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Recent Investigations Outcomes
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

17/09/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202001878

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital; Physiotherapist : Betsi Cadwaladr University Health Board
Report date

17/09/2021

Subject

Clinical treatment outside hospital; Physiotherapist

Outcome

Upheld in whole or in part

Case ref number

201904733

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date

20/09/2021

Subject

Clinical treatment outside hospital

Outcome

Not Upheld

Case ref number

202005257

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

09/09/2021

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202004766

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment outside hospital : Velindre University NHS Trust
Report date

27/09/2021

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202004670

Report type

Non-public interest report issued: complaint upheld

Relevant body

Velindre University NHS Trust

View report
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date

27/09/2021

Subject

Clinical treatment outside hospital

Outcome

Not Upheld

Case ref number

202003746

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

16/09/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202003734

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment outside hospital : A GP Surgery in the area of Aneurin Bevan University Health Board
Report date

23/09/2021

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202003712

Report type

Non-public interest report issued: complaint upheld

Relevant body

A GP Surgery in the area of Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

02/09/2021

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202003520

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

27/09/2021

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202003037

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

15/09/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202003032

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

29/09/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202002637

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

29/09/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202002558

Report type

Public interest report issued: complaint upheld

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

13/09/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202002383

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

13/09/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202002379

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

14/09/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202002309

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

22/09/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202002196

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Independent Health Care providers : Hywel Dda University Health Board
Report date

08/09/2021

Subject

Independent Health Care providers

Outcome

Early resolution

Case ref number

202102237

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Handling of planning application (other) : Ceredigion County Council
Report date

17/09/2021

Subject

Handling of planning application (other)

Outcome

Early resolution

Case ref number

202102202

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Clinical treatment outside hospital : A GP Surgery in the area of Betsi Cadwaladr University Health Board
Report date

01/09/2021

Subject

Clinical treatment outside hospital

Outcome

Early resolution

Case ref number

202101991

Report type

Early resolution

Relevant body

A GP Surgery in the area of Betsi Cadwaladr University Health Board

View report
Various Other : Cardiff Council
Report date

01/09/2021

Subject

Various Other

Outcome

Early resolution

Case ref number

202101978

Report type

Early resolution

Relevant body

Cardiff Council

View report
Other : Isle of Anglesey County Council
Report date

03/09/2021

Subject

Other

Outcome

Early resolution

Case ref number

202101795

Report type

Early resolution

Relevant body

Isle of Anglesey County Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

30/09/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202101749

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital : Aneurin Bevan University Health Board
Report date

01/09/2021

Subject

Clinical treatment outside hospital

Outcome

Early resolution

Case ref number

202101729

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Powys County Council
Report date

02/09/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202101684

Report type

Early resolution

Relevant body

Powys County Council

View report
Other : Cardiff Council - Rent Smart Wales
Report date

28/09/2021

Subject

Other

Outcome

Early resolution

Case ref number

202101646

Report type

Early resolution

Relevant body

Cardiff Council - Rent Smart Wales

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

14/09/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202101552

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Tai Tarian
Report date

10/09/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202101356

Report type

Early resolution

Relevant body

Tai Tarian

View report
Services for older people : Bridgend County Borough Council
Report date

07/09/2021

Subject

Services for older people

Outcome

Early resolution

Case ref number

202101300

Report type

Early resolution

Relevant body

Bridgend County Borough Council

View report
Health : Hywel Dda University Health Board
Report date

20/09/2021

Subject

Health

Outcome

Early resolution

Case ref number

202102906

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Health : Betsi Cadwaladr University Health Board
Report date

29/09/2021

Subject

Health

Outcome

Early resolution

Case ref number

202102777

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date

16/09/2021

Subject

Clinical treatment outside hospital

Outcome

Early resolution

Case ref number

202102650

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Medication> Prescription dispensing : Cardiff and Vale University Health Board
Report date

01/09/2021

Subject

Medication> Prescription dispensing

Outcome

Early resolution

Case ref number

202101243

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Parks. outdoor centres and facilities : Llandeilo Town Council
Report date

08/09/2021

Subject

Parks. outdoor centres and facilities

Outcome

Early resolution

Case ref number

202100954

Report type

Early resolution

Relevant body

Llandeilo Town Council

View report
Unauthorised development - calls for enforcement action etc : Swansea Council
Report date

15/09/2021

Subject

Unauthorised development - calls for enforcement action etc

Outcome

Early resolution

Case ref number

202100450

Report type

Early resolution

Relevant body

Swansea Council

View report
Other : Cardiff Council
Report date

30/09/2021

Subject

Other

Outcome

Early resolution

Case ref number

202100014

Report type

Early resolution

Relevant body

Cardiff Council

View report
Various Other : Cafcass Cymru
Report date

21/09/2021

Subject

Various Other

Outcome

Early resolution

Case ref number

202103248

Report type

Early resolution

Relevant body

Cafcass Cymru

View report
Safeguarding : Isle of Anglesey County Council
Report date

30/09/2021

Subject

Safeguarding

Outcome

Early resolution

Case ref number

202103076

Report type

Early resolution

Relevant body

Isle of Anglesey County Council

View report
Noise and other nuisance issues : Neath Port Talbot Council
Report date

27/09/2021

Subject

Noise and other nuisance issues

Outcome

Early resolution

Case ref number

202102851

Report type

Early resolution

Relevant body

Neath Port Talbot Council

View report
Parking (including enforcement and bailiffs) : Newport City Council
Report date

30/09/2021

Subject

Parking (including enforcement and bailiffs)

Outcome

Early resolution

Case ref number

202102833

Report type

Early resolution

Relevant body

Newport City Council

View report
Handling of planning application (other) : Neath Port Talbot Council
Report date

16/09/2021

Subject

Handling of planning application (other)

Outcome

Early resolution

Case ref number

202102786

Report type

Early resolution

Relevant body

Neath Port Talbot Council

View report
Planning and Building Control : Ceredigion County Council
Report date

21/09/2021

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202102648

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Other : Flintshire County Council
Report date

21/09/2021

Subject

Other

Outcome

Early resolution

Case ref number

202102464

Report type

Early resolution

Relevant body

Flintshire County Council

View report
Fostering and Other Looked After Children : Bridgend County Borough Council
Report date

31/08/2021

Subject

Fostering and Other Looked After Children

Outcome

Upheld in whole or in part

Case ref number

201906202

Report type

Public interest report issued: complaint upheld

Relevant body

Bridgend County Borough Council

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

02/08/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

201907001

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date

12/08/2021

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202001892

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital : GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date

20/08/2021

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202002034

Report type

Non-public interest report issued: complaint upheld

Relevant body

GP Practice in the area of Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

26/08/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202002273

Report type

Public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date

12/08/2021

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202002515

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

27/08/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202002703

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital : Swansea Bay University Health Board
Report date

04/08/2021

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202002766

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
School Transport : Powys County Council
Report date

17/08/2021

Subject

School Transport

Outcome

Upheld in whole or in part

Case ref number

202003331

Report type

Non-public interest report issued: complaint upheld

Relevant body

Powys County Council

View report
Medication > Prescription dispensing : GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date

20/08/2021

Subject

Medication> Prescription dispensing

Outcome

Upheld in whole or in part

Case ref number

202005941

Report type

Non-public interest report issued: complaint upheld

Relevant body

GP Practice in the area of Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

09/08/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202100359

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Wales & West Housing Association
Report date

04/08/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202100751

Report type

Early resolution

Relevant body

Wales & West Housing Association

View report
Environment and Environmental Health : Caerphilly County Borough Council
Report date

04/08/2021

Subject

Environment and Environmental Health

Outcome

Early resolution

Case ref number

202100797

Report type

Early resolution

Relevant body

Caerphilly County Borough Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

03/08/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202100869

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Health : Aneurin Bevan University Health Board
Report date

26/08/2021

Subject

Health

Outcome

Early resolution

Case ref number

202101121

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Funding : Caerphilly County Borough Council
Report date

17/08/2021

Subject

Funding

Outcome

Early resolution

Case ref number

202101229

Report type

Early resolution

Relevant body

Caerphilly County Borough Council

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

02/08/2021

Subject

Clinical treatment in hospital

Outcome

Voluntary settlement

Case ref number

202101442

Report type

Voluntary settlement

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment outside hospital : GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date

27/08/2021

Subject

Clinical treatment outside hospital

Outcome

Early resolution

Case ref number

202101663

Report type

Early resolution

Relevant body

GP Practice in the area of Cwm Taf Morgannwg University Health Board

View report
Unauthorised development - calls for enforcement action etc : Ceredigion County Council
Report date

09/08/2021

Subject

Unauthorised development - calls for enforcement action etc

Outcome

Early resolution

Case ref number

202101675

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Roads and Transport : Cardiff Council
Report date

04/08/2021

Subject

Roads and Transport

Outcome

Early resolution

Case ref number

202101701

Report type

Early resolution

Relevant body

Cardiff Council

View report
Various Other : Newport City Council
Report date

18/08/2021

Subject

Various Other

Outcome

Early resolution

Case ref number

202101743

Report type

Early resolution

Relevant body

Newport City Council

View report
Traffic regulation and management (speed bumps etc.) : Rhondda Cynon Taf County Borough Council
Report date

09/08/2021

Subject

Traffic regulation and management (speed bumps etc.)

Outcome

Early resolution

Case ref number

202101811

Report type

Early resolution

Relevant body

Rhondda Cynon Taf County Borough Council

View report
Childrens Social Services : Bridgend County Borough Council
Report date

18/08/2021

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202101842

Report type

Early resolution

Relevant body

Bridgend County Borough Council

View report
Admissions procedures and appeals : Governing Body - The Bishop of Llandaff Church in Wales High School
Report date

18/08/2021

Subject

Admissions procedures and appeals

Outcome

Early resolution

Case ref number

202101931

Report type

Early resolution

Relevant body

Governing Body - The Bishop of Llandaff Church in Wales High School

View report
Parks. outdoor centres and facilities : Llansteffan & Llanybri Community Council
Report date

09/08/2021

Subject

Parks. outdoor centres and facilities

Outcome

Early resolution

Case ref number

202101965

Report type

Early resolution

Relevant body

Llansteffan & Llanybri Community Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Linc Cymru Housing Association
Report date

12/08/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202102030

Report type

Early resolution

Relevant body

Linc Cymru Housing Association

View report
Housing : Monmouthshire Housing Association
Report date

27/08/2021

Subject

Housing

Outcome

Early resolution

Case ref number

202102035

Report type

Early resolution

Relevant body

Monmouthshire Housing Association

View report
Childrens Social Services : Ceredigion County Council
Report date

20/08/2021

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202102036

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Planning and Building Control : Monmouthshire County Council
Report date

04/08/2021

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202102049

Report type

Early resolution

Relevant body

Monmouthshire County Council

View report
Handling of planning application (other) : Carmarthenshire County Council
Report date

26/08/2021

Subject

Handling of planning application (other)

Outcome

Early resolution

Case ref number

202102058

Report type

Early resolution

Relevant body

Carmarthenshire County Council

View report
Admissions procedures and appeals : Vale of Glamorgan Council
Report date

25/08/2021

Subject

Admissions procedures and appeals

Outcome

Early resolution

Case ref number

202102072

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Other : Valleys To Coast Housing
Report date

06/08/2021

Subject

Other

Outcome

Early resolution

Case ref number

202102113

Report type

Early resolution

Relevant body

Valleys To Coast Housing

View report
Other : Cardiff and Vale University Health Board
Report date

27/08/2021

Subject

Other

Outcome

Early resolution

Case ref number

202102221

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Pobl
Report date

11/08/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202102298

Report type

Early resolution

Relevant body

Pobl

View report
Other : Wrexham County Borough Council
Report date

26/08/2021

Subject

Other

Outcome

Early resolution

Case ref number

202102409

Report type

Early resolution

Relevant body

Wrexham County Borough Council

View report
Clinical treatment outside hospital : GP Practice in the area of Cardiff and Vale University Health Board
Report date

24/08/2021

Subject

Clinical treatment outside hospital

Outcome

Early resolution

Case ref number

202102460

Report type

Early resolution

Relevant body

GP Practice in the area of Cardiff and Vale University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date

26/08/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202102504

Report type

Early resolution

Relevant body

Cardiff Council

View report
Clinical treatment outside hospital : GP practice in the area of Cwm Taf Morgannwg University Health Board
Report date

25/08/2021

Subject

Clinical treatment outside hospital

Outcome

Early resolution

Case ref number

202102552

Report type

Early resolution

Relevant body

GP practice in the area of Cwm Taf Morgannwg University Health Board

View report
Health : GP Practice in the area of Swansea Bay University Health Board
Report date

05/08/2021

Subject

Health

Outcome

Early resolution

Case ref number

202102613

Report type

Early resolution

Relevant body

GP Practice in the area of Swansea Bay University Health Board

View report
Refuse collection. recycling and waste disposal : Cardiff Council
Report date

03/08/2021

Subject

Refuse collection. recycling and waste disposal

Outcome

Early resolution

Case ref number

202102694

Report type

Early resolution

Relevant body

Cardiff Council

View report
Adult Social Services : Powys County Council
Report date

26/08/2021

Subject

Adult Social Services

Outcome

Early resolution

Case ref number

202102696

Report type

Early resolution

Relevant body

Powys County Council

View report
Childrens Social Services : Denbighshire County Council
Report date

09/08/2021

Subject

Childrens Social Services

Outcome

Early resolution

Case ref number

202102698

Report type

Early resolution

Relevant body

Denbighshire County Council

View report
Health : Aneurin Bevan University Health Board
Report date

10/11/2021

Subject

Health

Outcome

Early resolution

Case ref number

202102805

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Refuse collection. recycling and waste disposal : Cardiff Council
Report date

12/08/2021

Subject

Refuse collection. recycling and waste disposal

Outcome

Early resolution

Case ref number

202102952

Report type

Early resolution

Relevant body

Cardiff Council

View report
Pest control/Dog nuisance/Fouling : Vale of Glamorgan Council
Report date

10/11/2021

Subject

Pest control/Dog nuisance/Fouling

Outcome

Early resolution

Case ref number

202103003

Report type

Early resolution

Relevant body

Vale of Glamorgan Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

24/08/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202103038

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Admissions procedures and appeals : Admission Appeal Panel Ysgol Gymraeg Bro Ogwr
Report date

25/08/2021

Subject

Admissions procedures and appeals

Outcome

Early resolution

Case ref number

202103233

Report type

Early resolution

Relevant body

Admission Appeal Panel Ysgol Gymraeg Bro Ogwr

View report
Admissions procedures and appeals : Admissions Appeal Panel - Whitmore High School
Report date

25/08/2021

Subject

Admissions procedures and appeals

Outcome

Early resolution

Case ref number

202103214

Report type

Early resolution

Relevant body

Admissions Appeal Panel - Whitmore High School

View report
Admissions procedures and appeals : Admissions Appeals Panel - Llandaff Diocesan Office
Report date

18/08/2021

Subject

Admissions procedures and appeals

Outcome

Early resolution

Case ref number

202103059

Report type

Early resolution

Relevant body

Admissions Appeals Panel - Llandaff Diocesan Office

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

29/07/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202001692

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Services for older people : Denbighshire County Council
Report date

21/07/2021

Subject

Services for older people

Outcome

Upheld in whole or in part

Case ref number

202001667

Report type

Public interest report issued: complaint upheld

Relevant body

Denbighshire County Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

09/07/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202001388

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

12/07/2021

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202001340

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

19/07/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202001338

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

12/07/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202001285

Report type

Public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

12/07/2021

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202001079

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

22/07/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202002531

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital : GP Practice in the area of Betsi Cadwaladr University Health Board
Report date

08/07/2021

Subject

Clinical treatment outside hospital

Outcome

Not Upheld

Case ref number

202000868

Report type

Non-public interest report issued: complaint not upheld

Relevant body

GP Practice in the area of Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

21/07/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202000661

Report type

Public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

15/07/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

201905922

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital : Cwm Taf Morgannwg University Health Board
Report date

12/07/2021

Subject

Clinical treatment outside hospital

Outcome

Early resolution

Case ref number

202101252

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment outside hospital : Cardiff and Vale University Health Board
Report date

26/07/2021

Subject

Clinical treatment outside hospital

Outcome

Early resolution

Case ref number

202101183

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Housing : Wrexham County Borough Council
Report date

28/07/2021

Subject

Housing

Outcome

Early resolution

Case ref number

202100805

Report type

Early resolution

Relevant body

Wrexham County Borough Council

View report
Housing : Gwynedd Council
Report date

01/07/2021

Subject

Housing

Outcome

Early resolution

Case ref number

202100778

Report type

Early resolution

Relevant body

Gwynedd Council

View report
Housing : Cardiff Council
Report date

14/07/2021

Subject

Housing

Outcome

Early resolution

Case ref number

202100631

Report type

Early resolution

Relevant body

Cardiff Council

View report
Other : Torfaen County Borough Council
Report date

15/07/2021

Subject

Other

Outcome

Early resolution

Case ref number

202100613

Report type

Early resolution

Relevant body

Torfaen County Borough Council

View report
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date

13/07/2021

Subject

Ambulance Services

Outcome

Early resolution

Case ref number

202100520

Report type

Early resolution

Relevant body

Welsh Ambulance Services NHS Trust

View report
Traffic regulation and management (speed bumps etc.) : Cardiff Council
Report date

01/07/2021

Subject

Traffic regulation and management (speed bumps etc.)

Outcome

Early resolution

Case ref number

202100481

Report type

Early resolution

Relevant body

Cardiff Council

View report
Clinical treatment outside hospital : GP practice in the area of Aneurin Bevan University Health Board
Report date

13/07/2021

Subject

Clinical treatment outside hospital

Outcome

Early resolution

Case ref number

202100206

Report type

Early resolution

Relevant body

GP practice in the area of Aneurin Bevan University Health Board

View report
Clinical treatment outside hospital : A Dental Practice in the area of Cardiff and Vale University Health Board
Report date

19/07/2021

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202002714

Report type

Non-public interest report issued: complaint upheld

Relevant body

A Dental Practice in the area of Cardiff and Vale University Health Board

View report
Housing : Charter Housing Association (Part of the Pobl Group)
Report date

05/07/2021

Subject

Housing

Outcome

Early resolution

Case ref number

202100028

Report type

Early resolution

Relevant body

Charter Housing Association (Part of the Pobl Group)

View report
Housing : Rhondda Housing Association Ltd
Report date

29/07/2021

Subject

Housing

Outcome

Early resolution

Case ref number

202100017

Report type

Early resolution

Relevant body

Rhondda Housing Association Ltd

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

14/07/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202005646

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Other planning matters : Ceredigion County Council
Report date

28/07/2021

Subject

Other planning matters

Outcome

Early resolution

Case ref number

202102361

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

25/07/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202101859

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

19/07/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202101831

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

29/07/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202101707

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Health : Aneurin Bevan University Health Board
Report date

06/07/2021

Subject

Health

Outcome

Early resolution

Case ref number

202101690

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Appointments/admissions/discharge and transfer procedures : GP Practice in the area of Cardiff and Vale University Health Board
Report date

16/07/2021

Subject

Appointments/admissions/discharge and transfer procedures

Outcome

Early resolution

Case ref number

202101648

Report type

Early resolution

Relevant body

Waterfront Surgery

View report
Refuse collection. recycling and waste disposal : Cardiff Council
Report date

02/07/2021

Subject

Refuse collection. recycling and waste disposal

Outcome

Early resolution

Case ref number

202101572

Report type

Early resolution

Relevant body

Cardiff Council

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

22/07/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202101447

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Refuse collection. recycling and waste disposal : Flintshire County Council
Report date

07/07/2021

Subject

Refuse collection. recycling and waste disposal

Outcome

Early resolution

Case ref number

202101443

Report type

Early resolution

Relevant body

Flintshire County Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Swansea Council
Report date

23/07/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202101940

Report type

Early resolution

Relevant body

Swansea Council

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

24/06/2021

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202002601

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

24/06/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202001962

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

24/06/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202101445

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Health : Aneurin Bevan University Health Board
Report date

25/06/2021

Subject

Health

Outcome

Early resolution

Case ref number

202101496

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Health : Betsi Cadwaladr University Health Board
Report date

21/06/2021

Subject

Health

Outcome

Early resolution

Case ref number

202100514

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Swansea Council
Report date

16/06/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202006116

Report type

Early resolution

Relevant body

Swansea Council

View report
Planning and Building Control : Carmarthenshire County Council
Report date

11/06/2021

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202100029

Report type

Early resolution

Relevant body

Carmarthenshire County Council

View report
Children s Social Services : Ceredigion County Council
Report date

22/06/2021

Subject

Children s Social Services

Outcome

Early resolution

Case ref number

202100516

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Health : Swansea Bay University Health Board
Report date

16/06/2021

Subject

Health

Outcome

Early resolution

Case ref number

202101387

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Refuse collection. recycling and waste disposal : Cardiff Council
Report date

16/06/2021

Subject

Refuse collection. recycling and waste disposal

Outcome

Early resolution

Case ref number

202101624

Report type

Early resolution

Relevant body

Cardiff Council

View report
Refuse collection. recycling and waste disposal : Cardiff Council
Report date

15/06/2021

Subject

Refuse collection. recycling and waste disposal

Outcome

Early resolution

Case ref number

202101427

Report type

Early resolution

Relevant body

Cardiff Council

View report
Adult Social Services : Cardiff Council
Report date

18/06/2021

Subject

Adult Social Services

Outcome

Early resolution

Case ref number

202005300

Report type

Early resolution

Relevant body

Cardiff Council

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

14/06/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

201907531

Report type

Non-public interest report issued: complaint upheld

Relevant body

Hywel Dda University Health Board

View report
Other : Hywel Dda University Health Board
Report date

09/06/2021

Subject

Other

Outcome

Voluntary settlement

Case ref number

202005978

Report type

Voluntary settlement

Relevant body

Hywel Dda University Health Board

View report
Child Adolescent Mental Health : Cwm Taf Morgannwg University Health Board
Report date

21/06/2021

Subject

Child Adolescent Mental Health

Outcome

Upheld in whole or in part

Case ref number

201903330

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

15/06/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202101308

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date

09/06/2021

Subject

Ambulance Services

Outcome

Upheld in whole or in part

Case ref number

202000586

Report type

Non-public interest report issued: complaint upheld

Relevant body

Welsh Ambulance Services NHS Trust

View report
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date

02/06/2021

Subject

Clinical treatment outside hospital; GP

Outcome

Not Upheld

Case ref number

202001822

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A GP Practice in the area of Aneurin Bevan University Health Board

View report
Clinical treatment outside hospital; GP : A GP Practice in the area of Hywel Dda University Health Board
Report date

14/06/2021

Subject

Clinical treatment outside hospital; GP

Outcome

Not Upheld

Case ref number

202000417

Report type

Non-public interest report issued: complaint not upheld

Relevant body

A GP Practice in the area of Hywel Dda University Health Board

View report
COVID19 : Cardiff and Vale University Health Board
Report date

03/06/2021

Subject

COVID19

Outcome

Early resolution

Case ref number

202006082

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Services for older people : Torfaen County Borough Council
Report date

02/06/2021

Subject

Services for older people

Outcome

Upheld in whole or in part

Case ref number

202001823

Report type

Non-public interest report issued: complaint upheld

Relevant body

Torfaen County Borough Council

View report
Health : A GP Practice in the area of Aneurin Bevan University Health Board
Report date

09/06/2021

Subject

Health

Outcome

Early resolution

Case ref number

202100427

Report type

Early resolution

Relevant body

A GP Practice in the area of Aneurin Bevan University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cynon Taf Community Housing Group
Report date

21/06/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202100392

Report type

Early resolution

Relevant body

Cynon Taf Community Housing Group

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Monmouthshire Housing Association
Report date

16/06/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202100196

Report type

Early resolution

Relevant body

Monmouthshire Housing Association

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Tai Tarian
Report date

16/06/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202100009

Report type

Early resolution

Relevant body

Tai Tarian

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Bron Afon Community Housing Ltd
Report date

14/06/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202006074

Report type

Early resolution

Relevant body

Bron Afon Community Housing Ltd

View report
Housing:Merthyr Valleys Homes
Report date

18/06/2021

Subject

Housing

Outcome

Early resolution

Case ref number

202006049

Report type

Early resolution

Relevant body

Merthyr Valleys Homes

View report
Environment and Environmental Health : Natural Resources Wales
Report date

03/06/2021

Subject

Environment and Environmental Health

Outcome

Early resolution

Case ref number

202100872

Report type

Early resolution

Relevant body

Natural Resources Wales

View report
Planning and Building Control : Newport City Council
Report date

08/06/2021

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202100791

Report type

Early resolution

Relevant body

Newport City Council

View report
Neighbour disputes and anti-social behaviour : Hafod Housing Association
Report date

25/06/2021

Subject

Neighbour disputes and anti-social behaviour

Outcome

Early resolution

Case ref number

202100227

Report type

Early resolution

Relevant body

Hafod Housing Association

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date

23/06/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202101737

Report type

Early resolution

Relevant body

Hafod Housing Association

View report
Fostering and Other Looked After Children : Bridgend County Borough Council
Report date

21/06/2021

Subject

Fostering and Other Looked After Children

Outcome

Early resolution

Case ref number

202101275

Report type

Early resolution

Relevant body

Bridgend County Borough Council

View report
Clinical treatment outside hospital; GP : A GP Practice in the area of Swansea Bay University Health Board
Report date

23/06/2021

Subject

Clinical treatment outside hospital; GP

Outcome

Early resolution

Case ref number

202100661

Report type

Early resolution

Relevant body

A GP Practice in the area of Swansea Bay University Health Board

View report
Housing : Gwynedd Council
Report date

25/06/2021

Subject

Housing

Outcome

Early resolution

Case ref number

202100546

Report type

Early resolution

Relevant body

Gwynedd Council

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

20/05/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

201905249

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cardiff and Vale University Health Board

View report
Admissions/discharge and transfer procedures : Cardiff and Vale University Health Board
Report date

14/05/2021

Subject

Admissions/discharge and transfer procedures

Outcome

Upheld in whole or in part

Case ref number

201905157

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

10/05/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202005891

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

06/05/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202005739

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment outside hospital : A Medical Practice in the area of Aneurin Bevan University Health Board
Report date

18/05/2021

Subject

Clinical treatment outside hospital

Outcome

Early resolution

Case ref number

202005720

Report type

Early resolution

Relevant body

A Medical Practice in the area of Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

25/05/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202005241

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

04/05/2021

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202000416

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

27/05/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202005226

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital:Cwm Taf Morgannwg University Health Board
Report date

07/05/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

201903966

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

20/05/2021

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202001132

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

17/05/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

201903966

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

10/05/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202003686

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Adult Mental Health : Hywel Dda University Health Board
Report date

26/05/2021

Subject

Adult Mental Health

Outcome

Upheld in whole or in part

Case ref number

202000537

Report type

Non-public interest report issued: complaint upheld

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment outside hospital : Hywel Dda University Health Board
Report date

27/05/2021

Subject

Clinical treatment outside hospital

Outcome

Not Upheld

Case ref number

202001980

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Hywel Dda University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Valleys To Coast Housing
Report date

07/05/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202005311

Report type

Early resolution

Relevant body

Valleys To Coast Housing

View report
Clinical treatment in hospital : Hywel Dda University Health Board
Report date

13/05/2021

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202001022

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Hywel Dda University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

04/05/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202006026

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Betsi Cadwaladr University Health Board
Report date

25/05/2021

Subject

Clinical treatment outside hospital; Dentist

Outcome

Upheld in whole or in part

Case ref number

202001682

Report type

Non-public interest report issued: complaint upheld

Relevant body

A Dental Practice in the area of Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date

25/05/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202001342

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cwm Taf Morgannwg University Health Board

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

26/05/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202000906

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cardiff and Vale University Health Board

View report
Admissions/discharge and transfer procedures : Velindre University NHS Trust
Report date

14/05/2021

Subject

Admissions/discharge and transfer procedures

Outcome

Not Upheld

Case ref number

202001323

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Velindre University NHS Trust

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

07/05/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202100259

Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment outside hospital : A Medical Practice in the area of Hywel Dda University Health Board
Report date

11/05/2021

Subject

Clinical treatment outside hospital

Outcome

Early resolution

Case ref number

202100176

Report type

Early resolution

Relevant body

A Medical Practice in the area of Hywel Dda University Health Board

View report
Adult Social Services : Conwy County Borough Council
Report date

26/05/2021

Subject

Adult Social Services

Outcome

Early resolution

Case ref number

202006323

Report type

Early resolution

Relevant body

Conwy County Borough Council

View report
Clinical treatment in hospital : Powys Teaching Health Board
Report date

06/05/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202006122

Report type

Early resolution

Relevant body

Powys Teaching Health Board

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Clinical treatment in hospital : Swansea Bay University Health Board
Report date

20/05/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202006075

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date

19/05/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202006112

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Safeguarding : Flintshire County Council
Report date

27/05/2021

Subject

Safeguarding

Outcome

Upheld in whole or in part

Case ref number

202000281

Report type

Non-public interest report issued: complaint upheld

Relevant body

Flintshire County Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing):Trivallis
Report date

24/05/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202006336

Report type

Early resolution

Relevant body

Trivallis

View report
Health : Aneurin Bevan University Health Board
Report date

25/05/2021

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202001768

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Finance and Taxation : Cardiff Council
Report date

17/05/2021

Subject

Finance and Taxation

Outcome

Early resolution

Case ref number

202100188

Report type

Early resolution

Relevant body

Cardiff Council

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Other planning matters : Gwynedd Council
Report date

17/05/2021

Subject

Other planning matters

Outcome

Early resolution

Case ref number

202005911

Report type

Early resolution

Relevant body

Gwynedd Council

View report
Safeguarding : Powys County Council
Report date

11/05/2021

Subject

Safeguarding

Outcome

Early resolution

Case ref number

202100112

Report type

Early resolution

Relevant body

Powys County Council

View report
Other : Ceredigion County Council
Report date

13/05/2021

Subject

Other

Outcome

Early resolution

Case ref number

202006242

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Bron Afon Community Housing Ltd
Report date

14/05/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202100263

Report type

Early resolution

Relevant body

Bron Afon Community Housing Ltd

View report
Neighbour disputes and anti-social behaviour : United Welsh Housing Association
Report date

28/05/2021

Subject

Neighbour disputes and anti-social behaviour

Outcome

Early resolution

Case ref number

202100967

Report type

Early resolution

Relevant body

United Welsh Housing Association

View report
Continuing care : Hywel Dda University Health Board
Report date

27/04/2021

Subject

Continuing care

Outcome

Early resolution

Case ref number

202005507

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Health : Swansea Bay University Health Board
Report date

22/04/2021

Subject

Health

Outcome

Early resolution

Case ref number

202005425

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment outside hospital
Report date

20/04/2021

Subject

Clinical treatment outside hospital

Outcome

Early resolution

Case ref number

202005308

Report type

Early resolution

Relevant body

A GP or, a former GP in the area of Cardiff & Vale University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Swansea Council
Report date

22/04/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202004981

Report type

Early resolution

Relevant body

Swansea Council

View report
Social Care Assessment : Ceredigion County Council
Report date

28/04/2021

Subject

Social Care Assessment

Outcome

Early resolution

Case ref number

202005090

Report type

Early resolution

Relevant body

Ceredigion County Council

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

09/04/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202004183

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Clinical treatment outside hospital
Report date

16/04/2021

Subject

Clinical treatment outside hospital

Outcome

Upheld in whole or in part

Case ref number

202001850

Report type

Non-public interest report issued: complaint upheld

Relevant body

A GP or, a former GP in the area of Aneurin Bevan University Health Board

View report
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date

27/04/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202001144

Report type

Non-public interest report issued: complaint upheld

Relevant body

Cardiff and Vale University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

19/04/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

202001107

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Admissions/Discharge and transfer procedures : Aneurin Bevan University Health Board
Report date

28/04/2021

Subject

Admissions/Discharge and transfer procedures

Outcome

Upheld in whole or in part

Case ref number

202000360

Report type

Non-public interest report issued: complaint upheld

Relevant body

Aneurin Bevan University Health Board

View report
Handling of planning application (other) : Flintshire County Council
Report date

30/04/2021

Subject

Handling of planning application (other)

Outcome

Upheld in whole or in part

Case ref number

202000274

Report type

Non-public interest report issued: complaint upheld

Relevant body

Flintshire County Council

View report
Admissions/discharge and transfer procedures : Betsi Cadwaladr University Health Board
Report date

09/04/2021

Subject

Admissions/discharge and transfer procedures

Outcome

Upheld in whole or in part

Case ref number

202000246

Report type

Non-public interest report issued: complaint upheld

Relevant body

Betsi Cadwaladr University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

09/04/2021

Subject

Clinical treatment in hospital

Outcome

Not Upheld

Case ref number

202000225

Report type

Non-public interest report issued: complaint not upheld

Relevant body

Swansea Bay University Health Board

View report
Clinical treatment in hospital : Swansea Bay University Health Board
Report date

08/04/2021

Subject

Clinical treatment in hospital

Outcome

Upheld in whole or in part

Case ref number

201907352

Report type

Non-public interest report issued: complaint upheld

Relevant body

Swansea Bay University Health Board

View report
Health : Hywel Dda University Health Board
Report date

07/04/2021

Subject

Health

Outcome

Early resolution

Case ref number

202005663

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Health : Hywel Dda University Health Board
Report date

07/04/2021

Subject

Health

Outcome

Early resolution

Case ref number

202005549

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

View report
Other : Neath Port Talbot Council
Report date

28/04/2021

Subject

Other

Outcome

Early resolution

Case ref number

202005527

Report type

Early resolution

Relevant body

Neath Port Talbot Council

View report
Blue Badge : Merthyr Tydfil County Borough Council
Report date

28/04/2021

Subject

Blue Badge

Outcome

Early resolution

Case ref number

202005508

Report type

Early resolution

Relevant body

Merthyr Tydfil County Borough Council

View report
Housing : Pembrokeshire County Council
Report date

28/04/2021

Subject

Housing

Outcome

Early resolution

Case ref number

202100021

Report type

Early resolution

Relevant body

Pembrokeshire County Council

View report
Clinical treatment outside hospital
Report date

28/04/2021

Subject

Clinical treatment outside hospital

Outcome

Early resolution

Case ref number

202005973

Report type

Early resolution

Relevant body

A GP or, a former GP in the area of Hywel Dda University Health Board

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

27/04/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202005955

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Complaints Handling : Monmouthshire County Council
Report date

21/04/2021

Subject

Complaints Handling

Outcome

Early resolution

Case ref number

202005882

Report type

Early resolution

Relevant body

Monmouthshire County Council

View report
Health : Betsi Cadwaladr University Health Board
Report date

29/04/2021

Subject

Health

Outcome

Early resolution

Case ref number

202005776

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

View report
Planning and Building Control : Caerphilly County Borough Council
Report date

22/04/2021

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202005735

Report type

Early resolution

Relevant body

Caerphilly County Borough Council

View report
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date

23/04/2021

Subject

Clinical treatment in hospital

Outcome

Early resolution

Case ref number

202005689

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

View report
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Merthyr Tydfil Housing Association Ltd
Report date

12/04/2021

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202005732

Report type

Early resolution

Relevant body

Merthyr Tydfil Housing Association Ltd

View report