CODE : Integrity

Outcome

CODE

Case ref number

202107843

Report type

CODE - Referred to Standards Committee

Relevant body

Gwynedd Council

View report
Integrity : Bridgend County Borough Council
Report date

06/06/2022

Subject

CODE : Integrity

Outcome

CODE

Case ref number

202100665

Report type

CODE - Referred to Standards Committee

Relevant body

Bridgend County Borough Council

View report
Promotion of equality & respect : Llanelli Town Council
Report date

27/05/2022

Subject

CODE : Promotion of equality & respect

Outcome

CODE

Case ref number

202005902

Report type

CODE - Referred to Standards Committee

Relevant body

Llanelli Town Council

View report
Selflessness & stewardship : Powys County Council
Report date

17/02/2022

Subject

CODE : Selflessness & stewardship

Outcome

CODE

Case ref number

202002322

Report type

CODE - Referred to Standards Committee

Relevant body

Powys County Council

View report
Selflessness & stewardship : Mid and West Wales Fire Service
Report date

17/02/2022

Subject

CODE : Selflessness & stewardship

Outcome

CODE

Case ref number

202002848

Report type

CODE - Referred to Standards Committee

Relevant body

Mid and West Wales Fire Service

View report
Promotion of equality & respect : Radyr and Morganstown Community Council
Report date

05/12/2022

Subject

CODE : Promotion of equality & respect

Outcome

CODE

Case ref number

202105923

Report type

CODE - No Evidence of Breach

Relevant body

Radyr and Morganstown Community Council

View report
Disclosure & registration of interest - Porthcawl Town Council
Report date

30/11/2022

Subject

CODE : Disclosure & registration of interest

Outcome

CODE

Case ref number

202105146

Report type

CODE - No Action Necessary

Relevant body

Porthcawl Town Council

View report
Integrity : Wrexham County Borough Council
Report date

24/03/2022

Subject

CODE : Integrity

Outcome

CODE

Case ref number

202004118

Report type

CODE - Referred to Standards Committee

Relevant body

Wrexham County Borough Council

View report
Integrity : Brymbo Community Council
Report date

24/03/2022

Subject

CODE : Integrity

Outcome

CODE

Case ref number

202002929

Report type

CODE - Referred to Standards Committee

Relevant body

Brymbo Community Council

View report
Integrity : Pembrokeshire County Council
Report date

08/02/2022

Subject

CODE : Integrity

Outcome

CODE

Case ref number

202100305

Report type

CODE - Referred to the Adjudication Panel for Wales

Relevant body

Pembrokeshire County Council

View report
Integrity : Pembrokeshire County Council
Report date

08/02/2022

Subject

CODE : Integrity

Outcome

CODE

Case ref number

202005201

Report type

CODE - Referred to the Adjudication Panel for Wales

Relevant body

Pembrokeshire County Council

View report
Integrity : Pembrokeshire County Council
Report date

08/02/2022

Subject

CODE : Integrity

Outcome

CODE

Case ref number

202002749

Report type

CODE - Referred to the Adjudication Panel for Wales

Relevant body

Pembrokeshire County Council

View report
Adult Social Services : Swansea Council
Report date

16/12/2022

Subject

Adult Social Services

Outcome

Early resolution

Case ref number

202205192

Report type

Early resolution

Relevant body

Swansea Council

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

20/12/2022

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202105999

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment outside hospital; GP : A Medical Centre in the area of Betsi Cadwaladr University Health Board
Report date

20/12/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Upheld in whole or in part

Case ref number

202105884

Report type

Non-public interest report issued: complaint upheld

Relevant body

A Medical Centre in the area of Betsi Cadwaladr University Health Board

View report
Prisoner Care : Betsi Cadwaladr University Health Board
Report date

16/12/2022

Subject

Prisoner Care

Outcome

Upheld in whole or in part

Case ref number

202105815

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

06/12/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202105760

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Non-medical services : Betsi Cadwaladr University Health Board
Report date

13/12/2022

Subject

Non-medical services

Outcome

Upheld in whole or in part

Case ref number

202105742

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

15/12/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202105472

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

06/12/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202105112

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Health : Cardiff and Vale University Health Board
Report date

08/12/2022

Subject

Health

Outcome

Not Upheld

Case ref number

202104968

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date

07/12/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Upheld in whole or in part

Case ref number

202104816

Report type

Non-public interest report issued: complaint upheld

Relevant body

A GP Practice in the area of Aneurin Bevan University Health Board

View report
Nosocomial : Cwm Taf Morgannwg University Health Board
Report date

14/12/2022

Subject

Nosocomial

Outcome

Voluntary settlement

Case ref number

202104785

Report type

Voluntary settlement

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

08/12/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202103397

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Newport City Council
Report date

05/12/2022

Subject

Services for vulnerable adults (eg with learning difficulties. or with mental health issues)

Outcome

Not Upheld

Case ref number

202102507

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Newport City Council

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

08/12/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202006431

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Planning and Building Control : Newport City Council
Report date

22/12/2022

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202205412

Report type

Early resolution

Relevant body

Newport City Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Valleys To Coast Housing
Report date

06/12/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202205178

Report type

Early resolution

Relevant body

Valleys To Coast Housing

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date

06/12/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202205098

Report type

Early resolution

Relevant body

Hafod Housing Association

View report
Health : Cardiff and Vale University Health Board
Report date

07/12/2022

Subject

Health

Outcome

Early resolution

Case ref number

202204912

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Linc Cymru Housing Association
Report date

14/12/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202204822

Report type

Early resolution

Relevant body

Linc Cymru Housing Association

View report
Other miscellaneous : Vale of Glamorgan Council
Report date

05/12/2022

Subject

Other miscellaneous

Outcome

Early resolution

Case ref number

202204532

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date

01/12/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202204341

Report type

Early resolution

Relevant body

A GP Practice in the area of Betsi Cadwaladr University Health Board

View report
NHS Independent Provider : Cwm Taf Morgannwg University Health Board
Report date

13/12/2022

Subject

NHS Independent Provider

Outcome

Early resolution

Case ref number

202204004

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Nosocomial : Cardiff and Vale University Health Board
Report date

01/12/2022

Subject

Nosocomial

Outcome

Early resolution

Case ref number

202203473

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Applications. allocations. transfer and exchanges : Cardiff Council
Report date

20/12/2022

Subject

Applications. allocations. transfer and exchanges

Outcome

Early resolution

Case ref number

202202598

Report type

Early resolution

Relevant body

Cardiff Council

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

12/12/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202202022

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Out of Hours GP care : Swansea Bay University Health Board
Report date

05/12/2022

Subject

Out of Hours GP care

Outcome

Upheld in whole or in part

Case ref number

202106097

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Ceredigion County Council
Report date

08/12/2022

Subject

Services for vulnerable adults (eg with learning difficulties. or with mental health issues)

Outcome

Early resolution

Case ref number

202200853

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date

08/12/2022

Subject

Ambulance Services

Outcome

Not Upheld

Case ref number

202200413

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Welsh Ambulance Services NHS Trust

View report
Health : A Health Centre in the area of Cardiff & Vale University Health Board
Report date

08/12/2022

Subject

Health

Outcome

Not Upheld

Case ref number

202106190

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A Health Centre in the area of Cardiff & Vale University Health Board

View report
Nosocomial (Framework) : Cardiff and Vale University Health Board
Report date

01/12/2022

Subject

Nosocomial (Framework)

Outcome

Early resolution

Case ref number

202206255

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Health : Betsi Cadwaladr University Health Board
Report date

21/12/2022

Subject

Health

Outcome

Early resolution

Case ref number

202206233

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Health : Cwm Taf Morgannwg University Health Board
Report date

22/12/2022

Subject

Health

Outcome

Early resolution

Case ref number

202206173

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Valleys To Coast Housing
Report date

28/12/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202205752

Report type

Early resolution

Relevant body

Valleys To Coast Housing

View report
Health : Cwm Taf Morgannwg University Health Board
Report date

22/12/2022

Subject

Health

Outcome

Early resolution

Case ref number

202205658

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Childrens Social Services : Neath Port Talbot Council
Report date

22/12/2022

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202205741

Report type

Early resolution

Relevant body

Neath Port Talbot Council

View report
Childrens Social Services : Vale of Glamorgan Council
Report date

22/12/2022

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202205738

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Housing : Wrexham County Borough Council
Report date

06/12/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202205697

Report type

Early resolution

Relevant body

Wrexham County Borough Council

View report
Community Facilities. Recreation and Leisure : Conwy County Borough Council
Report date

16/12/2022

Subject

Community Facilities. Recreation and Leisure

Outcome

Early resolution

Case ref number

202205660

Report type

Early resolution

Relevant body

Conwy County Borough Council

View report
Roads and Transport : Monmouthshire County Council
Report date

22/12/2022

Subject

Roads and Transport

Outcome

Early resolution

Case ref number

202205541

Report type

Early resolution

Relevant body

Monmouthshire County Council

View report
Health : Swansea Bay University Health Board
Report date

08/12/2022

Subject

Health

Outcome

Early resolution

Case ref number

202205500

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Rudeness/inconsiderate behaviour/staff attitude : Swansea Bay University Health Board
Report date

05/12/2022

Subject

Rudeness/inconsiderate behaviour/staff attitude

Outcome

Early resolution

Case ref number

202205413

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

29/11/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202204110

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Other : Swansea Bay University Health Board
Report date

24/11/2022

Subject

Other

Outcome

Discontinued

Case ref number

202202910

Report type

Complaint investigation discontinued (without settlement)

Relevant body

Swansea Bay University Health Board

View report
Health : Betsi Cadwaladr University Health Board
Report date

29/11/2022

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202104669

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date

14/11/2022

Subject

Ambulance Services

Outcome

Not Upheld

Case ref number

202006031

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Welsh Ambulance Services NHS Trust

View report
De-Registration : A Medical Centre in the area of Cardiff & Vale University Health Board
Report date

15/11/2022

Subject

De-Registration

Outcome

Upheld in whole or in part

Case ref number

202004792

Report type

Non-public interest report issued: complaint upheld

Relevant body

A Medical Centre in the area of Cardiff & Vale University Health Board

View report
Complaints Handling : Cwm Taf Morgannwg University Health Board
Report date

14/11/2022

Subject

Complaints Handling

Outcome

Early resolution

Case ref number

202203655

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Refuse collection. recycling and waste disposal : Powys County Council
Report date

02/11/2022

Subject

Refuse collection. recycling and waste disposal

Outcome

Early resolution

Case ref number

202203453

Report type

Early resolution

Relevant body

Powys County Council

View report
Council Tax Reduction : Vale of Glamorgan Council
Report date

30/11/2022

Subject

Council Tax Reduction

Outcome

Early resolution

Case ref number

202203385

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Health : Swansea Bay University Health Board
Report date

24/11/2022

Subject

Health

Outcome

Early resolution

Case ref number

202203209

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Other : Swansea Bay University Health Board
Report date

24/11/2022

Subject

Other

Outcome

Discontinued

Case ref number

202202910

Report type

Complaint investigation discontinued (without settlement)

Relevant body

Swansea Bay University Health Board

View report
Services for older people : Vale of Glamorgan Council
Report date

18/11/2022

Subject

Services for older people

Outcome

Early resolution

Case ref number

202204169

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Planning and Building Control : Cardiff Council
Report date

01/11/2022

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202204134

Report type

Early resolution

Relevant body

Cardiff Council

View report
Fostering. Looked after children. and SGOs : Neath Port Talbot Council
Report date

14/11/2022

Subject

Fostering. Looked after children. and SGOs

Outcome

Early resolution

Case ref number

202204132

Report type

Early resolution

Relevant body

Neath Port Talbot Council

View report
Health : Aneurin Bevan University Health Board
Report date

11/11/2022

Subject

Health

Outcome

Early resolution

Case ref number

202204019

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Caerphilly County Borough Council
Report date

17/11/2022

Subject

Services for vulnerable adults (eg with learning difficulties. or with mental health issues)

Outcome

Early resolution

Case ref number

202204018

Report type

Early resolution

Relevant body

Caerphilly County Borough Council

View report
Noise and other nuisance issues : Neath Port Talbot Council
Report date

17/11/2022

Subject

Noise and other nuisance issues

Outcome

Early resolution

Case ref number

202203972

Report type

Early resolution

Relevant body

Neath Port Talbot Council

View report
Various Other : Llanfairtalhaiarn Community Council
Report date

23/11/2022

Subject

Various Other

Outcome

Early resolution

Case ref number

202203933

Report type

Early resolution

Relevant body

Llanfairtalhaiarn Community Council

View report
Noise and other nuisance issues : Swansea Council
Report date

28/11/2022

Subject

Noise and other nuisance issues

Outcome

Early resolution

Case ref number

202203818

Report type

Early resolution

Relevant body

Swansea Council

View report
Planning and Building Control : Carmarthenshire County Council
Report date

04/11/2022

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202203811

Report type

Early resolution

Relevant body

Carmarthenshire County Council

View report
Health : Swansea Bay University Health Board
Report date

18/11/2022

Subject

Health

Outcome

Early resolution

Case ref number

202203717

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Health : Aneurin Bevan University Health Board
Report date

10/11/2022

Subject

Health

Outcome

Early resolution

Case ref number

202203674

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Health : Betsi Cadwaladr University Health Board
Report date

25/11/2022

Subject

Health

Outcome

Early resolution

Case ref number

202204999

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Community Facilities. Recreation and Leisure : Denbighshire County Council
Report date

11/11/2022

Subject

Community Facilities. Recreation and Leisure

Outcome

Early resolution

Case ref number

202204939

Report type

Early resolution

Relevant body

Denbighshire County Council

View report
Health : A Medical Practice in the area of Aneurin Bevan University Health Board
Report date

14/11/2022

Subject

Health

Outcome

Early resolution

Case ref number

202204736

Report type

Early resolution

Relevant body

A Medical Practice in the area of Aneurin Bevan University Health Board

View report
Planning and Building Control : Cardiff Council
Report date

01/11/2022

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202204634

Report type

Early resolution

Relevant body

Cardiff Council

View report
Other planning matters : Vale of Glamorgan Council
Report date

24/11/2022

Subject

Other planning matters

Outcome

Early resolution

Case ref number

202204594

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Health : Welsh Ambulance Services NHS Trust
Report date

21/11/2022

Subject

Health

Outcome

Early resolution

Case ref number

202204534

Report type

Early resolution

Relevant body

Welsh Ambulance Services NHS Trust

View report
Health : Welsh Ambulance Services NHS Trust
Report date

09/11/2022

Subject

Health

Outcome

Early resolution

Case ref number

202204522

Report type

Early resolution

Relevant body

Welsh Ambulance Services NHS Trust

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

02/11/2022

Subject

Clinical treatment in hospital

Outcome

Discontinued

Case ref number

202103559

Report type

Complaint investigation discontinued (without settlement)

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

17/11/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202102905

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

28/11/2022

Subject

Clinical treatment in hospital

Outcome

Discontinued

Case ref number

202102462

Report type

Complaint investigation discontinued (without settlement)

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

02/11/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202102279

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

28/11/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202102099

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

17/11/2022

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202102096

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

10/11/2022

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202101803

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

22/11/2022

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202100241

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital; GP : A Medical Practice in the area of Betsi Cadwaladr University Health Board
Report date

07/11/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202203494

Report type

Early resolution

Relevant body

A Medical Practice in the area of Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital; GP : A Medical Practice in the area of Hywel Dda University Health Board
Report date

04/11/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202203324

Report type

Early resolution

Relevant body

A Medical Practice in the area of Hywel Dda University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

17/11/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202203160

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

10/11/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202203131

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

02/11/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202202734

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

24/11/2022

Subject

Clinical treatment in hospital

Outcome

Voluntary settlement

Case ref number

202107623

Report type

Voluntary settlement

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment outside hospital; GP : A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Report date

18/11/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Not Upheld

Case ref number

202106781

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A Medical Practice in the area of Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

22/11/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202106204

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

23/11/2022

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202105383

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment outside hospital; GP : A Medical Practice in the area of Aneurin Bevan University Health Board
Report date

09/11/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Not Upheld

Case ref number

202104963

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A Medical Practice in the area of Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

18/11/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202104749

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

24/11/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202204201

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Swansea Bay University Health Board
Report date

04/11/2022

Subject

Clinical treatment outside hospital; Dentist

Outcome

Early resolution

Case ref number

202204027

Report type

Early resolution

Relevant body

A Dental Practice in the area of Swansea Bay University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

16/11/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202203909

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

14/11/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202203741

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment outside hospital; Dentist : A Dental Practice in the UK
Report date

14/11/2022

Subject

Clinical treatment outside hospital; Dentist

Outcome

Early resolution

Case ref number

202204986

Report type

Early resolution

Relevant body

A Dental Practice in the UK

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

15/11/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202204472

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Nosocomial Covid : Hywel Dda University Health Board
Report date

24/11/2022

Subject

Nosocomial Covid

Outcome

Early resolution

Case ref number

202204424

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Housing : Hafod Housing Association
Report date

07/11/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202204618

Report type

Early resolution

Relevant body

Hafod Housing Association

View report
Housing : Valleys To Coast Housing
Report date

22/11/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202204297

Report type

Early resolution

Relevant body

Valleys To Coast Housing

View report
Cemetaries and Crematoria : Newport City Council
Report date

11/11/2022

Subject

Cemetaries and Crematoria

Outcome

Early resolution

Case ref number

202204242

Report type

Early resolution

Relevant body

Newport City Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Pembrokeshire County Council
Report date

16/11/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Not Upheld

Case ref number

202102689

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Pembrokeshire County Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Carmarthenshire County Council
Report date

11/11/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202204609

Report type

Early resolution

Relevant body

Carmarthenshire County Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Swansea Council
Report date

25/11/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202204313

Report type

Early resolution

Relevant body

Swansea Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date

25/11/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202205285

Report type

Early resolution

Relevant body

Hafod Housing Association

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date

23/11/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202205045

Report type

Early resolution

Relevant body

Hafod Housing Association

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Valleys To Coast Housing
Report date

24/11/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202205000

Report type

Early resolution

Relevant body

Valleys To Coast Housing

View report
Health : Betsi Cadwaladr University Health Board
Report date

12/10/2022

Subject

Health

Outcome

Early resolution

Case ref number

202202782

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

17/10/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202202596

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

10/10/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202202271

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Health : Aneurin Bevan University Health Board
Report date

20/10/2022

Subject

Health

Outcome

Early resolution

Case ref number

202202210

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Services for older people : Ceredigion County Council
Report date

04/10/2022

Subject

Services for older people

Outcome

Early resolution

Case ref number

202201388

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Clinical treatment outside hospital; Other : Aneurin Bevan University Health Board
Report date

06/10/2022

Subject

Clinical treatment outside hospital; Other

Outcome

Early resolution

Case ref number

202201301

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment outside hospital; GP : A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date

05/10/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202201054

Report type

Early resolution

Relevant body

A GP Practice in the area of Cwm Taf Morgannwg University Health Board

View report
Health : Betsi Cadwaladr University Health Board
Report date

31/10/2022

Subject

Health

Outcome

Voluntary settlement

Case ref number

202201032

Report type

Voluntary settlement

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Betsi Cadwaladr University Health Board
Report date

31/10/2022

Subject

Clinical treatment outside hospital; Dentist

Outcome

Voluntary settlement

Case ref number

202108208

Report type

Voluntary settlement

Relevant body

A Dental Practice in the area of Betsi Cadwaladr University Health Board

View report
Health : Cardiff and Vale University Health Board
Report date

11/10/2022

Subject

Health

Outcome

Not Upheld

Case ref number

202104890

Report type

Non-public inter

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

25/10/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202103586

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Adult Mental Health : Welsh Health Specialised Services Committee
Report date

03/10/2022

Subject

Adult Mental Health

Outcome

Not Upheld

Case ref number

202103363

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Welsh Health Specialised Services Committee

View report
Clinical treatment outside hospital : A GP Surgery in the area of Cwm Taf Morgannwg University Health Board
Report date

25/10/2022

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202102349

Report type

Non-public interest report issued: complaint upheld

Relevant body

A GP Surgery in the area of Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

04/10/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202101009

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

12/10/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202100614

Report type

Non-public interest report issued: complaint upheld

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

05/10/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202006339

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital; GP : Cardiff and Vale University Health Board
Report date

04/10/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Upheld in whole or in part

Case ref number

202005709

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

14/10/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202203946

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Health : Aneurin Bevan University Health Board
Report date

19/10/2022

Subject

Health

Outcome

Early resolution

Case ref number

202203939

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Childrens Social Services : Cardiff Council
Report date

11/10/2022

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202203815

Report type

Early resolution

Relevant body

Cardiff Council

View report
Planning and Building Control : Cardiff Council
Report date

17/10/2022

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202203738

Report type

Early resolution

Relevant body

Cardiff Council

View report
Health : Betsi Cadwaladr University Health Board
Report date

14/10/2022

Subject

Health

Outcome

Early resolution

Case ref number

202203639

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Continuing care : Powys Teaching Health Board
Report date

06/10/2022

Subject

Continuing care

Outcome

Early resolution

Case ref number

202203557

Report type

Early resolution

Relevant body

Powys Teaching Health Board

View report
Health : A Medical Centre in the area of Swansea Bay University Health Board
Report date

14/10/2022

Subject

Health

Outcome

Early resolution

Case ref number

202203502

Report type

Early resolution

Relevant body

A Medical Centre in the area of Swansea Bay University Health Board

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Health : Hywel Dda University Health Board
Report date

04/10/2022

Subject

Health

Outcome

Early resolution

Case ref number

202203493

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Health : Betsi Cadwaladr University Health Board
Report date

12/10/2022

Subject

Health

Outcome

Early resolution

Case ref number

202203492

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

14/10/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202203482

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date

24/10/2022

Subject

Ambulance Services

Outcome

Early resolution

Case ref number

202203456

Report type

Early resolution

Relevant body

Welsh Ambulance Services NHS Trust

View report
Other : Cardiff Council
Report date

25/10/2022

Subject

Other

Outcome

Early resolution

Case ref number

202203430

Report type

Early resolution

Relevant body

Cardiff Council

View report
Nosocomial Covid : Betsi Cadwaladr University Health Board
Report date

26/10/2022

Subject

Nosocomial Covid

Outcome

Early resolution

Case ref number

202203313

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Health : Betsi Cadwaladr University Health Board
Report date

19/10/2022

Subject

Health

Outcome

Early resolution

Case ref number

202203307

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Environment and Environmental Health : Conwy County Borough Council
Report date

12/10/2022

Subject

Environment and Environmental Health

Outcome

Early resolution

Case ref number

202203232

Report type

Early resolution

Relevant body

Conwy County Borough Council

View report
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date

13/10/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202203217

Report type

Early resolution

Relevant body

A GP Practice in the area of Aneurin Bevan University Health Board

View report
Housing : Newport City Council
Report date

20/10/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202203174

Report type

Early resolution

Relevant body

Newport City Council

View report
Health : Hywel Dda University Health Board
Report date

13/10/2022

Subject

Health

Outcome

S.28

Case ref number

202204150

Report type

S.28

Relevant body

Hywel Dda University Health Board

View report
Applications. allocations. transfer and exchanges : Cardiff Council
Report date

25/10/2022

Subject

Applications. allocations. transfer and exchanges

Outcome

Early resolution

Case ref number

202204470

Report type

Early resolution

Relevant body

Cardiff Council

View report
Clinical treatment outside hospital; GP : A GP Surgery in the area of Hywel Dda University Health Board
Report date

27/10/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202204405

Report type

Early resolution

Relevant body

A GP Surgery in the area of Hywel Dda University Health Board

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Childrens Social Services : Neath Port Talbot Council
Report date

31/10/2022

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202204397

Report type

Early resolution

Relevant body

Neath Port Talbot Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date

25/10/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202204364

Report type

Early resolution

Relevant body

Hafod Housing Association

View report
Environment and Environmental Health : Neath Port Talbot Council
Report date

19/10/2022

Subject

Environment and Environmental Health

Outcome

Early resolution

Case ref number

202204333

Report type

Early resolution

Relevant body

Neath Port Talbot Council

View report
Flooding/Flood Damage : Newport City Homes
Report date

27/10/2022

Subject

Flooding/Flood Damage

Outcome

Early resolution

Case ref number

202204317

Report type

Early resolution

Relevant body

Newport City Homes

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

25/10/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202204219

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Health : Cardiff and Vale University Health Board
Report date

17/10/2022

Subject

Health

Outcome

Early resolution

Case ref number

202204142

Report type

Early resolution