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Recent Investigations Outcomes
Clinical treatment outside hospital : Cwm Taf Morgannwg University Health Board
Report date

28/03/2022

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202003441

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment outside hospital : Swansea Bay University Health Board
Report date

28/03/2022

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202002712

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

24/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202000167

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Fostering. Looked after children. and SGOs : Powys County Council
Report date

31/03/2022

Subject

Fostering. Looked after children. and SGOs

Outcome

Upheld in whole or in part

Case ref number

201907544

Report type

Non-public interest report issued: complaint upheld

Relevant body

Powys County Council

View report
Clinical treatment outside hospital : A GP Practice in the area of Aneurin Bevan University Health Board
Report date

17/03/2022

Subject

Clinical treatment outside hospital

Outcome

Not Upheld

Case ref number

202006039

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A GP Practice in the area of Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Velindre University NHS Trust
Report date

17/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202005993

Report type

Non-public interest report issued: complaint upheld

Relevant body

Velindre University NHS Trust

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

29/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202005905

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

09/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202005745

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date

28/03/2022

Subject

Ambulance Services

Outcome

Voluntary settlement

Case ref number

202005721

Report type

Voluntary settlement

Relevant body

Welsh Ambulance Services NHS Trust

View report
Clinical treatment outside hospital : Hywel Dda University Health Board
Report date

28/03/2022

Subject

Clinical treatment outside hospital

Outcome

Voluntary settlement

Case ref number

202005708

Report type

Voluntary settlement

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

09/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202005624

Report type

Non-public interest report issued: complaint upheld

Relevant body

Hywel Dda University Health Board

View report
Agriculture and Fisheries : Rural Payments Wales
Report date

14/03/2022

Subject

Agriculture and Fisheries

Outcome

Upheld in whole or in part

Case ref number

202005585

Report type

Non-public interest report issued: complaint upheld

Relevant body

Rural Payments Wales

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

29/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202005452

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

02/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202005195

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Continuing care : Betsi Cadwaladr University Health Board
Report date

25/03/2022

Subject

Continuing care

Outcome

Upheld in whole or in part

Case ref number

202005028

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

31/03/2022

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202004649

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

04/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202004499

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

23/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202004139

Report type

Non-public interest report issued: complaint upheld

Relevant body

Hywel Dda University Health Board

View report
Services for People with a disability inc DFGs : Swansea Council
Report date

04/03/2022

Subject

Services for People with a disability inc DFGs

Outcome

Upheld in whole or in part

Case ref number

202003870

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Council

View report
Other : Caerphilly County Borough Council
Report date

31/03/2022

Subject

Other

Outcome

Early resolution

Case ref number

202103458

Report type

Early resolution

Relevant body

Caerphilly County Borough Council

View report
Finance and Taxation : Student Loans Company
Report date

18/03/2022

Subject

Finance and Taxation

Outcome

Early resolution

Case ref number

202103058

Report type

Early resolution

Relevant body

Student Loans Company

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

25/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202101775

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

18/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202101446

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Continuing care : Betsi Cadwaladr University Health Board
Report date

28/03/2022

Subject

Continuing care

Outcome

Voluntary settlement

Case ref number

202101391

Report type

Voluntary settlement

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital : A Dental Practice in the area of Swansea Bay University Health Board
Report date

23/03/2022

Subject

Clinical treatment outside hospital

Outcome

Not Upheld

Case ref number

202100437

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A Dental Practice in the area of Swansea Bay University Health Board

View report
Clinical treatment outside hospital : Powys Teaching Health Board
Report date

24/03/2022

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202100343

Report type

Non-public interest report issued: complaint upheld

Relevant body

Powys Teaching Health Board

View report
Clinical treatment outside hospital : A GP Practice in the area of Aneurin Bevan University Health Board
Report date

21/03/2022

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202100210

Report type

Non-public interest report issued: complaint upheld

Relevant body

A GP Practice in the area of Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

29/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202100189

Report type

Non-public interest report issued: complaint upheld

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment outside hospital : Aneurin Bevan University Health Board
Report date

21/03/2022

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202100038

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date

03/03/2022

Subject

Clinical treatment outside hospital

Outcome

Not Upheld

Case ref number

202006430

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Referral to treatment time : Betsi Cadwaladr University Health Board
Report date

23/03/2022

Subject

Referral to treatment time

Outcome

Not Upheld

Case ref number

202006423

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

30/03/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202006132

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital : Swansea Bay University Health Board
Report date

28/03/2022

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202006099

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Services for older people : Wrexham County Borough Council
Report date

21/03/2022

Subject

Services for older people

Outcome

Not Upheld

Case ref number

202006083

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Wrexham County Borough Council

View report
Health : Betsi Cadwaladr University Health Board
Report date

26/03/2022

Subject

Health

Outcome

Not Upheld

Case ref number

202006053

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Health : Betsi Cadwaladr University Health Board
Report date

10/03/2022

Subject

Health

Outcome

Early resolution

Case ref number

202106766

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

04/03/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202106700

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Neighbour disputes and anti-social behaviour : Gwynedd Council
Report date

16/03/2022

Subject

Neighbour disputes and anti-social behaviour

Outcome

Early resolution

Case ref number

202106670

Report type

Early resolution

Relevant body

Gwynedd Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Carmarthenshire County Council
Report date

09/03/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202106659

Report type

Early resolution

Relevant body

Carmarthenshire County Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

25/03/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202106638

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Health : A GP Practice in the area of Aneurin Bevan University Health Board
Report date

16/03/2022

Subject

Health

Outcome

Early resolution

Case ref number

202106438

Report type

Early resolution

Relevant body

A GP Practice in the area of Aneurin Bevan University Health Board

View report
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date

16/03/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202106424

Report type

Early resolution

Relevant body

A GP Practice in the area of Aneurin Bevan University Health Board

View report
Flooding/Flood Damage : Flintshire County Council
Report date

08/03/2022

Subject

Flooding/Flood Damage

Outcome

Early resolution

Case ref number

202106399

Report type

Early resolution

Relevant body

Flintshire County Council

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

14/03/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202106387

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

24/03/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202106350

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Health : Swansea Bay University Health Board
Report date

07/03/2022

Subject

Health

Outcome

Early resolution

Case ref number

202106088

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Grwp Cynefin
Report date

09/03/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202105641

Report type

Early resolution

Relevant body

Grwp Cynefin

View report
Other : Swansea Bay University Health Board
Report date

10/03/2022

Subject

Other

Outcome

Voluntary settlement

Case ref number

202105314

Report type

Voluntary settlement

Relevant body

Swansea Bay University Health Board

View report
Other : Flintshire County Council
Report date

25/03/2022

Subject

Other

Outcome

Upheld in whole or in part

Case ref number

202104393

Report type

Non-public interest report issued: complaint upheld

Relevant body

Flintshire County Council

View report
School Transport : Vale of Glamorgan Council
Report date

30/03/2022

Subject

School Transport

Outcome

Upheld in whole or in part

Case ref number

202104084

Report type

Non-public interest report issued: complaint upheld

Relevant body

Vale of Glamorgan Council

View report
Continuing care : Swansea Bay University Health Board
Report date

16/03/2022

Subject

Continuing care

Outcome

Early resolution

Case ref number

202107439

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Safeguarding : Rhondda Cynon Taf County Borough Council
Report date

02/03/2022

Subject

Safeguarding

Outcome

Early resolution

Case ref number

202107399

Report type

Early resolution

Relevant body

Rhondda Cynon Taf County Borough Council

View report
Health : Betsi Cadwaladr University Health Board
Report date

10/03/2022

Subject

Health

Outcome

Early resolution

Case ref number

202107247

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

16/03/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202107207

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

28/03/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202107150

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Care homes : Carmarthenshire County Council
Report date

09/03/2022

Subject

Care homes

Outcome

Early resolution

Case ref number

202107140

Report type

Early resolution

Relevant body

Carmarthenshire County Council

View report
Council Tax : Merthyr Tydfil County Borough Council
Report date

01/03/2022

Subject

Council Tax

Outcome

Early resolution

Case ref number

202107135

Report type

Early resolution

Relevant body

Merthyr Tydfil County Borough Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

30/03/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202107102

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date

16/03/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202107074

Report type

Early resolution

Relevant body

Cardiff Council

View report
Other : Caerphilly County Borough Council
Report date

23/03/2022

Subject

Other

Outcome

Early resolution

Case ref number

202106987

Report type

Early resolution

Relevant body

Caerphilly County Borough Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Community Housing Association
Report date

16/03/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202106894

Report type

Early resolution

Relevant body

Cardiff Community Housing Association

View report
Road maintenance/road building : Cardiff Council
Report date

07/03/2022

Subject

Road maintenance/road building

Outcome

Early resolution

Case ref number

202106866

Report type

Early resolution

Relevant body

Cardiff Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date

25/03/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202106845

Report type

Early resolution

Relevant body

Cardiff Council

View report
Tenancy abandonment and evictions : Adra
Report date

01/03/2022

Subject

Tenancy abandonment and evictions

Outcome

Early resolution

Case ref number

202106816

Report type

Early resolution

Relevant body

Adra

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Trivallis
Report date

02/03/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202106785

Report type

Early resolution

Relevant body

Trivallis

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Vale of Glamorgan Council
Report date

25/03/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202108437

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Health : A GP Practice in the area of Aneurin Bevan University Health Board
Report date

29/03/2022

Subject

Health

Outcome

Early resolution

Case ref number

202108137

Report type

Early resolution

Relevant body

A GP Practice in the area of Aneurin Bevan University Health Board

View report
Housing : Cardiff Council
Report date

24/03/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202108089

Report type

Early resolution

Relevant body

Cardiff Council

View report
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date

24/03/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202108074

Report type

Early resolution

Relevant body

A GP Practice in the area of Betsi Cadwaladr University Health Board

View report
Refuse collection. recycling and waste disposal : Cardiff Council
Report date

23/03/2022

Subject

Refuse collection. recycling and waste disposal

Outcome

Early resolution

Case ref number

202108059

Report type

Early resolution

Relevant body

Cardiff Council

View report
Refuse collection. recycling and waste disposal : Neath Town Council
Report date

11/03/2022

Subject

Refuse collection. recycling and waste disposal

Outcome

Early resolution

Case ref number

202107996

Report type

Early resolution

Relevant body

Neath Town Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date

11/03/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202107953

Report type

Early resolution

Relevant body

Hafod Housing Association

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date

26/03/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202107880

Report type

Early resolution

Relevant body

Hafod Housing Association

View report
Adult Mental Health : Swansea Bay University Health Board
Report date

21/03/2022

Subject

Adult Mental Health

Outcome

Early resolution

Case ref number

202107853

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Health : Velindre University NHS Trust
Report date

17/03/2022

Subject

Health

Outcome

Early resolution

Case ref number

202107803

Report type

Early resolution

Relevant body

Velindre University NHS Trust

View report
Health : Cwm Taf Morgannwg University Health Board
Report date

24/03/2022

Subject

Health

Outcome

Early resolution

Case ref number

202107741

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Health : Aneurin Bevan University Health Board
Report date

01/03/2022

Subject

Health

Outcome

Early resolution

Case ref number

202107734

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Other : Ateb Group Ltd
Report date

11/03/2022

Subject

Other

Outcome

Early resolution

Case ref number

202107554

Report type

Early resolution

Relevant body

Ateb Group Ltd

View report
Health : Betsi Cadwaladr University Health Board
Report date

23/03/2022

Subject

Health

Outcome

Early resolution

Case ref number

202107543

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Independent Health Providers : Ceredigion County Council
Report date

23/03/2022

Subject

Independent Health Providers

Outcome

Early resolution

Case ref number

202107539

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Trivallis
Report date

16/03/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202107482

Report type

Early resolution

Relevant body

Trivallis

View report
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Three Cliffs Care Home
Report date

11/02/2022

Subject

Services for vulnerable adults (eg with learning difficulties. or with mental health issues)

Outcome

Upheld in whole or in part

Case ref number

202001726

Report type

Non-public interest report issued: complaint upheld

Relevant body

Three Cliffs Care Home

View report
Other : Swansea Council
Report date

11/02/2022

Subject

Other

Outcome

Upheld in whole or in part

Case ref number

201905269

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Council

View report
Services for People with a disability inc DFGs : Isle of Anglesey County Council
Report date

02/02/2022

Subject

Services for People with a disability inc DFGs

Outcome

Early resolution

Case ref number

202106137

Report type

Early resolution

Relevant body

Isle of Anglesey County Council

View report
Other : Rhondda Cynon Taf County Borough Council
Report date

12/02/2022

Subject

Other

Outcome

Early resolution

Case ref number

202105766

Report type

Early resolution

Relevant body

Rhondda Cynon Taf County Borough Council

View report
Education : Cardiff Council
Report date

12/02/2022

Subject

Education

Outcome

Early resolution

Case ref number

202105614

Report type

Early resolution

Relevant body

Cardiff Council

View report
Various Other : Brecon Beacons National Park Authority
Report date

14/02/2022

Subject

Various Other

Outcome

Early resolution

Case ref number

202104092

Report type

Early resolution

Relevant body

Brecon Beacons National Park Authority

View report
Clinical treatment outside hospital : A GP Practice in the area of Swansea Bay University Health Board
Report date

17/02/2022

Subject

Clinical treatment outside hospital

Outcome

Not Upheld

Case ref number

202101471

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A GP Practice in the area of Swansea Bay University Health Board

View report
Unauthorised development - calls for enforcement action etc : Neath Port Talbot Council
Report date

22/02/2022

Subject

Unauthorised development - calls for enforcement action etc

Outcome

Early resolution

Case ref number

202100976

Report type

Early resolution

Relevant body

Neath Port Talbot Council

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

01/02/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202100417

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

23/02/2022

Subject

Clinical treatment in hospital

Outcome

Voluntary settlement

Case ref number

202006285

Report type

Voluntary settlement

Relevant body

Hywel Dda University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date

09/02/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Upheld in whole or in part

Case ref number

202005789

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cardiff Council

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

08/02/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202005324

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

07/02/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202005302

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment outside hospital : A GP Practice in the area of Aneurin Bevan University Health Board
Report date

03/02/2022

Subject

Clinical treatment outside hospital

Outcome

Not Upheld

Case ref number

202005263

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A GP Practice in the area of Aneurin Bevan University Health Board

View report
Clinical treatment outside hospital; Other : Powys Teaching Health Board
Report date

14/02/2022

Subject

Clinical treatment outside hospital; Other

Outcome

Upheld in whole or in part

Case ref number

202004997

Report type

Non-public interest report issued: complaint upheld

Relevant body

Powys Teaching Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

01/02/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202004718

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

01/02/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202004693

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Neighbour disputes and anti-social behaviour : Trivallis
Report date

16/02/2022

Subject

Neighbour disputes and anti-social behaviour

Outcome

Not Upheld

Case ref number

202003546

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Trivallis

View report
Clinical treatment outside hospital : A GP Practice in the area of Swansea Bay University Health Board
Report date

11/02/2022

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202003325

Report type

Non-public interest report issued: complaint upheld

Relevant body

A GP Practice in the area of Swansea Bay University Health Board

View report
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date

24/02/2022

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202107179

Report type

Early resolution

Relevant body

A GP Practice in the area of Betsi Cadwaladr University Health Board

View report
Health : Hywel Dda University Health Board
Report date

25/02/2022

Subject

Health

Outcome

Early resolution

Case ref number

202107149

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
School Transport : Bridgend County Borough Council
Report date

09/02/2022

Subject

School Transport

Outcome

Early resolution

Case ref number

202107134

Report type

Early resolution

Relevant body

Bridgend County Borough Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date

15/02/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202107083

Report type

Early resolution

Relevant body

Cardiff Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Wrexham County Borough Council
Report date

22/02/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202107020

Report type

Early resolution

Relevant body

Wrexham County Borough Council

View report
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Ceredigion County Council
Report date

07/02/2022

Subject

Services for vulnerable adults (eg with learning difficulties. or with mental health issues)

Outcome

Early resolution

Case ref number

202106906

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Complaints Handling : Bedwas, Trethomas & Machen Community Council
Report date

14/02/2022

Subject

Complaints Handling

Outcome

Early resolution

Case ref number

202106748

Report type

Early resolution

Relevant body

Bedwas, Trethomas & Machen Community Council

View report
Refuse collection. recycling and waste disposal : Flintshire County Council
Report date

03/02/2022

Subject

Refuse collection. recycling and waste disposal

Outcome

Early resolution

Case ref number

202106675

Report type

Early resolution

Relevant body

Flintshire County Council

View report
Housing : Newydd Housing Association
Report date

17/02/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202106630

Report type

Early resolution

Relevant body

Newydd Housing Association

View report
Other : Cardiff Council
Report date

07/02/2022

Subject

Other

Outcome

Early resolution

Case ref number

202106624

Report type

Early resolution

Relevant body

Cardiff Council

View report
Complaints Handling : Swansea Bay University Health Board
Report date

15/02/2022

Subject

Complaints Handling

Outcome

Early resolution

Case ref number

202106591

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Planning and Building Control : Swansea Council
Report date

11/02/2022

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202106497

Report type

Early resolution

Relevant body

Swansea Council

View report
Medication > Prescription dispensing : Cardiff and Vale University Health Board
Report date

19/02/2022

Subject

Medication > Prescription dispensing

Outcome

Early resolution

Case ref number

202106456

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Other : Ateb Group Ltd
Report date

22/02/2022

Subject

Other

Outcome

Early resolution

Case ref number

202106423

Report type

Early resolution

Relevant body

Ateb Group Ltd

View report
Services for People with a disability inc DFGs : Caerphilly County Borough Council
Report date

11/02/2022

Subject

Services for People with a disability inc DFGs

Outcome

Early resolution

Case ref number

202106300

Report type

Early resolution

Relevant body

Caerphilly County Borough Council

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

24/02/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202107622

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

24/02/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202107389

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

24/01/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202003301

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Housing : Bron Afon Community Housing Ltd
Report date

25/01/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202104846

Report type

Early resolution

Relevant body

Bron Afon Community Housing Ltd

View report
Appointment procedures (including outpatients) : Cardiff and Vale University Health Board
Report date

19/01/2022

Subject

Appointment procedures (including outpatients)

Outcome

Voluntary settlement

Case ref number

202104566

Report type

Voluntary settlement

Relevant body

Cardiff and Vale University Health Board

View report
Parking (including enforcement and bailiffs) : Cardiff Council
Report date

12/01/2022

Subject

Parking (including enforcement and bailiffs)

Outcome

Early resolution

Case ref number

202103886

Report type

Early resolution

Relevant body

Cardiff Council

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

22/01/2022

Subject

Clinical treatment in hospital

Outcome

Voluntary settlement

Case ref number

202100931

Report type

Voluntary settlement

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

29/01/2022

Subject

Clinical treatment in hospital

Outcome

Voluntary settlement

Case ref number

202100857

Report type

Voluntary settlement

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment outside hospital : A GP Practice in the area of Cardiff and Vale University Health Board
Report date

14/01/2022

Subject

Clinical treatment outside hospital

Outcome

Not Upheld

Case ref number

202100722

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A GP Practice in the area of Cardiff and Vale University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

31/01/2022

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202100433

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

28/01/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202100417

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Refuse collection. recycling and waste disposal : Cardiff Council
Report date

19/01/2022

Subject

Refuse collection. recycling and waste disposal

Outcome

Upheld in whole or in part

Case ref number

202100409

Report type

Public interest report issued: complaint upheld

Relevant body

Cardiff Council

View report
Refuse collection. recycling and waste disposal : Cardiff Council
Report date

19/01/2022

Subject

Refuse collection. recycling and waste disposal

Outcome

Upheld in whole or in part

Case ref number

202100061

Report type

Public interest report issued: complaint upheld

Relevant body

Cardiff Council

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

26/01/2022

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202006105

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Aneurin Bevan University Health Board

View report
Refuse collection. recycling and waste disposal : Cardiff Council
Report date

19/01/2022

Subject

Refuse collection. recycling and waste disposal

Outcome

Upheld in whole or in part

Case ref number

202005937

Report type

Public interest report issued: complaint upheld

Relevant body

Cardiff Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

21/01/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202004779

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital : A GP Practice in the area of Swansea Bay University Health Board
Report date

18/01/2022

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202004634

Report type

Non-public interest report issued: complaint upheld

Relevant body

A GP Practice in the area of Swansea Bay University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

13/01/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202004511

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

27/01/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202003977

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

12/01/2022

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202003339

Report type

Non-public interest report issued: complaint upheld

Relevant body

Hywel Dda University Health Board

View report
Health : Swansea Bay University Health Board
Report date

26/01/2022

Subject

Health

Outcome

Early resolution

Case ref number

202106625

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Complaints Handling : A GP Practice in the area of Swansea Bay University Health Board
Report date

19/01/2022

Subject

Complaints Handling

Outcome

Early resolution

Case ref number

202106487

Report type

Early resolution

Relevant body

A GP Practice in the area of Swansea Bay University Health Board

View report
Health : Aneurin Bevan University Health Board
Report date

06/01/2022

Subject

Health

Outcome

Early resolution

Case ref number

202106325

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Childrens Social Services : Ceredigion County Council
Report date

25/01/2022

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202106308

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Fostering. Looked after children. and SGOs : Caerphilly County Borough Council
Report date

20/01/2022

Subject

Fostering. Looked after children. and SGOs

Outcome

Early resolution

Case ref number

202106259

Report type

Early resolution

Relevant body

Caerphilly County Borough Council

View report
Childrens Social Services : Cardiff Council
Report date

12/01/2022

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202106249

Report type

Early resolution

Relevant body

Cardiff Council

View report
Complaints Handling : Swansea Council
Report date

29/01/2022

Subject

Complaints Handling

Outcome

Early resolution

Case ref number

202106178

Report type

Early resolution

Relevant body

Swansea Council

View report
Health : Hywel Dda University Health Board
Report date

13/01/2022

Subject

Health

Outcome

Early resolution

Case ref number

202106169

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

14/01/2022

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202105913

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Other planning matters : Flintshire County Council
Report date

04/01/2022

Subject

Other planning matters

Outcome

Early resolution

Case ref number

202105904

Report type

Early resolution

Relevant body

Flintshire County Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date

11/01/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202105816

Report type

Early resolution

Relevant body

Cardiff Council

View report
Council Tax Reduction : Vale of Glamorgan Council
Report date

14/01/2022

Subject

Council Tax Reduction

Outcome

Early resolution

Case ref number

202105653

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Services for older people : Carmarthenshire County Council
Report date

21/01/2022

Subject

Services for older people

Outcome

Early resolution

Case ref number

202105630

Report type

Early resolution

Relevant body

Carmarthenshire County Council

View report
Planning and Building Control : Flintshire County Council
Report date

07/01/2022

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202105391

Report type

Early resolution

Relevant body

Flintshire County Council

View report
Health : Betsi Cadwaladr University Health Board
Report date

22/01/2022

Subject

Health

Outcome

Early resolution

Case ref number

202105228

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Other : Conwy County Borough Council
Report date

27/01/2022

Subject

Other

Outcome

Early resolution

Case ref number

202105152

Report type

Early resolution

Relevant body

Conwy County Borough Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Vale of Glamorgan Council
Report date

11/01/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202105043

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Noise and other nuisance issues : Bridgend County Borough Council
Report date

12/01/2022

Subject

Noise and other nuisance issues

Outcome

Early resolution

Case ref number

202105036

Report type

Early resolution

Relevant body

Bridgend County Borough Council

View report
Refuse collection. recycling and waste disposal : Cardiff Council
Report date

26/01/2022

Subject

Refuse collection. recycling and waste disposal

Outcome

Early resolution

Case ref number

202106822

Report type

Early resolution

Relevant body

Cardiff Council

View report
Integrity : Barry Town Council
Report date

08/11/2021

Subject

CODE : Integrity

Outcome

CODE

Case ref number

202003545

Report type

CODE - Discontinued

Relevant body

Barry Town Council

View report
Integrity : Vale of Glamorgan Council
Report date

08/11/2021

Subject

CODE : Integrity

Outcome

CODE

Case ref number

202003631

Report type

CODE - Referred to Standards Committee/APW

Relevant body

Vale of Glamorgan Council

View report
Promotion of equality and respect : Pembrokeshire County Council
Report date

08/10/2021

Subject

CODE : Promotion of equality and respect

Outcome

CODE

Case ref number

202004458

Report type

CODE - Discontinued

Relevant body

Pembrokeshire County Council

View report
Promotion of equality and respect : Sully and Lavernock Community Council
Report date

12/07/2021

Subject

CODE : Promotion of equality and respect

Outcome

CODE

Case ref number

202000622

Report type

CODE - Referred to Standards Committee/APW

Relevant body

Sully and Lavernock Community Council

View report
Disclosure and registration of interests : Conwy Town Council
Report date

12/05/2021

Subject

CODE : Disclosure and registration of interests

Outcome

CODE

Case ref number

202004765

Report type

CODE - Discontinued

Relevant body

Conwy Town Council

View report
Disclosure and registration of interests : Conwy Town Council
Report date

12/05/2021

Subject

CODE : Disclosure and registration of interests

Outcome

CODE

Case ref number

202004764

Report type

CODE - Discontinued

Relevant body

Conwy Town Council

View report
Promotion of equality and respect : Gwynedd Council
Report date

05/10/2021

Subject

CODE : Promotion of equality and respect

Outcome

CODE

Case ref number

202002960

Report type

CODE - No action necessary

Relevant body

Gwynedd Council

View report
Integrity : Pembrokeshire County Council
Report date

14/09/2021

Subject

CODE : Integrity

Outcome

CODE

Case ref number

202102047

Report type

CODE - No evidence of breach

Relevant body

Pembrokeshire County Council

View report
Duty to uphold the law : Bodelwyddan Town Council
Report date

06/09/2021

Subject

CODE : Duty to uphold the law

Outcome

CODE

Case ref number

202100504

Report type

CODE - No action to be taken

Relevant body

Bodelwyddan Town Council

View report
Integrity : Caernarfon Royal Town Council
Report date

02/09/2021

Subject

CODE : Integrity

Outcome

CODE

Case ref number

202002555

Report type

CODE - Referred to Standards Committee/APW

Relevant body

Caernarfon Royal Town Council

View report
Integrity : Gwynedd Council
Report date

02/09/2021

Subject

CODE : Integrity

Outcome

CODE

Case ref number

202002215

Report type

CODE - Referred to Standards Committee/APW

Relevant body

Gwynedd Council

View report
Promotion of equality and respect : Abertillery & Llanhilleth Community Council
Report date

02/08/2021

Subject

CODE : Promotion of equality and respect

Outcome

CODE

Case ref number

201906362

Report type

CODE - Referred to Standards Committee/APW

Relevant body

Abertillery & Llanhilleth Community Council

View report
Promotion of equality and respect : Llantwit Fardre Community Council
Report date

30/07/2021

Subject

CODE : Promotion of equality and respect

Outcome

CODE

Case ref number

202002984

Report type

CODE - No evidence of breach

Relevant body

Llantwit Fardre Community Council

View report
Promotion of equality and respect : Rhondda Cynon Taf County Borough Council
Report date

30/07/2021

Subject

CODE : Promotion of equality and respect

Outcome

CODE

Case ref number

202002418

Report type

CODE - No evidence of breach

Relevant body

Rhondda Cynon Taf County Borough Council

View report
Integrity : Neath Port Talbot Council
Report date

20/07/2021

Subject

CODE : Integrity

Outcome

CODE

Case ref number

202005795

Report type

CODE - No evidence of breach

Relevant body

Neath Port Talbot Council

View report
Selflessness and stewardship : Newport City Council
Report date

13/07/2021

Subject

CODE : Selflessness and stewardship

Outcome

CODE

Case ref number

202001914

Report type

CODE - Referred to Standards Committee/APW

Relevant body

Newport City Council

View report
Integrity : Saltney Town Council
Report date

15/06/2021

Subject

CODE : Integrity

Outcome

CODE

Case ref number

202004182

Report type

CODE - No evidence of breach

Relevant body

Saltney Town Council

View report
Promotion of equality and respect : Pembroke Dock Town Council
Report date

23/04/2021

Subject

CODE : Promotion of equality and respect

Outcome

CODE

Case ref number

202000789

Report type

CODE - Referred to Standards Committee/APW

Relevant body

Pembroke Dock Town Council

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

20/12/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202003456

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Other : Cwm Taf Morgannwg University Health Board
Report date

01/12/2021

Subject

Other

Outcome

Upheld in whole or in part

Case ref number

202003444

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Health : Cwm Taf Morgannwg University Health Board
Report date

10/12/2021

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202002671

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

21/12/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202000712

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

16/12/2021

Subject

Clinical treatment in hospital

Outcome

Voluntary settlement

Case ref number

201900726

Report type

Voluntary settlement

Relevant body

Betsi Cadwaladr University Health Board

View report
Other planning matters : Gwynedd Council
Report date

02/12/2021

Subject

Other planning matters

Outcome

Early resolution

Case ref number

202105257

Report type

Early resolution

Relevant body

Gwynedd Council

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

21/12/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202105116

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Childrens Social Services : Cardiff Council
Report date

14/12/2021

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202105113

Report type

Early resolution

Relevant body

Cardiff Council

View report
Health : Aneurin Bevan University Health Board
Report date

14/12/2021

Subject

Health

Outcome

Early resolution

Case ref number

202105068

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Finance and Taxation : Cardiff Council
Report date

14/12/2021

Subject

Finance and Taxation

Outcome

Early resolution

Case ref number

202105018

Report type

Early resolution

Relevant body

Cardiff Council

View report
Health : Aneurin Bevan University Health Board
Report date

22/12/2021

Subject

Health

Outcome

Early resolution

Case ref number

202104866

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

09/12/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202104832

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

10/12/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202104771

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Referral to treatment time : Betsi Cadwaladr University Health Board
Report date

14/12/2021

Subject

Referral to treatment time

Outcome

Early resolution

Case ref number

202103967

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Noise and other nuisance issues : Wrexham County Borough Council
Report date

10/12/2021

Subject

Noise and other nuisance issues

Outcome

Early resolution

Case ref number

202103608

Report type

Early resolution

Relevant body

Wrexham County Borough Council

View report
Other : Natural Resources Wales
Report date

07/12/2021

Subject

Other

Outcome

Early resolution

Case ref number

202103078

Report type

Early resolution

Relevant body

Natural Resources Wales

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

17/12/2021

Subject

Clinical treatment in hospital

Outcome

Voluntary settlement

Case ref number

202101846

Report type

Voluntary settlement

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

16/12/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202100242

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment outside hospital : Aneurin Bevan University Health Board
Report date

21/12/2021

Subject

Clinical treatment outside hospital

Outcome

Not Upheld

Case ref number

202005598

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Aneurin Bevan University Health Board

View report
Other : Swansea Bay University Health Board
Report date

15/12/2021

Subject

Other

Outcome

Upheld in whole or in part

Case ref number

202005357

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

02/12/2021

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202004757

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

21/12/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202004407

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Neighbour disputes and anti-social behaviour : Wales & West Housing Association
Report date

15/12/2021

Subject

Neighbour disputes and anti-social behaviour

Outcome

Upheld in whole or in part

Case ref number

202004278

Report type

Non-public interest report issued: complaint upheld

Relevant body

Wales & West Housing Association

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

09/12/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202004242

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

09/12/2021

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202004090

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Complaints Handling : Aneurin Bevan University Health Board
Report date

22/12/2021

Subject

Complaints Handling

Outcome

Early resolution

Case ref number

202106150

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Health : Betsi Cadwaladr University Health Board
Report date

17/12/2021

Subject

Health

Outcome

Early resolution

Case ref number

202106062

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Health : Aneurin Bevan University Health Board
Report date

14/12/2021

Subject

Health

Outcome

Early resolution

Case ref number

202105948

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Planning and Building Control : Flintshire County Council
Report date

15/12/2021

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202105868

Report type

Early resolution

Relevant body

Flintshire County Council

View report
Health : Welsh Ambulance Services NHS Trust
Report date

13/12/2021

Subject

Health

Outcome

Early resolution

Case ref number

202105810

Report type

Early resolution

Relevant body

Welsh Ambulance Services NHS Trust

View report
Housing : Cardiff Council
Report date

17/12/2021

Subject

Housing

Outcome

Early resolution

Case ref number

202105801

Report type

Early resolution

Relevant body

Cardiff Council

View report
Continuing care : Betsi Cadwaladr University Health Board
Report date

16/12/2021

Subject

Continuing care

Outcome

Early resolution

Case ref number

202105747

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Health : Swansea Bay University Health Board
Report date

17/12/2021

Subject

Health

Outcome

Early resolution

Case ref number

202105664

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Health : Aneurin Bevan University Health Board
Report date

17/12/2021

Subject

Health

Outcome

Early resolution

Case ref number

202105645

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date

22/12/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202105627

Report type

Early resolution

Relevant body

Hafod Housing Association

View report
Roads and Transport : Cardiff Council
Report date

09/12/2021

Subject

Roads and Transport

Outcome

Early resolution

Case ref number

202105561

Report type

Early resolution

Relevant body

Cardiff Council

View report
Environment and Environmental Health : Flintshire County Council
Report date

21/12/2021

Subject

Environment and Environmental Health

Outcome

Early resolution

Case ref number

202105334

Report type

Early resolution

Relevant body

Flintshire County Council

View report
Housing : North Wales Housing
Report date

23/12/2021

Subject

Housing

Outcome

Early resolution

Case ref number

202105315

Report type

Early resolution

Relevant body

North Wales Housing

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

19/11/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202002739

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

15/11/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202001464

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Childrens Social Services : Cardiff Council
Report date

29/11/2021

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202103857

Report type

Early resolution

Relevant body

Cardiff Council

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

23/11/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202103698

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

11/11/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202103344

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

23/11/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202100209

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

15/11/2021

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202005461

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

09/11/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202004970

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Special Educational Needs (SEN) : Bridgend County Borough Council
Report date

25/11/2021

Subject

Special Educational Needs (SEN)

Outcome

Upheld in whole or in part

Case ref number

202004968

Report type

Non-public interest report issued: complaint upheld

Relevant body

Bridgend County Borough Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

15/11/2021

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202004232

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Applications. allocations. transfer and exchanges : Gwynedd Council
Report date

30/11/2021

Subject

Applications. allocations. transfer and exchanges

Outcome

Upheld in whole or in part

Case ref number

202003764

Report type

Non-public interest report issued: complaint upheld

Relevant body

Gwynedd Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

19/11/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202003694

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Other : Swansea Council
Report date

16/11/2021

Subject

Other

Outcome

Upheld in whole or in part

Case ref number

202003565

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Council

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

22/11/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202003539

Report type

Public interest report issued: complaint upheld

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

11/11/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202003442

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

04/11/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202003385

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

02/11/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202003223

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Other : United Welsh Housing Association
Report date

16/11/2021

Subject

Other

Outcome

Early resolution

Case ref number

202105371

Report type

Early resolution

Relevant body

United Welsh Housing Association

View report
Health : A GP Practice in the area of Swansea Bay University Health Board
Report date

19/11/2021

Subject

Health

Outcome

Early resolution

Case ref number

202105255

Report type

Early resolution

Relevant body

A GP Practice in the area of Swansea Bay University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date

05/11/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202105224

Report type

Early resolution

Relevant body

Hafod Housing Association

View report
Housing : Powys County Council
Report date

23/11/2021

Subject

Housing

Outcome

Early resolution

Case ref number

202105040

Report type

Early resolution

Relevant body

Powys County Council

View report
Refuse collection. recycling and waste disposal : Cardiff Council
Report date

19/11/2021

Subject

Refuse collection. recycling and waste disposal

Outcome

Early resolution

Case ref number

202105025

Report type

Early resolution

Relevant body

Cardiff Council

View report
Other : Powys County Council
Report date

17/11/2021

Subject

Other

Outcome

Early resolution

Case ref number

202104986

Report type

Early resolution

Relevant body

Powys County Council

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

29/11/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202104925

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
School Transport : Neath Port Talbot Council
Report date

03/11/2021

Subject

School Transport

Outcome

Early resolution

Case ref number

202104900

Report type

Early resolution

Relevant body

Neath Port Talbot Council

View report
Handling of planning application (failure to notify those affected) : Flintshire County Council
Report date

30/11/2021

Subject

Handling of planning application (failure to notify those affected)

Outcome

Early resolution

Case ref number

202104828

Report type

Early resolution

Relevant body

Flintshire County Council

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

24/11/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202104770

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Community Care (Day Care/Care at Own Home) : Flintshire County Council
Report date

03/11/2021

Subject

Community Care (Day Care/Care at Own Home)

Outcome

Early resolution

Case ref number

202104746

Report type

Early resolution

Relevant body

Flintshire County Council

View report
Neighbour disputes and anti-social behaviour : Vale of Glamorgan Council
Report date

24/11/2021

Subject

Neighbour disputes and anti-social behaviour

Outcome

Early resolution

Case ref number

202104656

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
NHS Independent Provider : A GP Practice in the area of Cardiff and Vale University Health Board
Report date

26/11/2021

Subject

NHS Independent Provider

Outcome

Early resolution

Case ref number

202104508

Report type

Early resolution

Relevant body

A GP Practice in the area of Cardiff and Vale University Health Board

View report
Unauthorised development - calls for enforcement action etc : Carmarthenshire County Council
Report date

04/11/2021

Subject

Unauthorised development - calls for enforcement action etc

Outcome

Early resolution

Case ref number

202104499

Report type

Early resolution

Relevant body

Carmarthenshire County Council

View report
Childrens Social Services : Cardiff Council
Report date

02/11/2021

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202104070

Report type

Early resolution

Relevant body

Cardiff Council

View report
Health : Aneurin Bevan University Health Board
Report date

18/11/2021

Subject

Health

Outcome

Early resolution

Case ref number

202104047

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Various Other : Cafcass Cymru
Report date

08/11/2021

Subject

Various Other

Outcome

Early resolution

Case ref number

202104024

Report type

Early resolution

Relevant body

Cafcass Cymru

View report
Building Control : Flintshire County Council
Report date

30/11/2021

Subject

Building Control

Outcome

Early resolution

Case ref number

202105537

Report type

Early resolution

Relevant body

Flintshire County Council

View report
Health : A GP Practice in the area of Cardiff and Vale University Health Board
Report date

26/11/2021

Subject

Health

Outcome

Early resolution

Case ref number

202105659

Report type

Early resolution

Relevant body

A GP Practice in the area of Cardiff and Vale University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

08/10/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202100574

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

18/10/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202004188

Report type

Non-public interest report issued: complaint upheld

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

05/10/2021

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202004044

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Cardiff and Vale University Health Board

View report
Safeguarding : Pembrokeshire County Council
Report date

27/10/2021

Subject

Safeguarding

Outcome

Upheld in whole or in part

Case ref number

202003937

Report type

Non-public interest report issued: complaint upheld

Relevant body

Pembrokeshire County Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

26/10/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202003916

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

29/10/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202003470

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

21/10/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202003402

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

07/10/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202003237

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment outside hospital; GP : A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date

06/10/2021

Subject

Clinical treatment outside hospital; GP

Outcome

Not Upheld

Case ref number

202003164

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A GP Practice in the area of Cwm Taf Morgannwg University Health Board

View report
Health : Betsi Cadwaladr University Health Board
Report date

07/10/2021

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202003088

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

29/10/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202002995

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

14/10/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202002872

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Other : Swansea Council
Report date

29/10/2021

Subject

Other

Outcome

Upheld in whole or in part

Case ref number

202002709

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Council

View report
Fostering. Looked after children. and SGOs : Vale of Glamorgan Council
Report date

12/10/2021

Subject

Fostering. Looked after children. and SGOs

Outcome

Upheld in whole or in part

Case ref number

202002681

Report type

Non-public interest report issued: complaint upheld

Relevant body

Vale of Glamorgan Council

View report
Clinical treatment outside hospital : Cwm Taf Morgannwg University Health Board
Report date

21/10/2021

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202002388

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Estate management and environment/common areas/hedges and fences etc : Monmouthshire Housing Association
Report date

04/10/2021

Subject

Estate management and environment/common areas/hedges and fences etc

Outcome

Early resolution

Case ref number

202103621

Report type

Early resolution

Relevant body

Monmouthshire Housing Association

View report
Other : Flintshire County Council
Report date

15/10/2021

Subject

Other

Outcome

Early resolution

Case ref number

202103573

Report type

Early resolution

Relevant body

Flintshire County Council

View report
Childrens Social Services : Cardiff Council
Report date

12/10/2021

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202103524

Report type

Early resolution

Relevant body

Cardiff Council

View report
Health : Betsi Cadwaladr University Health Board
Report date

12/10/2021

Subject

Health

Outcome

Early resolution

Case ref number

202103463

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Other : Swansea Bay University Health Board
Report date

19/10/2021

Subject

Other

Outcome

Early resolution

Case ref number

202103367

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

14/10/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202103361

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Unauthorised development - calls for enforcement action etc : Vale of Glamorgan Council
Report date

05/10/2021

Subject

Unauthorised development - calls for enforcement action etc

Outcome

Early resolution

Case ref number

202103356

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Neighbour disputes and anti-social behaviour : Coastal Housing Group Ltd
Report date

20/10/2021

Subject

Neighbour disputes and anti-social behaviour

Outcome

Early resolution

Case ref number

202103239

Report type

Early resolution

Relevant body

Coastal Housing Group Ltd

View report
Other : Betsi Cadwaladr University Health Board
Report date

29/10/2021

Subject

Other

Outcome

Early resolution

Case ref number

202103220

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

01/10/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202103201

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Patient list issues : Hywel Dda University Health Board
Report date

01/10/2021

Subject

Patient list issues

Outcome

Early resolution

Case ref number

202103182

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Valleys To Coast Housing
Report date

15/10/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202103137

Report type

Early resolution

Relevant body

Valleys To Coast Housing

View report
Adult Mental Health : Swansea Bay University Health Board
Report date

06/10/2021

Subject

Adult Mental Health

Outcome

Early resolution

Case ref number

202103119

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Various Other : Cardiff Council
Report date

12/10/2021

Subject

Various Other

Outcome

Early resolution

Case ref number

202103117

Report type

Early resolution

Relevant body

Cardiff Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date

19/10/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202103115

Report type

Early resolution

Relevant body

Hafod Housing Association

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

01/10/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202102963

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Parking (including enforcement and bailiffs) : Newport City Council
Report date

01/10/2021

Subject

Parking (including enforcement and bailiffs)

Outcome

Early resolution

Case ref number

202102833

Report type

Early resolution

Relevant body

Newport City Council

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

04/10/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202101269

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Noise and other nuisance issues : Carmarthenshire County Council
Report date

27/10/2021

Subject

Noise and other nuisance issues

Outcome

Early resolution

Case ref number

202100971

Report type

Early resolution

Relevant body

Carmarthenshire County Council

View report
Refuse collection. recycling and waste disposal : Newport City Council
Report date

29/10/2021

Subject

Refuse collection. recycling and waste disposal

Outcome

Early resolution

Case ref number

202104763

Report type

Early resolution

Relevant body

Newport City Council

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

26/10/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202104739

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Other : Denbighshire County Council
Report date

26/10/2021

Subject

Other

Outcome

Early resolution

Case ref number

202104682

Report type

Early resolution

Relevant body

Denbighshire County Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Linc Cymru Housing Association
Report date

15/10/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202104624

Report type

Early resolution

Relevant body

Linc Cymru Housing Association

View report
Refuse collection. recycling and waste disposal : Cardiff Council
Report date

14/10/2021

Subject

Refuse collection. recycling and waste disposal

Outcome

Early resolution

Case ref number

202104595

Report type

Early resolution

Relevant body

Cardiff Council

View report
Environment and Environmental Health : Cardiff Council
Report date

25/10/2021

Subject

Environment and Environmental Health

Outcome

Early resolution

Case ref number

202104399

Report type

Early resolution

Relevant body

Cardiff Council

View report
Childrens Social Services : Cardiff Council
Report date

21/10/2021

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202104304

Report type

Early resolution

Relevant body

Cardiff Council

View report
Finance and Taxation : Ceredigion County Council
Report date

06/10/2021

Subject

Finance and Taxation

Outcome

Early resolution

Case ref number

202104213

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Unauthorised development - calls for enforcement action etc : Ceredigion County Council
Report date

21/10/2021

Subject

Unauthorised development - calls for enforcement action etc

Outcome

Early resolution

Case ref number

202104158

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Refuse collection. recycling and waste disposal : Cardiff Council
Report date

04/10/2021

Subject

Refuse collection. recycling and waste disposal

Outcome

Early resolution

Case ref number

202103982

Report type

Early resolution

Relevant body

Cardiff Council

View report
Clinical treatment outside hospital; GP : Betsi Cadwaladr University Health Board
Report date

21/10/2021

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202103895

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date

18/10/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202103888

Report type

Early resolution

Relevant body

Cardiff Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

17/09/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202001878

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital; Physiotherapist : Betsi Cadwaladr University Health Board
Report date

17/09/2021

Subject

Clinical treatment outside hospital; Physiotherapist

Outcome

Upheld in whole or in part

Case ref number

201904733

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date

20/09/2021

Subject

Clinical treatment outside hospital

Outcome

Not Upheld

Case ref number

202005257

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

09/09/2021

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202004766

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment outside hospital : Velindre University NHS Trust
Report date

27/09/2021

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202004670

Report type

Non-public interest report issued: complaint upheld

Relevant body

Velindre University NHS Trust

View report
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date

27/09/2021

Subject

Clinical treatment outside hospital

Outcome

Not Upheld

Case ref number

202003746

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

16/09/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202003734

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment outside hospital : A GP Practice in the area of Aneurin Bevan University Health Board
Report date

23/09/2021

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202003712

Report type

Non-public interest report issued: complaint upheld

Relevant body

A GP Practice in the area of Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

02/09/2021

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202003520

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

27/09/2021

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202003037

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

15/09/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202003032

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

29/09/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202002637

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

29/09/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202002558

Report type

Public interest report issued: complaint upheld

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

13/09/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202002383

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

13/09/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202002379

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

14/09/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202002309

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

22/09/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202002196

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Independent Health Care providers : Hywel Dda University Health Board
Report date

08/09/2021

Subject

Independent Health Care providers

Outcome

Early resolution

Case ref number

202102237

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Handling of planning application (other) : Ceredigion County Council
Report date

17/09/2021

Subject

Handling of planning application (other)

Outcome

Early resolution

Case ref number

202102202

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Clinical treatment outside hospital : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date

01/09/2021

Subject

Clinical treatment outside hospital

Outcome

Early resolution

Case ref number

202101991

Report type

Early resolution

Relevant body

A GP Practice in the area of Betsi Cadwaladr University Health Board

View report
Various Other : Cardiff Council
Report date

01/09/2021

Subject

Various Other

Outcome

Early resolution

Case ref number

202101978

Report type

Early resolution

Relevant body

Cardiff Council

View report
Other : Isle of Anglesey County Council
Report date

03/09/2021

Subject

Other

Outcome

Early resolution

Case ref number

202101795

Report type

Early resolution

Relevant body

Isle of Anglesey County Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

30/09/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202101749

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital : Aneurin Bevan University Health Board
Report date

01/09/2021

Subject

Clinical treatment outside hospital

Outcome

Early resolution

Case ref number

202101729

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Powys County Council
Report date

02/09/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202101684

Report type

Early resolution

Relevant body

Powys County Council

View report
Other : Cardiff Council - Rent Smart Wales
Report date

28/09/2021

Subject

Other

Outcome

Early resolution

Case ref number

202101646

Report type

Early resolution

Relevant body

Cardiff Council - Rent Smart Wales

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

14/09/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202101552

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Tai Tarian
Report date

10/09/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202101356

Report type

Early resolution

Relevant body

Tai Tarian

View report
Services for older people : Bridgend County Borough Council
Report date

07/09/2021

Subject

Services for older people

Outcome

Early resolution

Case ref number

202101300

Report type

Early resolution

Relevant body

Bridgend County Borough Council

View report
Health : Hywel Dda University Health Board
Report date

20/09/2021

Subject

Health

Outcome

Early resolution

Case ref number

202102906

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Health : Betsi Cadwaladr University Health Board
Report date

29/09/2021

Subject

Health

Outcome

Early resolution

Case ref number

202102777

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date

16/09/2021

Subject

Clinical treatment outside hospital

Outcome

Early resolution

Case ref number

202102650

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Medication > Prescription dispensing : Cardiff and Vale University Health Board
Report date

01/09/2021

Subject

Medication > Prescription dispensing

Outcome

Early resolution

Case ref number

202101243

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Parks. outdoor centres and facilities : Llandeilo Town Council
Report date

08/09/2021

Subject

Parks. outdoor centres and facilities

Outcome

Early resolution

Case ref number

202100954

Report type

Early resolution

Relevant body

Llandeilo Town Council

View report
Unauthorised development - calls for enforcement action etc : Swansea Council
Report date

15/09/2021

Subject

Unauthorised development - calls for enforcement action etc

Outcome

Early resolution

Case ref number

202100450

Report type

Early resolution

Relevant body

Swansea Council

View report
Other : Cardiff Council
Report date

30/09/2021

Subject

Other

Outcome

Early resolution

Case ref number

202100014

Report type

Early resolution

Relevant body

Cardiff Council

View report
Various Other : Cafcass Cymru
Report date

21/09/2021

Subject

Various Other

Outcome

Early resolution

Case ref number

202103248

Report type

Early resolution

Relevant body

Cafcass Cymru

View report
Safeguarding : Isle of Anglesey County Council
Report date

30/09/2021

Subject

Safeguarding

Outcome

Early resolution

Case ref number

202103076

Report type

Early resolution

Relevant body

Isle of Anglesey County Council

View report
Noise and other nuisance issues : Neath Port Talbot Council
Report date

27/09/2021

Subject

Noise and other nuisance issues

Outcome

Early resolution

Case ref number

202102851

Report type

Early resolution

Relevant body

Neath Port Talbot Council

View report
Parking (including enforcement and bailiffs) : Newport City Council
Report date

30/09/2021

Subject

Parking (including enforcement and bailiffs)

Outcome

Early resolution

Case ref number

202102833

Report type

Early resolution

Relevant body

Newport City Council

View report
Handling of planning application (other) : Neath Port Talbot Council
Report date

16/09/2021

Subject

Handling of planning application (other)

Outcome

Early resolution

Case ref number

202102786

Report type

Early resolution

Relevant body

Neath Port Talbot Council

View report
Planning and Building Control : Ceredigion County Council
Report date

21/09/2021

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202102648

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Other : Flintshire County Council
Report date

21/09/2021

Subject

Other

Outcome

Early resolution

Case ref number

202102464

Report type

Early resolution

Relevant body

Flintshire County Council

View report
Fostering. Looked after children. and SGOs : Bridgend County Borough Council
Report date

31/08/2021

Subject

Fostering. Looked after children. and SGOs

Outcome

Upheld in whole or in part

Case ref number

201906202

Report type

Public interest report issued: complaint upheld

Relevant body

Bridgend County Borough Council

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

02/08/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

201907001

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date

12/08/2021

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202001892

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital : A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date

20/08/2021

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202002034

Report type

Non-public interest report issued: complaint upheld

Relevant body

A GP Practice in the area of Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

26/08/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202002273

Report type

Public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date

12/08/2021

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202002515

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

27/08/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202002703

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital : Swansea Bay University Health Board
Report date

04/08/2021

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202002766

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
School Transport : Powys County Council
Report date

17/08/2021

Subject

School Transport

Outcome

Upheld in whole or in part

Case ref number

202003331

Report type

Non-public interest report issued: complaint upheld

Relevant body

Powys County Council

View report
Medication > Prescription dispensing : A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date

20/08/2021

Subject

Medication > Prescription dispensing

Outcome

Upheld in whole or in part

Case ref number

202005941

Report type

Non-public interest report issued: complaint upheld

Relevant body

A GP Practice in the area of Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

09/08/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202100359

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Wales & West Housing Association
Report date

04/08/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202100751

Report type

Early resolution

Relevant body

Wales & West Housing Association

View report
Environment and Environmental Health : Caerphilly County Borough Council
Report date

04/08/2021

Subject

Environment and Environmental Health

Outcome

Early resolution

Case ref number

202100797

Report type

Early resolution

Relevant body

Caerphilly County Borough Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

03/08/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202100869

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Health : Aneurin Bevan University Health Board
Report date

26/08/2021

Subject

Health

Outcome

Early resolution

Case ref number

202101121

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Funding : Caerphilly County Borough Council
Report date

17/08/2021

Subject

Funding

Outcome

Early resolution

Case ref number

202101229

Report type

Early resolution

Relevant body

Caerphilly County Borough Council

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

02/08/2021

Subject

Clinical treatment in hospital

Outcome

Voluntary settlement

Case ref number

202101442

Report type

Voluntary settlement

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment outside hospital : A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date

27/08/2021

Subject

Clinical treatment outside hospital

Outcome

Early resolution

Case ref number

202101663

Report type

Early resolution

Relevant body

A GP Practice in the area of Cwm Taf Morgannwg University Health Board

View report
Unauthorised development - calls for enforcement action etc : Ceredigion County Council
Report date

09/08/2021

Subject

Unauthorised development - calls for enforcement action etc

Outcome

Early resolution

Case ref number

202101675

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Roads and Transport : Cardiff Council
Report date

04/08/2021

Subject

Roads and Transport

Outcome

Early resolution

Case ref number

202101701

Report type

Early resolution

Relevant body

Cardiff Council

View report
Various Other : Newport City Council
Report date

18/08/2021

Subject

Various Other

Outcome

Early resolution

Case ref number

202101743

Report type

Early resolution

Relevant body

Newport City Council

View report
Traffic regulation and management (speed bumps etc.) : Rhondda Cynon Taf County Borough Council
Report date

09/08/2021

Subject

Traffic regulation and management (speed bumps etc.)

Outcome

Early resolution

Case ref number

202101811

Report type

Early resolution

Relevant body

Rhondda Cynon Taf County Borough Council

View report
Childrens Social Services : Bridgend County Borough Council
Report date

18/08/2021

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202101842

Report type

Early resolution

Relevant body

Bridgend County Borough Council

View report
Admissions procedures and appeals : Governing Body - The Bishop of Llandaff Church in Wales High School
Report date

18/08/2021

Subject

Admissions procedures and appeals

Outcome

Early resolution

Case ref number

202101931

Report type

Early resolution

Relevant body

Governing Body - The Bishop of Llandaff Church in Wales High School

View report
Parks. outdoor centres and facilities : Llansteffan & Llanybri Community Council
Report date

09/08/2021

Subject

Parks. outdoor centres and facilities

Outcome

Early resolution

Case ref number

202101965

Report type

Early resolution

Relevant body

Llansteffan & Llanybri Community Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Linc Cymru Housing Association
Report date

12/08/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202102030

Report type

Early resolution

Relevant body

Linc Cymru Housing Association

View report
Housing : Monmouthshire Housing Association
Report date

27/08/2021

Subject

Housing

Outcome

Early resolution

Case ref number

202102035

Report type

Early resolution

Relevant body

Monmouthshire Housing Association

View report
Childrens Social Services : Ceredigion County Council
Report date

20/08/2021

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202102036

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Planning and Building Control : Monmouthshire County Council
Report date

04/08/2021

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202102049

Report type

Early resolution

Relevant body

Monmouthshire County Council

View report
Handling of planning application (other) : Carmarthenshire County Council
Report date

26/08/2021

Subject

Handling of planning application (other)

Outcome

Early resolution

Case ref number

202102058

Report type

Early resolution

Relevant body

Carmarthenshire County Council

View report
Admissions procedures and appeals : Vale of Glamorgan Council
Report date

25/08/2021

Subject

Admissions procedures and appeals

Outcome

Early resolution

Case ref number

202102072

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Other : Valleys To Coast Housing
Report date

06/08/2021

Subject

Other

Outcome

Early resolution

Case ref number

202102113

Report type

Early resolution

Relevant body

Valleys To Coast Housing

View report
Other : Cardiff and Vale University Health Board
Report date

27/08/2021

Subject

Other

Outcome

Early resolution

Case ref number

202102221

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Pobl
Report date

11/08/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202102298

Report type

Early resolution

Relevant body

Pobl

View report
Other : Wrexham County Borough Council
Report date

26/08/2021

Subject

Other

Outcome

Early resolution

Case ref number

202102409

Report type

Early resolution

Relevant body

Wrexham County Borough Council

View report
Clinical treatment outside hospital : A GP Practice in the area of Cardiff and Vale University Health Board
Report date

24/08/2021

Subject

Clinical treatment outside hospital

Outcome

Early resolution

Case ref number

202102460

Report type

Early resolution

Relevant body

A GP Practice in the area of Cardiff and Vale University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date

26/08/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202102504

Report type

Early resolution

Relevant body

Cardiff Council

View report
Clinical treatment outside hospital : A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date

25/08/2021

Subject

Clinical treatment outside hospital

Outcome

Early resolution

Case ref number

202102552

Report type

Early resolution

Relevant body

A GP Practice in the area of Cwm Taf Morgannwg University Health Board

View report
Health : A GP Practice in the area of Swansea Bay University Health Board
Report date

05/08/2021

Subject

Health

Outcome

Early resolution

Case ref number

202102613

Report type

Early resolution

Relevant body

A GP Practice in the area of Swansea Bay University Health Board

View report
Refuse collection. recycling and waste disposal : Cardiff Council
Report date

03/08/2021

Subject

Refuse collection. recycling and waste disposal

Outcome

Early resolution

Case ref number

202102694

Report type

Early resolution

Relevant body

Cardiff Council

View report
Adult Social Services : Powys County Council
Report date

26/08/2021

Subject

Adult Social Services

Outcome

Early resolution

Case ref number

202102696

Report type

Early resolution

Relevant body

Powys County Council

View report
Childrens Social Services : Denbighshire County Council
Report date

09/08/2021

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202102698

Report type

Early resolution

Relevant body

Denbighshire County Council

View report
Health : Aneurin Bevan University Health Board
Report date

10/11/2021

Subject

Health

Outcome

Early resolution

Case ref number

202102805

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Refuse collection. recycling and waste disposal : Cardiff Council
Report date

12/08/2021

Subject

Refuse collection. recycling and waste disposal

Outcome

Early resolution

Case ref number

202102952

Report type

Early resolution

Relevant body

Cardiff Council

View report
Pest control/Dog nuisance/Fouling : Vale of Glamorgan Council
Report date

10/11/2021

Subject

Pest control/Dog nuisance/Fouling

Outcome

Early resolution

Case ref number

202103003

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

24/08/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202103038

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Admissions procedures and appeals : Admission Appeal Panel Ysgol Gymraeg Bro Ogwr
Report date

25/08/2021

Subject

Admissions procedures and appeals

Outcome

Early resolution

Case ref number

202103233

Report type

Early resolution

Relevant body

Admission Appeal Panel Ysgol Gymraeg Bro Ogwr

View report
Admissions procedures and appeals : Admissions Appeal Panel - Whitmore High School
Report date

25/08/2021

Subject

Admissions procedures and appeals

Outcome

Early resolution

Case ref number

202103214

Report type

Early resolution

Relevant body

Admissions Appeal Panel - Whitmore High School

View report
Admissions procedures and appeals : Admissions Appeals Panel - Llandaff Diocesan Office
Report date

18/08/2021

Subject

Admissions procedures and appeals

Outcome

Early resolution

Case ref number

202103059

Report type

Early resolution

Relevant body

Admissions Appeals Panel - Llandaff Diocesan Office

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

29/07/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202001692

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Services for older people : Denbighshire County Council
Report date

21/07/2021

Subject

Services for older people

Outcome

Upheld in whole or in part

Case ref number

202001667

Report type

Public interest report issued: complaint upheld

Relevant body

Denbighshire County Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

09/07/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202001388

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

12/07/2021

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202001340

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

19/07/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202001338

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

12/07/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202001285

Report type

Public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

12/07/2021

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202001079

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

22/07/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202002531

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date

08/07/2021

Subject

Clinical treatment outside hospital

Outcome

Not Upheld

Case ref number

202000868

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A GP Practice in the area of Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

21/07/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202000661

Report type

Public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

15/07/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

201905922

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital : Cwm Taf Morgannwg University Health Board
Report date

12/07/2021

Subject

Clinical treatment outside hospital

Outcome

Early resolution

Case ref number

202101252

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment outside hospital : Cardiff and Vale University Health Board
Report date

26/07/2021

Subject

Clinical treatment outside hospital

Outcome

Early resolution

Case ref number

202101183

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Housing : Wrexham County Borough Council
Report date

28/07/2021

Subject

Housing

Outcome

Early resolution

Case ref number

202100805

Report type

Early resolution